The online store EASI-Spare is recognized for its efficient order processing, with many noting that their orders were prepared and dispatched swiftly, often arriving within days. The site is easy to navigate and well-designed, allowing customers to find products effortlessly while ensuring that advertised items are in stock. Customers frequently mention the high quality of the products, often highlighting that they meet or exceed expectations in terms of performance and value for money.
lack of description and ambiguous photos on the products (junction box)
Translated reviews
Response from EASI-Spare
Hello Sir, As indicated in other comments, some boxes have these cable entries and others do not. We will standardize this range to avoid any further issues. Hoping that these products still suit you. Best regards, The Technic-Achat Team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/11/2021
The delivery by Chronopost with a 24-hour delay leads us to give an average rating to the overall service. However, let's note the good responsiveness following this delivery issue.
Translated reviews
Response from EASI-Spare
Hello Sir, We acknowledge receipt of your comment. Hoping that your order has brought you satisfaction. Best regards, The Technic-Achat Team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/11/2021
Not easy to find the desired model. The ability to enter equivalent models with a search engine would be a plus.
Translated reviews
Response from EASI-Spare
Hello Sir, We have taken note of your comment. You are right, the ergonomics on this page of the site need to be reviewed. We are currently redesigning this page. Best regards, The Technic-Achat Team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/09/2021
28: Complicated order due to customer verification issues.
Translated reviews
Response from EASI-Spare
29: Hello Sir, I acknowledge good reading of your comment which I do not fully understand. Did you have any issues with your order? If so, what are they? Best regards, The Technic-Achat Team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/09/2021
30: Delivery not compliant with the order
Translated reviews
Response from EASI-Spare
31: Hello Sir, I have taken note of your comment, we are taking the necessary steps to contact you and send you the correct products. Best regards, The Technic-Achat Team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/08/2021
Good communication and order received on time. However, following the purchase of a HIWIN mgn12 rail and block set, I find it regrettable that the assembled set can be placed directly in the box without any protection. It arrived contaminated by packaging particles as well as the cut of the rail. Subsequently, I would prefer that the block not be assembled and the rail protected in packaging to avoid these inconveniences.
Translated reviews
Response from EASI-Spare
Hello Sir, I acknowledge receipt of your comment. I am sorry for the reception of your goods. I take note of this to improve this packaging point with the logistics service. Hoping that your order meets your expectations. Best regards, The Technic-Achat Team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/08/2021
When I entered the reference of what I wanted, there was the photo, I clicked on order but it was not the right one at all. So I ordered another one, and the first one is left on my hands because there is no exchange or return.
Translated reviews
Response from EASI-Spare
Hello Sir, I have taken note of your comment. For these products, we do not have the possibility to test them if there is a problem, which is why they are neither returned nor exchanged. Sorry for this error. Best regards, The Technic-Achat Team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/06/2021
Hello, Order placed urgently as a private individual because I did not have time to go through accounting to get the SIRET... When I place the order, the initially proposed fast deadlines (1 PM - 6 PM) are no longer available without explanation (due to distance, because I am ordering as a private individual?). 48-hour deadline announced absolutely not respected. Order placed on Friday 4/06 at 5:49 PM. Received on Thursday 10/06 at 10 AM (and I had to go pick it up at Chrono post under the threat of taking 24 more hours because the company's name was not on the package). Products conform to expectations, but the service does not keep its commitments, so no, I do not recommend.
Translated reviews
Response from EASI-Spare
Hello Sir, I acknowledge receipt of your comment. I see that you ordered via colissimo and not chronopost (maybe you are mistaken about the website for this shipment). Regarding the profile bars, your order was indeed received at the workshop on Monday 07.06 for departure on 08.06 and then delivery within 48 hours with colissimo. We try to do our best because it is not in our interest not to deliver our customers quickly. Hoping that the material meets your satisfaction. Best regards, The Technic-Achat Team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/06/2021
Very poorly presented website: when ordering the switch, you have to go into the drop-down menu (not very understandable) to understand that the handle must be ordered separately. So when receiving the switch without a handle, you have to make a second order. Useless...
Translated reviews
Response from EASI-Spare
Hello Sir, I acknowledge receipt of your comment, and I am sorry that you had to order twice on our site. It is indicated on the switch internet page that the handle is not provided, as needs vary according to customers. https://www.technic-achat.com/commutateur-rotatif-a-came-c2x33599857 Best regards, The Technic-Achat Team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/05/2021
The delivery did not match the order. Motor 2800rpm instead of 1500 with mounting bracket and legs while I had ordered with legs. The product was returned and I am now waiting for the new delivery of a conforming product.
