/10
★★★★★
based on 518 reviews published
★★★★★
based on 518 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I have not received all the items I ordered. I hope I will receive the item I am missing.
Herve R.
purchased on 24/02/2025
Translated review
1
/5
★☆☆☆☆
I have not received my parcel at all.
Christophe P.
purchased on 06/12/2024
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1
/5
★☆☆☆☆
The order took over a fortnight to arrive. In the end, I had to send part of it back because the timbao was dented. This was unfortunate, especially as I wanted to use a regional store and avoid ordering via Thomann or Woodbrass. I'm still waiting for my money back.
Pierre L.
purchased on 23/06/2024
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Answer from Djoliba
Hello Mr Leyri,
You placed an order for several items, two of which were unfortunately out of stock. We informed you of the additional delay this would entail. Therefore, I do not understand the source of your dissatisfaction since you were informed of this situation.
You received the timba damaged in transit, for which we are truly sorry. Unfortunately, this type of incident is beyond our control.
We've been shipping orders for 25 years and, despite our experience, problems with transport or item availability do occur. It happens, even with Thomann or Woodbrass, who had no stock available for timba. It's important not to jump to conclusions that don't reflect the day-to-day reality of a small company like ours.
Have a nice day,
Musically,
Kristof
You placed an order for several items, two of which were unfortunately out of stock. We informed you of the additional delay this would entail. Therefore, I do not understand the source of your dissatisfaction since you were informed of this situation.
You received the timba damaged in transit, for which we are truly sorry. Unfortunately, this type of incident is beyond our control.
We've been shipping orders for 25 years and, despite our experience, problems with transport or item availability do occur. It happens, even with Thomann or Woodbrass, who had no stock available for timba. It's important not to jump to conclusions that don't reflect the day-to-day reality of a small company like ours.
Have a nice day,
Musically,
Kristof
1
/5
★☆☆☆☆
The Jew's harp really sucks, the sound is mediocre. Very disappointed. I will not order from you again.
Jean-paul S.
purchased on 07/06/2024
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Answer from Djoliba
Hello Jean-Paul,
Thank you for your feedback. We are sorry to hear that you are not satisfied with the Jew's harp.
At Djoliba, we place great importance on the quality of our instruments and the satisfaction of our customers. The sound of a Jew's harp can vary according to many factors, including playing technique. We'd be delighted to provide advice or tutorials to help you get the best possible sound from your instrument.
If, despite this, the instrument does not meet your expectations, we invite you to contact us directly so that we can discuss possible options, such as an exchange or refund. We want every customer to be fully satisfied with their purchase, and appreciate the opportunity to rectify the situation.
We sincerely hope that you will give us another chance to satisfy you, and remain at your disposal for any further assistance.
Sincerely yours!
Thank you for your feedback. We are sorry to hear that you are not satisfied with the Jew's harp.
At Djoliba, we place great importance on the quality of our instruments and the satisfaction of our customers. The sound of a Jew's harp can vary according to many factors, including playing technique. We'd be delighted to provide advice or tutorials to help you get the best possible sound from your instrument.
If, despite this, the instrument does not meet your expectations, we invite you to contact us directly so that we can discuss possible options, such as an exchange or refund. We want every customer to be fully satisfied with their purchase, and appreciate the opportunity to rectify the situation.
We sincerely hope that you will give us another chance to satisfy you, and remain at your disposal for any further assistance.
Sincerely yours!
1
/5
★☆☆☆☆
At first it was very difficult to order via the site because the order page was not scrolling and this is not a story of personal Internet connection it is a question of server layout . The parcel arrived but the product itself was really very bad I bought a quadruple Jew's harp and 3D Jew's harp doesn't work and they were completely almost folded so damaged I confess that really I have the laziness to return them to you but I lost 30 euros I'm not sure to recommend a product from you sorry .
Laurent J.
purchased on 16/04/2024
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Answer from Djoliba
Hello Laurent,
Thank you for your feedback.
We regret that you are not satisfied with your purchase.
To apologize for the inconvenience, we will send you a voucher as soon as possible.
Your satisfaction is our priority, so please don't hesitate to contact us if you have any problems or questions.
With kind regards,
Thank you for your feedback.
We regret that you are not satisfied with your purchase.
To apologize for the inconvenience, we will send you a voucher as soon as possible.
Your satisfaction is our priority, so please don't hesitate to contact us if you have any problems or questions.
With kind regards,
1
/5
★☆☆☆☆
The Jew's harp has no sound or long vibration. I'm disappointed 😞.
José R.
purchased on 14/02/2024
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Answer from Djoliba
Hello José,
We are sorry to hear that you are not satisfied with your purchase.
We remind you that you can return it for a refund.
Best regards,
We are sorry to hear that you are not satisfied with your purchase.
We remind you that you can return it for a refund.
Best regards,
1
/5
★☆☆☆☆
The skin had a defect and cracked as soon as it was put on the djembe!
Potrat L.
purchased on 15/09/2023
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Answer from Djoliba
Hello Potrat,
We're sorry to hear that you've had a problem with your order.
We check the quality of all our products before they are dispatched, but unfortunately some may escape our vigilance.
