English
★★★★★
based on 1076 reviews published
Latest negative customer reviews
After giving 84€ and waiting almost 2 months to be told that they could do nothing while my battery is new! I am sure they didn't open it because I didn't buy it from them! Company to avoid
Thank you for your feedback.
After checking the exchanges with our Customer Service, we are not really able to understand your dissatisfaction.
The diagnosis of your battery was indeed carried out on April 7th in our workshop. The diagnostic report was communicated to you by email on April 8th, which is one day later AND with a reconditioning proposal, deducting the diagnostic fees already incurred.
We work on all types of batteries, whether purchased from us or not, it doesn't really matter, our goal being to give a second life to your equipment, regardless of its origin.
For your information, "opening" a battery is not mandatory, we are equipped with specialized test benches that allow us to perform cell balancing checks and BMS viability tests.
We completely understand your refusal to proceed, given the budget that this represents, but this does not justify disparaging the quality of the work done by our technical team.
Under normal circumstances, this type of comment would be flagged by the moderation team of the SAG platform. However, it is preferable to remind some slanderous comments like yours to order.
It would have been preferable to express your dissatisfaction in person during your visit to us, rather than writing these nonsense.
Best regards.
Hello, the delivery does not match the order. See my email sent today to [email protected] Thank you for your response
We would like to once again extend our sincerest apologies for sending you the wrong reference.
Your report has been valuable to us: it allowed us to identify and correct a referencing error on our website.
Remaining at your complete disposal,
Best regards,
I typed the reference of my Joycube charger on Google, a Doctibike page appeared with a replacement charger, I ordered it, I received a charger from another brand while the order confirmation says Joycube.. it doesn't work, I contact customer service who tells me that I made a mistake with the voltage for my battery, while I ordered the selection according to my search on Google... they don't have the right charger for me and refuse to take back the one I ordered because I exceeded the return period by 9 days.
Thank you for taking the time to share your experience.
We completely understand your situation regarding the charger reference. The products we offer are particularly technical and specific. Unfortunately, search engines like Google are not always able to filter these technical details with absolute precision, which can sometimes lead to misdirection to our site.
As we have indicated in our recent exchanges, we always advise, in case of doubt, to contact our customer service beforehand. Our experts are very familiar with our catalog and will be able to guide you immediately to the correct reference.
We would like to remind you that, in accordance with the legislation, the legal withdrawal period is 14 days (and not one month in your case).
Wishing you a pleasant day, I remain at your disposal.
Best regards.
This is not the right model...
Sending the wrong product does not generate stars.
Another battery than the one I ordered was sent to me. A refund request is in progress after a return in RMA, without a relevant replacement proposal. It has now been 10 days that I find myself without a solution... A commercial gesture on a possible next order would be appreciated!
We would like to once again apologize for the inconvenience encountered.
Our customer service has already taken the necessary steps for the product to be returned to us and for your refund to be processed as soon as possible.
Unfortunately, the reference you are looking for is currently temporarily unavailable from our suppliers. We will make sure to get back to you as soon as it is available again.
Thank you for your understanding and we remain at your disposal for any further questions.
Very bad experience with this site. I ordered a charger that turned out to be incompatible. I had to return it at my own expense, paying for the return shipping in addition to the initial shipping costs. Instead of a refund, the site imposed a credit note on me while keeping the shipping fees, which I find totally unfair. Moreover, customer service is almost non-existent: I tried to contact them by email to get information about the correct charger, but I never received a response. I strongly advise against this site. Lack of seriousness, transparency, and respect for the customer.
After verification, our customer service has indeed responded to all your requests, including the most persistent ones, with clarity and responsiveness. Your case has been treated with all the necessary attention.
However, we remind you that, in accordance with our General Terms and Conditions of Sale, it is recommended to contact our customer service before placing any order when you have a doubt, in order to avoid this type of situation and a potential product return.
As stated in our GTC, return shipping costs remain the responsibility of the customer in this case.
