9.3/10
★★★★★
based on 151 reviews published

Latest negative customer reviews

1 /5
★☆☆☆☆

Hello, We ordered on April 13, 2025, with an UPS Express option for 18 euros for delivery within 24 hours (guaranteed time). The delivery took place on Monday, April 28, which is 14 days late, well after the expected birthday date. No commercial gesture noted!!! We are therefore very disappointed with our Drawin Kids experience.

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Myriam M.
purchased on 13/04/2025
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Answer from Drawin’kids
Hello Mrs. Martin, we are sorry to read about your dissatisfaction. However, it was clearly indicated that the item was on Pre-order: noted on the product sheet, as well as by email twice. You should not have hesitated to contact us by email upon noticing that you had not received your order within 24 hours. We would have obviously refunded the shipping costs before shipping knowing that you were expecting it for a birthday. Nevertheless, we did send it via UPS Express Saver and your order was shipped as a priority as soon as we received our tables.
Best regards,
Charlotte from Drawin'kids
1 /5
★☆☆☆☆

The 16kg table and stools that I had to pick up even though delivery was scheduled... the delivery man never tried to stop by, he dropped everything off 35mn walk from our house instead!

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Justine L.
purchased on 29/11/2024
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Answer from Drawin’kids
Hello Justine, We are very sorry for the inconvenience you experienced during the delivery of your order. We have forwarded your message to UPS. Unfortunately, in this period of high parcel volumes, all carriers are overloaded and some no longer take the trouble to deliver directly to customers. We have lodged a complaint with the carrier.
We hope that, despite everything, the Drawin'table keeps your children happy,
Charlotte
Drawin'kids Customer Service
1 /5
★☆☆☆☆

I paid additional costs for faster delivery and the shipping was delayed. I expect credit for that inconvenience !

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Camille W.
purchased on 28/10/2024
Answer from Drawin’kids
Dear Madam,

Your order was placed on 28/10 and was dispatched the same day by our team using the delivery method you chose: UPS Express SAVER 24h.
However, for reasons beyond our control (firefighters' strike at Nantes airport from 28 to 29/10 - no flight was possible) your parcel arrived on 30 instead of 29/10.
We will refund the cost of express delivery. We are deeply sorry for this inconvenience .
1 /5
★☆☆☆☆

Payment of an additional €17 for a 24-hour delivery that arrives at the same time as the standard delivery... reliability to be reviewed.

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Manon K.
purchased on 04/07/2024
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Answer from Drawin’kids
Hello,

We are very sorry that the delivery did not meet your expectations. We will contact UPS to find out what happened.
In the meantime, we will proceed with the refund of the express delivery.
Have a nice day,
The Drawin'kids team
1 /5
★☆☆☆☆

I have not received my parcel

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Roger M.
purchased on 08/12/2023
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Answer from Drawin’kids
Good morning, sir,

As mentioned by email, your parcel arrived at the relay point on 18/12, you have 6 days left to collect it.
We remain at your disposal,

Have a nice holiday season,

The Drawin'team
1 /5
★☆☆☆☆

I haven't received the refill and the backpack. I'm still waiting for someone to call me back.

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Sandrine C.
purchased on 22/11/2023
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Answer from Drawin’kids
Hello, ma'am,

I spoke to your husband on the phone about this, but the Drawin'table x OMY offer was clearly detailed in our Newsletter: 1 OMY coloring backpack was offered on condition that you purchased 1 Drawin'table + 1 OMY sheet refill.
There was never any question of offering a refill of OMY sheets and a backpack with the purchase of 1 Drawin'table.
We're sorry if you misunderstood.
We hope the Drawin'table will delight your children :),

Have a nice day,
Charlotte