Translated reviews
Response from EASI-Spare
Hello, We acknowledge receipt of your comment. We are sorry for the error in the shipment. The motor is indeed in stock, and as soon as we receive it, we will send it to you. Best regards, The Technic-Achat Team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/05/2021
I ordered for delivery within 48 hours naturally with a supplement but received an email saying the material is unavailable... absurd to indicate on the site that the product is available. A way to deceive the customer....
Translated reviews
Response from EASI-Spare
Hello Sir, I acknowledge receipt of your comment. I assure you that it is not at all in our interest not to deliver our customers. We do daily updates, and when after an order we realize that there is a stock error, we inform our customers by AR of the order so that they are aware of the situation and can make arrangements elsewhere if this does not suit them. In your case, would you like a refund of your order? a cancellation of the express shipping fees? I am sorry that you feel wronged, this is not intentional. Best regards, The Technic-Achat Team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/04/2021
Good. But an installation manual would not have been superfluous.
Translated reviews
Response from EASI-Spare
Hello, The wiring diagram is available on our website: https://document.technique-achat.com/IMO/Commutateur/PE20A_XX/docPE20commutateur.pdf We do not have any additional manual to provide. If you need assistance during wiring, you can contact customer service at 0890 710 730 (25ct/min) or by email: [email protected] Best regards. The Technic Achat team
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/03/2021
confusing and very difficult to interpret
Translated reviews
Response from EASI-Spare
Hello Sir, We have taken note of your comment. We will look with the marketing department to improve this page. Best regards, The Technic-Achat Team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/02/2021
Good evening, very fast, dissatisfied because another part must be defective, best regards
Translated reviews
Response from EASI-Spare
Hello, We acknowledge receipt of your comment. Is the product defective? Have you contacted our after-sales service? Best regards, The Technic-Achat Team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/12/2020
Very disappointed
Translated reviews
Response from EASI-Spare
Hello Sir, As mentioned in the previous post, could you please specify what bothers you in using the product? Best regards, The Technic-Achat Team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/11/2020
Thank you Mr. Boulay! Responsive!!!!!!!!!!!
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/11/2020
conforms to my wishes
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/11/2020
Hello, the delivery has been postponed twice, otherwise the product is compliant, thank you
Translated reviews
Response from EASI-Spare
Hello Sir, We acknowledge receipt of your comment and thank you for it. Indeed, transport networks are facing the second health wave, for which they are better prepared, but problems still persist. Thank you for your patience, Best regards, The Technic-Achat team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/10/2020
Disappointed with my last purchase
Translated reviews
Response from EASI-Spare
Hello Sir, We acknowledge reading your comment. Could you please indicate what about your purchase does not suit you? Best regards, The Technic-Achat Team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/09/2020
Fast delivery (48h colissimo) which took more than a week to arrive. Very satisfied with the site otherwise, and very efficient customer service.
Hello, We have taken note of your comment. Have you been able to make a claim with the carrier? Indeed, this allows the sender to cover the costs if the package is damaged. Have you been able to contact customer service? Best regards, The Technic-Achat Team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/08/2020
Package arrived damaged, profile cover missing
Translated reviews
Response from EASI-Spare
Hello Sir, We are sorry to hear that the package arrived damaged. You can make a request to our customer service by email at [email protected] so that we can send you the missing parts. As you indicate that the package was damaged during transport, in this case, it is important to make a reservation upon receipt of the package so that we can make a claim to the carrier. We are at your disposal for any further requests. Best regards. The Technic-Achat team
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/07/2020
Order not received
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/06/2020
The service is average because I had reference errors. Out of 4 40-degree brackets ordered, 2 were 45. I realized this at the client's place during installation. It fits but it's not very aesthetic, and of course the caps didn't fit on top. I also had errors with the screws: one model of screw and another model of nut, no worries I had what I needed in store. Apart from that, the aluminum profile was well packaged and clean.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/05/2020
20 : Profiles poorly cut, one 995mm instead of 1000...
Translated reviews
Response from EASI-Spare
21 : Hello Sir, I have just read your comment. Regarding the cutting of the bars, it is indicated on our website that the measurement may fluctuate by + or - 5 mm. It is also indicated that if you specifically wanted 1000mm, you can contact us to ensure the length of 1000mm is respected. Best regards, The Technic-Achat Team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/05/2020
22 : WEBSITE NOT DETAILED ENOUGH
Translated reviews
Response from EASI-Spare
23 : Hello Sir, We have taken your comment into account. What do you mean by "not detailed enough"? What information are you missing? We try to provide as much technical documentation, product availability, price,... Best regards, The Technic-Achat Team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/05/2020
30 : I still have not received my order
Translated reviews
Response from EASI-Spare
31 : Hello Sir, I just read your comment and I see that your package was delivered to you on 01.06. Hoping that your order meets your expectations. Best regards, The Technic-Achat Team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/04/2020
The order arrived complete and well packaged. However, I noticed some marks (scratches) on 1 or 2 profiles. Needing the profiles quickly, I did not make any complaints.
