Customer reviews of Doctibike

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 1 205 published reviews
5 1 084 90% 4 62 5% 3 22 2% 2 10 1% 1 27 2%

Summary of reviews

Doctibike consistently delivers fast and careful shipping, with many customers noting on-time delivery, well-packaged parcels, and products arriving as described. The store is praised for reliable order processing, accurate battery compatibility, and products meeting or exceeding expectations, including powerful batteries and flawless performance. Customers highlight professional and responsive service, clear delivery information, and efficient order handling, often accompanied by competitive pricing. Overall, the experience is characterized by quick processing, dependable delivery, and satisfaction with the product quality and packaging.

Reviews 3 and 5 stars

Reset filters
M
Marc G.
Rating: 5 out of 5
following a purchase from 15/04/2025
Fast. Good follow-up
Translated reviews
A
Alain G.
Rating: 5 out of 5
following a purchase from 14/03/2025
Everything absolutely perfect, first-class customer service and very responsive, well done!
Translated reviews
R
Robert F.
Rating: 5 out of 5
following a purchase from 25/04/2025
Product completely meets my expectations. Works perfectly, thank you.
Translated reviews
A
Alain O.
Rating: 5 out of 5
following a purchase from 25/04/2025
Fast and efficient as usual
Translated reviews
R
Rosario P.
Rating: 5 out of 5
following a purchase from 29/03/2025
excellent
Translated reviews
J
Jocelyn D.
Rating: 5 out of 5
following a purchase from 10/12/2024
Good advice and a replacement of my dead battery with a new equivalent one.
Translated reviews
B
BRUNO B.
Rating: 5 out of 5
following a purchase from 23/04/2025
Perfect, I highly recommend it
Translated reviews
S
Sandrine L.
Rating: 5 out of 5
following a purchase from 23/04/2025
super
Translated reviews
P
patrick W.
Rating: 5 out of 5
following a purchase from 23/04/2025
I have received my battery for my electric bike, now I am with you for the implementation for the return of my old battery
Translated reviews
C
Catherine V.
Rating: 5 out of 5
following a purchase from 22/04/2025
New quality battery that fits perfectly on my bike. Well-protected shipping and received on the agreed date.
Translated reviews
J
Jean-François D.
Rating: 5 out of 5
following a purchase from 19/04/2025
The delivery has been made, unfortunately the reference of the ordered battery is not the correct one.
Translated reviews
E
ELIANE R.
Rating: 5 out of 5
following a purchase from 22/04/2025
Phone reception, advice, responsiveness, ordering, delivery, nothing to complain about. I recommend.
Translated reviews
C
Claude B.
Rating: 5 out of 5
following a purchase from 10/04/2025
Advice, responsiveness, website, prices, choices - everything is perfect, I highly recommend.
Translated reviews
B
Bernard D.
Rating: 5 out of 5
following a purchase from 17/04/2025
The product meets our expectations exactly
Translated reviews
F
Florent C.
Rating: 5 out of 5
following a purchase from 18/04/2025
Good price and responsive.
Translated reviews
É
Édith G.
Rating: 5 out of 5
following a purchase from 19/04/2025
Very responsive when there is a problem, they take responsibility and try to find a solution.
Translated reviews
G
Gert V.
Rating: 5 out of 5
following a purchase from 28/03/2025
Great, delivered as planned!
Translated reviews
S
Saber L.
Rating: 5 out of 5
following a purchase from 17/04/2025
Order received quickly and as expected
Translated reviews
J
jean pascal H.
Rating: 5 out of 5
following a purchase from 17/04/2025
Very well, nothing to report
Translated reviews
E
Elie P.
Rating: 5 out of 5
following a purchase from 16/04/2025
Very fast reception and product. Compliant, I recommend.
Translated reviews
C
Christophe C.
Rating: 5 out of 5
following a purchase from 16/04/2025
5 stars Thank you for the speed and quality of the delivery.
Translated reviews
P
pascal J.
Rating: 5 out of 5
following a purchase from 17/04/2025
Order delivered within 3 days, thank you. As for the product, I am currently testing it and so far everything is going well. Thanks to Doctibike.
Translated reviews
G
Gaetan V.
