The online store EASI-Spare is recognized for its efficient order processing, with many noting that their orders were prepared and dispatched swiftly, often arriving within days. The site is easy to navigate and well-designed, allowing customers to find products effortlessly while ensuring that advertised items are in stock. Customers frequently mention the high quality of the products, often highlighting that they meet or exceed expectations in terms of performance and value for money.
I did not receive the package that was intended for me but that of another person. This is unacceptable.
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Response from EASI-Spare
Hello Sir, Sorry for this confusion, could you please give me the tracking number so that I can take the necessary steps? Best regards, The Technic-Achat Team.
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Francois B.
Rating: 1 out of 5
following a purchase from 23/09/2024
33: Order sent by the seller but never received! Unreliable carrier.
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Response from EASI-Spare
34: Hello Sir, I acknowledge receipt of your message. After checking the tracking, I see that you were delivered on 27.09. Hoping that you received your package well. Best regards, The Technic Achat Team.
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HENRI C.
Rating: 3 out of 5
following a purchase from 10/09/2024
43: Confusion about the product, I confused the caps with the brackets. My order needs to be completed.
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Response from EASI-Spare
44: Hello Sir, We have taken note of your comment. Are the information clear for you on the site? Best regards, The Technic Achat Team.
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MICHEL G.
Rating: 3 out of 5
following a purchase from 19/08/2024
Too bad some product technical files remain in English
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Response from EASI-Spare
Hello Sir, We publish the technical documentation from suppliers which may be in English depending on the suppliers. If needed, our sales service is available to assist you in choosing the product either by email or by phone, and if a problem arises during commissioning, our after-sales service is available to configure it with you at 0890 710 730 (25cts/min). Best regards, Capucine for the Technic Achat team
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Claude S.
Rating: 1 out of 5
following a purchase from 08/08/2024
Problem with the damaged motor cover, no response from customer service
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Response from EASI-Spare
Hello Sir, I just saw your message in the email box. We will get back to you today by email and we apologize for the processing delay during the weekend of August 15 when our staff is reduced. Best regards, Capucine for the Technic Achat team.
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Didier V.
Rating: 1 out of 5
following a purchase from 09/07/2024
The gutter arrived broken after 3 days of problems with colissimo (wrong destination, complaint, appointment for home delivery made for 13.07 before 12 PM, after a wait Saturday morning blocking me in my installation, message from colissimo, asking me to go pick up the package from 3:30 PM at a relay point, in short, a lost day and material arrived broken, I keep the photo of the product upon unpacking.
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Response from EASI-Spare
Hello Sir, I have just taken note of your comment and I am sorry. Did you make a complaint to our after-sales service so they could take the necessary steps? Is the gutter broken in some places or is it really unusable? Indeed, I will make a complaint to the post office for the lack of seriousness of the delivery, the delays, and the delivery conditions. Best regards, The Technic-Achat Team.
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LUC L.
Rating: 1 out of 5
following a purchase from 08/07/2024
Paying for delivery 18 hours at your place more expensive than the product and it arrives three days later, that is 72 hours
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Response from EASI-Spare
Hello Sir, I am sorry for the delivery delay. I see that the delivery address is not the same as the billing address. Was your name clearly marked on the mailbox at the delivery address so that chronopost could deliver to you? If your name is not clearly indicated, this may explain the delivery delay and the fact that the carrier has to look for the information. Best regards, The Technic-Achat Team
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DIDIER L.
Rating: 1 out of 5
following a purchase from 17/06/2024
I ordered circuit breakers and received a transformer. No news from after-sales service.
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Response from EASI-Spare
Hello Sir, Sorry for this mix-up of packages. I only saw your email on after-sales service this morning. If possible, I would like to send you a colissimo voucher to rectify this error. Thank you for your understanding. Best regards, The Technic-Achat Team.
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Franck D.
Rating: 1 out of 5
following a purchase from 17/05/2024
I think this is not the right motor (different from the description, not 0.37kw but 0.12, 1350 rpm instead of 1500), it's dead
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Response from EASI-Spare
Hello Sir, I acknowledge receipt of your message. I am sorry for the problem encountered. Could you send a photo of the motor plate to [email protected] to understand what happened? Maybe it's a labeling issue. Thank you, Best regards, The Technic-Achat Team.
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Ludovic B.
Rating: 1 out of 5
following a purchase from 30/03/2024
Product received does not match the order and email to report it without response for a week.
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Response from EASI-Spare
Hello, Sorry for the delay in processing returns. We have received your email from 05.04, I will check with my colleagues to get back to you. Best regards, The Technic-Achat Team.
