★★★★★
based on 586 reviews published
Latest positive customer reviews
Super product contact received on time and in accordance with the order
Thank you very much for your comment and your 5-star rating.
We are truly delighted to read your satisfaction and to have met your expectations!
It was also a real pleasure for us to have been able to communicate with you in such a cordial and respectful manner.
Please do not hesitate to reach out to us if needed; we remain at your disposal for any future requests.
The Doctibike team
Ultra fast delivery (48h) Small issues with DPD regarding code transmission via SMS (wrong number) had to pick up the package at a partner location (very close)
Thank you very much for your maximum rating.
We are sorry to hear that the transport did not go as planned; it does happen that these unforeseen events occur, but they are indeed independent of our will.
The main thing for us is that you were able to retrieve your package and that everything is working as expected.
Please do not hesitate to contact us if you encounter any problems; we are at your disposal.
The Doctibike team
Beautiful, efficient, serious, competent company, bravo! It's nice to see such a company!
Fast. Good follow-up
Everything absolutely perfect, first-class customer service and very responsive, well done!
Product completely meets my expectations. Works perfectly, thank you.
Fast and efficient as usual
Excellent
Good advice and a replacement of my dead battery with a new equivalent one.
Perfect, I highly recommend it
Super
I have received my battery for my electric bike, now I am with you for the implementation for the return of my old battery
New quality battery that fits perfectly on my bike. Well-protected shipping and received on the agreed date.
The delivery has been made, unfortunately the reference of the ordered battery is not the correct one.
Phone reception, advice, responsiveness, ordering, delivery, nothing to complain about. I recommend.
Advice, responsiveness, website, prices, choices - everything is perfect, I highly recommend.
The product meets our expectations exactly
Good price and responsive.
Very responsive when there is a problem, they take responsibility and try to find a solution.
Responsive site and delivery time kept
Great, delivered as planned!
Order received quickly and as expected
Very well, nothing to report
Very fast reception and product. Compliant, I recommend.
5 stars Thank you for the speed and quality of the delivery.
Order delivered within 3 days, thank you. As for the product, I am currently testing it and so far everything is going well. Thanks to Doctibike.
Satisfied with the product that works very well
I really appreciated the service from Doctibike before the purchase, through email exchanges advising me on the right secondary battery for my Moustache bike and my use case. Additionally, the prices are attractive and the delivery very fast. Well done.
All good, thank you!
Fast deadline RAS
Product as described, excellent responsiveness. I am extremely satisfied.
Very good
Excellent services, speed and efficiency for this company.
Product as described, delivery was perfect
VERY WELL SINCERELY
Perfect!
Excellent
Battery sent for diagnosis after taking in water (I had expressed doubts about the integrity of the BMS before sending). A few days later, I was informed that the BMS is dead but they are not replacing it. Why accept the battery? Almost 100 euros easily gained for them. Then there was the intervention of customer service with whom I was able to communicate to understand what had happened in order to find a solution and avoid any future problems. The 5 stars are for them because this is indeed the first time a dispute has been resolved so well with such courtesy and a concern for improvement. Thank you.
Order received quickly
I am satisfied even though I am going to return my VAE FIT battery charger because I made a mistake; it's not easy to identify the tip in your photos, which is where my error came from! However, a 50 euro penalty is too much!