Customer reviews of Doctibike

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 1 456 published reviews
5 1 313 90% 4 76 5% 3 24 2% 2 11 1% 1 32 2%

Summary of reviews

Doctibike consistently delivers fast, reliable service with quick processing and careful packaging, and customers appreciate the easy contact, personalized advice, and responsive support that helps them select the right battery. Many reviews highlight smooth, compliant deliveries and products that arrive as described and fit well with their bikes, often enabling immediate use and improved autonomy. The store shows strong reliability and professionalism, with several customers noting helpful pre-purchase guidance, thorough product information, and a seamless return experience when needed. Overall, the experience combines fast delivery, accurate product matching, and attentive customer service that supports confident purchases.

Reviews 3 and 5 stars

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C
Catherine V.
Rating: 5 out of 5
following a purchase from 22/04/2025
New quality battery that fits perfectly on my bike. Well-protected shipping and received on the agreed date.
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Jean-François D.
Rating: 5 out of 5
following a purchase from 19/04/2025
The delivery has been made, unfortunately the reference of the ordered battery is not the correct one.
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Eliane R.
Rating: 5 out of 5
following a purchase from 22/04/2025
Phone reception, advice, responsiveness, ordering, delivery, nothing to complain about. I recommend.
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Claude B.
Rating: 5 out of 5
following a purchase from 10/04/2025
Advice, responsiveness, website, prices, choices - everything is perfect, I highly recommend.
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Bernard D.
Rating: 5 out of 5
following a purchase from 17/04/2025
The product meets our expectations exactly
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Florent C.
Rating: 5 out of 5
following a purchase from 18/04/2025
Good price and responsive.
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Édith G.
Rating: 5 out of 5
following a purchase from 19/04/2025
Very responsive when there is a problem, they take responsibility and try to find a solution.
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Gert V.
Rating: 5 out of 5
following a purchase from 28/03/2025
Great, delivered as planned!
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Saber L.
Rating: 5 out of 5
following a purchase from 17/04/2025
Order received quickly and as expected
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Jean Pascal H.
Rating: 5 out of 5
following a purchase from 17/04/2025
Very well, nothing to report
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Elie P.
Rating: 5 out of 5
following a purchase from 16/04/2025
Very fast reception and product. Compliant, I recommend.
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Christophe C.
Rating: 5 out of 5
following a purchase from 16/04/2025
5 stars Thank you for the speed and quality of the delivery.
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Pascal J.
Rating: 5 out of 5
following a purchase from 17/04/2025
Order delivered within 3 days, thank you. As for the product, I am currently testing it and so far everything is going well. Thanks to Doctibike.
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Gaetan V.
Rating: 5 out of 5
following a purchase from 16/04/2025
Satisfied with the product that works very well
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Olivier R.
Rating: 5 out of 5
following a purchase from 16/04/2025
I really appreciated the service from Doctibike before the purchase, through email exchanges advising me on the right secondary battery for my Moustache bike and my use case. Additionally, the prices are attractive and the delivery very fast. Well done.
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Monika S.
Rating: 5 out of 5
following a purchase from 09/04/2025
All good, thank you!
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F
François L.
Rating: 5 out of 5
following a purchase from 03/04/2025
fast deadline RAS
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Bernard M.
Rating: 5 out of 5
following a purchase from 15/04/2025
Product as described, excellent responsiveness. I am extremely satisfied.
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Isabelle T.
Rating: 5 out of 5
following a purchase from 15/04/2025
Very good
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Jean Yves C.
Rating: 5 out of 5
following a purchase from 07/04/2025
Excellent services, speed and efficiency for this company.
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Auguste K.
Rating: 5 out of 5
following a purchase from 15/04/2025
Product as described, delivery was perfect
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Guillaume H.
Rating: 5 out of 5
following a purchase from 14/04/2025
VERY WELL SINCERELY
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Anne-Karen G.
Rating: 5 out of 5
following a purchase from 02/04/2025
Perfect!
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B
Benjamin S.
Rating: 5 out of 5
following a purchase from 20/02/2025
Battery sent for diagnosis after taking in water (I had expressed doubts about the integrity of the BMS before sending). A few days later, I was informed that the BMS is dead but they are not replacing it. Why accept the battery? Almost 100 euros easily gained for them. Then there was the intervention of customer service with whom I was able to communicate to understand what had happened in order to find a solution and avoid any future problems. The 5 stars are for them because this is indeed the first time a dispute has been resolved so well with such courtesy and a concern for improvement. Thank you.
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Response from Doctibike
Mr. Schmitt, Thank you for taking the time to modify your review and share your experience in such detail. We fully understand your initial frustration and regret that the situation may have caused confusion. The purpose of our diagnosis was precisely to shed light on the condition of your battery and to confirm (or not) the hypothesis of a defective BMS. Unfortunately, as mentioned during our exchanges, a replacement was not feasible in this specific case. We are nonetheless very happy that our customer service was able to provide you with the listening, clarity, and explanations you were expecting. Your recognition and your 5 stars sincerely touch us, especially as they highlight the importance of constructive dialogue. The Doctibike team
P
Pascal H.
Rating: 5 out of 5
following a purchase from 13/04/2025
Order received quickly
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Scharff N.
Rating: 5 out of 5
following a purchase from 27/03/2025
I am satisfied even though I am going to return my VAE FIT battery charger because I made a mistake; it's not easy to identify the tip in your photos, which is where my error came from! However, a 50 euro penalty is too much!
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Jean-Paul D.
Rating: 5 out of 5
following a purchase from 11/04/2025
nothing to report, perfect delivery
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Dominique C.
Rating: 5 out of 5
following a purchase from 29/03/2025
Quick response, and it communicates the procedure to follow to order the correct battery corresponding to the brand of your electric bike.
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Florent F.
Rating: 5 out of 5
following a purchase from 09/03/2025
Satisfactory
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Jerome D.
Rating: 5 out of 5
following a purchase from 12/04/2025
All quick and efficient with a welcome discount applied after the order. Perfect.
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Laurent Xavier G.
Rating: 5 out of 5
following a purchase from 11/04/2025
The order was received quickly and matched exactly what was ordered.
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Daniel M.
Rating: 5 out of 5
following a purchase from 25/02/2025
An initial misunderstanding was ultimately perfectly handled by Doctibike, thank you.
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Brigitte G.
Rating: 5 out of 5
following a purchase from 21/02/2025
I received my battery quickly, but it was not suitable, and the company contacted me for a return and a refund. Thank you.
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Jean-François D.
Rating: 5 out of 5
following a purchase from 04/04/2025
Very satisfied Good value for money Delivery time respected
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Bertrand D.
Rating: 5 out of 5
following a purchase from 04/04/2025
Very efficient and very fast, very good material
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Alain R.
Rating: 5 out of 5
following a purchase from 26/03/2025
Very good with Léon. Very responsive and attentive
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Serge L.
Rating: 5 out of 5
following a purchase from 11/04/2025
Thank you for the professionalism of the seller
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Eric R.
Rating: 5 out of 5
following a purchase from 31/03/2025
Hello Very satisfied with your services Best regards Éric Ritter
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Jlouis G.
Rating: 5 out of 5
following a purchase from 08/04/2025
Quick and efficient
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Olivier P.
Rating: 5 out of 5
following a purchase from 07/04/2025
Perfect service.
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