Customer reviews of Domobip

Hello, we are sorry we were unable to help you program your remote controls. We try to help our customers as much as possible, especially without a video or any information that would allow us to verify that the registration procedure is being carried out correctly, but unfortunately we are not infallible. We suggested that you contact Somfy customer service, which can assist individuals, but you declined. Kind regards.

Hello,

We have tried to reach you multiple times over a month, we have never had contact or feedback from you to provide details on this strange comment: All our products leave the factory, complete and functional.

Best regards.

Hello, as explained by email, if the three Mondial Relay lockers near you were not offered when you chose a pickup point, it was because they were unavailable for a reason that only Mondial Relay can explain. We also offer other carriers, including Colissimo home delivery. Finally, you carefully selected the pickup point 25 km away when placing your order. This issue is therefore entirely beyond our control. Kind regards.

Hello, we are sorry for this problem. Following your feedback, we contacted you to obtain a photo of the product to enhance the protection for shipping and arrange an exchange, but unfortunately, we did not receive the necessary elements.
Best regards

Hello, we acknowledge your feedback and regret your disappointment.

Your order was shipped within 24 hours and delivered to a locker in 5 working days, in accordance with the timelines announced by the carrier. There were also other faster delivery options available.

Regarding the remote control, it comes from the factory and must be programmed by you for safety reasons, as is the case for all remote controls for gates and garages that exist.

Best regards,
Domobip Customer Service

Good morning, thank you for your message. We would like to clarify that it was a replacement shell without electronic components, as clearly indicated in the description and visible in the product photos. This model is an economical replacement solution, different from the complete and original remote controls that we also offer on our site. We remain at your disposal for any clarification or advice on our products.

Hello, The remote control case you purchased is one of our best sellers and has never presented any closure problems to our customers. When this type of difficulty arises, it may be related either to a model incompatibility, a poor placement of the electronic board, or unfortunately to a board that is not official (counterfeit). We regret not being contacted directly before the publication of your review: our customer service is always available to understand in detail the reasons why you are experiencing a problem with the purchased product. Best regards, Domobip Customer Service

Hello, According to the tracking information, your order has been delivered to your mailbox. You opted for a tracked letter delivery, an economical shipping method that allows for distribution without a signature and without hand delivery. In accordance with our General Terms and Conditions of Sale (paragraph 5 - Delivery), accepted at the time of your order, we remind you that: "The carrier is solely responsible for the delivery. Domobip cannot be held responsible for problems attributable to the latter." Your package was shipped on time and the tracking indicates a delivery was made, so unfortunately we are unable to open a claim with the carrier. We fully understand your situation, but in the absence of proof of non-delivery and considering the delivery information provided by La Poste, which we have forwarded to you, we cannot favorably respond to your request. We remain at your disposal for any other questions. Best regards, Domobip Customer Service

Hello, Thank you for your feedback. We are sorry to hear that you encountered an issue with your order. According to the tracking information, your package was indeed delivered to your mailbox on Wednesday, May 7, at the address indicated when you placed your order on Saturday, May 3. We invite you to check your mailbox or contact your post office if in doubt. We want to emphasize that we do our best to ensure quality service, and we regret that you gave the lowest rating without contacting us beforehand. This seems somewhat unfair, especially since we remain fully available to assist you and find a solution. Please feel free to reach out to us: our team is here to support you. Best regards, The Domobip customer service

Hello, you purchased a Why Evo Noa remote control thinking it would replace your Thomson remote, which is absent from the compatibility list. At this stage, it is difficult to provide you with a solution other than the possibility of returning the product for a refund, which we quickly proposed. As for the manual, it is available in Italian, English, and schematized for those who cannot read both languages. We can also provide additional help for programming, provided of course that the remote is compatible. We remind you that it is important to always check this point before ordering a product to avoid any disappointment. Best regards, Domobip Customer Service

Hello, we are sorry to learn that you were unable to program your Beninca remote control. However, we are disappointed to receive a negative rating since you never contacted us for help with programming. We followed up by sending you an email with our programming guides, also available on our product page, and simpler compared to the official Beninca manual. Regarding the latter, when you scan the QR code, you have the option to change the language to French at the top right of the page you land on. We are still waiting for your response, please feel free to reply to our email. Best regards, Domobip Customer Service

Hello, Attention, we expressly point out that these are not universal clips, they are only compatible with the Beninca TO.GO remote controls. Best regards, Domobip Customer Service

Hello, you contacted us before the purchase to confirm if the v2 MATCH remote was compatible with a very old remote for which you sent us a photo. We responded positively, provided it still works to transmit the code to the new one. Upon receipt, you requested help with programming and we provided the necessary guides. You exercised your right of withdrawal without further details. Your order has been refunded and we confirm that upon receipt of the returned transmitter, tests were conducted in our premises. There was no anomaly with the remote. Best regards, Domobip Customer Service

Hello, we are sorry for the inconvenience caused independent of our will. The packaging of Avidsen remote controls being sealed, the defective battery issue must come from the supplier. We have reported the information to them to prevent this from happening again. Best regards, Domobip customer service

Hello Sir, after verification, we did not provide several contradictory pieces of information following your email contact but several methods to program your Beninca remote controls. Following our response, you issued this review the same day but never came back to us later, whether to ask for more help or to request the return of the remote controls for exchange or refund. Best regards, Domobip Customer Service