/10
★★★★★
based on 518 reviews published
★★★★★
based on 518 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
I received the damaged and wrinkled skin on one side, I am disappointed despite an interesting price.
Poudret E.
purchased on 20/03/2025
Translated review
3
/5
★★★☆☆
It's not your fault but the delivery man delivered when we weren't there. He called and told me that we had received a message for delivery. Yes, an e-mail at 9.20am the same day. How can you make arrangements like that? As a result, the parcel was dropped off at our neighbor's house, but I wasn't able to check it until the evening. Fortunately there was no problem apart from the parcel being half-opened to see what was inside...
Julien D.
purchased on 04/12/2024
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3
/5
★★★☆☆
Very nice product!
Martine D.
purchased on 03/12/2024
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2
/5
★★☆☆☆
Package completely damaged, fortunately the product is not damaged.
Karine M.
purchased on 02/12/2024
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3
/5
★★★☆☆
Sorry! But surely the transport the box, arrived crushed more or less, but intact inside and conform to the order.
Daniel R.
purchased on 15/09/2024
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Answer from Djoliba
Hello Daniel,
Thank you for your comments.
We would like to inform you that our team is at your disposal for any problems related to the transport of your parcel. Please do not hesitate to leave your comments via the contact form ([email protected]).
We hope to hear from you soon,
Musically !
Thank you for your comments.
We would like to inform you that our team is at your disposal for any problems related to the transport of your parcel. Please do not hesitate to leave your comments via the contact form ([email protected]).
We hope to hear from you soon,
Musically !
2
/5
★★☆☆☆
Hello The disc that should come with the method was not in the package...
Dominique C.
purchased on 08/08/2024
Translated review
Answer from Djoliba
Hello Dominique,
Thank you for your feedback.
After checking with the publisher, it appears that we made a mistake when writing the product sheet.
We apologize for any inconvenience.
We hope to see you soon,
Musically!
Thank you for your feedback.
After checking with the publisher, it appears that we made a mistake when writing the product sheet.
We apologize for any inconvenience.
We hope to see you soon,
Musically!
2
/5
★★☆☆☆
It has sparkles
Nadia K.
purchased on 07/08/2024
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Answer from Djoliba
Hello Nadia,
We apologize for our late reply.
Despite all the precautions we take when shipping fragile products (terracotta), it would appear that your item has suffered some damage, and we're very sorry about that.
But don't worry, we suggest you contact Christophe in Customer Service to find a satisfactory solution.
We hope to see you soon,
Musically!
We apologize for our late reply.
Despite all the precautions we take when shipping fragile products (terracotta), it would appear that your item has suffered some damage, and we're very sorry about that.
But don't worry, we suggest you contact Christophe in Customer Service to find a satisfactory solution.
We hope to see you soon,
Musically!
2
/5
★★☆☆☆
Balls of unequal diameter, one of which is oval! The strings are totally lacking in flexibility. Very disappointed.
Véronique J.
purchased on 17/06/2024
Translated review
Answer from Djoliba
Hello Véronique,
We were surprised to receive your message.
We would like to inform you that we have an after-sales service team that is at your service and that works very well.
It is therefore not necessary for you to write this kind of comment on the reviews platform.
You can write to us at [email protected] to let us know about the problem, and we'll be happy to resolve it without delay.
We'd just like to remind you that these are natural seeds, so they're not exactly the same shape and size.
As for the rope, it will soften over time.
Even so, if you're not satisfied with the item, we can, of course, exchange them for you. All you have to do is call our after-sales service.
Leaving us a bad review won't solve the situation.
We wish you an excellent day.
Musically!
We were surprised to receive your message.
We would like to inform you that we have an after-sales service team that is at your service and that works very well.
It is therefore not necessary for you to write this kind of comment on the reviews platform.
You can write to us at [email protected] to let us know about the problem, and we'll be happy to resolve it without delay.
We'd just like to remind you that these are natural seeds, so they're not exactly the same shape and size.
As for the rope, it will soften over time.
Even so, if you're not satisfied with the item, we can, of course, exchange them for you. All you have to do is call our after-sales service.
Leaving us a bad review won't solve the situation.
We wish you an excellent day.
Musically!
2
/5
★★☆☆☆
Instrument that turned out not to be in stock when ordered: parcel received a month after being charged. I had to follow up with the seller.
Yannick N.
purchased on 17/04/2024
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Answer from Djoliba
Hello Yannick,
Thank you for your feedback.
We are sincerely sorry for this delay beyond our control.
In fact, the last part in stock was defective and the delivery of the Contemporanea container was delayed by a month.
We hope you will appreciate the quality of our services even more during your next shopping experience.
In the meantime, we apologize once again for the delay.
Sincerely!
Thank you for your feedback.
We are sincerely sorry for this delay beyond our control.
In fact, the last part in stock was defective and the delivery of the Contemporanea container was delayed by a month.
We hope you will appreciate the quality of our services even more during your next shopping experience.
In the meantime, we apologize once again for the delay.
Sincerely!
2
/5
★★☆☆☆
The quality is not the same on both items. Disappointed because one seems less solid than the other.
Gérald L.
purchased on 21/11/2023
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Answer from Djoliba
Hello Gérald,
We regret to inform you that you were not satisfied with the quality of one of the items in your order.
We suggest you contact Christophe so that he can find a solution to your dissatisfaction.
Best regards,
We regret to inform you that you were not satisfied with the quality of one of the items in your order.
We suggest you contact Christophe so that he can find a solution to your dissatisfaction.
Best regards,
3
/5
★★★☆☆
It would appear that the Tibetan bell is not entirely made of the 7 metals mentioned, according to the sound it produces... Listening in the store remains a must!
Yannick S.
purchased on 11/11/2023
Translated review
Answer from Djoliba
Hello Yannick,
Thank you for your comments.
We would like to inform you that our investigations have led us to conclude that the bells are made of tin and copper.
We will therefore modify all the product sheets concerned as soon as possible.
With kind regards,
Thank you for your comments.
We would like to inform you that our investigations have led us to conclude that the bells are made of tin and copper.
We will therefore modify all the product sheets concerned as soon as possible.
With kind regards,
3
/5
★★★☆☆
Worm-eaten instrument and loose tip with pearl leakage, too bad
Pascal L.
purchased on 17/10/2023
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3
/5
★★★☆☆
Good product, except that I think it's a pity that there is a perforation in a first choice buffalo hide, 30 cm from the edge! I had some loss... Otherwise good quality, thank you.
Coralie D.
purchased on 08/05/2023
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3
/5
★★★☆☆
I got my cuica skin contemporanea twisted
Bastien V.
purchased on 01/04/2023
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2
/5
★★☆☆☆
The pick-up service at the store is not good. It's good to know when you can pick up the instrument
Jon Z.
purchased on 23/02/2023
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Answer from Djoliba
Hello Mr. Zabaleta,
we apologize for this bad experience. Indeed, we usually notify our customers when the ordered article is available in the store but not this time. It is a human error and we are sorry for it.
Please be assured that we are doing everything possible to avoid such mistakes in the future. In the meantime, our sales department will contact you to propose a compensation for the inconvenience caused.
Sincerely
The Djoliba team
we apologize for this bad experience. Indeed, we usually notify our customers when the ordered article is available in the store but not this time. It is a human error and we are sorry for it.
Please be assured that we are doing everything possible to avoid such mistakes in the future. In the meantime, our sales department will contact you to propose a compensation for the inconvenience caused.
Sincerely
The Djoliba team