Customer reviews of EASY-GLISS.COM

Arcade pack ordered mid-March, received mid-April! Really attractive price but a victim of its success... A seller called me the day after the order to tell me that the product is no longer in stock and that it will be shipped to me when restocked (something I can somewhat accept). Four weeks later, noticing that the product is available again on the site, I sent an email to customer service to find out the delivery date... I remained without news from this email. Three days later, I contacted this same service by phone, and they told me that the item would leave the depot on 07/04. On 08/04, not having any tracking for the package, I called the service again, and they told me that the order had not been shipped... ultimately it would be shipped the same day! In the end, very good product and very interesting price which cost me two canceled weekends skiing!

a product is missing from the box and it is impossible to reach them by phone during the standard opening hours

I bought a snowboard bag with wheels and I received one that doesn't have any.

the skis were perfect and the bindings were mounted to perfection but what was unacceptable was the shipping and delivery (keep in mind that the site advertises that delivery will be made within 48 hours) well at first the skis were shipped within France instead of Italy. subsequently, an incomplete address of the house number was provided in Italy although I had clearly indicated it and therefore the Italian GLS courier could not make the delivery and so I had to go to the depot to personally pick up the skis: moral: instead of delivery in 48 hours I had to wait a full 8 days

They sent the wrong size of the order and I have been waiting for more than a week for them to indicate how to make the return

It is an abuse of the return policy

Return process outdated and difficult to carry out. No return label is provided, return address not findable.

I do not allow myself to give a negative judgment on the purchased device, but rather on the service. Confirmed delivery date not respected as the item was out of stock and they did not notify. I called several times without response, they do not answer calls. I started writing emails increasing the tone of disappointment each time until they informed me that the item would be shipped the following week because it was missing. Too bad it was a gift. The alternative for them was to cancel the order. First time in years of online purchases that I deal with such disorganization.

I placed an order,send a email 14 after 8 days,1 item not in stock. U send me that you send both items the next week. Got one item nie and waiting for a refund from the second because its not available

The fixings are poorly mounted, the customer service is very slow and asks to accept the mounting errors. No apology from the company.

Shipping arrived extremely late and complete lack of support from easy gliss!!

I received another model of ski boots and in a different size

I am not satisfied with the condition of the skis described as having signs of use, as they show significant damage on the top of both skis extending directly to the ski edges. This can pose serious safety risks for the user. In my opinion, it is your duty as a seller to explicitly point out this type of defect. I rate this fact negatively. The purchase process including transport was flawless. Overall, however, the negative impression of quality prevails, which is very unfortunate. Best regards, AH

Skis in worse condition than expected.

After suggesting a different higher range of skis because the ones ordered were out of stock, I waited more than a month (with numerous follow-ups) for the order to finally be shipped. At the time of shipping, I was informed of a "good news" letting me know that the skis initially ordered were available again. I then understood at that moment that I had been made to wait for a month to buy time until the arrival of the out-of-stock skis. From the beginning, it should have been honest, and either offer a refund or indicate that the skis would arrive a month later and that I would have to wait. Instead, I was shown a false offer. My last email to Easy Gliss has obviously gone unanswered... I do not recommend this retailer.

I bought second-hand children's skis. They were listed as in very good condition but upon receipt, I notice that the name of the previous owner is engraved on them. This information was absolutely not specified and greatly decreases the value of the product which was already quite high, even for second-hand. I am frankly disappointed by this lack of information. I would not have bought the skis if I had known.

I haven't received the ordered product

A bit disappointed with the communication from the delivery service. The order was delayed... it happens. But I never received a response to my follow-ups. It's a shame.

Very late delivery (10 days +), slow customer responses.

I canceled the order after the supposed delivery date because it didn't arrive on time. I haven't received it, I contacted easy-gliss via email and the contact form and no one gets back to me. PLEASE WRITE TO ME TO FIND A SOLUTION.

Good customer service, but very slow delivery (10 days), which does not match the indications on the site/product. In these times, it's Amazon that sets the standard to follow in terms of delivery.

