The online store EASI-Spare is recognized for its efficient order processing, with many noting that their orders were prepared and dispatched swiftly, often arriving within days. The site is easy to navigate and well-designed, allowing customers to find products effortlessly while ensuring that advertised items are in stock. Customers frequently mention the high quality of the products, often highlighting that they meet or exceed expectations in terms of performance and value for money.
component not suitable (size) on the phone, she was sure of herself
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Response from EASI-Spare
Hello, I am sorry that the capacitor is not the right size. The dimensions of the capacitors are indicated on our website on the capacitors page. Best regards, The Technic Achat team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/08/2019
high price and especially excessive shipping costs, personally I would not recommend this site!
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Response from EASI-Spare
Hello Sir, We take your comment into account. Our prices on shipping costs reflect the costs charged to us by the carriers. Moreover, we always choose a delivery against signature (more expensive but more secure). Please note that deliveries to relay points are less expensive than home delivery for colissimo. Best regards, The Technic Achat team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/07/2019
packaging of aluminum profiles: good / packaging of groove covers in 2 m to be reviewed. The cardboard being folded, the groove covers are also bent and thus a stretching of the plastic that cannot be straightened
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Response from EASI-Spare
Hello Sir, We have taken note of your comment. If you need our services to send you new products due to the poor packaging of these groove covers, do not hesitate to contact them. Hoping that the rest of the material meets your satisfaction. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/07/2019
I did not receive the right parts. The shipping costs are way too high. I would not recommend your site to anyone.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/06/2019
a total fiasco! My first variator purchased 7 years ago for woodworking machines works perfectly and the installation went smoothly. But today, my second variator to be mounted on a hydraulic lift has been a huge hassle after receiving very poor assembly instructions, especially do not rely on the technical salespeople, only ask for advice from the technical service by providing an electrical diagram if possible, they alone master the subject. You need to be patient, a word to the wise, goodbye!
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Response from EASI-Spare
Hello Sir, We have taken note of your comment above. After analyzing your case, we have reported these issues: your first email sent to the technical salesperson indicates that you have a lift with photos of it. The vast majority of lifts are mechanical column lifts. Your lift is a hydraulic lift. The advice you received corresponds to the most classic lifts because the photos did not indicate the presence of hydraulics. We advise all our customers to send us and communicate as much information as possible about their lift (electrical plan, photos, type of lift,...). Our after-sales service is available from 8:30 AM to 12:30 PM and from 1:30 PM to 5:00 PM to help you over the phone and respond more quickly to your needs (0890 710 730 = 0.25cts/min). Emails are processed daily. Thank you for your understanding. Best regards. The Technic-Achat Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/06/2019
For the products everything is perfect except the delivery which was too long more than 10 days!! You should not be in a hurry. Best regards
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/04/2019
OK nothing to report, but for a purchase of around €10, it is ridiculous to have to be present to sign for receipt. Why is delivery not possible in the mailbox, without signatures??
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Response from EASI-Spare
Hello Sir, We have taken note of your email and thank you for it. Regarding the counter-signature, we have chosen to take this option which applies to all our orders whose transport labels are automatically imported. I understand that for a small order, this may not be suitable. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/04/2019
Error in the product, wrong dimension. Product returned, same error. Thermo sleeve ordered 50mm delivered 80mm both times???
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Response from EASI-Spare
Hello Sir, We have taken note of your comment and thank you for it. We will remedy the situation so that you receive the correct product. Sorry for these shipping errors. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/02/2019
Product as described but shipping costs are prohibitive!!!! A relay for €6 for an invoice of almost €13!!! Otherwise, fast delivery to the relay point, the cheapest shipping option. 2 stars deducted for the amount of shipping costs...
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Response from EASI-Spare
Hello Sir, We have taken your comment into account. Indeed, the price for very low weights remains high, we are working on it to address this too high price. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/01/2019
Very good product; careful delivery.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/01/2019
Perfect
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/12/2018
The package was supposed to arrive at a relay point in Langres (correct address on the label) but it was dropped off in Longeau 12 km away
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Response from EASI-Spare
Hello Sir, We have taken note of your comment. I will pass the information on to Colissimo. Sorry for the inconvenience. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/12/2018
Well documented technically, delivery time of 1 month, way too long.
