The online store Djoliba excels in product quality, with many customers highlighting the excellent craftsmanship of items such as leather goods and musical instruments. Quick and efficient delivery is another prominent theme, with numerous reviews noting that orders arrive swiftly, often within just a few days, and are well-packaged to ensure safety during transit. Customer service receives high praise for being responsive and professional, with many expressing satisfaction with the support provided throughout their purchasing process.
Hello, we ordered natural wooden chocalhos and not black ones. Moreover, one of them was scratched. We kept them because we need them quickly. But still disappointed. Delivery okay
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Response from Djoliba
Hello, it is imperative to write to us directly upon receipt of the package, if there was an error we can modify it immediately and find a solution quickly. For this order, we sent the chocalhos directly from the supplier, we did not see the package and its contents. After research (to find the error) we found that it was a reference error (inversion) that caused you to receive black chocalhos instead of natural wood ones. With all our apologies for this error independent of our will. Have a good day, musically, Kris.
M
Magali G.
Rating: 1 out of 5
following a purchase from 06/02/2026
Very, very important delivery delay. I am still waiting for my package since before mid-February
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Response from Djoliba
Hello, sorry for the inconvenience. We did send your package on 10/02 (following your order of 6/02). We only became aware of the issue on 3/03 following this message posted on guaranteed reviews. We deduce that there is a problem with the carrier. We managed to locate the package and at the same time we were able to fulfill this order. It is imperative that if there is a problem with the delivery, people write to us directly so that we can resolve it more quickly. Have a good day, musically, Kris.
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Benoit D.
Rating: 3 out of 5
following a purchase from 04/02/2026
I was expecting a rather thick skin and I received a normal skin....
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Response from Djoliba
Hello,
The thickness of a skin is always delicate. For us, it's thick and for you it may be 'normal'; a medium can be considered thin according to our standards.
It would be best to call us beforehand so we can agree on the thickness you expect. We'll do better next time ;) . My number: 0534272011
Have a nice day,
Musically,
Kristof
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Dominique V.
Rating: 1 out of 5
following a purchase from 19/08/2025
The stick was too thin and poorly calibrated, twisted, making it difficult to use, not meeting my expectations so I returned it.
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Response from Djoliba
No worries about the return. Don't forget that the cactus is a natural element and can therefore grow crooked ;) : not necessarily straight. Please feel free to give us details before delivery so that we can make the selection based on your comments and wishes. Without any information from the customer, we send what we have in stock prioritizing the sound.
Y
Yves S.
Rating: 3 out of 5
following a purchase from 30/07/2025
Very disappointed with the product. A rather reduced rattle even though it is noted double roots, 120 gr... In the end, very expensive. However, the sound remains pleasant.
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Camilo B.
Rating: 1 out of 5
following a purchase from 19/06/2025
This is not a real instrument but a toy for tourists.
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Response from Djoliba
It is an instrument where it is indicated that it needs to be adjusted, get your hands in it to make it sound. Given the price yes, it is not high-end. All the information is provided to allow you to make your choice before ordering it.
There is also a phone number that can also help you learn more before placing an order.
O
Olivier S.
Rating: 1 out of 5
following a purchase from 05/06/2025
Instrument "guembri" not compliant.. A broken tuning key, a pine bridge!!! Asymmetrical and poorly sized! And the strings are too old and fraying. Even at -50% it hurts the budget for an instrument that needs to be completely restored.. "sold as new"
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Response from Djoliba
It is indicated that given the price: "Some adjustments are of course necessary, given the very low price" and "If you are looking for a higher-end gembri please contact us we have other models in store."
And in bold it is indicated: Note that this model is sold as is. some defects, sometimes necessary to get your hands dirty to restore it hence a broken price!!!! It WILL NOT BE RETURNED OR EXCHANGED
H
Herve R.
Rating: 1 out of 5
following a purchase from 24/02/2025
I have not received all the items I ordered. I hope I will receive the item I am missing.
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Christophe P.
Rating: 1 out of 5
following a purchase from 06/12/2024
I have not received my parcel at all.
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Julien D.
