/10
★★★★★
based on 808 reviews published
★★★★★
based on 808 reviews published
Latest customer reviews
4
/5
★★★★☆
The shipping costs are a bit too high.
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1
/5
★☆☆☆☆
Very unprofessional, I still have not received my order that I placed 6 weeks ago (unfortunately I chose prepayment and transferred the money). Very poor customer service, emails are not answered and they are not reachable by phone. After 4 weeks I received an email that the goods were shipped, unfortunately without a tracking number and thus not traceable!!!! I can only advise => STAY AWAY FROM THIS SELLER
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Answer from Deutschland Inkontinenz
Good day, We are very sorry that you had a bad experience with our service, customer satisfaction is our top priority. We will certainly take your comments into account. Indeed, the delivery service delivered your order late, however, our customer service was available for you and always answered your emails within 24 hours. Best regards,
4
/5
★★★★☆
Discrete packaging could be improved, the tape holding the box together generally is coming undone and corners are torn by the time it arrives. I'm also not sure the air-filled bags inside are helping much, the box is still generally very compressible as they just kinda squish past each other inside. In this case the packaging was so bad my mail carrier had to send it to a special facility for not meeting their requirements, and then I had to chase it for a few weeks to finally get it. Otherwise, products are generally great! No complaints there.
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3
/5
★★★☆☆
The prices and selection are good. The service is actually good, unless you have a holiday. Then it is underground. The payment options need significant improvement. Not feasible for older people and they are ultimately your business.
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5
/5
★★★★★
Always excellent
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2
/5
★★☆☆☆
The product itself is okay, but the return process is unacceptable. ***€ for returns to Belgium is customer unfriendly. If not free returns, then at least not particularly expensive abroad.
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Answer from Deutschland Inkontinenz
Good day, Thank you for your feedback. Unfortunately, the rates depend on which shipping company you choose to return the packages to us. Best regards,
4
/5
★★★★☆
Unfortunately, I found the delivery time very long. Otherwise, the goods were okay.
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3
/5
★★★☆☆
Hi, This is the second time we purchased from Deutschland Inkontinenz, the prices are very good compared to Ireland. The selection of products and option of discreet packaging is fantastic. The company is excellent, the only issue is the packaging is not strong enough to travel across Europe. The tape becomes slightly undone and one of the boxes was cracked open and you could see the personal products inside. The driver would have got a good look inside, luckily this did not cause embarrassment at home as everyone is aware of the products. I wish the packaging was improved for long distance shipping. Thank you
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Answer from Deutschland Inkontinenz
Dear, Thank you for your opinion and your message about the quality of our services. Regarding the packaging, we have taken your message into account and will pass it on to the team in charge. Regards,
5
/5
★★★★★
*****
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4
/5
★★★★☆
Fast delivery, very good absorbent diapers, good for people who cannot change often. The neutral packaging was not good. The package was half open, so my neighbors now also know what underwear I wear. Not good.
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5
/5
★★★★★
Overall great experience! Helped me sort out my orders.
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5
/5
★★★★★
Easy to order on the website, detailed description of the product and fast delivery
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5
/5
★★★★★
I have no problems! The service is fast and you get what you need!!
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5
/5
★★★★★
Very fast shipping, uncomplicated processing. The package was shipped neutrally.
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5
/5
★★★★★
After several orders, I am fully satisfied from ordering to delivery.
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1
/5
★☆☆☆☆
We have paid for home delivery but we did not receive our order at home, we had to pick it up at some service place. SAD!
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Answer from Deutschland Inkontinenz
Dear, Thank you for your feedback. We are very sorry to hear about your problem with the carrier. We will be investigating with the carrier to find out the reasons for this problem and will get back to you. We apologise for this inconvenience, although it was beyond our control. Best regards,
5
/5
★★★★★
Postage is very quick with discreet packaging. The website is very easy to navigate.
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5
/5
★★★★★
I am also a loyal customer. Always fast delivery and the selection is very good. Prices are really affordable. A bulk discount would be desirable (when purchasing a larger quantity of a product). There is also the option of discreet packaging for a small additional fee! I can only recommend the shop.
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5
/5
★★★★★
Very good prices - fast discreet delivery - I am super satisfied - THANK YOU!
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5
/5
★★★★★
Very prompt service.
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3
/5
★★★☆☆
In my last order, incontinence pants were not shipped in a neutral box!
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5
/5
★★★★★
*****
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5
/5
★★★★★
Problem-free ordering process, prompt shipping and fair prices
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4
/5
★★★★☆
Minimal ordering effort, maximum product quality and shipping process.
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4
/5
★★★★☆
Fast delivery.
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5
/5
★★★★★
Easy ordering option, diverse. Fast delivery. Very satisfied with the products. Thank you.
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4
/5
★★★★☆
Quality, price, shipping recommended
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5
/5
★★★★★
*****
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5
/5
★★★★★
Very impressed, all products & sizes I needed on one website and very good prices. It was a drama-free transaction with fast shipping to Ireland. Wish I found this website sooner!!!! I will definitely use the website again and highly recommend it to others who are thinking of ordering from Ireland. Thanks
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5
/5
★★★★★
*****
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