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Alain H.
Rating: 3 out of 5
following a purchase from 08/03/2024
The documentation should be more precise
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Response from EASI-Spare
Hello, What documentation do you need? Best regards, The Technic-Achat Team.
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DAVID M.
Rating: 3 out of 5
following a purchase from 12/02/2024
Colissimo problem: Delivery received by a third person at the pickup point. It was this person who had the mindset to call me and handed me the package!
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Response from EASI-Spare
Hello, Sorry for this problem encountered. We have reported the information to colissimo. Hoping your order arrived as expected. Best regards, The Technic-Achat Team.
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FRANCOIS D.
Rating: 3 out of 5
following a purchase from 20/11/2023
We were well advised and delivered quickly but it's a shame that the box is a bit big for what we have to put inside. It's also a pity that there isn't a bar provided to properly place the circuit breaker and dimmer. Cable glands provided with the waterproof box would have been nice. These are small things that should have been included in the quote perhaps.
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Response from EASI-Spare
Hello Sir, if you want us to take back/exchange equipment, no problem. It is true that it is not always easy to properly size the products according to needs. I will pass on the information regarding the missing small accessories and how it would be more judicious to sell the products. Would you like me to put you in touch with a salesperson? Best regards, The Technic-Achat Team.
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Quentin R.
Rating: 3 out of 5
following a purchase from 01/11/2023
Complete site, regarding delivery, additional protection would have been welcome on the 90x90 aluminum bar. Many impacts on it.
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Response from EASI-Spare
Hello, I acknowledge receipt of your comment. We will look into improving our packaging system in this case. Hoping that the product suits you. Best regards, The Technic Achat Team.
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Marc G.
Rating: 3 out of 5
following a purchase from 25/10/2023
I found the electric motor that matched that of my grinder but it took me a good hour to make sure it was the right one. Indeed, the technical descriptions, notably the summary tables of motors according to their power are classified by references that do not exactly correspond to those of the site’s motor references.
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Response from EASI-Spare
Hello Sir, I have taken note of your comment and have passed the information on to my colleagues. They may get back to you to ask for more details. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/07/2023
The product does not match the ordered product nor the photo on the website
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/03/2023
For the order RAS: I did not order the right parts, I sent an email to see if they would take them back: no response.
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Response from EASI-Spare
Hello, I confirm that we can take back the parts, do not hesitate to contact our sales team again. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/02/2023
Order received quickly but the product received does not completely match my order. I had ordered RSR22-25A 380V but I received 220V. The label added by technic-achat clearly states 380V but on the original packaging and on the relay itself, it is marked 220V.
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Response from EASI-Spare
Hello, I acknowledge receipt of your email. I checked my stock, and I see that we do have products in 380V. Could you please send us a photo to [email protected] for verification? And if necessary, we can send you the correct product. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/01/2023
Good site but it's a shame when I order items, the site announces that they are in stock when in reality they are not.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/11/2022
Incomplete delivery
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Response from EASI-Spare
Hello Sir, Sorry for the delay. Your order is still open, and receipt is expected during week 02.2023. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/11/2022
This is the first time I bought an aluminum profile and choosing the products was complicated among several ranges. It's a shame there isn't an option to be guided when selecting a specific profile regarding the products in that range. However, customer service reacted immediately to my mistakes and offered to correct the order, which is really great. A few mistakes were made that I could rectify like a pro. I still managed to complete my installation, which is the main thing.
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Response from EASI-Spare
Hello Sir, Thank you for your feedback. It allows us to improve and offer something more intuitive for customers. The goal is for you to find what suits you. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/10/2022
Moderately satisfied with my previous order, as some pieces were missing from the ordered quantity
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Response from EASI-Spare
Hello, I acknowledge receipt of your comment. I am sorry that there were missing items; normally we receive these articles in packs of 100 pcs. I invite you to contact our customer service so they can regulate and honor your order. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 31/08/2022
17: Order from August 31 not delivered without an apology or any communication. Happy? But where are we? I pay and the merchant does not react. Before unpaid bills were a pain. Now undelivered items are a calamity in online commerce.
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Response from EASI-Spare
18: Hello Sir, Sorry for this problem. My colleagues sent you a registered letter because we had an issue with the assembly during the preparation of your order. We are expecting to receive the material next week. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/08/2022
Good purchase and good company, but very very bad transport
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Response from EASI-Spare
Hello, We have taken your comment into account. Sorry for this delivery problem, we will report it to Colissimo. Hoping that the product suits you. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/07/2022
Order canceled on July 29, 2022, and we are still not refunded!!
