Customer reviews of EASY-GLISS.COM

Already the 2nd purchase. Interesting prices, fast delivery, but this time the bindings were poorly installed (offset by a few mm), the brakes strongly rub against the skis. I almost returned them

I ordered skis on this site on 11/12/2021. It is now 18/01/2022 and I still have not received my skis. I have made numerous complaints to customer service without any response from them.

The second-hand skis received look nothing like the photo. They arrived very damaged and the response we received is that they are second-hand and we will not take photos of all the skis... I feel deceived and SCAMMED!!!!

Ski boots in miserable condition! This is neither nice to look at nor safe! I will NEVER order again and hope to receive a full refund! Return shipping must be PAID by ME. Also, the wrong size was delivered. NEVER AGAIN!

Problem with bindings and after-sales service is clearing customs while the skis have not been used

The delivery person (DPD) is unacceptable. As for Easy-gliss, nothing to complain about, everything was very good. One piece of advice, do not work with this carrier anymore.

Received more than 10 days after the order (despite the additional delays from Black Friday) no one answers the phone, email exchanges are barely friendly. The only solution found when I expressed my dissatisfaction (it was for a birthday) was the cancellation of the order. I specify that the order was shipped 1 week after payment. And if you don't contact them, no one warns you. Black Friday being every year, why not organize in advance like many other shops of the same kind... this was my first order, there won't be a second! I couldn't give the gift on time!

The boots have arrived and they are used. At no time on the website did I see that it said it was a second-hand product. And since there are shipping costs both for shipping and for returns, I had to keep them. To avoid losing more than 15 euros just in transport.

Very good fast shipping, however I am very disappointed with the return service which is non-existent, return costs are 100% at the buyer's expense and no returns possible at relay points, so I had to return my item via Colissimo which cost me 4 times the shipping fees of the order.
So be careful!!! Choose your item well because returns are not EASY...

Indicated in the order that the boots would be adjusted to the purchased skis, and the bindings have not been adjusted.

Simply bad.

Purchase of skis €600, binding assembly €50 too expensive

The product and its price are excellent, but what can I say about the delivery follow-up and the delivery itself.
Everything started well with a delivery information via SMS and email setting a date with a 3-hour time slot.
You block this time slot and then nothing, not even a message informing you of a delay. In the evening, you receive an SMS asking you to schedule another date. This was done for the day after tomorrow to finally receive my pair of skis. Result: 6 hours of lost work for 1 pair of skis.
Too bad, the site is nice but my first experience will remain the only one

Very poor quality order! Snowboard received in very bad condition as if it had already been used and then resold as new (this is not due to delivery) the edges are worn, scratched.

Hello,
I ordered a sled but it was not indicated that it was a sled for children.

Mediocre DPD delivery, incompetent service, moreover packaging of skis and shoes without protection for the skis... polystyrene or cardboard of good size would not be too much...

the delivery was not ensured, we had to travel 140 KMS!!!
change the delivery service or we will go to Decathlon next time...
same price, better service

The product presented does not match the delivery so return to sender very disappointed

The goods are not well detailed! The second-hand shoes I ordered are more damaged than detailed in the description!

I did not receive the correct product (aerosol instead of a tube)

Order placed on October 12, delivery on October 19 (for a product available and deliverable within 3 days)

Very disappointed because already when I ordered everything was in stock and in the end to send me an email 3 days later to tell me that the ski poles are no longer in stock, it was for a birthday, so not cool, and then the carrier a disaster DPD not serious

The received equipment had a visible defect. The person who sent these skis could not have ignored it and did not inform me... In the end, I returned the product (free return for a refund). I was refunded but what a waste of time and energy!

I bought ski pants from Easy-gliss. The item shipped did not match the item ordered. Not having seen it, I skied with it before realizing and trying to exchange it for the original size. After returning the package, easy-gliss refused it because the pants had been worn (I didn't notice it right away) and it had been returned late (indeed, I ordered the pants 1 week before my ski week, and returned it 3 weeks after its reception).
Unfortunately, my regret is that we could not find an arrangement. The proposal from customer service was that I keep the pants in the wrong size, without compensation, despite the fact that the initial error was not my fault.
Indeed, I could have checked the size upon receipt of the item but I did not do it.

packaging of the fasteners open in the box

Problem with the time slot I received a message saying that I would be delivered between 10:45 and 13:50 I stayed home on purpose and no one came they came at 17:00 it's abusive so useless to send a time slot if it is not respected and I was at home and the package was dropped in front of the gate really not correct very dissatisfied

Good response in general. Did not provide the detaxation form despite many requests and proofs that other sites are delivering it, which is a rightful demand for a tourist visiting France

I bought junior skis from Easygliss, but the quality was low despite a higher price than elsewhere.. I am disappointed with the value for money, even though the sole was acceptable...
I would prefer fairs and ski exchanges again

I am not at all happy with my order, the material I received and returned is in a deplorable state, for now I would not recommend this site to anyone,

Interesting choice and prices, unpleasant after-sales service and not very commercial.

Used product as expected. The site indicates that everything is verified. The left front binding does not work. Impossible to tighten the strap on the foot. Impossible to use in its current state without changing the strap, if possible see the bindings... I sent a request that went unanswered.

The packaging was very average, as there was no protection for the helmet box which was simply placed in a much larger recycled cardboard box. Kudos to the carrier who was very delicate with this super fragile packaging!

Relatively clean snowboard despite the scratches, quality of the base 0 supposedly waxed and sharpened, it ultimately needs to be redone by professionals!!!!!

They do not commercially consider a warranty that has expired by a few days.