Customer reviews of Djoliba

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 706 published reviews
5 629 89% 4 40 6% 3 10 1% 2 9 1% 1 18 3%

Summary of reviews

The online store Djoliba excels in product quality, with many customers highlighting the excellent craftsmanship of items such as leather goods and musical instruments. Quick and efficient delivery is another prominent theme, with numerous reviews noting that orders arrive swiftly, often within just a few days, and are well-packaged to ensure safety during transit. Customer service receives high praise for being responsive and professional, with many expressing satisfaction with the support provided throughout their purchasing process.

Reviews 4 and 5 stars

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L
Lou B.
Rating: 4 out of 5
following a purchase from 05/04/2024
The parcel was received promptly and the items were well packaged, as described on the website.
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Christophe P.
Rating: 5 out of 5
following a purchase from 04/04/2024
Super
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Nathalie B.
Rating: 5 out of 5
following a purchase from 01/04/2024
Impeccable experience on all levels with Djoliba! Thank you 🙏
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Response from Djoliba
Hello Nathalie,
We are delighted that you are satisfied with your shopping experience at Djoliba and thank you for your confidence in us.
We hope to see you soon,
Musically,
A
Alex S.
Rating: 5 out of 5
following a purchase from 03/04/2024
Purchase of a cover for my chimes. Superb quality. Top shipping, tracking and reception!
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Response from Djoliba
Hello Alex,
Thank you for your comment.
We are delighted that you are satisfied with your purchase.
See you soon!
Musically,
R
Raphael R.
Rating: 5 out of 5
following a purchase from 01/04/2024
Very good quality and fast delivery
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Response from Djoliba
Hello Raphaël,
Thank you for your feedback.
The entire team welcomes you and looks forward to hearing from you.
Please do not hesitate to contact us if you have any questions or requests!
See you soon!
A
Audrey M.
Rating: 5 out of 5
following a purchase from 28/03/2024
Thank you Djoliba, Quick order
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Response from Djoliba
Hello Audrey,
We'd like to thank you for the trust you've placed in us over the years.
We hope to see you soon,
Musically,
O
Olivier G.
Rating: 5 out of 5
following a purchase from 18/03/2024
Hello, I am delighted with my order. You have enabled three new souls to answer the call of the drum. The workshop went smoothly with your quality products. Question for the future asked by workshop participants: are the skins ethically sourced? Do we know where they come from? I'd certainly recommend them in the future. Have a nice day!
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Response from Djoliba
Hello Olivier,
Thank you for your loyalty and your questions.
We can confirm that :
1st choice deer, fallow deer, bison, buffalo and horse skins come mainly from French and German farms. They are quite ethical, as the animals are not killed for their skins and live on farms.
The 60cm and 50cm cow skins with hair come from various slaughterhouses in Pakistan.
1st choice parchment goat skins, 1st choice parchment billy goat skins and large horse skins come from farms in Spain and France.
Don't hesitate to contact us for any further questions or requests!
See you soon!
J
JEAN R.
Rating: 5 out of 5
following a purchase from 27/03/2024
very well
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Response from Djoliba
Hello Jean,
Thank you for your feedback.
See you soon,
Musically,
C
Cynthia H.
Rating: 5 out of 5
following a purchase from 24/03/2024
Fast delivery, product as described. I started right away and I think it's great to find handcrafted instruments! They have a soul ;-). I read that someone was disappointed because the balls had cracked... Well... Not for me. I take care not to handle them like a brute and I oil them regularly as recommended. All's well
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Response from Djoliba
Hello Cynthia,
We are delighted that you are satisfied with your purchase.
At Djoliba, too, traditional instruments make our hearts beat faster.
Let's vibrate together!
Musically,
C
Caroline C.
Rating: 5 out of 5
following a purchase from 25/03/2024
super efficient
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Response from Djoliba
Hello Caroline,
Thank you for your confidence in us.
See you soon,
Musically,
A
arnaud F.
Rating: 5 out of 5
following a purchase from 23/03/2024
Fast delivery in good condition
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Response from Djoliba
Hello Arnaud,
Thank you for your comment.
Please do not hesitate to contact us if you have any queries.
Best regards,
C
Carole M.
Rating: 5 out of 5
following a purchase from 24/03/2024
As ordered and fast... Thank you
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Response from Djoliba
Hello Carole,
We're delighted to count you among our loyal customers.
We hope to see you soon.
Musically,
C
Corinne P.
Rating: 5 out of 5
following a purchase from 21/03/2024
The order arrived very quickly and in perfect condition. Thank you very much.
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Response from Djoliba
Hello Corinne,
Thank you for your feedback.
See you soon!
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Evalde M.
Rating: 4 out of 5
following a purchase from 20/03/2024
4/5
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katia M.
Rating: 5 out of 5
following a purchase from 18/03/2024
Speed, efficiency Good product
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Response from Djoliba
Hello Katia,
We're delighted you're happy with your purchase.
Welcome to the Djolibienne community.
See you soon,
Musically,
E
Emanuelle B.
Rating: 5 out of 5
following a purchase from 18/03/2024
Fast order processing, top quality. Thank you very much!
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Response from Djoliba
Hello Emanuelle,
Thank you for your feedback.
Please visit our website regularly and subscribe to our newsletter to keep up to date with special offers, new products, stock returns...
Best regards,
A
Alan S.
Rating: 5 out of 5
following a purchase from 13/03/2024
Always perfect!
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Response from Djoliba
Hello Alan,
Thank you for being part of the Djolibian community.
See you soon,
Musically,
J
Joanna M.
Rating: 5 out of 5
following a purchase from 14/03/2024
Super instrument arrived quickly! I am delighted 😀
