Customer reviews of Djoliba

9,5 /10

Based on 706 published reviews

5 629 89% 4 40 6% 3 10 1% 2 9 1% 1 18 3%

Summary of reviews

The online store Djoliba excels in product quality, with many customers highlighting the excellent craftsmanship of items such as leather goods and musical instruments. Quick and efficient delivery is another prominent theme, with numerous reviews noting that orders arrive swiftly, often within just a few days, and are well-packaged to ensure safety during transit. Customer service receives high praise for being responsive and professional, with many expressing satisfaction with the support provided throughout their purchasing process.

Reviews 2 and 4 stars

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Uldis Z.

Published on 22/11/2023 à 15h55 following a purchase from 10/11/2023

Hi! Everything was great except that I placed the order on 10. november, however the parcel started to move to the delivery company only on november 14., immediately after I wrote an email asking about the status. However, I'm satisfied with the product and everything else.

Céline U.

Published on 22/11/2023 à 12h38 following a purchase from 14/11/2023

Recommended

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Response from Djoliba Published on 23/11/2023

Thank you Céline for your recommendation.
The entire Djoliba team is constantly working to improve our customers' shopping experience.
We hope you will place your trust in us again by giving us a rating of 5.
See you soon

Marcel Boawesse K.

Published on 06/11/2023 à 13h06 following a purchase from 30/10/2023

Hello, I received my order quickly and on time. I am 100% satisfied. Thank you for your gift of bags which I found in my parcel.

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Response from Djoliba Published on 07/11/2023

Hello Marcel,
We are delighted that you are satisfied with your purchase.
We hope to see you again very soon.
Musically 🎶🎶

Marie D.

Published on 30/10/2023 à 16h54 following a purchase from 19/10/2023

The multi-instrument harnesses are very nice, but the hooks are too thick for snare drums. Smaller hooks will be sent to me.

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Response from Djoliba Published on 03/11/2023

Hello Marie,
You have confirmed that you have received the small hooks as supplements.
Don't hesitate to give us your opinion
See you soon

FLORENCE C.

Published on 14/09/2023 à 07h45 following a purchase from 01/09/2023

Ras

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Karl S.

Published on 13/09/2023 à 06h41 following a purchase from 05/09/2023

Parcel received just now (10.00 am on Reunion Island) on Wednesday 13 Sept 2023, order placed on 5 Sept at 12 noon. Product conforms to order, perhaps a little less thick than expected but very nice skin nonetheless.

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Charlotte J.

Published on 16/08/2023 à 11h36 following a purchase from 28/07/2023

Satisfied with my koshis. Interesting store with a wide range of instruments, worth discovering.

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Response from Djoliba Published on 16/08/2023

Hello Charlotte,
We look forward to seeing you again.
Don't hesitate to visit our online store
DJOLIBA.COM
The DJOLIBA team

ROZENN L.

Published on 22/05/2023 à 12h07 following a purchase from 13/05/2023

The ocean drum is nice. For the price the rendering is correct, there is a metal clip that holds the ribbon, it's a shame. The sound is pleasant and reminds well the noise of the waves.

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Jon Z.

Published on 09/03/2023 à 19h05 following a purchase from 23/02/2023

The pick-up service at the store is not good. It's good to know when you can pick up the instrument

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Response from Djoliba Published on 10/03/2023

Hello Mr. Zabaleta,

we apologize for this bad experience. Indeed, we usually notify our customers when the ordered article is available in the store but not this time. It is a human error and we are sorry for it.

Please be assured that we are doing everything possible to avoid such mistakes in the future. In the meantime, our sales department will contact you to propose a compensation for the inconvenience caused.

Sincerely

The Djoliba team