English
★★★★★
based on 1285 reviews published
Summary of reviews
The online store excels in providing a seamless shopping experience, with many highlighting the fast delivery times and efficient order processing. Customers frequently mention that the prices are competitive, often noting significant savings compared to larger platforms like Amazon, which adds to the appeal of shopping here. The product quality is consistently praised, particularly for items such as panty liners that are described as comfortable and effective. Additionally, the user-friendly website design allows for easy navigation and ordering, making it accessible for all customers.
Latest customer reviews
I am very satisfied with the processing of the order. I like that you always receive a quick response to all questions.
Based on my experiences, it is better not to order here and to orient oneself in the field of competitors. The excuses experienced and the cheap attempts at apology gave me the impression that the dealer lacks the necessary awareness that they sell incontinence aids. I had the impression that the dealer was completely indifferent to what they were dealing with. People who order these goods are necessarily dependent on participating in daily life, which seems to be of no concern to the dealer. 17.04.23 Ordered incontinence aids, no delivery until 20.04. Upon inquiry on 20.04, the tracking ID showed no progress in processing since 18.04, and the dealer directly blamed DHL. Instead of researching why the shipment was not processed, I made a clear indication of irregularities in the tracking, but was only placated. On 21.04 still no goods, again blame on DHL. On 22.04 finally an email with the exact Bpost tracking and the address data provided by the dealer, it became clear that the dealer had made very gross mistakes. Important data of the address were missing, existing other data were swapped! A delivery by DHL was not possible. Correcting the delivery data by myself was not possible according to the telephone information from DHL on 22.04.23, this could/must only be done by the sender. On 22.04 renewed written complaint about the delivery delay, again only excuses, phrases of apology, blame on DHL, the made mistake was not addressed, no insight, although it was clear that gross mistakes were made with the customer address. It was assured in writing that the correct data had now been transmitted to DHL. On Monday 24.04.23 DHL made the next attempt to deliver, a renewed delivery was still not possible, apparently another mistake was made by the dealer in trying to correct the error. 24.04.23 DHL now refuses delivery, reason: shipment does not comply with the terms and conditions. The shipment was sent back to the sender by DHL. 25.04 Cancellation of the order by me, delivery delay, undeliverable. Friday 31.04.23 Goods according to tracking arrived back at the recipient, but with the refund, Germany-incontinence is already in delay! Never again!
Perfect
Everything went well. I am satisfied.
Fast and reliable
Fast, discreet delivery, just as one wishes.
Super online shop! Everything was delivered very quickly as ordered! And they also have good prices!
I am very satisfied, fast delivery, well packaged, good goods
Products
I ordered because the price was very cheap, I paid and everything went to my best satisfaction
Everything is great!
The clarification of the delivery took a long time. A faster processing would have been nice
I am very satisfied with you.
Everything is perfect!!!
Perfect product.
I am very satisfied with the ordering service and processing time. Questions are answered quickly and friendly. A small downside is the rather long delivery times, which probably also relate to the DHL service.
Everything went perfectly
Fast delivery, everything is okay, highly recommended!
Everything is fine, thank you
I am satisfied with the delivery
Xxxx
Everything is fine
Super punctual
Everything is great
Very poor customer service, multiple calls!? No one answers the phone, no response to written emails. In a word, not recommended, prefer direct orders from Germany.
Reliable and fast delivery at fair prices
Everything OK in the green area
The site is self-explanatory, delivery is very fast. I keep ordering.
Payment and delivery were problem-free. The bedwetting pants for adults are quite expensive and do not deliver what they promise. Despite care according to instructions, the bedwetting pants for adults were unusable after a very short time.
I regularly order the Tena Pants in XXS for my daughter, as they are not available in this size for us. Fast service, easy ordering process.
Could sometimes be easier. A lot of back and forth jumping is necessary. For example, when you place the order, the same pages come up twice... why?
Fast delivery, goods exactly as ordered.
Order and delivery ok. Only the package tracking that starts with the Belgian shipping is not as expected from DHL.
Everything is perfect!
Good prices I only wish there were more choices with plastic backsheet
In difficult times acceptable shipping, good goods at a fair price, gladly again
Fast delivery
Unfortunately, the giant package is not delivered to the 3rd floor by elevator, even though I always write that again. It is then at the neighbor's on the ground floor and someone has to be found to bring it upstairs. This is very cumbersome every time. But it is probably the delivery person's fault.
Everything to complete satisfaction, better cannot be done
Everything is great, thank you!!!