Customer reviews of Doctibike

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 1 456 published reviews
5 1 313 90% 4 76 5% 3 24 2% 2 11 1% 1 32 2%

Summary of reviews

Doctibike consistently delivers fast, reliable service with quick processing and careful packaging, and customers appreciate the easy contact, personalized advice, and responsive support that helps them select the right battery. Many reviews highlight smooth, compliant deliveries and products that arrive as described and fit well with their bikes, often enabling immediate use and improved autonomy. The store shows strong reliability and professionalism, with several customers noting helpful pre-purchase guidance, thorough product information, and a seamless return experience when needed. Overall, the experience combines fast delivery, accurate product matching, and attentive customer service that supports confident purchases.

Reviews 2 and 4 stars

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P
Patrick F.
Rating: 4 out of 5
following a purchase from 03/10/2024
Develop a list of skilled people by sector. It took me three months to find someone capable of properly installing a display and its specific cable.
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Patrick H.
Rating: 4 out of 5
following a purchase from 17/03/2025
Compatible battery arrived with a small delay of 3 weeks, as the battery was out of stock. It seems to work well. Thank you for the advice on how to save on buying a new battery.
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Christophe L.
Rating: 2 out of 5
following a purchase from 02/04/2025
The photo on the site and the delivered product are not the same.
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Response from Doctibike
Hello Sir,

Thank you for your feedback.

Despite numerous searches conducted with our various suppliers, we have unfortunately not been able to offer you a compatible 36V charger for your battery, as it is particularly specific.

We are sincerely sorry and ask you to please excuse us for this inconvenience. Please be assured that we are doing everything possible every day to best meet the needs of our customers and to provide you with complete satisfaction.

We remain at your disposal for any further requests,

Best regards,
E
Elia G.
Rating: 4 out of 5
following a purchase from 11/12/2024
All good, thank you
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Response from Doctibike
Elia,
A
André H.
Rating: 4 out of 5
following a purchase from 21/02/2025
Speed from order to receipt.
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Jose B.
Rating: 4 out of 5
following a purchase from 06/03/2025
Good
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Response from Doctibike
Dear Jose, we sincerely thank you for your positive feedback regarding our Doctibike site. Your comments are valuable and encourage us to continue improving our services. Please feel free to share your suggestions to achieve the perfect score!
C
Claire B.
Rating: 4 out of 5
following a purchase from 09/03/2025
Effective and professional
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