Customer reviews of EASY-GLISS.COM

I ordered ski pants on the easy-gliss.com site. Upon receipt of the package, it was so poorly packaged that the contents were accessible without unpacking, resulting in the ordered product not being inside. I directly informed Easy-Gliss of the situation by sending them photos of the package that clearly show the totally inadequate packaging. After multiple follow-ups, with no response from them, the seller indicates that he has made a complaint to the carrier (as if the poor packaging of the package was the carrier's fault) and that he was waiting for the results of the investigation. In the meantime, no pants, no refund while I need to go skiing... Seller to avoid. In addition to poorly packaging their products, they do not comply with the legislation in this type of situation which requires a refund to the customer.

Experience at the limit of the absurd. More than 15 days of delivery, total support from customer service (writing 3 messages without ever getting a response), completely inexperienced telephone customer service staff. In the end, I had to personally pick up my product from the carrier's warehouse. Great discounts, but they come at a high price. The seller is absolutely not recommended.

Products do not match

But arrived

damaged item

Used skis but very worn

Delivery requested to be delayed by a few days due to unfulfilled vacation. No email in return to indicate that this request was well taken care of. Significantly more expensive than some of its competitors.

Hello, I left a complaint message in your mailbox which went unanswered. There is no option on the site to return the product I ordered in duplicate. Best regards, Franck

Lack of support and communication. Website information is not accurate.

Hello, I am disappointed with my delivery, wrong skis delivered in 157 instead of 167cms and bindings not conforming to my order, I think the assembler should have checked better what he was doing and what he delivered. However, a very responsive young lady during my call the day after delivery. This issue has put me in difficulty and will force me to rent because I was supposed to leave for a week with this pair of skis. I would like a commercial gesture from you. Best regards, Christophe.

Problem with the item that was not delivered in its original packaging and the product manual was missing. Customer service was not very responsive, several follow-ups before getting a response.

Because it has not been delivered

The board has arrived and is defective/damaged.

Horrible, avoid!!! Bag received very small. I call customer service for an exchange. And I am spoken to very rudely, I have to reorder and pay shipping again and return the product and pay shipping again.. The lady tells me it's the game when you order on our site. No way to find a solution!!! Super commercial, I am shocked, AVOID THIS EASY GLISS SITE

The transport boxes are of too poor quality, conclusion one binding found the box and is completely scratched. I call to know the length of the shoe, I am told 310mm, the shoes arrive and they are 303, the bindings are therefore poorly mounted.
I contacted the store which offered me no solution.
Conclusion, there are good products but the advice and transport remain completely goodbye

Junior is not 5-10 years

They are not responding to my assistance request sent

The ordered poles do not conform and I cannot reach you by phone

I received my order with the box exploded. It’s not the carrier since the carton in which the box was, it was very good.

The item was broken in its intact packaging. I am waiting for its replacement by Vola after contacting Easy Gliss customer service.

I have received other skis different than the ones bought. When I emailed Easygliss, they told me the courier would collect them and send me the correct ones again, but it’s been already 10 days since my first claim. I want to receive the proper skis bought.

Received package torn and missing 2 items

The purchase and the correct shipment took too long, like 10 days. The ski boot in my size had no way to fit my foot but was perfect. I had to return it and therefore paid shipping costs of €9 and return costs of €18 and I have nothing. Too expensive

Product has defects. No response to my email.

Missing item in the received box. Despite my contract with customer service and the delivery person, no solution was found. The pretext for not refunding me is that I accepted the box without raising any reservations, which in my opinion is pure bad faith and a way for the delivery person to protect themselves legally, which was also confirmed to me by the delivery service's customer service. Everyone is passing the buck and hiding behind procedures that would require unpacking all the packages that arrive at my place in front of the delivery person to validate that everything is in order before accepting it, which obviously no one does.
The Easy-Gliss customer service apparently contacted the delivery person to obtain compensation but without success, leaving me to fend for myself to obtain redress. I am very lucky that the item did not have a very high value…
In short, quite shocking the complete disinterest of the customer once the payment is made… but this is becoming the norm as everyone knows…

Order not received

The product arrived defective as the package was delivered broken, I contacted customer service and they did not provide any solution, unfortunately if it arrived like this they can do nothing. Regrettable and intolerable, I will never buy here again.

An experience I do not recommend! It's easy to get scammed with EASYGLISS, the specialist in fraud!

Hello, the skis arrived poorly adjusted for the binding spacing. Yet I had specified: the shoe size, the length in mm and the brand of the shoes... I am surprised that there is, I think, at least 1 cm to modify and moreover the 2 bindings are not at the same spacing (the other one is missing 1/2 cm). In short, it seems a bit hastily done because both should at least have the same adjustment. Having two left hands, I will have to go to a rental shop for the adjustment and especially feel uncomfortable arriving with new skis that I did not buy from him... moreover delivery 1 day after the date announced by the delivery person.

Item as described and pictured, well kept and good communication, the problem was the transport..... After 10 days of not knowing what happened to my skis, I decided to report the matter to the postal police and strangely after 1 and a half days, the skis arrived at home.......

Worst online purchase experience ever.
Order placed on 26-11-2021 and delivered on 11-12-2021.
As a matter of fact, I sent many emails as a follow-up to my delayed order, almost no update was received. I had to call and check what's wrong and to my surprise, they informed me that 1 of the items was out of stock. When I asked about any restocking forecast, the answer was: we donno. After such feedback, I requested to cancel my order and refund my money, and it's when the loveliest part of the story reveals: they contacted me the second day saying that the item is in stock and that they can ship it if I'm still interested!!!
I decided to keep the order and prior shipping, I requested to change the delivery details. After confirming this request, I received a few days later a return notification from the courier company claiming about some missing details (that were already provided to Easy gliss)
I had to rectify this mess again, and provide the correct delivery details to the courier company.
Least but not last, they do not provide any detaxation choice/form as you can easily get from other websites such as Glisshop.com (and many others)
In summary:
1- The website personnel are very badly organized and cannot relay a simple address detail to the courier.
2- They have a serious lack of communication and stock management.
3- The product status is not accurate: it might show you "in stock" so you find out after completing the order, paying them the money and calling them, that the item is out of stock.
4- They do not offer any detaxation form as other sites do.
I do not recommend at all!

The shipping went quickly, but the price-performance ratio is not right.

Disappointed. The second-hand skis purchased were sold dirty. I thought they would be at least checked, cleaned a minimum, I am not even sure they were waxed, it was a low price indeed but I am still disappointed... I will not try second-hand on this site again.

The indicated phone number does not answer and the site does not indicate that returns are at the customer's expense

The photographs of the item do not reflect its actual state of use; on the contrary, they seem deliberately made to hide it. If it hadn't been for the fast delivery, I would have only given one star. Too bad because at first I was happy to have found a serious company.

They took fifteen days. I had to write twice to find out if there was any problem. Finally, they told me that the size of my boots in mm was missing. I had initially communicated that I wore a size 43. I was not asked to complete the information until I insisted several times if there was any problem. I went skiing with my old skis.

Very very very worn skis, deteriorated... I strongly advise against, buy them from private to private, they will be in much better condition.

The skis arrived broken, one of them with a cut in the ski profile, I sent photos of the breakage to the store to claim and they still haven't responded with a solution...

The description does not match the product sold

very poor customer listening, no service my package was delivered to the wrong relay and in another village after contacting them they explained to me that it was not serious I just had to go pick it up I would have at least liked an apology and some listening site to avoid