Reviews EASY-GLISS.COM

Very late delivery (10 days +), slow customer responses.

I canceled the order after the supposed delivery date because it didn't arrive on time. I haven't received it, I contacted easy-gliss via email and the contact form and no one gets back to me. PLEASE WRITE TO ME TO FIND A SOLUTION.

I bought some Rossignol Forza 70, thinking they would come with protective tips, like the entire Forze range, because in some photos on your page it appears with tips, and I received the skis without tips,.. I asked if you could get me the said tips (in YOUR PAGE in a photo it comes with tips) and you replied that you couldn't because Rossignol doesn't have them or I don't know what!!!! Very bad

I purchased TWO pairs of skis. According to their website the skis were supposed to arrive by feb 21. After buying the skis they sent an email saying they would deliver a week later. After 5 days they sent an email with the tracking number. However, the day before the delivery, or a week after the purchase, they send another email saying unfortunately they only sent ONE pair of skis... So.. they sent half of my order assuming I was OK with that and it arrived almost one week after it was supposed to according to their website at the time of placing the order....

Disappointing customer service and no assistance for international returns. Unlike most e-commerce sites, Easy Gliss offers no option to arrange a return and leaves the customer to fend for themselves. I had to pay €87.90 to return a product worth €298, which is totally excessive. Better management of returns would avoid this kind of unfair situation. I do not recommend this site.

When 8 cm makes the difference… even on the ski slopes! I ordered a pair of skis from Easy Gliss with high expectations for a vacation in Austria, but they arrived 8 cm shorter than promised. Yes, you read that right: 8 centimeters which, as we know, make a huge difference in many situations! Imagine the scene: ready to race down the slopes at full speed, and then, a moment of confusion… “But where did my extra 8 cm of adrenaline go?” It seemed like Easy Gliss had decided to give me a “minimalist” gift to see if I could turn a pair of short skis into a new sport: “compact skiing,” ideal for those who like to travel light (even if it comes at the expense of a bit of downhill speed). The situation became even more complicated when, after contacting customer service to find a solution – perhaps a voucher or a discount to compensate for the error – I found myself hitting a wall: no compromise, just the obligation to choose between returning the product (and then spending more to rent a pair of skis) or keeping these “compact” skis. In short, a categorical refusal of any balanced solution, which practically forced me to opt for the least costly option, even if it was not at all what I wanted. The staff, who had even installed the bindings for the shoes (probably wearing thick glasses to not notice the incorrect length indicated on every centimeter of the packaged ski), explained the error in a manner as enigmatic as it was absurdly ironic, leaving me wondering if the correct size was simply “out of stock” and if those 8 cm represented the last frontier of winter DIY. After long negotiations, I had to choose between giving up my vacation plans or bearing the extra cost of renting. Caught between pragmatism and humor, I opted to keep the skis – 8 cm shorter, but 8 cm more of stories to tell! If you are looking for a dreadful shopping experience that not only offers you a (almost) compliant product but also a good dose of anecdotes and laughs, Easy Gliss is the perfect place. And remember: in life, sometimes, it only takes 8 cm to change perspective… or at least to race down the slopes with a touch of irony.

Package delivered to a different address than the one indicated during the order.

Quick shipment of the order, however, unresponsive after-sales service that claims not to belong to an online commerce group to justify itself. I had to return my order due to a size issue, shipping costs at the customer's expense and refund still pending even though the package has been received for over 10 days. When contacting the service, the people are extremely unpleasant and hang up on you. I used to order from competing mountain sites and never had such problems.

Scarpa with a defect and unwearable

Two 87-degree edge angles are missing, I request to return or refund the amount

Although the soles and edges are good, the upper part is not worn from use (obviously the paint is normal to suffer wear), it just has multiple breaks. It is disappointing and abusive that a prestigious site like Easy-gliss sells skis in these conditions. I bought my previous skis online from another site and this problem did not come to my mind.

Packaging without bubble wrap, all mixed products, arrived with all packaging damaged and fart in crumbs. They want to charge me for the return, to be avoided!

Too much delay in shipping! No information from the transport company!

I ordered ski pants on the easy-gliss.com site. Upon receipt of the package, it was so poorly packaged that the contents were accessible without unpacking, resulting in the ordered product not being inside. I directly informed Easy-Gliss of the situation by sending them photos of the package that clearly show the totally inadequate packaging. After multiple follow-ups, with no response from them, the seller indicates that he has made a complaint to the carrier (as if the poor packaging of the package was the carrier's fault) and that he was waiting for the results of the investigation. In the meantime, no pants, no refund while I need to go skiing... Seller to avoid. In addition to poorly packaging their products, they do not comply with the legislation in this type of situation which requires a refund to the customer.