I bought some Rossignol Forza 70, thinking they would come with protective tips, like the entire Forze range, because in some photos on your page it appears with tips, and I received the skis without tips,.. I asked if you could get me the said tips (in YOUR PAGE in a photo it comes with tips) and you replied that you couldn't because Rossignol doesn't have them or I don't know what!!!!
Very bad

I purchased TWO pairs of skis.
According to their website the skis were supposed to arrive by feb 21.
After buying the skis they sent an email saying they would deliver a week later.
After 5 days they sent an email with the tracking number.
However, the day before the delivery, or a week after the purchase, they send another email saying unfortunately they only sent ONE pair of skis...
So.. they sent half of my order assuming I was OK with that and it arrived almost one week after it was supposed to according to their website at the time of placing the order....

The 48-hour deadline was not met. Order placed on Saturday arrived on Thursday. Order was taken late. Had to call customer service.

Disappointing customer service and no assistance for international returns. Unlike most e-commerce sites, Easy Gliss offers no option to arrange a return and leaves the customer to fend for themselves. I had to pay €87.90 to return a product worth €298, which is totally excessive. Better management of returns would avoid this kind of unfair situation. I do not recommend this site.

The skis arrived in a simple cardboard box without additional protection even though they are fragile. The pre-settings were completely wrong and I had to ask a store to fix them. Additionally, the inside of the ski was damaged and seems to have been patched. I will never buy from them again

When 8 cm makes the difference… even on the ski slopes!
I ordered a pair of skis from Easy Gliss with high expectations for a vacation in Austria, but they arrived 8 cm shorter than promised. Yes, you read that right: 8 centimeters which, as we know, make a huge difference in many situations!
Imagine the scene: ready to race down the slopes at full speed, and then, a moment of confusion… “But where did my extra 8 cm of adrenaline go?” It seemed like Easy Gliss had decided to give me a “minimalist” gift to see if I could turn a pair of short skis into a new sport: “compact skiing,” ideal for those who like to travel light (even if it comes at the expense of a bit of downhill speed).
The situation became even more complicated when, after contacting customer service to find a solution – perhaps a voucher or a discount to compensate for the error – I found myself hitting a wall: no compromise, just the obligation to choose between returning the product (and then spending more to rent a pair of skis) or keeping these “compact” skis. In short, a categorical refusal of any balanced solution, which practically forced me to opt for the least costly option, even if it was not at all what I wanted.
The staff, who had even installed the bindings for the shoes (probably wearing thick glasses to not notice the incorrect length indicated on every centimeter of the packaged ski), explained the error in a manner as enigmatic as it was absurdly ironic, leaving me wondering if the correct size was simply “out of stock” and if those 8 cm represented the last frontier of winter DIY. After long negotiations, I had to choose between giving up my vacation plans or bearing the extra cost of renting. Caught between pragmatism and humor, I opted to keep the skis – 8 cm shorter, but 8 cm more of stories to tell!
If you are looking for a dreadful shopping experience that not only offers you a (almost) compliant product but also a good dose of anecdotes and laughs, Easy Gliss is the perfect place. And remember: in life, sometimes, it only takes 8 cm to change perspective… or at least to race down the slopes with a touch of irony.

The delivery arrived late, and no response was given despite my inquiry by email. Moreover, their phone number is always on voicemail despite many attempts. Too bad because the price of the purchased product is really very interesting… Good luck with the work you have left to improve.

Package delivered to a different address than the one indicated during the order.

Deadline not met. Order on 15/01 delivered on 22/01 very far from the announced deadlines. Very disappointed.

Quick shipment of the order, however, unresponsive after-sales service that claims not to belong to an online commerce group to justify itself. I had to return my order due to a size issue, shipping costs at the customer's expense and refund still pending even though the package has been received for over 10 days. When contacting the service, the people are extremely unpleasant and hang up on you. I used to order from competing mountain sites and never had such problems.

Helmet received in the wrong size. Customer service offered me a refund or an exchange, then no further action.

Scarpa with a defect and unwearable

Only one pair of sneakers delivered out of the two ordered!

Two 87-degree edge angles are missing, I request to return or refund the amount

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Although the soles and edges are good, the upper part is not worn from use (obviously the paint is normal to suffer wear), it just has multiple breaks.
It is disappointing and abusive that a prestigious site like Easy-gliss sells skis in these conditions. I bought my previous skis online from another site and this problem did not come to my mind.

No problems with ordering and payment. However, the packaging was not great. The skis moved too much inside the package. The package seems to have been opened during transport to see the contents.

Packaging without bubble wrap, all mixed products, arrived with all packaging damaged and fart in crumbs. They want to charge me for the return, to be avoided!

Too much delay in shipping! No information from the transport company!