★★★★★
based on 4216 reviews published
Latest neutral customer reviews
I am disappointed because the skis were a gift and they arrived dirty with dirt... it's really disappointing
We apologize again for this incident.
We have credited your loyalty account following your feedback on the subject.
The Easy-gliss.com team
Indicated in the order that the boots would be adjusted to the purchased skis, and the bindings have not been adjusted.
We apologize for the inconvenience and will pass the information to our shipping department. We hope the equipment fits you well and wish you a good ski season.
The Easy-gliss team
Delivery error regarding the ski shoes... forced to return the unwanted shoes while waiting for mine. Too bad it falls on me... I hope for a commercial gesture from Easy-gliss.
We apologize for the error regarding the shoe shipment.
However, the return process was handled the same day.
The Easy-gliss.com team
Purchase of skis €600, binding assembly €50 too expensive
We acknowledge receipt of your feedback.
It is indeed the case that you purchased your skis from our store, however, this is not the case for the bindings. That is why the binding assembly is not covered.
Regarding the announced price, it corresponds to market prices.
Hoping to have explained this to you as best as possible.
The Easy-gliss.com team
Products conform, but I couldn't apply the 15% discount code (12YEARS) without any reason being provided to me.
Regarding the discount, it is indicated in the promotion that only products without a section represented by a marmot are eligible for the reduction.
However, it turns out that the products in your order had a marmot section.
Next time, if in doubt, do not hesitate to contact us for explanations.
The Easy-gliss.com team
Even if the skis are on sale, it would be good to package them more properly
We are surprised to learn that you encountered problems with the packaging.
Indeed, we always protect the skis with bubble wrap inside the packaging.
The boxes are the thickest we can use.
Thank you for your feedback, it is important for us to know your opinion.
The Easy-gliss.com team
It is a pity that the stock of products is not up to date.
We are sorry for the inconvenience encountered.
At the time of your order, we indeed encountered some updating issues.
Hoping to see you again.
The Easy-gliss.com team
The product and its price are excellent, but what can I say about the delivery follow-up and the delivery itself. Everything started well with a delivery information via SMS and email setting a date with a 3-hour time slot. You block this time slot and then nothing, not even a message informing you of a delay. In the evening, you receive an SMS asking you to schedule another date. This was done for the day after tomorrow to finally receive my pair of skis. Result: 6 hours of lost work for 1 pair of skis. Too bad, the site is nice but my first experience will remain the only one
Thank you for your feedback on your purchase even though your first experience was unfortunately not remarkable.
We sincerely apologize for this inconvenience, but we would like to clarify that we are not entirely responsible for this discomfort.
We still hope to have another opportunity to satisfy you from the beginning to the end of your purchase.
Thank you again!
The Easy-gliss.com team
Delivery a bit laborious but fault of the delivery service not the seller
We thank you for your feedback.
However, we are sorry for the inconvenience caused by our carrier.
The Easy-gliss.com team
Mediocre DPD delivery, incompetent service, moreover packaging of skis and shoes without protection for the skis... polystyrene or cardboard of good size would not be too much...
We are sorry for the inconveniences caused by our carrier, but we count on your understanding as we are not responsible.
Regarding product protection, since these are not new products, we unfortunately do not have the original packaging/boxes.
Hoping that the products still satisfied you.
Have a nice day.
The Easy-gliss.com team
The delivery was not ensured, we had to travel 140 KMS!!! change the delivery service or we will go to Decathlon next time... same price, better service
We are sorry for the inconveniences caused by our carrier, but we count on your understanding as we are not responsible.
Please know that our team is at your complete disposal for any questions regarding the tracking of your order, we would have been happy to provide you with more information if we had received a request from you.
Have a nice day.
The Easy-gliss.com team
Unfortunately, I received a damaged board. Email sent at 9 PM to inform them, call from customer service at 9 AM and at 4 PM confirmation of sending a new board. A big well done to the Easy-gliss team for their responsiveness. Despite the mishap, I will order again
We sincerely thank you for your feedback.
We are sorry for this mishap, and we thank you for your understanding.
Thanks again and happy new year 2021.
The Easy-gliss.com team
The goods are not well detailed! The second-hand shoes I ordered are more damaged than detailed in the description!
I did not receive the correct product (aerosol instead of a tube)
We sincerely apologize for any inconvenience.
However, we are surprised to read your feedback as you did not return to us internally.
I invite you to directly contact our team who will handle the issue.
