/10
★★★★★
based on 949 reviews published
★★★★★
based on 949 reviews published
Latest customer reviews
3
/5
★★★☆☆
That you would deliver the goods within 48 hours. But our order only arrived after 7 days. Please fulfill what you promise on your website.
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Answer from Deutschland Inkontinenz
Good day, We apologize for the inconvenience. There was indeed a slight delay in the preparation and delivery of your order, which will not happen again. Best regards,
5
/5
★★★★★
We are very satisfied with your cost-effective goods, the ordering and delivery service.
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3
/5
★★★☆☆
Shipping takes a very long time
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Answer from Deutschland Inkontinenz
Good day, Thank you for your review. Your package was shipped on the same day and delivered within 48 hours. Best regards,
5
/5
★★★★★
Everything is great!
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1
/5
★☆☆☆☆
The delivery took much longer than indicated. My first inquiry was answered late. However, without indicating an expected delivery. My second inquiry went unanswered until the goods were eventually delivered.
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Answer from Deutschland Inkontinenz
Good day, Please excuse these inconveniences. We have forwarded the information to the appropriate service so that the problem does not recur. Best regards,
5
/5
★★★★★
Fast and complete delivery, good prices
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5
/5
★★★★★
Fast delivery, good quality
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5
/5
★★★★★
Price-performance ratio top. Overall process of ordering and quality top. Recommended. Thank you.
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4
/5
★★★★☆
Pleasant that there are also sizes available here that are otherwise not obtainable. The goods were delivered in perfect condition and well packaged. However, a slightly longer delivery time should be taken into account - 2-3 days are very optimistically calculated - especially during times of Corona. Otherwise, everything is good and I would gladly order again!
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5
/5
★★★★★
Great service and delivery, too bad that the 24/7 plastic backed diapers were sold out.
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5
/5
★★★★★
Quick response - solid package
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1
/5
★☆☆☆☆
Goods ordered on 03.11 and only received on 11.11. And this despite advertising a 48-hour home delivery. Therefore, shipping took far too long.
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Answer from Deutschland Inkontinenz
Good day, We sincerely apologize for the inconvenience that occurred with your delivery. Your package was shipped on the first working day after your order. Unfortunately, there were delays with the delivery service afterwards. We will initiate an investigation with the delivery service to ensure that such problems do not occur again. Best regards,
5
/5
★★★★★
Your service is really very good, reliable and punctual. Unfortunately, the product itself has become very defective. The moisture-absorbing fleece tears under the slightest load and clumps under the patient, which is very painful for them. Even with utmost caution, it is very difficult to slide the pad under the person being cared for (bedridden without mobility).
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5
/5
★★★★★
Prompt, fast delivery
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5
/5
★★★★★
Very good quality, fast delivery and great prices. Fit is also suitable for a hip circumference of up to 92cm.
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5
/5
★★★★★
None
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5
/5
★★★★★
Great, but need this survey in English
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4
/5
★★★★☆
#NOM?
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5
/5
★★★★★
Good quality, fast delivery
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5
/5
★★★★★
Fast and reliable delivery - I am very satisfied
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5
/5
★★★★★
Top service and clear in the order. Diapers were delivered perfectly packaged. Finally, I found someone who offers Tena Pants in XXS. I couldn't find them anywhere else. These pants fit like a glove and nothing leaks out. I ordered them for my 9-year-old daughter.
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4
/5
★★★★☆
The shipping costs are a bit too high.
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1
/5
★☆☆☆☆
Very unprofessional, I still have not received my order that I placed 6 weeks ago (unfortunately I chose prepayment and transferred the money). Very poor customer service, emails are not answered and they are not reachable by phone. After 4 weeks I received an email that the goods were shipped, unfortunately without a tracking number and thus not traceable!!!! I can only advise => STAY AWAY FROM THIS SELLER
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Answer from Deutschland Inkontinenz
Good day, We are very sorry that you had a bad experience with our service, customer satisfaction is our top priority. We will certainly take your comments into account. Indeed, the delivery service delivered your order late, however, our customer service was available for you and always answered your emails within 24 hours. Best regards,
4
/5
★★★★☆
Discrete packaging could be improved, the tape holding the box together generally is coming undone and corners are torn by the time it arrives. I'm also not sure the air-filled bags inside are helping much, the box is still generally very compressible as they just kinda squish past each other inside. In this case the packaging was so bad my mail carrier had to send it to a special facility for not meeting their requirements, and then I had to chase it for a few weeks to finally get it. Otherwise, products are generally great! No complaints there.
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3
/5
★★★☆☆
The prices and selection are good. The service is actually good, unless you have a holiday. Then it is underground. The payment options need significant improvement. Not feasible for older people and they are ultimately your business.
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5
/5
★★★★★
Always excellent
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2
/5
★★☆☆☆
The product itself is okay, but the return process is unacceptable. ***€ for returns to Belgium is customer unfriendly. If not free returns, then at least not particularly expensive abroad.
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Answer from Deutschland Inkontinenz
Good day, Thank you for your feedback. Unfortunately, the rates depend on which shipping company you choose to return the packages to us. Best regards,
4
/5
★★★★☆
Unfortunately, I found the delivery time very long. Otherwise, the goods were okay.
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3
/5
★★★☆☆
Hi, This is the second time we purchased from Deutschland Inkontinenz, the prices are very good compared to Ireland. The selection of products and option of discreet packaging is fantastic. The company is excellent, the only issue is the packaging is not strong enough to travel across Europe. The tape becomes slightly undone and one of the boxes was cracked open and you could see the personal products inside. The driver would have got a good look inside, luckily this did not cause embarrassment at home as everyone is aware of the products. I wish the packaging was improved for long distance shipping. Thank you
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Answer from Deutschland Inkontinenz
Dear, Thank you for your opinion and your message about the quality of our services. Regarding the packaging, we have taken your message into account and will pass it on to the team in charge. Regards,
5
/5
★★★★★
*****
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