Reviews EASI-Spare

I did not receive the package that was intended for me but that of another person. This is unacceptable.

33: Order sent by the seller but never received! Unreliable carrier.

Problem with the damaged motor cover, no response from customer service

The gutter arrived broken after 3 days of problems with colissimo (wrong destination, complaint, appointment for home delivery made for 13.07 before 12 PM, after a wait Saturday morning blocking me in my installation, message from colissimo, asking me to go pick up the package from 3:30 PM at a relay point, in short, a lost day and material arrived broken, I keep the photo of the product upon unpacking.

Paying for delivery 18 hours at your place more expensive than the product and it arrives three days later, that is 72 hours

I ordered circuit breakers and received a transformer. No news from after-sales service.

I think this is not the right motor (different from the description, not 0.37kw but 0.12, 1350 rpm instead of 1500), it's dead

Product received does not match the order and email to report it without response for a week.

17: Order from August 31 not delivered without an apology or any communication. Happy? But where are we? I pay and the merchant does not react. Before unpaid bills were a pain. Now undelivered items are a calamity in online commerce.

Order canceled on July 29, 2022, and we are still not refunded!!

I did not receive these products.

I received a package with less than half of the ordered content indicated on the delivery slip... I sent an email directly, already 24 hours and no response... I heard they were responsive and a colleague orders from them regularly, either I'm unlucky, or he is.

Product in stock online even after the order but not in stock at your premises, I have to wait I have already paid but I am in trouble and my boss wants it to work, supplier problems are mine. SO NOW I AM WAITING FOR THE PARTS

Transformer mounted powered loses power on the garage door motorization

Poor finish

30: Delivery not compliant with the order

Hello, Order placed urgently as a private individual because I did not have time to go through accounting to get the SIRET... When I place the order, the initially proposed fast deadlines (1 PM - 6 PM) are no longer available without explanation (due to distance, because I am ordering as a private individual?). 48-hour deadline announced absolutely not respected. Order placed on Friday 4/06 at 5:49 PM. Received on Thursday 10/06 at 10 AM (and I had to go pick it up at Chrono post under the threat of taking 24 more hours because the company's name was not on the package). Products conform to expectations, but the service does not keep its commitments, so no, I do not recommend.

The delivery did not match the order. Motor 2800rpm instead of 1500 with mounting bracket and legs while I had ordered with legs. The product was returned and I am now waiting for the new delivery of a conforming product.

I ordered for delivery within 48 hours naturally with a supplement but received an email saying the material is unavailable... absurd to indicate on the site that the product is available. A way to deceive the customer....

Confusing and very difficult to interpret

Good evening, very fast, dissatisfied because another part must be defective, best regards

Very disappointed

Package damaged, equipment deformed, connector broken.

Order not received

30 : I still have not received my order

I still haven't received my order! I had to buy at the DIY store that reopened near me, in packs of 10 screws.

Component not suitable (size) on the phone, she was sure of herself

I did not receive the right parts. The shipping costs are way too high. I would not recommend your site to anyone.

A total fiasco! My first variator purchased 7 years ago for woodworking machines works perfectly and the installation went smoothly. But today, my second variator to be mounted on a hydraulic lift has been a huge hassle after receiving very poor assembly instructions, especially do not rely on the technical salespeople, only ask for advice from the technical service by providing an electrical diagram if possible, they alone master the subject. You need to be patient, a word to the wise, goodbye!

Perfect

The site is easy to use, intuitive, wide choice

25 : Return policy with abusive depreciation

Deceptive.

Response time to information request emails ranging from a week to no response. Poor service. And impossible to contact by phone.

14 : The delivery date was postponed three times. No commercial gesture. The only solution offered is a refund of the order, which puts the customer in even more difficulty, especially when the order is urgent. Like many, payment for the order must be made immediately, but for timely delivery, well, that can wait.

Poor organization, a table and references personally I am not a warehouseman. And the 35 euros I paid to have it within 24 hours were useless and no refund

11: received my order more than 3 weeks later. not cool for helping my client

Thank you

The goods were not compliant.. I received a waterproof box with only one rail whereas I ordered 2 rails on 2 levels....

36: Delivery deadlines not respected. Wrong references sent, then still no response regarding sending the correct material. Really very disappointed!