Customer reviews of Doctibike

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 1 205 published reviews
5 1 084 90% 4 62 5% 3 22 2% 2 10 1% 1 27 2%

Summary of reviews

Doctibike consistently delivers fast and careful shipping, with many customers noting on-time delivery, well-packaged parcels, and products arriving as described. The store is praised for reliable order processing, accurate battery compatibility, and products meeting or exceeding expectations, including powerful batteries and flawless performance. Customers highlight professional and responsive service, clear delivery information, and efficient order handling, often accompanied by competitive pricing. Overall, the experience is characterized by quick processing, dependable delivery, and satisfaction with the product quality and packaging.

Reviews 1 and 4 stars

Reset filters
P
Patrick H.
Rating: 4 out of 5
following a purchase from 17/03/2025
Compatible battery arrived with a small delay of 3 weeks, as the battery was out of stock. It seems to work well. Thank you for the advice on how to save on buying a new battery.
Translated reviews
V
Veronique B.
Rating: 1 out of 5
following a purchase from 30/03/2025
Charger received that does not work
Translated reviews
Response from Doctibike
Hello Madam,

We are sincerely sorry to learn that the charger you received turned out to be defective. We apologize for this inconvenience.

Our goal is to offer new and quality references, and we regret that this product did not meet your expectations.

Best regards.
E
Elia G.
Rating: 4 out of 5
following a purchase from 11/12/2024
All good, thank you
Translated reviews
Response from Doctibike
Elia,
M
Milandou Y.
Rating: 1 out of 5
following a purchase from 18/03/2025
I am not satisfied because the product does not match what I wanted.
Translated reviews
Response from Doctibike
Hello,

We are sorry to learn that the product received did not meet your expectations. After verification, we indeed found an error in the product sheet, and thanks to your feedback, we were able to correct it to ensure better transparency for our future customers.

We sincerely thank you for your report and remain at your disposal to find a solution that can satisfy you.

Best regards,
A
Aubrin H.
Rating: 1 out of 5
following a purchase from 13/10/2024
A mercantile company that only seeks its own interest and has no desire to meet the expectations of its customers.
Translated reviews
Response from Doctibike
Hello Sir,

We are sincerely sorry that you had this impression. Contrary to what you mentioned, we have attempted several times to contact you in order to find a solution suitable for your situation, but unfortunately, we did not receive a response from you.

Our priority remains the satisfaction of our customers, and we invite you to contact us directly by email or by phone so that we can resolve this together.

Best regards,
C
catherine M.
Rating: 1 out of 5
following a purchase from 09/03/2025
No feedback from the sales department to review
Translated reviews
Response from Doctibike
Hello Mrs. Miaux,
We are sincerely sorry that your experience with Doctibike did not meet your expectations.
Please know that we take every complaint very seriously and that our customer service has made every effort to respond to you as quickly as possible.
Your last email was dated April 18 at 3:08 PM and a response was provided to you on the same day at 3:23 PM.
We then attempted to reach you by phone on April 22, leaving you a voicemail, followed by an email.
A new call without response was made on April 28, followed by another email on the same date.
In this last email, we informed you that your refund had indeed been processed a few days earlier and we asked if you had been able to confirm its receipt in your bank account.
Bank processing times sometimes apply and we wanted to ensure its proper receipt.
Despite our attempts to contact you, we unfortunately have not received any feedback.
Sometimes certain emails are redirected to spam, which could explain this misunderstanding.
We fully understand your disappointment regarding the processing time of this refund and we apologize for this wait.
Rest assured that we have worked on our procedures to resolve this waiting time.
We remain at your disposal if you wish to discuss again.
Customer Service.
A
André H.
Rating: 4 out of 5
following a purchase from 21/02/2025
Speed from order to receipt.
Translated reviews
J
Jose B.
Rating: 4 out of 5
following a purchase from 06/03/2025
Good
Translated reviews
Response from Doctibike
Dear Jose, we sincerely thank you for your positive feedback regarding our Doctibike site. Your comments are valuable and encourage us to continue improving our services. Please feel free to share your suggestions to achieve the perfect score!
C
Claire B.
Rating: 4 out of 5
following a purchase from 09/03/2025
Effective and professional
Translated reviews
We use cookies for audience measurement and improving user experience.