/10
★★★★★
based on 135 reviews published
★★★★★
based on 135 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
I received my engine, but I am not at all happy with the purchasing process on the site. Indeed, when I visit the site and find the model, a price appears to me. But as soon as I confirm my purchase, a different, higher price is then offered to me, and then as soon as I finish the transaction before paying, the price increases again without any explanation. Moreover, I sent a message to Pierre Hallard, customer service: "It's a bit strange because you tell me that I see the tax-excluded price, which is actually displayed including tax! By the way, now it is no longer at €832.50 but at €869.96. I don't really understand, but it does seem a bit like false advertising, doesn't it?" And he replied to me: Hello, Honestly, I couldn't tell you. From my side, the price of this engine has not changed for over 3 months; it is displayed at €999 including tax on our site. Wishing you a pleasant day, I remain at your disposal." So in summary, I went from €832 to €1007.33.
Jean-michel A.
purchased on 13/02/2025
Translated review
Answer from Doctibike
Hello Sir, Thank you for your message, and we apologize for the confusion. The price displayed on our site is including tax, but it may vary depending on the place of residence. For example, in Andorra, the VAT rate is 4.5%, while in Spain, it is 21%. This explains the price difference you noticed. We regret that this information was not sufficiently clear, and we will work to improve it. We remain at your disposal for any further questions and thank you for your understanding. Best regards,
3
/5
★★★☆☆
Fast delivery but very, very long for the refund (15 days)
Jean-michel T.
purchased on 11/03/2025
Translated review