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Response from EASI-Spare
Hello Sir, We acknowledge receipt of your comment. With the summer holidays, we are trying our best to manage orders and refunds. Your refund will be processed within a few days. Thank you for your understanding. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/06/2022
I did not receive these products.
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Response from EASI-Spare
Hello, I acknowledge receipt of your comment. Did you not receive your order? Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/04/2022
As I mentioned to the company, ordering a 12.5µF capacitor and receiving at the end of the order seeing 'permanent capacitor 450V 12.5μF 8052654' and below: 'Capacitance capacitor: 12μF' is quite confusing. I had to ask for confirmation by email before agreeing to place the order. This point should be corrected so that customers have, as it is said everywhere now: 'a better experience' on the site. Aside from this downside, the site is quite well designed.
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Response from EASI-Spare
Hello Sir, I acknowledge reading your comment and thank you for it. Your comment is constructive, it will allow us to improve our website. Hoping that the product meets your satisfaction. Best regards, The Technic-Achat team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/04/2022
I received a package with less than half of the ordered content indicated on the delivery slip... I sent an email directly, already 24 hours and no response... I heard they were responsive and a colleague orders from them regularly, either I'm unlucky, or he is.
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Response from EASI-Spare
Hello Sir, Sorry for my late response and the delivery issue. I sent you an email this morning. When you need a quick response, do not hesitate to contact us by phone as sometimes email processing can take a bit longer. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/03/2022
Product in stock online even after the order but not in stock at your premises, I have to wait I have already paid but I am in trouble and my boss wants it to work, supplier problems are mine. SO NOW I AM WAITING FOR THE PARTS
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Response from EASI-Spare
Hello Sir, I am sorry, the product is not in stock at our premises and the delays are sometimes a bit longer hence the sending of an Order Acknowledgment in this case. I will send you an email later to communicate our best delay. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/03/2022
Delivery times too long.
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Response from EASI-Spare
Hello Sir, I acknowledge good reading of your comment and thank you. I am sorry for the delay. We had sent you an Order Acknowledgment because I was temporarily out of stock on the product. We try to minimize delays as much as possible. Hoping the product suits you. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/03/2022
Shipping costs too high for small orders
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Response from EASI-Spare
Hello Sir, I acknowledge good reading of your remark. We will look into making prices more competitive for small shipments. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/02/2022
Transformer mounted powered loses power on the garage door motorization
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Response from EASI-Spare
Hello Sir, I acknowledge good reading of your comment. I invite you to contact our after-sales service by email or by phone so that they can assist you with your application. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/12/2021
Products received quickly but error on the door handle
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Response from EASI-Spare
Hello, I have just read your comment. Have you contacted customer service for an exchange? You can reach them at 05 57 99 01 72 or by email [email protected]. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/02/2022
Everything is fine except for the excessive shipping costs.
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Response from EASI-Spare
Hello Sir, We acknowledge receipt of your comment. Shipping costs are difficult to reduce on our side. We are transparent about the costs and try to offer products at a fair price. Hoping that the product meets your satisfaction. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/01/2022
order placed on 29/01/2022 (with stock on the internet) received on 17/02/2022 phew look for the error!!!!
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Response from EASI-Spare
Hello Sir, I apologize for the delay. We had a stock error on the power supply, and I only sent you the acknowledgment of receipt on 08.02 stating that I was supposed to receive it on 14.02. Sorry for the error and the delivery time. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/01/2022
Fast shipping
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/01/2022
poor finish
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Response from EASI-Spare
Hello Sir, Do you have a photo of the profile you received? Can you please specify 'poor finish'? Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/01/2022
Hello, parts and Technic-Achat welcome, nothing to complain about. But regarding the shipping, it was supposed to be 48 hours (business days). I ordered on Friday, January 14, and received my order on January 21 with shipping costs of €9. Best regards.
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Response from EASI-Spare
Hello Sir, A receipt of your order was sent to you on 14.01 because the equipment was not in stock, and it would leave our premises on Wednesday 19.01. Sorry for this delay. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/01/2022
1 item does not match the order
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Response from EASI-Spare
Hello Sir, Sorry for this error, the compliant product was shipped last week with a return slip for us to get back the non-compliant one. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/01/2022
Delivery times too long
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Response from EASI-Spare
Hello Sir, I acknowledge good reading of your feedback. There are products, like yours, that require internal cutting. I am sorry for the delivery time. We do our best to release orders as quickly as possible. Best regards, The Technic-Achat Team.
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