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Response from EASI-Spare
Hello Sir, We acknowledge receipt of your comment and thank you for it. Indeed, motors with 1 capacitor are less common than those with 2 capacitors, which explains the delay. Hoping that the motor meets your satisfaction. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/12/2018
Good. Fast. Well-made site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/12/2018
The site is well stocked with interesting products. However, the ordering method is archaic with products on the left and codes to report on the right to get the right reference. With the advances in e-commerce and UX design, I can only advise Technic Achat to change webmaster... Two orders and an error each time: there must be a problem in the stock shelving. I first ordered a fixed 32A socket and received a mobile one. I ordered a mobile one (32 A mono) a second time and received a fixed one... so I'm doing quite well ;-)
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/12/2018
The site is easy to use, intuitive, wide choice
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/12/2018
Hello Sir, We acknowledge receipt of your comment and thank you for it. Sorry for this error. Please feel free to contact customer service for the product exchange. Best regards, The Technic-Achat Team.
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Response from EASI-Spare
Very satisfied
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/11/2018
Searching on the site and selecting items is easy. Wide choice. Regular information on order tracking without having to request it. Delivery times more than respected. Delivery identical to the order. Thank you to the whole team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/11/2018
Hello, We acknowledge receipt of your comment and thank you for it. Can you please specify what computer bug you encountered? Regarding express shipping, what point is negative for you? According to the tracking, your order was indeed sent on Friday 23.11 and received on Monday 26.11 (sent in 24h, business day indicated on the site when choosing transport)? Best regards, The Technic-Achat Team.
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Response from EASI-Spare
Hello,
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/10/2018
4 : Site not very practical for searching and ordering
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Response from EASI-Spare
5 : Hello Sir, We have taken note of your comment and thank you for it. Could you please be more specific about the site's ergonomics so that I can provide feedback to my IT department? Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/09/2018
25 : Return policy with abusive depreciation
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Response from EASI-Spare
26 : Hello Sir, To date, no depreciation has been applied as there was an error on our part. Your dimmer is still under control at the workshop. Depreciations are applied if the dimmer is not returned in new condition by the customer. Best regards. The Technic-Achat Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/10/2018
35 : Remains expensive including shipping costs
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Response from EASI-Spare
36 : Hello Sir, We have taken note of your comment. We are working on shipping costs to keep them as low as possible and will continue to work on these costs. In some cases, this is difficult. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/09/2018
poor communication about stock status.....!
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Response from EASI-Spare
Hello Sir, We have just read your comment and thank you for it. When you made your purchase, the available quantities were indicated next to the reference. That day, the stock must have been at 0, as we have been out of stock for a few weeks. After looking at the history of your purchase, an order confirmation was sent to you the same day to inform you that the product was out of stock. A replacement solution was proposed to you. We reacted as quickly as possible. Could you please clarify your comment? Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/09/2018
Order tracking issues: No tracking number No receipt notice from the relay point Fortunately, I know the collissimo delivery person who picked up my package
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Response from EASI-Spare
Hello Sir, I have just read your comment and have looked at your tracking. We had a computer bug that incorrectly reported the tracking on customer accounts. Sorry about that. However, we would have been able to inform you if you had contacted us as you must have received an email about the departure of the merchandise. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/07/2018
A problem with the address title mixing name and company made us lose precious time
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Response from EASI-Spare
Hello Sir, We have read your comment and thank you for it. We will check internally and electronically why this error occurred. Sorry for the delay. Hoping that your order still meets your satisfaction. Best regards. The Technic-Achat Team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/06/2018
Deceptive.
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Response from EASI-Spare
Hello Sir, We acknowledge receipt of your comment and thank you for it. Could you please specify what you mean by "deceptive"? Regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/06/2018
Response time to information request emails ranging from a week to no response. Poor service. And impossible to contact by phone.
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Response from EASI-Spare
Hello Sir, We acknowledge receipt of your comment. Concerned by this issue, I have just checked with the sales department. You sent a first request on Saturday 02.06. One of my colleagues replied to you after the weekend on 04.06. You also had a problem with your email and connection on our site on 11.06, my colleague replied to you less than an hour later. She also tried to reach you by phone on the same day. It is surprising that you say our services are unreachable, as we have 3 people at the reception. Could you please also check your SPAM folder to see if my colleague's emails are not there? Looking forward to your response, Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/06/2018
Hello Sir, We acknowledge receipt of your comment and thank you. Our shipping costs are determined according to the weight of the goods and the prices are also different between France and Belgium. We are trying to improve these shipping costs. Best regards, The Technic-Achat Team.
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Response from EASI-Spare
The ordered product is quite satisfactory and the delivery is fast....