We remain available if you wish to engage in a constructive manner.
Best regards.
The 36V 2Ah Arcade charger with a round 3-pin plug that I ordered to replace the charger for my Beaufort bike does not fit into the battery. I contacted Doctibike for a replacement ten days ago but they have not yet responded.
Hello.bad experience, little information for the customer to answer an email 5 days and they do not inform about the deliveries to the islands THANK YOU I HAVE CANCELED the order and I expect the refund
Several return forms remained unanswered due to a pin model error in my battery order. Incorrect customer reception opening hours regarding closing on Friday afternoon at 4:30 PM and not 5 PM. No phone response during opening hours (a phone service on an inventory Wednesday or at the end of Friday afternoon that offers nothing but to call back). Returning the battery by post is impossible (limited to 100w) which redirected me to UPS (the site is not clear about the return methods by our own means). I'm throwing in the towel, I'm going to take a screwdriver to tinker with the battery and swap the connector with the old battery that no longer charges. I do not feel helped at all with this sale.
Part does not work
After analyzing your file, it appears that the ordered reference did not match your initial need. We understand that this type of error can happen, and we remain available to assist you in choosing the appropriate product.
However, since the charger has been modified on your side, particularly at the connector level, we draw your attention to the fact that any modification of a product cancels its original compliance and unfortunately does not allow for its coverage under the after-sales service.
For any similar situation in the future, we strongly recommend that you contact our customer service before any intervention or modification of the product. This allows us to offer you an adapted solution, under the best conditions and without compromising the warranty.
Best regards.
Only the carrier is to blame. The rest (site, order) is satisfactory.
Incorrect goods
We sincerely regret to hear that your experience was not satisfactory.
Upon checking, it appears that the provided reference number for the charger matches the recommended model for your device. However, the data we have indicates that the malfunction is likely due to the battery and not the charger.
To quickly provide you with a suitable solution, we have tried to contact you multiple times, but unfortunately, we have not yet received a response from you.
Our customer service is of course at your disposal to further analyze the situation and find a satisfactory solution.
We remain available and hope to speak with you soon.
Not great trade policy. Zero commercial attitude. Top telephone customer service. However, I do not recommend.
They didn't send me the charger I ordered
It has been more than a month since I have been trying to exercise my right of withdrawal, I have completed all the requests from Doctibike, including filling out forms and others. Without a response, I contacted customer service who asked me again to fill out the form. It is endless and in the end, no refund despite the return at my expense of the product in early August 2025. I am very disappointed.
How can a sales company be so negligent towards its customers? An order placed at the end of May with the confirmation that my delivery would be made within 15 days, and now, 3 months later, still no delivery and no explanation despite my various follow-ups. I was therefore offered at the end of August the cancellation and refund without any compensation for the damage caused. Two days after this cancellation, I was confirmed the delivery!!! In the meantime, I found another provider, delivery in 5 days and for a price of materials half as cheap. I will not speak well of Doctibike.
We are sincerely sorry for the bad experience you encountered. Your situation does not reflect the level of service we wish to offer our customers.
As indicated during our exchanges, we are unfortunately dependent on the production uncertainties of our manufacturers, which can sometimes cause delays.
Even though this experience has not been satisfactory, we hope you will give us the chance to prove to you in the future the quality of our service.
Once again, our apologies for the inconvenience caused.
Best regards,
The Doctibike team.
Defective product upon delivery. Long customer service that I have to follow up on
The product does not fit my Bosch Power Tube 400 (ref. no. 0 275 007 55).
A battery sent for repair, deemed irreparable by Doctibike and returned incomplete. Response from Doctibike: "We are sorry for the missing part but we can't find it." Not very professional, especially since this part (dust cover) is not sold with the new battery. I now have a "gap" between the frame and the battery on my €4000 bike. Thank you, Doctibike!
Thank you for your feedback! We are delighted to hear that the new battery works perfectly on your bike.
