Customer reviews of Doctibike

Perfect, I recommend this site

Battery identical to the original

I am very satisfied because thanks to doctobike I found the compatible charger for my bike. The exchanges were smooth and I immediately felt that the person was committed. The delays were a bit long due to the manufacturer, but the connection with customer service reassured me and I was finally delivered.

Very good website...and very good service

the battery arrived well with perfect packaging. However, I am surprised that the battery was not charged to 100%. We'll see how many kilometers I can cover with assistance. Initially, I could do about 100 km...

Customer service and sending system very efficient, but their Diagnosis turns out to be false

Very well, thank you very much

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Everything went perfectly. The battery is as described and was delivered within 3 days.

fast

RAS, product corresponding to the request, fast service

The purchased product completely meets my needs thanks to very good communication with doctibike. It's just a shame that I couldn't refurbish my old battery (quote more expensive than a new product)

Good. One of the two stickers that says "if this sticker is no longer attached, the warranty is no longer valid" has already fallen off by itself after 1 day. So I hope this is not taken into account if I need the warranty.

Despite the long wait for delivery from the factory, I always received quick responses to my emails. The company also suggested refunding the paid amount.

Very good. The people are very nice on the phone. Very good contact thank you

Very happy to have been able to repair my battery rather than throw it away. However, a small alignment issue means that it now fits a bit difficultly into its base.

very good contact

Has gone quickly and correctly

reception without problem

There were some problems but they were neatly resolved.

I have received the charger. It works well and is quiet. The one before (October 2023) did not last and was noisy (refurbished I believe).

Perfect product and shipping

I give it 4, I could have given it 3, because there were quite a few issues. At first, I received 2 different opinions (one saying to have it repaired and the other that it wasn't worth it, whereas it is definitely worth it if you buy a battery afterwards since the diagnostic fee is deducted). Then the diagnosis of my battery came back with no other comment than faulty circuit. Then I wanted to order a battery but had to follow up, and the battery was not at the right price because there was ultimately a 20 EUR offer to buy back the old one. Finally, I received my new battery without a charger, and Doctibike also did not send back my old charger. This was done quickly after following up. In short, it seemed to me that there was good will but not enough professionalism.

I have received the replacement engine that was certified compatible with the old one, but it is in degraded mode because the speed sensor is not recognized, whereas after a connection test on the old engine, the speed sensor is indeed functional.

Serious, reliable, timely delivery and packaging suitable for the ordered item. Congratulations. (first purchase)

I am waiting for the coupons to return the package.

Hello, the order took way too long. I hope the next one will be faster, have a nice day

Nothing to report for now

order received quickly

The staff is rather pleasant but 1 question by email ... and 5 emails! Then follow up to ensure my order is taken into account and follow up for it to be delivered ... and get help from the bike seller to adapt the battery (integrate a wire into the bike that acts as an adapter! so-so but the interlocutors are pleasant nonetheless

Thank you very much - the charger change was perfect because the one there works well without any issues. Thanks to your patience, the replacement process was very satisfactory

Hello, yes I am happy to have bought a battery from you and to get my e-bike working again, but I am a bit disappointed that I can't cover as many kilometers in one go; with the old battery, I could do a hundred kilometers. Thank you anyway.

The battery indicators do not light up during charging and resetting by long pressing the battery button does not work

After it was not clear whether the product was used or not, Doctibike made great efforts to dispel all doubts and also offered a return. The display case was stained, but the display was better than my old one, so I kept it.

I simply regret that the battery is refurbished in China !!

Battery received very quickly and perfectly replaces the old one. I was missing the charger, and the very professional after-sales service offered me a convenient solution. I can't wait to get everything back in working order.

Very responsive following my request.

Responsive site and delivery time kept

Despite my numerous emails sent, I have received no response regarding the diagnostic report from 03/04/2025, which is completely erroneous. Following my various observations, the technician concluded that he had made an error and that my battery had lost 50% of its autonomy, which is entirely different from the report stating: charge and discharge voltage: 0 and that the battery pack was out of service!.......................

Excellent