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/06/2018
very good advice, good service, fast delivery for once, I can recommend a French company
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/05/2018
At the last minute, delivery delay announced (several days) on the order acknowledgment, this for products that I had taken care to check were in stock, for the specified quantities, just before placing the order. I deduce that at Technic-Achat, stock management is not the most rigorous.
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Response from EASI-Spare
Hello Sir, We have taken note of your comment and thank you for it. Indeed, there may be temporary shortages on products. After looking at your history, you ordered on 24.05. An acknowledgment of receipt was sent to you on 25.05 for delivery on 30.05, but we managed to reduce the delay for a departure on 28.05. We tried to be as efficient as possible by communicating the deadline and reducing it to the maximum. We strive to improve this deadline and our stock according to the needs of our customers. Hoping that the products still satisfy you. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/05/2018
Carrier to improve....
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Response from EASI-Spare
Hello Sir, We have taken your comment into account and thank you for it. In what way did it go wrong with the carrier? Awaiting details, Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/04/2018
7 : Good quality, but I had to trim the sheath to thread the wires... Tough...
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Response from EASI-Spare
8 : Hello Sir,
We have taken your comment into account and thank you for it.
Where did you have to trim the sheath? The goal is to understand what went wrong in its use.
Best regards,
The Technic-Achat Team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/04/2018
14 : The delivery date was postponed three times. No commercial gesture. The only solution offered is a refund of the order, which puts the customer in even more difficulty, especially when the order is urgent. Like many, payment for the order must be made immediately, but for timely delivery, well, that can wait.
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Response from EASI-Spare
15 : Hello Sir,
We have taken your comment into account and thank you for it.
Regarding the item that posed a problem, the 20x20 profile, we experienced delivery delays.
We kept you informed, as well as all customers affected by this issue, each time we were aware of the restocking delay.
Unfortunately, we could not offer additional discounts.
Hoping that the products still meet your satisfaction.
Best regards.
The Technic-Achat Team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/03/2018
Poor organization, a table and references personally I am not a warehouseman. And the 35 euros I paid to have it within 24 hours were useless and no refund
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Response from EASI-Spare
Hello Sir, I have just read your comment and thank you for it. After discussing with my colleagues, here is the feedback I can give you. When you made your priority purchase on the same day, one of my salespeople had a doubt about the items you ordered, so he contacted you and made you a quote for additional accessories to make the connection feasible. You only got back to us a few days later saying that you wanted to keep your order. A credit note was generated to refund you the shipping costs because we sent it to you economically. If you have technical questions, do not hesitate to contact our technicians to discuss with them. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/03/2018
not easy to find the desired product hence the source of error
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Response from EASI-Spare
Hello Sir, We acknowledge receipt of your comment and thank you for it. What improvements do you think are necessary to make on the technical sheet? Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/03/2018
Products poorly protected for shipping
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Response from EASI-Spare
Hello Sir, We have just taken note of your comment and thank you for it. We had never received feedback before regarding the packaging of the ducts. We will, however, pay particular attention to it in the future. If you need a replacement part, do not hesitate to contact our customer service. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/03/2018
Good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/02/2018
14: Delivery costs in Switzerland are too expensive. Payment for transport twice, once in France (155 euros) and once in Switzerland (140 euros). The delivery costs me more than the merchandise.
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Response from EASI-Spare
15: Hello Sir, We acknowledge receipt of your comment and thank you for it. After checking the shipping costs, we try to share the costs as we cover part of the shipping costs at dispatch. Regarding the 140€ fees, this corresponds to your taxes for bringing in the merchandise, this part we have no way to reduce the costs. If you wish, we can send you the invoice for the shipping costs to your email. If you have any other comments, please do not hesitate. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/02/2018
24: The delivery was very long, over two weeks, package stuck in customs.... package opened upon arrival.... and in poor condition.
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Response from EASI-Spare
25: Hello Sir, We acknowledge receipt of your comment. Indeed, to date, we only have Colissimo for shipments to the DOM-TOM. After 15 days, the package must have undergone the ups and downs of the logistics chain. However, this does not justify the delay and the condition in which you received your order. We will look internally for other shipping solutions. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/02/2018
28: No assembly instructions, sold separately from the switch, not clearly indicated, so a second order is necessary :-(
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Response from EASI-Spare
29: Hello Sir, We have noted your comment. This is a product to be purchased with the available rotary switches. The choice of handle varies depending on the customer's installation, we have several models available. On our site regarding the switches, it is indicated that they are sold without a handle and a red link at the top of the page. Hoping that the equipment meets your satisfaction. Best regards, The Technic-Achat Team.
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