Customer reviews of Djoliba

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 714 published reviews
5 636 89% 4 40 6% 3 10 1% 2 9 1% 1 19 3%

Summary of reviews

Djoliba consistently delivers reliable service with fast, on-time delivery and careful packaging that protects every item. Customers highlight responsive and efficient customer service, clear product descriptions, and accurate conformity to ads and photos, contributing to smooth transactions and reassurance. They praise the durability and quality of instruments and accessories, from sturdy covers and leather quality to well-made drums, gourd skins, and mallets. Overall, the shopping experience is described as seamless and trustworthy, with multiple mentions of quick delivery, excellent product quality, and helpful support.

Reviews 2 and 4 stars

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U
Uldis Z.
Rating: 4 out of 5
following a purchase from 10/11/2023
Hi! Everything was great except that I placed the order on 10. november, however the parcel started to move to the delivery company only on november 14., immediately after I wrote an email asking about the status. However, I'm satisfied with the product and everything else.
C
Céline U.
Rating: 4 out of 5
following a purchase from 14/11/2023
Recommended
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Response from Djoliba
Thank you Céline for your recommendation.
The entire Djoliba team is constantly working to improve our customers' shopping experience.
We hope you will place your trust in us again by giving us a rating of 5.
See you soon
M
Marcel Boawesse K.
Rating: 4 out of 5
following a purchase from 30/10/2023
Hello, I received my order quickly and on time. I am 100% satisfied. Thank you for your gift of bags which I found in my parcel.
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Response from Djoliba
Hello Marcel,
We are delighted that you are satisfied with your purchase.
We hope to see you again very soon.
Musically 🎶🎶
M
Marie D.
Rating: 4 out of 5
following a purchase from 19/10/2023
The multi-instrument harnesses are very nice, but the hooks are too thick for snare drums. Smaller hooks will be sent to me.
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Response from Djoliba
Hello Marie,
You have confirmed that you have received the small hooks as supplements.
Don't hesitate to give us your opinion
See you soon
F
Florence C.
Rating: 4 out of 5
following a purchase from 01/09/2023
Ras
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Karl S.
Rating: 4 out of 5
following a purchase from 05/09/2023
Parcel received just now (10.00 am on Reunion Island) on Wednesday 13 Sept 2023, order placed on 5 Sept at 12 noon. Product conforms to order, perhaps a little less thick than expected but very nice skin nonetheless.
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Charlotte J.
Rating: 4 out of 5
following a purchase from 28/07/2023
Satisfied with my koshis. Interesting store with a wide range of instruments, worth discovering.
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Response from Djoliba
Hello Charlotte,
We look forward to seeing you again.
Don't hesitate to visit our online store
DJOLIBA.COM
The DJOLIBA team
R
Rozenn L.
Rating: 4 out of 5
following a purchase from 13/05/2023
The ocean drum is nice. For the price the rendering is correct, there is a metal clip that holds the ribbon, it's a shame. The sound is pleasant and reminds well the noise of the waves.
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Jon Z.
Rating: 2 out of 5
following a purchase from 23/02/2023
The pick-up service at the store is not good. It's good to know when you can pick up the instrument
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Response from Djoliba
Hello Mr. Zabaleta,

we apologize for this bad experience. Indeed, we usually notify our customers when the ordered article is available in the store but not this time. It is a human error and we are sorry for it.

Please be assured that we are doing everything possible to avoid such mistakes in the future. In the meantime, our sales department will contact you to propose a compensation for the inconvenience caused.

Sincerely

The Djoliba team
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