Rating: 3 out of 5
following a purchase from 04/12/2024
It's not your fault but the delivery man delivered when we weren't there. He called and told me that we had received a message for delivery. Yes, an e-mail at 9.20am the same day. How can you make arrangements like that? As a result, the parcel was dropped off at our neighbor's house, but I wasn't able to check it until the evening. Fortunately there was no problem apart from the parcel being half-opened to see what was inside...
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MARTINE D.
Rating: 3 out of 5
following a purchase from 03/12/2024
very nice product!
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daniel R.
Rating: 3 out of 5
following a purchase from 15/09/2024
Sorry! But surely the transport the box, arrived crushed more or less, but intact inside and conform to the order.
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Response from Djoliba
Hello Daniel,
Thank you for your comments.
We would like to inform you that our team is at your disposal for any problems related to the transport of your parcel. Please do not hesitate to leave your comments via the contact form ([email protected]).
We hope to hear from you soon,
Musically !
P
Pierre L.
Rating: 1 out of 5
following a purchase from 23/06/2024
The order took over a fortnight to arrive. In the end, I had to send part of it back because the timbao was dented. This was unfortunate, especially as I wanted to use a regional store and avoid ordering via Thomann or Woodbrass. I'm still waiting for my money back.
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Response from Djoliba
Hello Mr Leyri,
You placed an order for several items, two of which were unfortunately out of stock. We informed you of the additional delay this would entail. Therefore, I do not understand the source of your dissatisfaction since you were informed of this situation.
You received the timba damaged in transit, for which we are truly sorry. Unfortunately, this type of incident is beyond our control.
We've been shipping orders for 25 years and, despite our experience, problems with transport or item availability do occur. It happens, even with Thomann or Woodbrass, who had no stock available for timba. It's important not to jump to conclusions that don't reflect the day-to-day reality of a small company like ours.
Have a nice day,
Musically,
Kristof
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Jean-Paul S.
Rating: 1 out of 5
following a purchase from 07/06/2024
The Jew's harp really sucks, the sound is mediocre. Very disappointed. I will not order from you again.
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Response from Djoliba
Hello Jean-Paul,
Thank you for your feedback. We are sorry to hear that you are not satisfied with the Jew's harp.
At Djoliba, we place great importance on the quality of our instruments and the satisfaction of our customers. The sound of a Jew's harp can vary according to many factors, including playing technique. We'd be delighted to provide advice or tutorials to help you get the best possible sound from your instrument.
If, despite this, the instrument does not meet your expectations, we invite you to contact us directly so that we can discuss possible options, such as an exchange or refund. We want every customer to be fully satisfied with their purchase, and appreciate the opportunity to rectify the situation.
We sincerely hope that you will give us another chance to satisfy you, and remain at your disposal for any further assistance.
Sincerely yours!
L
Laurent J.
Rating: 1 out of 5
following a purchase from 16/04/2024
at first it was very difficult to order via the site because the order page was not scrolling and this is not a story of personal Internet connection it is a question of server layout . The parcel arrived but the product itself was really very bad I bought a quadruple Jew's harp and 3D Jew's harp doesn't work and they were completely almost folded so damaged I confess that really I have the laziness to return them to you but I lost 30 euros I'm not sure to recommend a product from you sorry .
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Response from Djoliba
Hello Laurent,
Thank you for your feedback.
We regret that you are not satisfied with your purchase.
To apologize for the inconvenience, we will send you a voucher as soon as possible.
Your satisfaction is our priority, so please don't hesitate to contact us if you have any problems or questions.
With kind regards,
J
José R.
Rating: 1 out of 5
following a purchase from 14/02/2024
The Jew's harp has no sound or long vibration. I'm disappointed 😞.
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Response from Djoliba
Hello José,
We are sorry to hear that you are not satisfied with your purchase.
We remind you that you can return it for a refund.
Best regards,
Y
Yannick S.
Rating: 3 out of 5
following a purchase from 11/11/2023
It would appear that the Tibetan bell is not entirely made of the 7 metals mentioned, according to the sound it produces... Listening in the store remains a must!
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Response from Djoliba
Hello Yannick,
Thank you for your comments.
We would like to inform you that our investigations have led us to conclude that the bells are made of tin and copper.