Experience at the limit of the absurd. More than 15 days of delivery, total support from customer service (writing 3 messages without ever getting a response), completely inexperienced telephone customer service staff. In the end, I had to personally pick up my product from the carrier's warehouse. Great discounts, but they come at a high price. The seller is absolutely not recommended.

Products do not match

But arrived

Damaged item

Used skis but very worn

Hello, I left a complaint message in your mailbox which went unanswered. There is no option on the site to return the product I ordered in duplicate. Best regards, Franck

Hello, I am disappointed with my delivery, wrong skis delivered in 157 instead of 167cms and bindings not conforming to my order, I think the assembler should have checked better what he was doing and what he delivered. However, a very responsive young lady during my call the day after delivery. This issue has put me in difficulty and will force me to rent because I was supposed to leave for a week with this pair of skis. I would like a commercial gesture from you. Best regards, Christophe.

Because it has not been delivered

The board has arrived and is defective/damaged.

Horrible, avoid!!! Bag received very small. I call customer service for an exchange. And I am spoken to very rudely, I have to reorder and pay shipping again and return the product and pay shipping again.. The lady tells me it's the game when you order on our site. No way to find a solution!!! Super commercial, I am shocked, AVOID THIS EASY GLISS SITE

The transport boxes are of too poor quality, conclusion one binding found the box and is completely scratched. I call to know the length of the shoe, I am told 310mm, the shoes arrive and they are 303, the bindings are therefore poorly mounted. I contacted the store which offered me no solution. Conclusion, there are good products but the advice and transport remain completely goodbye

Junior is not 5-10 years

They are not responding to my assistance request sent

I have received other skis different than the ones bought. When I emailed Easygliss, they told me the courier would collect them and send me the correct ones again, but it’s been already 10 days since my first claim. I want to receive the proper skis bought.

Received package torn and missing 2 items

Product has defects. No response to my email.

Missing item in the received box. Despite my contract with customer service and the delivery person, no solution was found. The pretext for not refunding me is that I accepted the box without raising any reservations, which in my opinion is pure bad faith and a way for the delivery person to protect themselves legally, which was also confirmed to me by the delivery service's customer service. Everyone is passing the buck and hiding behind procedures that would require unpacking all the packages that arrive at my place in front of the delivery person to validate that everything is in order before accepting it, which obviously no one does. The Easy-Gliss customer service apparently contacted the delivery person to obtain compensation but without success, leaving me to fend for myself to obtain redress. I am very lucky that the item did not have a very high value… In short, quite shocking the complete disinterest of the customer once the payment is made… but this is becoming the norm as everyone knows…

Order not received

The product arrived defective as the package was delivered broken, I contacted customer service and they did not provide any solution, unfortunately if it arrived like this they can do nothing. Regrettable and intolerable, I will never buy here again.

An experience I do not recommend! It's easy to get scammed with EASYGLISS, the specialist in fraud!

Worst online purchase experience ever. Order placed on 26-11-2021 and delivered on 11-12-2021. As a matter of fact, I sent many emails as a follow-up to my delayed order, almost no update was received. I had to call and check what's wrong and to my surprise, they informed me that 1 of the items was out of stock. When I asked about any restocking forecast, the answer was: we donno. After such feedback, I requested to cancel my order and refund my money, and it's when the loveliest part of the story reveals: they contacted me the second day saying that the item is in stock and that they can ship it if I'm still interested!!! I decided to keep the order and prior shipping, I requested to change the delivery details. After confirming this request, I received a few days later a return notification from the courier company claiming about some missing details (that were already provided to Easy gliss) I had to rectify this mess again, and provide the correct delivery details to the courier company. Least but not last, they do not provide any detaxation choice/form as you can easily get from other websites such as Glisshop.com (and many others) In summary: 1- The website personnel are very badly organized and cannot relay a simple address detail to the courier. 2- They have a serious lack of communication and stock management. 3- The product status is not accurate: it might show you "in stock" so you find out after completing the order, paying them the money and calling them, that the item is out of stock. 4- They do not offer any detaxation form as other sites do. I do not recommend at all!

The indicated phone number does not answer and the site does not indicate that returns are at the customer's expense

Very very very worn skis, deteriorated... I strongly advise against, buy them from private to private, they will be in much better condition.

The skis arrived broken, one of them with a cut in the ski profile, I sent photos of the breakage to the store to claim and they still haven't responded with a solution...

The description does not match the product sold

Very poor customer listening, no service my package was delivered to the wrong relay and in another village after contacting them they explained to me that it was not serious I just had to go pick it up I would have at least liked an apology and some listening site to avoid