Customer reviews of Djoliba

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9,5 /10
Overall rating: 9,5 out of 10
Based on 706 published reviews
5 629 89% 4 40 6% 3 10 1% 2 9 1% 1 18 3%

Summary of reviews

The online store Djoliba excels in product quality, with many customers highlighting the excellent craftsmanship of items such as leather goods and musical instruments. Quick and efficient delivery is another prominent theme, with numerous reviews noting that orders arrive swiftly, often within just a few days, and are well-packaged to ensure safety during transit. Customer service receives high praise for being responsive and professional, with many expressing satisfaction with the support provided throughout their purchasing process.

Reviews 2 and 3 stars

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F
florence G.
Rating: 3 out of 5
following a purchase from 20/03/2026
Hello, we ordered natural wooden chocalhos and not black ones. Moreover, one of them was scratched. We kept them because we need them quickly. But still disappointed. Delivery okay
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Response from Djoliba
Hello, it is imperative to write to us directly upon receipt of the package, if there was an error we can modify it immediately and find a solution quickly. For this order, we sent the chocalhos directly from the supplier, we did not see the package and its contents. After research (to find the error) we found that it was a reference error (inversion) that caused you to receive black chocalhos instead of natural wood ones. With all our apologies for this error independent of our will. Have a good day, musically, Kris.
B
Benoit D.
Rating: 3 out of 5
following a purchase from 04/02/2026
I was expecting a rather thick skin and I received a normal skin....
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Response from Djoliba
Hello,

The thickness of a skin is always delicate. For us, it's thick and for you it may be 'normal'; a medium can be considered thin according to our standards.

It would be best to call us beforehand so we can agree on the thickness you expect. We'll do better next time ;) . My number: 0534272011

Have a nice day,

Musically,

Kristof
A
Aela R.
Rating: 2 out of 5
following a purchase from 01/08/2025
I did not receive the right article.
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Yves S.
Rating: 3 out of 5
following a purchase from 30/07/2025
Very disappointed with the product. A rather reduced rattle even though it is noted double roots, 120 gr... In the end, very expensive. However, the sound remains pleasant.
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Poudret E.
Rating: 2 out of 5
following a purchase from 20/03/2025
I received the damaged and wrinkled skin on one side, I am disappointed despite an interesting price.
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Julien D.
Rating: 3 out of 5
following a purchase from 04/12/2024
It's not your fault but the delivery man delivered when we weren't there. He called and told me that we had received a message for delivery. Yes, an e-mail at 9.20am the same day. How can you make arrangements like that? As a result, the parcel was dropped off at our neighbor's house, but I wasn't able to check it until the evening. Fortunately there was no problem apart from the parcel being half-opened to see what was inside...
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MARTINE D.
Rating: 3 out of 5
following a purchase from 03/12/2024
very nice product!
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Karine M.
Rating: 2 out of 5
following a purchase from 02/12/2024
Package completely damaged, fortunately the product is not damaged.
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daniel R.
Rating: 3 out of 5
following a purchase from 15/09/2024
Sorry! But surely the transport the box, arrived crushed more or less, but intact inside and conform to the order.
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Response from Djoliba
Hello Daniel,
Thank you for your comments.
We would like to inform you that our team is at your disposal for any problems related to the transport of your parcel. Please do not hesitate to leave your comments via the contact form ([email protected]).
We hope to hear from you soon,
Musically !
D
Dominique C.
Rating: 2 out of 5
following a purchase from 08/08/2024
Hello The disc that should come with the method was not in the package...
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Response from Djoliba
Hello Dominique,
Thank you for your feedback.
After checking with the publisher, it appears that we made a mistake when writing the product sheet.
We apologize for any inconvenience.
We hope to see you soon,
Musically!
N
Nadia K.
Rating: 2 out of 5
following a purchase from 07/08/2024
It has sparkles
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Response from Djoliba
Hello Nadia,

We apologize for our late reply.
Despite all the precautions we take when shipping fragile products (terracotta), it would appear that your item has suffered some damage, and we're very sorry about that.
But don't worry, we suggest you contact Christophe in Customer Service to find a satisfactory solution.

We hope to see you soon,
Musically!
V
Véronique J.
Rating: 2 out of 5
following a purchase from 17/06/2024
balls of unequal diameter, one of which is oval! The strings are totally lacking in flexibility. Very disappointed.
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Response from Djoliba
Hello Véronique,
We were surprised to receive your message.
We would like to inform you that we have an after-sales service team that is at your service and that works very well.
It is therefore not necessary for you to write this kind of comment on the reviews platform.
You can write to us at [email protected] to let us know about the problem, and we'll be happy to resolve it without delay.
We'd just like to remind you that these are natural seeds, so they're not exactly the same shape and size.
As for the rope, it will soften over time.
Even so, if you're not satisfied with the item, we can, of course, exchange them for you. All you have to do is call our after-sales service.
Leaving us a bad review won't solve the situation.
We wish you an excellent day.
Musically!
Y
Yannick N.
Rating: 2 out of 5
following a purchase from 17/04/2024
instrument that turned out not to be in stock when ordered: parcel received a month after being charged. I had to follow up with the seller.
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Response from Djoliba
Hello Yannick,
Thank you for your feedback.
We are sincerely sorry for this delay beyond our control.
In fact, the last part in stock was defective and the delivery of the Contemporanea container was delayed by a month.
We hope you will appreciate the quality of our services even more during your next shopping experience.
In the meantime, we apologize once again for the delay.
Sincerely!
G
gérald L.
Rating: 2 out of 5
following a purchase from 21/11/2023
The quality is not the same on both items. Disappointed because one seems less solid than the other.
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Response from Djoliba
Hello Gérald,
We regret to inform you that you were not satisfied with the quality of one of the items in your order.
We suggest you contact Christophe so that he can find a solution to your dissatisfaction.
Best regards,
Y
Yannick S.
Rating: 3 out of 5
following a purchase from 11/11/2023
It would appear that the Tibetan bell is not entirely made of the 7 metals mentioned, according to the sound it produces... Listening in the store remains a must!
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Response from Djoliba
Hello Yannick,
Thank you for your comments.
We would like to inform you that our investigations have led us to conclude that the bells are made of tin and copper.
We will therefore modify all the product sheets concerned as soon as possible.
With kind regards,
P
pascal L.
Rating: 3 out of 5
following a purchase from 17/10/2023
worm-eaten instrument and loose tip with pearl leakage, too bad
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Coralie D.
Rating: 3 out of 5
following a purchase from 08/05/2023
good product, except that I think it's a pity that there is a perforation in a first choice buffalo hide, 30 cm from the edge! I had some loss... Otherwise good quality, thank you.
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Bastien V.
Rating: 3 out of 5
following a purchase from 01/04/2023
I got my cuica skin contemporanea twisted
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Jon Z.
Rating: 2 out of 5
following a purchase from 23/02/2023
The pick-up service at the store is not good. It's good to know when you can pick up the instrument
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Response from Djoliba
Hello Mr. Zabaleta,

we apologize for this bad experience. Indeed, we usually notify our customers when the ordered article is available in the store but not this time. It is a human error and we are sorry for it.

Please be assured that we are doing everything possible to avoid such mistakes in the future. In the meantime, our sales department will contact you to propose a compensation for the inconvenience caused.

Sincerely

The Djoliba team
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