We will therefore modify all the product sheets concerned as soon as possible.
With kind regards,
P
pascal L.
Rating: 3 out of 5
following a purchase from 17/10/2023
worm-eaten instrument and loose tip with pearl leakage, too bad
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Potrat L.
Rating: 1 out of 5
following a purchase from 15/09/2023
The skin had a defect and cracked as soon as it was put on the djembe!
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Response from Djoliba
Hello Potrat,
We're sorry to hear that you've had a problem with your order.
We check the quality of all our products before they are dispatched, but unfortunately some may escape our vigilance.
Please do not hesitate to contact our Customer Service to find a solution.
We hope to hear from you soon,
Musically,
N
NEREA N.
Rating: 1 out of 5
following a purchase from 11/09/2023
poorly stored instruments in poor condition (kalimba with traces of dirt such as rust)
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Response from Djoliba
Hello Nerea,
Following our discussions, Christophe has replaced the products you were dissatisfied with.
We would like to know your opinion about them.
Please do not hesitate to send us your comments again.
The entire Djoliba team is at your disposal should you have any queries.
See you soon
S
Sébastien A.
Rating: 1 out of 5
following a purchase from 03/08/2023
I have just sent an email to Christophe, I have not received this parcel due to an error in the delivery address by the sender. I hope to have a solution soon, I've been waiting for weeks for this delivery, not received to date.
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Response from Djoliba
Hello Sébastien,
Christophe has proposed a solution by replying to your message.
Could you please contact him to correct the address error?
Don't hesitate to contact us if you have any questions!
See you soon,
J
julien D.
Rating: 1 out of 5
following a purchase from 23/08/2023
I ordered a thick skin and received a thin one. I play the djembe, not the derbuca. ☹️
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Response from Djoliba
Hello Julien,
We're sorry to hear that you weren't satisfied with your order.
Please do not hesitate to contact us if you have any questions!
Musically 🎶
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Coralie D.
Rating: 3 out of 5
following a purchase from 08/05/2023
good product, except that I think it's a pity that there is a perforation in a first choice buffalo hide, 30 cm from the edge! I had some loss... Otherwise good quality, thank you.
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Severine T.
Rating: 1 out of 5
following a purchase from 01/05/2023
Flute that does not work
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Response from Djoliba
Hello Séverine,
Thank you for contacting us following your purchase.
We had replaced the flute that you returned to us.
We hope we have met your expectations.
See you soon!
The DJOLIBA team
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F B.
Rating: 1 out of 5
following a purchase from 20/04/2023
a toy
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Response from Djoliba
Hello Federico,
Thank you for taking the time to give us your feedback on your purchase.
We regret to inform you that you are not satisfied with your purchase.
Other customers, such as Annabelle and Eric, are delighted with their purchase.
Can you tell us more about them to help us improve our products even further?
The DJOLIBA team
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Bastien V.
Rating: 3 out of 5
following a purchase from 01/04/2023
I got my cuica skin contemporanea twisted
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Valérie H.
Rating: 1 out of 5
following a purchase from 21/01/2023
I ordered an overdrive belt that I had the patience to wait for almost a month and a half. I received it last week and I couldn't finish the rehearsal with it because it came loose at the hook ....
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Response from Djoliba
31/03/2023
"Hello Valérie,
I have just seen the review you left on the site.
I am sorry for this incident which I will immediately pass on to our supplier.
I am sending you a return label as an attachment to send us back the strap as I would like to see the exact spot where the seam failed in order to make an accurate return to my supplier.
For my part, I'm sending you back a strap and a small gift to make up for this inconvenience.
Our apologies again and I hope to see you soon.
Best regards
Nicolas "
04/04/2023
Hello Valérie,
I have noted that you have received the package in exchange and have returned the defective strap to us, at our expense.
"Hello,
I have received your parcel, thank you!
The defective strap was sent today.
Bravo pour le sav! Fast and efficient!
Sincerely
Valérie "
I am delighted to have met your expectations.
See you soon on djoliba.com
Nicolas
J
Jacques K.
Rating: 1 out of 5
following a purchase from 11/03/2023
THE DIMENSIONS DO NOT CORRESPOND TO THE ORDER
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