Customer reviews of Domobip

Hello, we are sorry to hear that the remote control you purchased is incompatible with your setup. However, our phone calls and emails have gone unanswered, and you never contacted us before posting this review. We are therefore unable to help you or understand the reasons for this negative review. Kind regards.

Hello,

We have tried to reach you multiple times over a month, we have never had contact or feedback from you to provide details on this strange comment: All our products leave the factory, complete and functional.

Best regards.

Hello, we are sorry for this problem. Following your feedback, we contacted you to obtain a photo of the product to enhance the protection for shipping and arrange an exchange, but unfortunately, we did not receive the necessary elements.
Best regards

Hello, According to the tracking information, your order has been delivered to your mailbox. You opted for a tracked letter delivery, an economical shipping method that allows for distribution without a signature and without hand delivery. In accordance with our General Terms and Conditions of Sale (paragraph 5 - Delivery), accepted at the time of your order, we remind you that: "The carrier is solely responsible for the delivery. Domobip cannot be held responsible for problems attributable to the latter." Your package was shipped on time and the tracking indicates a delivery was made, so unfortunately we are unable to open a claim with the carrier. We fully understand your situation, but in the absence of proof of non-delivery and considering the delivery information provided by La Poste, which we have forwarded to you, we cannot favorably respond to your request. We remain at your disposal for any other questions. Best regards, Domobip Customer Service

Hello, Thank you for your feedback. We are sorry to hear that you encountered an issue with your order. According to the tracking information, your package was indeed delivered to your mailbox on Wednesday, May 7, at the address indicated when you placed your order on Saturday, May 3. We invite you to check your mailbox or contact your post office if in doubt. We want to emphasize that we do our best to ensure quality service, and we regret that you gave the lowest rating without contacting us beforehand. This seems somewhat unfair, especially since we remain fully available to assist you and find a solution. Please feel free to reach out to us: our team is here to support you. Best regards, The Domobip customer service

Hello, we are sorry to learn that you were unable to program your Beninca remote control. However, we are disappointed to receive a negative rating since you never contacted us for help with programming. We followed up by sending you an email with our programming guides, also available on our product page, and simpler compared to the official Beninca manual. Regarding the latter, when you scan the QR code, you have the option to change the language to French at the top right of the page you land on. We are still waiting for your response, please feel free to reply to our email. Best regards, Domobip Customer Service

Hello, you contacted us before the purchase to confirm if the v2 MATCH remote was compatible with a very old remote for which you sent us a photo. We responded positively, provided it still works to transmit the code to the new one. Upon receipt, you requested help with programming and we provided the necessary guides. You exercised your right of withdrawal without further details. Your order has been refunded and we confirm that upon receipt of the returned transmitter, tests were conducted in our premises. There was no anomaly with the remote. Best regards, Domobip Customer Service

Hello, you contacted us following your review because indeed the remote control received was malfunctioning. After various tests, the problem was with the battery and you confirmed on October 9 that the remote control was finally working normally. We apologize for this small inconvenience independent of our will and are happy to learn that there have been no problems since. In case the problem was due to manufacturing, we have directly reported it to Nice France. Best regards, Domobip Customer Service