Translated reviews
Response from EASI-Spare
Hello Sir, We have taken note of your comment. We will check in our workshops to ensure the quality of the bars before shipping. Best regards, The Technic-Achat Team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/03/2020
I still haven't received my order! I had to buy at the DIY store that reopened near me, in packs of 10 screws.
Translated reviews
Response from EASI-Spare
Hello Sir, As indicated in the previous comment, in this exceptional context, we are trying to be as responsive as possible with the elements we have. Thank you for your understanding, Best regards, The Technic-Achat Team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/02/2020
Hello Sir, We acknowledge receipt of your comment. I am sorry for the poor reception of the gutter cover. Would you like us to send you a new cover? Best regards, The Technic-Achat Team.
Translated reviews
Response from EASI-Spare
site navigation impeccable fast nothing to complain about fast delivery
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/02/2020
2 : Delay of the package and damaged packaging with loss of one of the sleeves and incomplete fuse boxes remaining 4 out of 10, it happens, it's not the end of the world...
Translated reviews
Response from EASI-Spare
3 : Hello Sir, We acknowledge receipt of your comment and we are sorry for the receipt of the package. Would you like us to resend the fuses? Best regards, The Technic-Achat Team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/02/2020
29 : Navigation on your site not clear enough, satisfied with the first order of the shielded cable, during the second order I thought I had ordered shielded cable in four colors and I was sent the same cable as in the first order.
Translated reviews
Response from EASI-Spare
30 : Hello Sir, We have received your comment and thank you for it. Which part of our site is not clear enough for you? Furthermore, after checking your 3 orders on our site, I confirm that you ordered shielded cable in 4x0.75mm² twice. Best regards, The Technic-Achat Team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/12/2019
I was not informed of the arrival of the package at the merchant.
Translated reviews
Response from EASI-Spare
Hello Sir, We acknowledge receipt of your comment. I will inform the colissimo service. Perhaps during these festive periods, and with the high volumes related to e-commerce, there have been communication issues. Sorry for this lack of information. Hoping that the product meets your satisfaction. Best regards, The Technic-Achat Team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/12/2019
Not too bad, issues with the pads.
Translated reviews
Response from EASI-Spare
Hello Sir, We acknowledge receipt of your comment and thank you for it. What issue are you experiencing with the pads? Best regards, The Technic-Achat Team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/10/2019
Generally, the box is quite fragile/thin and arrives dented.
Translated reviews
Response from EASI-Spare
Hello Sir, We acknowledge receipt of your comment and thank you for it. We will review the packaging of products and orders that are heavier. Hoping that your order meets your satisfaction, Best regards, The Technic-Achat Team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/11/2019
Good phone availability and feedback by email. Zero out of twenty for the paper manual. All in Mandarin!
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/10/2019
Disappointed with my 2016 order. What about my new order???
Translated reviews
Response from EASI-Spare
Hello Sir, We acknowledge receipt of your order and thank you for it. I see that the model ordered in 2016 is not the same as the one ordered last month. What happened with the old model? Did you consult our technicians for this new model? Best regards, The Technic-Achat Team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/09/2019
23 : Order received complete but package in a deplorable state (carton completely torn and wrapped in postal tape to reinforce it). For heavy packages, a reinforced box would be preferable.
Translated reviews
Response from EASI-Spare
24 : Hello Sir, We have taken note of your comment and thank you for it. We will strengthen the packaging control on slightly heavy and dense packages to avoid these packages in poor condition. Please excuse us. Hoping that your order meets your expectations. Best regards, The Technic-Achat Team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/09/2019
I ordered and paid for 45 rail terminals, I only received 43. It's not about the price, but I was short 1 because I actually needed 44.
Translated reviews
Response from EASI-Spare
Hello Sir, We acknowledge receipt of your comment. Sorry for this error. Please feel free to contact our customer service so they can correct the shipment of the missing terminals. Best regards, The Technic-Achat Team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/08/2019
Well-made site But it's a shame when you ask for information regarding certain products, French user manual Silence
Translated reviews
Response from EASI-Spare
Hello Sir, We acknowledge receipt of your comment and thank you for it. Regarding the documentation, I presume it is about the remote control. Did someone give you the information or did you not receive any feedback on the documentation in French at all? Best regards, The Technic-Achat Team.
We use cookies for audience measurement and improving user experience.
English 