/10
★★★★★
based on 808 reviews published
★★★★★
based on 808 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
Delivery took a very long time. Additionally, the website is very slow; perhaps you should invest in better servers.
Verifizierter Käufer
Translated review
Answer from Deutschland Inkontinenz
Good day, We apologize for the delayed delivery of your order. Your order was shipped within 24 hours. Unfortunately, the delivery was slightly delayed. We have initiated an investigation with the delivery service to avoid these problems in the future. Best regards,
3
/5
★★★☆☆
Prices super cheap. Absolutely recommended.. friendly contact via email. But from payment to delivery, 8 days have passed. Therefore, only 3 stars.
Verifizierter Käufer
Translated review
Answer from Deutschland Inkontinenz
Good day, We apologize for the delayed delivery of your order. Your order was shipped within 24 hours. Unfortunately, the delivery was slightly delayed. We have initiated an investigation with the delivery service to avoid these problems in the future. Best regards,
3
/5
★★★☆☆
That you would deliver the goods within 48 hours. But our order only arrived after 7 days. Please fulfill what you promise on your website.
Verifizierter Käufer
Translated review
Answer from Deutschland Inkontinenz
Good day, We apologize for the inconvenience. There was indeed a slight delay in the preparation and delivery of your order, which will not happen again. Best regards,
3
/5
★★★☆☆
Shipping takes a very long time
Verifizierter Käufer
Translated review
Answer from Deutschland Inkontinenz
Good day, Thank you for your review. Your package was shipped on the same day and delivered within 48 hours. Best regards,
3
/5
★★★☆☆
The prices and selection are good. The service is actually good, unless you have a holiday. Then it is underground. The payment options need significant improvement. Not feasible for older people and they are ultimately your business.
Verifizierter Käufer
Translated review
2
/5
★★☆☆☆
The product itself is okay, but the return process is unacceptable. ***€ for returns to Belgium is customer unfriendly. If not free returns, then at least not particularly expensive abroad.
Verifizierter Käufer
Translated review
Answer from Deutschland Inkontinenz
Good day, Thank you for your feedback. Unfortunately, the rates depend on which shipping company you choose to return the packages to us. Best regards,
3
/5
★★★☆☆
Hi, This is the second time we purchased from Deutschland Inkontinenz, the prices are very good compared to Ireland. The selection of products and option of discreet packaging is fantastic. The company is excellent, the only issue is the packaging is not strong enough to travel across Europe. The tape becomes slightly undone and one of the boxes was cracked open and you could see the personal products inside. The driver would have got a good look inside, luckily this did not cause embarrassment at home as everyone is aware of the products. I wish the packaging was improved for long distance shipping. Thank you
Verifizierter Käufer
Translated review
Answer from Deutschland Inkontinenz
Dear, Thank you for your opinion and your message about the quality of our services. Regarding the packaging, we have taken your message into account and will pass it on to the team in charge. Regards,
3
/5
★★★☆☆
In my last order, incontinence pants were not shipped in a neutral box!
Verifizierter Käufer
Translated review
3
/5
★★★☆☆
Shipping is way too slow. Website interface seems untrustworthy
Verifizierter Käufer
Translated review
Answer from Deutschland Inkontinenz
Good day, thank you for your review. Your order was shipped on 02/04. Apparently, the delivery service had problems with the delivery, we have contacted them and are waiting for an explanation. We apologize for the inconvenience caused. Best regards,
2
/5
★★☆☆☆
The delivery was fast, but the delivered device did not work. Several calls to customer service until someone was reached. Service staff could not speak German or English. Had to call several times until someone with German skills was reached. Information: Problem will be forwarded. 4 days later notification that a return label will be issued. Until today (another 2 days have passed) no return label received. No response to emails. I am fed up with incontinence from Germany. I cannot recommend it further.
Verifizierter Käufer
Translated review
Answer from Deutschland Inkontinenz
Good day, we apologize for this inconvenience. When you called us for the first time, our German-speaking employee was unfortunately not available. However, you were able to reach her later. As for the defective goods, we have contacted our manufacturer to refund you for the product. We were waiting for a response from the manufacturer to send you a return label. Apparently, the problem is now resolved. Best regards,
2
/5
★★☆☆☆
There was a partial delivery, which was not clearly indicated on the delivery note. It was also not clear when the missing item would be delivered. After inquiries, the item was immediately shipped again without further information on why it was not delivered earlier. At least you can track the status in your account. But also the past and not the timeline of an order (when is what planned).
Verifizierter Käufer
Translated review
Answer from Deutschland Inkontinenz
Good day, thank you for your review. Indeed, your order was only partially shipped because we did not have everything in stock, the rest was sent to you as quickly as possible. Regarding the difficulty in getting information, we will try to improve our service. In these cases, a consultant is available to you via email or phone. Best regards,
3
/5
★★★☆☆
Hi, I just wanted to let you know that my order no. *** was thrown over a wall at a property 7Km away from us by DPD. The property owner kindly contacted us and my husband collected it. It was correctly addressed with the eircode which can be accessed to identify the exact location, so there is no excuse. I have no issue with your company and otherwise very happy with the purchase. I just wanted you to know this is happening. Kind regards, ***
Verifizierter Käufer
Translated review
Answer from Deutschland Inkontinenz
Dear, Thank you for sharing your opinion with us. We are very sorry that the delivery went wrong. The situation is indeed not normal. We have therefore contacted DPD to ensure that this does not happen again. We thank you for warning us. Kind regards,
3
/5
★★★☆☆
Unfortunately, it was not delivered discreetly but in the original box. Otherwise, everything is okay!
Verifizierter Käufer
Translated review
Answer from Deutschland Inkontinenz
Good day and thank you for your review, however, we noticed that no neutral shipping was selected, this must be added to the shopping cart before you place the order. Best regards
3
/5
★★★☆☆
Hello, I was actually very satisfied with you until the last order. Unfortunately, the "neutral shipping" that I booked as always did not work out. A conspicuous Tena box stood in front of my door for a whole day. I don't find that great, as the whole community saw it. Otherwise, I am satisfied with your service, especially the prices for your offered products are good. Best regards ***
Verifizierter Käufer
Translated review
Answer from Deutschland Inkontinenz
Good day and thank you for your review, we are very sorry that we made a mistake with your order. We will do everything to ensure this does not happen again. Best regards