Please do not hesitate to contact our Customer Service to find a solution.
We hope to hear from you soon,
Musically,
We're sorry to hear that you've had a problem with your order.
We check the quality of all our products before they are dispatched, but unfortunately some may escape our vigilance.
Please do not hesitate to contact our Customer Service to find a solution.
We hope to hear from you soon,
Musically,
1
/5
★☆☆☆☆
Poorly stored instruments in poor condition (kalimba with traces of dirt such as rust)
Nerea N.
purchased on 11/09/2023
Translated review
Answer from Djoliba
Hello Nerea,
Following our discussions, Christophe has replaced the products you were dissatisfied with.
We would like to know your opinion about them.
Please do not hesitate to send us your comments again.
The entire Djoliba team is at your disposal should you have any queries.
See you soon
Following our discussions, Christophe has replaced the products you were dissatisfied with.
We would like to know your opinion about them.
Please do not hesitate to send us your comments again.
The entire Djoliba team is at your disposal should you have any queries.
See you soon
1
/5
★☆☆☆☆
I have just sent an email to Christophe, I have not received this parcel due to an error in the delivery address by the sender. I hope to have a solution soon, I've been waiting for weeks for this delivery, not received to date.
Sébastien A.
purchased on 03/08/2023
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Answer from Djoliba
Hello Sébastien,
Christophe has proposed a solution by replying to your message.
Could you please contact him to correct the address error?
Don't hesitate to contact us if you have any questions!
See you soon,
Christophe has proposed a solution by replying to your message.
Could you please contact him to correct the address error?
Don't hesitate to contact us if you have any questions!
See you soon,
1
/5
★☆☆☆☆
I ordered a thick skin and received a thin one. I play the djembe, not the derbuca. ☹️
Julien D.
purchased on 23/08/2023
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Answer from Djoliba
Hello Julien,
We're sorry to hear that you weren't satisfied with your order.
Please do not hesitate to contact us if you have any questions!
Musically 🎶
We're sorry to hear that you weren't satisfied with your order.
Please do not hesitate to contact us if you have any questions!
Musically 🎶
1
/5
★☆☆☆☆
Flute that does not work
Severine T.
purchased on 01/05/2023
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Answer from Djoliba
Hello Séverine,
Thank you for contacting us following your purchase.
We had replaced the flute that you returned to us.
We hope we have met your expectations.
See you soon!
The DJOLIBA team
Thank you for contacting us following your purchase.
We had replaced the flute that you returned to us.
We hope we have met your expectations.
See you soon!
The DJOLIBA team
1
/5
★☆☆☆☆
A toy
F B.
purchased on 20/04/2023
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Answer from Djoliba
Hello Federico,
Thank you for taking the time to give us your feedback on your purchase.
We regret to inform you that you are not satisfied with your purchase.
Other customers, such as Annabelle and Eric, are delighted with their purchase.
Can you tell us more about them to help us improve our products even further?
The DJOLIBA team
Thank you for taking the time to give us your feedback on your purchase.
We regret to inform you that you are not satisfied with your purchase.
Other customers, such as Annabelle and Eric, are delighted with their purchase.
Can you tell us more about them to help us improve our products even further?
The DJOLIBA team
1
/5
★☆☆☆☆
I ordered an overdrive belt that I had the patience to wait for almost a month and a half. I received it last week and I couldn't finish the rehearsal with it because it came loose at the hook ....
Valérie H.
purchased on 21/01/2023
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Answer from Djoliba
31/03/2023
"Hello Valérie,
I have just seen the review you left on the site.
I am sorry for this incident which I will immediately pass on to our supplier.
I am sending you a return label as an attachment to send us back the strap as I would like to see the exact spot where the seam failed in order to make an accurate return to my supplier.
For my part, I'm sending you back a strap and a small gift to make up for this inconvenience.
Our apologies again and I hope to see you soon.
Best regards
Nicolas "
04/04/2023
Hello Valérie,
I have noted that you have received the package in exchange and have returned the defective strap to us, at our expense.
"Hello,
I have received your parcel, thank you!
The defective strap was sent today.
Bravo pour le sav! Fast and efficient!
Sincerely
Valérie "
I am delighted to have met your expectations.
See you soon on djoliba.com
Nicolas
"Hello Valérie,
I have just seen the review you left on the site.
I am sorry for this incident which I will immediately pass on to our supplier.
I am sending you a return label as an attachment to send us back the strap as I would like to see the exact spot where the seam failed in order to make an accurate return to my supplier.
For my part, I'm sending you back a strap and a small gift to make up for this inconvenience.
Our apologies again and I hope to see you soon.
Best regards
Nicolas "
04/04/2023
Hello Valérie,
I have noted that you have received the package in exchange and have returned the defective strap to us, at our expense.
"Hello,
I have received your parcel, thank you!
The defective strap was sent today.
Bravo pour le sav! Fast and efficient!
Sincerely
Valérie "
I am delighted to have met your expectations.
See you soon on djoliba.com
Nicolas
1
/5
★☆☆☆☆
THE DIMENSIONS DO NOT CORRESPOND TO THE ORDER
Jacques K.
purchased on 11/03/2023
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