Reviews Deutschland Inkontinenz

The site is clear and good

The delivery was fine. However, the packaging left much to be desired! Two items in the package but 4 times as much plastic waste.

Unfortunately, one is never informed about the date and progress of the delivery (which takes a very long time).

The clarification of the delivery took a long time. A faster processing would have been nice

Payment and delivery were problem-free. The bedwetting pants for adults are quite expensive and do not deliver what they promise. Despite care according to instructions, the bedwetting pants for adults were unusable after a very short time.

Could sometimes be easier. A lot of back and forth jumping is necessary. For example, when you place the order, the same pages come up twice... why?

When you write to me, it's very nice, but please in German, I unfortunately have no knowledge of English. 'Thank you'

The goods are top quality and the price is great, nothing to complain about! But: The 2-3 days delivery time advertised is a joke. 2-3 weeks is more accurate. Additionally, there was no information about delays at all. After 2 weeks, the status finally changed to 'shipped', but it took another 3 days to send the data to DHL... It's not a problem in itself if you know and are informed beforehand, but unfortunately, I have to deduct some stars for that. This is a product that may be needed quickly, which is why I ordered here due to the promise of fast shipping.

Delivery took a very long time. Additionally, the website is very slow; perhaps you should invest in better servers.

Prices super cheap. Absolutely recommended.. friendly contact via email. But from payment to delivery, 8 days have passed. Therefore, only 3 stars.

That you would deliver the goods within 48 hours. But our order only arrived after 7 days. Please fulfill what you promise on your website.

Shipping takes a very long time

The prices and selection are good. The service is actually good, unless you have a holiday. Then it is underground. The payment options need significant improvement. Not feasible for older people and they are ultimately your business.

The product itself is okay, but the return process is unacceptable. ***€ for returns to Belgium is customer unfriendly. If not free returns, then at least not particularly expensive abroad.

Hi, This is the second time we purchased from Deutschland Inkontinenz, the prices are very good compared to Ireland. The selection of products and option of discreet packaging is fantastic. The company is excellent, the only issue is the packaging is not strong enough to travel across Europe. The tape becomes slightly undone and one of the boxes was cracked open and you could see the personal products inside. The driver would have got a good look inside, luckily this did not cause embarrassment at home as everyone is aware of the products. I wish the packaging was improved for long distance shipping. Thank you

In my last order, incontinence pants were not shipped in a neutral box!

Shipping is way too slow. Website interface seems untrustworthy

The delivery was fast, but the delivered device did not work. Several calls to customer service until someone was reached. Service staff could not speak German or English. Had to call several times until someone with German skills was reached. Information: Problem will be forwarded. 4 days later notification that a return label will be issued. Until today (another 2 days have passed) no return label received. No response to emails. I am fed up with incontinence from Germany. I cannot recommend it further.

There was a partial delivery, which was not clearly indicated on the delivery note. It was also not clear when the missing item would be delivered. After inquiries, the item was immediately shipped again without further information on why it was not delivered earlier. At least you can track the status in your account. But also the past and not the timeline of an order (when is what planned).

Hi, I just wanted to let you know that my order no. *** was thrown over a wall at a property 7Km away from us by DPD. The property owner kindly contacted us and my husband collected it. It was correctly addressed with the eircode which can be accessed to identify the exact location, so there is no excuse. I have no issue with your company and otherwise very happy with the purchase. I just wanted you to know this is happening. Kind regards, ***

Unfortunately, it was not delivered discreetly but in the original box. Otherwise, everything is okay!

Hello, I was actually very satisfied with you until the last order. Unfortunately, the "neutral shipping" that I booked as always did not work out. A conspicuous Tena box stood in front of my door for a whole day. I don't find that great, as the whole community saw it. Otherwise, I am satisfied with your service, especially the prices for your offered products are good. Best regards ***