Reviews Deutschland Inkontinenz

9.3/10
★★★★★
based on 1285 reviews published

Summary of reviews

Generated by artificial intelligence

The online store excels in providing a seamless shopping experience, with many highlighting the fast delivery times and efficient order processing. Customers frequently mention that the prices are competitive, often noting significant savings compared to larger platforms like Amazon, which adds to the appeal of shopping here. The product quality is consistently praised, particularly for items such as panty liners that are described as comfortable and effective. Additionally, the user-friendly website design allows for easy navigation and ordering, making it accessible for all customers.

Latest negative customer reviews

1 /5
★☆☆☆☆

We have not yet received our shipment!!!!!!

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Verifizierter Käufer
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Answer from Deutschland Inkontinenz
Good day, your package was shipped the day after your order and delivered to the pickup shop you selected. The package remained there for 12 days without being picked up. After this 12-day period, the package was returned to us. Best regards,
1 /5
★☆☆☆☆

The delivery was quick, but I have not received a response to my request for a return to this day. I actually find it very unfortunate when you leave so much money there.

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Answer from Deutschland Inkontinenz
Good day, Thank you for your message. Your request has been processed by our service. The unwanted products can, as discussed via email, of course be returned to us. In fact, this is at your expense since, as already explained, no error was made by our employees. Best regards,
1 /5
★☆☆☆☆

They do not answer the phone and do not respond to emails. Poor customer service.

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Answer from Deutschland Inkontinenz
Good day, thank you for your review. It can happen that our customer service is busy on the phone or unavailable. An email is therefore the better solution. I note that your email was answered within 24 working hours, which is very reasonable. Best regards,
1 /5
★☆☆☆☆

I will never buy anything from this company again and I advise everyone against it. Very poor service. The delivery was fine, but the delivered "odor-absorbing 41-liter diaper bin Janibell Akord" was not suitable for my mother's incontinence products. The whole bathroom smelled extremely bad. I wanted to return the bin and wrote an email. The response from the supervisor only came after a week upon further inquiry. The return was denied and no other solution was offered.

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Answer from Deutschland Inkontinenz
Good day and thank you for your review, we are sorry that the ordered product could not meet your expectations. So far, the odor-absorbing 41-liter diaper bin has always received very good ratings. Best regards


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