Regarding the missing "aesthetic" cover lost during the intervention, we apologize. Despite our extensive searches with our suppliers, this part is unfortunately no longer produced.
Although this does not affect the proper functioning of the bike, we understand that it can be disappointing. Please do not hesitate to contact us if we can assist you in any other way.
Best regards,
The received item does not match at all the one ordered... I hope the exchange will work and that it will end perfectly.
Thank you for your feedback, and we are delighted to hear that the second shipment has resolved the situation.
We sincerely apologize again for the initial error and thank you for your understanding and patience throughout the exchange.
Please do not hesitate to reach out to us for any further requests.
Best regards.
Ordered a battery, 1 month later while the money has been cashed I am told that the battery is no longer manufactured... they offer me another model that is a bit cheaper and a refund of the difference.. 3 weeks to refund this difference and so back to 2 months of waiting for the battery.. No apology, no commercial gesture and the customer service even tells me that I should have called them before ordering!! A shame!!
We are sincerely sorry for this experience and fully understand your frustration.
Indeed, following your order, we faced a permanent shortage of the initially selected model, information that had not been communicated to us in advance by the supplier. We then offered you a perfectly compatible model, cheaper, and proceeded with the refund of the difference – a refund that, we agree, took longer than expected, and we apologize for that.
Our team does its best every day to provide a responsive and transparent service, but it is clear that in your case, we did not meet expectations and we want to apologize for that.
Best regards.
I paid for a delivery on April 15 and received it on April 22, a great Easter weekend with an electric bike; the purchase was a bike battery.
We fully understand your disappointment and would like to sincerely apologize for the inconvenience caused.
In your case, the delivery delay is entirely due to a failure on the part of the carrier, independent of our will. We did indeed ship your order within the announced deadlines, but unfortunately, the subsequent process no longer directly depends on us.
We share your frustration, especially since we know how important it is to be able to enjoy your equipment on time, particularly for the weekend.
Rest assured that we are reporting this incident to the carrier so that it does not happen again.
Thank you again for your understanding,
Best regards,
Charger received that does not work
We are sincerely sorry to learn that the charger you received turned out to be defective. We apologize for this inconvenience.
Our goal is to offer new and quality references, and we regret that this product did not meet your expectations.
Best regards.
I am not satisfied because the product does not match what I wanted.
We are sorry to learn that the product received did not meet your expectations. After verification, we indeed found an error in the product sheet, and thanks to your feedback, we were able to correct it to ensure better transparency for our future customers.
We sincerely thank you for your report and remain at your disposal to find a solution that can satisfy you.
Best regards,
A mercantile company that only seeks its own interest and has no desire to meet the expectations of its customers.
We are sincerely sorry that you had this impression. Contrary to what you mentioned, we have attempted several times to contact you in order to find a solution suitable for your situation, but unfortunately, we did not receive a response from you.
Our priority remains the satisfaction of our customers, and we invite you to contact us directly by email or by phone so that we can resolve this together.
Best regards,
No feedback from the sales department to review
We are sincerely sorry that your experience with Doctibike did not meet your expectations.
Please know that we take every complaint very seriously and that our customer service has made every effort to respond to you as quickly as possible.
Your last email was dated April 18 at 3:08 PM and a response was provided to you on the same day at 3:23 PM.
We then attempted to reach you by phone on April 22, leaving you a voicemail, followed by an email.
A new call without response was made on April 28, followed by another email on the same date.
In this last email, we informed you that your refund had indeed been processed a few days earlier and we asked if you had been able to confirm its receipt in your bank account.
Bank processing times sometimes apply and we wanted to ensure its proper receipt.
Despite our attempts to contact you, we unfortunately have not received any feedback.
Sometimes certain emails are redirected to spam, which could explain this misunderstanding.
We fully understand your disappointment regarding the processing time of this refund and we apologize for this wait.
Rest assured that we have worked on our procedures to resolve this waiting time.
We remain at your disposal if you wish to discuss again.
Customer Service.