/10
★★★★★
based on 949 reviews published
★★★★★
based on 949 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
The delivery was quick, but I have not received a response to my request for a return to this day. I actually find it very unfortunate when you leave so much money there.
Verifizierter Käufer
Translated review
Answer from Deutschland Inkontinenz
Good day, Thank you for your message. Your request has been processed by our service. The unwanted products can, as discussed via email, of course be returned to us. In fact, this is at your expense since, as already explained, no error was made by our employees. Best regards,
1
/5
★☆☆☆☆
They do not answer the phone and do not respond to emails. Poor customer service.
Verifizierter Käufer
Translated review
Answer from Deutschland Inkontinenz
Good day, thank you for your review. It can happen that our customer service is busy on the phone or unavailable. An email is therefore the better solution. I note that your email was answered within 24 working hours, which is very reasonable. Best regards,
1
/5
★☆☆☆☆
I will never buy anything from this company again and I advise everyone against it. Very poor service. The delivery was fine, but the delivered "odor-absorbing 41-liter diaper bin Janibell Akord" was not suitable for my mother's incontinence products. The whole bathroom smelled extremely bad. I wanted to return the bin and wrote an email. The response from the supervisor only came after a week upon further inquiry. The return was denied and no other solution was offered.
Verifizierter Käufer
Translated review
Answer from Deutschland Inkontinenz
Good day and thank you for your review, we are sorry that the ordered product could not meet your expectations. So far, the odor-absorbing 41-liter diaper bin has always received very good ratings. Best regards