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Response from Djoliba
Hello Joanna,
We're glad you're happy with your purchase.
See you soon ⚡️
Musically 🎶
S
Stéphanie D.
Rating: 5 out of 5
following a purchase from 14/03/2024
Everything went smoothly. Quick shipment of my order 👍
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Response from Djoliba
Hello Stéphanie,
Thank you for your confidence in us.
We hope to see you soon,
Musically,
S
SYLVAIN G.
Rating: 5 out of 5
following a purchase from 12/03/2024
Delivery on time Drum cover corresponds to my expectations Good product
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Anna P.
Rating: 5 out of 5
following a purchase from 11/03/2024
Very quick, just as it should have been! We just forgot to buy the chopsticks...
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Patricia C.
Rating: 5 out of 5
following a purchase from 09/03/2024
Well secured parcel. The instruments were well protected. The deadline was met and the order was consistent in terms of quality and sound.
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Response from Djoliba
Hello Patricia,
Thank you for your feedback.
You are now one of the Djolibians.
Best regards,
C
Chloé C.
Rating: 5 out of 5
following a purchase from 05/03/2024
Top received quickly thanks
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Response from Djoliba
Hello Chloé,
Thank you for your comment.
Please do not hesitate to contact the team if you have any queries.
Best regards,
P
patrick M.
Rating: 5 out of 5
following a purchase from 10/03/2024
Fast and trouble-free delivery. Satisfied with the product ordered.
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FLORENCE C.
Rating: 5 out of 5
following a purchase from 08/03/2024
Beautiful skins order arrived very quickly
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Response from Djoliba
Hello Florence,
We are delighted that you are satisfied with your order.
We look forward to seeing you again soon!
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XAVIER Y.
Rating: 5 out of 5
following a purchase from 07/03/2024
Djolina was out of cuica and had Bahia Steel deliver it to me. I didn't have to wait for the restock.
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ANIELLE C.
Rating: 5 out of 5
following a purchase from 07/03/2024
Order arrived very quickly. At first glance, I'm very satisfied with the strap, which seems solid and of good quality. I'll have to try it out.
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Response from Djoliba
Hello Anielle,
Thank you for being one of our loyal customers.
See you soon!
C
Catherine T.
Rating: 5 out of 5
following a purchase from 27/02/2024
I am very satisfied
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Response from Djoliba
Hello Catherine,
We're delighted that you're happy with your purchase.
We look forward to hearing from you! Our team is at your service.
Best regards,
G
Gil H.
Rating: 5 out of 5
following a purchase from 24/02/2024
Impeccable transaction. Technical information by telephone = precise and clear. Well-packaged to protect the item and sent quickly. Boutique top, to recommend
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Response from Djoliba
Hello Gil,
Thank you for your recommendation.
We hope to see you again soon.
Best regards,
L
LEA R.
Rating: 5 out of 5
following a purchase from 13/02/2024
Impeccable. Equipment arrived promptly, was used immediately and was satisfactory. Thank you very much.
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Response from Djoliba
Hello Léa,
Thank you for your confidence in us.
Musically
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Guy F.
Rating: 5 out of 5
following a purchase from 22/02/2024
Thank you very much for your professionalism. Very good service, and above all fast and efficient answers, I highly recommend their store, fast and secure delivery Thank you very much Guy.
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Response from Djoliba
Hello Guy,
Thank you for your confidence in us and your recommendation.
We are delighted to count you among our many satisfied customers.
See you soon!
M
Mélody V.
Rating: 5 out of 5
following a purchase from 15/02/2024
Great contact by e-mail, a team that listens and is accommodating. Thank you for your responsiveness and kindness :)
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Response from Djoliba
Hello Mélody,
We would like to thank you for your heartfelt comments.
We look forward to seeing you again.
All the best,
L
Léna G.
Rating: 5 out of 5
following a purchase from 19/02/2024
Thank you very much for the instruments which were very well packaged. I am delighted with my order
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Response from Djoliba
Hello Léna,
We're delighted to see that you're satisfied with your purchase and hope to count you among our loyal customers from now on.
We hope to see you soon!
I
Iris B.
Rating: 5 out of 5
following a purchase from 15/02/2024
Perfect
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Jérôme B.
Rating: 5 out of 5
following a purchase from 30/01/2024
Everything perfect, as usual!
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Response from Djoliba
Hello Jérôme,
Thank you for your confidence.
We look forward to serving you again.
With kind regards,
C
Christel D.
Rating: 5 out of 5
following a purchase from 14/02/2024
Fast and careful shipment of my Kalimba and my Jew's harp. Quality instruments, I'm delighted!
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Response from Djoliba
Hello Christel,
We are delighted that you are satisfied with your purchase.
We hope to count you among our many loyal customers.
See you soon!
H
Hatton C.
Rating: 5 out of 5
following a purchase from 07/02/2024
The carrier didn't respect the delivery address, dropping off the parcel at a point relais when it was supposed to be delivered to my address. I waited all day at home, only to be told after a phone call that the parcel had been delivered to Leclerc in Bruyères.
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Response from Djoliba
Hello Claudine,
Thank you for your feedback.
We are sorry that you have encountered a problem with the carrier.
As part of our continuous improvement of the customer experience, we would like to inform you that our logistics department will contact DPD to find out more.
Best regards,
N
Noël G.
Rating: 5 out of 5
following a purchase from 18/01/2024
Perfect delivery
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laurent B.
Rating: 5 out of 5
following a purchase from 07/02/2024
Perfect
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Katarina D.
Rating: 5 out of 5
following a purchase from 08/02/2024
A very nice calming sound. Fast delivery.
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