The Easy-gliss.com team
I expected a delivery delay but I am disappointed by the site that tells us nothing about the delay and does not respond to emails.
The received equipment had a visible defect. The person who sent these skis could not have ignored it and did not inform me... In the end, I returned the product (free return for a refund). I was refunded but what a waste of time and energy!
I asked for advice because I had a doubt about the size, the return was at my expense...
Hello, Ordered 2 pairs because on the site the pole was without S unlike the others and in the photo there was only 1 pole. The return slip is at my expense, I do not find that correct.
Packaging of the fasteners open in the box
We are sorry if the box of fasteners opened in the carton, it is true that some carriers are not gentle with packages. We take note of this information and we apologize for this inconvenience.
The Easy-gliss.com team
The delivery person very unpleasant! too bad because the sales service is friendly and efficient, perfect assembly and the skis of dreams 🙂
The delivered fasteners did not match those of the order
During my order, it was indicated that there were 2 small gifts offered but I did not receive them. Regards
Problem with the time slot I received a message saying that I would be delivered between 10:45 and 13:50 I stayed home on purpose and no one came they came at 17:00 it's abusive so useless to send a time slot if it is not respected and I was at home and the package was dropped in front of the gate really not correct very dissatisfied
5 stars for easy-gliss - 1 star for the DPD delivery service that does not keep its appointments.
The color of one of the sleds does not match the ordered color, red instead of orange.
The website has a very complete choice of equipment. The prices are very attractive. The shipment of the order is very fast with the ski adjustments. In short, all positive.........except for the preparation of the items. I received brand new skis.....but already scratched due to poor packaging preparation. The skis were placed against each other without protection between them. Result......the bright orange bindings scratched the top of the skis and the bright orange paint got embedded in the skis. This would be the only point for me to improve. PROVIDE MORE CARE IN THE PACKAGING OF ITEMS.
Thank you for your relevant comment, we wish you a good season and see you soon for new purchases.
The Easy-Gliss.com team
Good but the delivery service via DPD is deplorable ... 16 days to receive my package...
Good response in general. Did not provide the detaxation form despite many requests and proofs that other sites are delivering it, which is a rightful demand for a tourist visiting France
We informed you before your purchase that it was not possible to provide you with a tax refund form as indicated in our terms and conditions. Moreover, since the delivery was made in France, VAT is therefore applicable.
Best regards
Very good responsiveness to prepare and ship the skis. However, I am unhappy with the false advertising about the free waxing of the skis that arrive just as they come out of the factory like with any other seller, but that does not mislead customers with false information. Appreciated split payment.
Late delivery
Lack of communication from the carrier, it is written that they will make an appointment with you, except that the carrier called me because he was in front of the gate... of course we were absent
I bought junior skis from Easygliss, but the quality was low despite a higher price than elsewhere.. I am disappointed with the value for money, even though the sole was acceptable... I would prefer fairs and ski exchanges again
You can also contact us by phone.
Best regards
When I received the bag it was cheaper than the price I paid! You could have issued a credit or refunded the difference! This is not correct!
Interesting choice and prices, unpleasant after-sales service and not very commercial.
However, we hope you find a shoe model that suits you.
Fast shipping but the packaging leaves something to be desired. The package was just wrapped in a layer of bubble wrap and was moving around in the box. Luckily it wasn't fragile....
We take note of your comment. However, could you specify the packaging you were expecting?
Best regards,
The Easy-gliss team.
The packaging was very average, as there was no protection for the helmet box which was simply placed in a much larger recycled cardboard box. Kudos to the carrier who was very delicate with this super fragile packaging!
The Easy-gliss policy is in favor of ecology and recycling, which is why we practice recovery as much as possible and reduce packaging layers within limits during shipments. A helmet being solid, also being in a cover, a box adapted to its size and another box we know as professionals that the helmet protected by 3 different materials, is in no way at risk of being damaged.
Using more than 4 different types of packaging for a single product does not correspond to our policy.
We apologize and hope you understand us.
Sportingly,
The Easy-gliss team.
Some difficulties with customs clearance (2 weeks) and higher import fees in Switzerland than expected (fixed fee added by the delivery person in addition to VAT). Otherwise, nothing to complain about. Material conforms to the order and perfect packaging.
Deadlines respected Problem with a shoe
Fast but not enough details on the condition of the shoes
Site with interesting prices and fast delivery. You can contact them by phone, very friendly staff. I recommend. It would be desirable to see more close-up photos to really understand the condition