Rating: 5 out of 5
following a purchase from 16/04/2025
Satisfied with the product that works very well
Translated reviews
O
Olivier R.
Rating: 5 out of 5
following a purchase from 16/04/2025
I really appreciated the service from Doctibike before the purchase, through email exchanges advising me on the right secondary battery for my Moustache bike and my use case. Additionally, the prices are attractive and the delivery very fast. Well done.
Translated reviews
M
Monika S.
Rating: 5 out of 5
following a purchase from 09/04/2025
All good, thank you!
Translated reviews
F
François L.
Rating: 5 out of 5
following a purchase from 03/04/2025
fast deadline RAS
Translated reviews
B
Bernard M.
Rating: 5 out of 5
following a purchase from 15/04/2025
Product as described, excellent responsiveness. I am extremely satisfied.
Translated reviews
I
ISABELLE T.
Rating: 5 out of 5
following a purchase from 15/04/2025
Very good
Translated reviews
J
JEAN YVES C.
Rating: 5 out of 5
following a purchase from 07/04/2025
Excellent services, speed and efficiency for this company.
Translated reviews
A
AUGUSTE K.
Rating: 5 out of 5
following a purchase from 15/04/2025
Product as described, delivery was perfect
Translated reviews
G
guillaume H.
Rating: 5 out of 5
following a purchase from 14/04/2025
VERY WELL SINCERELY
Translated reviews
A
Anne-Karen G.
Rating: 5 out of 5
following a purchase from 02/04/2025
Perfect!
Translated reviews
B
Benjamin S.
Rating: 5 out of 5
following a purchase from 20/02/2025
Battery sent for diagnosis after taking in water (I had expressed doubts about the integrity of the BMS before sending). A few days later, I was informed that the BMS is dead but they are not replacing it. Why accept the battery? Almost 100 euros easily gained for them. Then there was the intervention of customer service with whom I was able to communicate to understand what had happened in order to find a solution and avoid any future problems. The 5 stars are for them because this is indeed the first time a dispute has been resolved so well with such courtesy and a concern for improvement. Thank you.
Translated reviews
Response from Doctibike
Mr. Schmitt, Thank you for taking the time to modify your review and share your experience in such detail. We fully understand your initial frustration and regret that the situation may have caused confusion. The purpose of our diagnosis was precisely to shed light on the condition of your battery and to confirm (or not) the hypothesis of a defective BMS. Unfortunately, as mentioned during our exchanges, a replacement was not feasible in this specific case. We are nonetheless very happy that our customer service was able to provide you with the listening, clarity, and explanations you were expecting. Your recognition and your 5 stars sincerely touch us, especially as they highlight the importance of constructive dialogue. The Doctibike team
P
pascal H.
Rating: 5 out of 5
following a purchase from 13/04/2025
Order received quickly
Translated reviews
S
scharff N.
Rating: 5 out of 5
following a purchase from 27/03/2025
I am satisfied even though I am going to return my VAE FIT battery charger because I made a mistake; it's not easy to identify the tip in your photos, which is where my error came from! However, a 50 euro penalty is too much!
Translated reviews
J
jean-paul D.
Rating: 5 out of 5
following a purchase from 11/04/2025
nothing to report, perfect delivery
Translated reviews
D
Dominique C.
Rating: 5 out of 5
following a purchase from 29/03/2025
Quick response, and it communicates the procedure to follow to order the correct battery corresponding to the brand of your electric bike.
Translated reviews
F
florent F.
Rating: 5 out of 5
following a purchase from 09/03/2025
Satisfactory
Translated reviews
J
Jerome D.
Rating: 5 out of 5
following a purchase from 12/04/2025
All quick and efficient with a welcome discount applied after the order. Perfect.
Translated reviews
L
LAURENT XAVIER G.
Rating: 5 out of 5
following a purchase from 11/04/2025
The order was received quickly and matched exactly what was ordered.
Translated reviews
We use cookies for audience measurement and improving user experience.