Reviews EASY-GLISS.COM

A bit disappointed with the communication from the delivery service. The order was delayed... it happens. But I never received a response to my follow-ups. It's a shame.

Unfortunately, shipping took too long and I had to order another product elsewhere.

Delivery time announced at J+2. It took 4 days just to prepare the order. Received at J+8 of the order.

Good customer service, but very slow delivery (10 days), which does not match the indications on the site/product. In these times, it's Amazon that sets the standard to follow in terms of delivery.

I received my skis within a reasonable timeframe. My only comment is about the bindings: they're positioned at the limit of my boot size. I think they could have been positioned so the measurement I provided was in the center. I hope I don't have any problems if I ever change boots and the base is larger.

Good attention, although the items came with not much protection in the package

Material visibly unused but with signs of wear on metallic parts that should not exist on new material

The 48-hour deadline was not met. Order placed on Saturday arrived on Thursday. Order was taken late. Had to call customer service.

I received my order very quickly. However, the skis delivered do not match those in the photo in the catalog! Disappointment and another negative point is that the delivery person left the skis in front of our door without notifying us, luckily there were no thieves!!!

Does not answer the phone. Shipping could be a bit faster.

The skis arrived in a simple cardboard box without additional protection even though they are fragile. The pre-settings were completely wrong and I had to ask a store to fix them. Additionally, the inside of the ski was damaged and seems to have been patched. I will never buy from them again

Great, everything went well except when the delivery person left the package in front of the door and we found it in the evening in front of our house… Luckily no one took it!

Delivery by GLS is always to be avoided, this delivery company is unbearable and respects nothing. The delivery person passes in front of the address and does not stop to drop off the damaged box at the relay point leaving a message: in your absence... Unacceptable procedure

Fast delivery. Good price. just disappointed to see 2 small scratches (1 on the sole and 1 on the tip) and some small stains on new skis. Nothing very serious but I expected skis without any marks

The delivery arrived late, and no response was given despite my inquiry by email. Moreover, their phone number is always on voicemail despite many attempts. Too bad because the price of the purchased product is really very interesting… Good luck with the work you have left to improve.

Deadline not met. Order on 15/01 delivered on 22/01 very far from the announced deadlines. Very disappointed.

No user manual for the shoe. It was by trying other models at Decathlon that the saleswoman showed me on their shoes that we could enlarge the straps by turning them. Paid return while many sites operate with free returns. If delivery and return were free, I would have recommended another pair of shoes until I found the right one. But I am not going to pay the transport costs back and forth for each shoe ordered. So I will already stop after one try. Too bad

Order sent to the wrong destination, hence delivery delay.

Helmet received in the wrong size. Customer service offered me a refund or an exchange, then no further action.

Unique photo, multiple products

Only one pair of sneakers delivered out of the two ordered!

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Delivery and order OK But I thought the length of the poles would correspond to a length greater than mine in the end same length The return policy is too complicated and discouraging: print a withdrawal form, fill it out and manage to send it all back by post with a long package....I gave up and I keep the poles as duplicates too bad. I will not place an order on this site because of this

For 6 days I had no news of the shipment.

Lack of clarity on the products... I bought Hero A15 and I receive A17 informing me that they are the same!!!!

Ordering the skis was easy and they are well packaged and installed. However, the delivery time was much longer than expected and the final cost was higher due to import costs. International import costs were not estimated or mentioned during the purchasing process. If this was mentioned, it was not clear to me. This makes me doubt that I will use Easy-Gliss again.

Poor communication, no answer to my message. Other Companies keep better communication and information with the client. The carrier (BRT) also does not communicate: one has to check their website multiple times. Again, other carriers are better.

Order compliant One star less because return fees are charged for size exchange

Easy-Gliss is a good company, however the delivery company DPD they use is not up to par. 13 days to deliver a pair of skis!!! They need to change delivery companies quickly!!!

No problems with ordering and payment. However, the packaging was not great. The skis moved too much inside the package. The package seems to have been opened during transport to see the contents.

I am pleased with the skis but I have not skied with them yet. They were shipped quickly and well packaged. I understood that the skis would be set up and waxed. They were not set up or waxed. I thought the price was very good compared with other sites but discovered, too late, that I needed to pay Customs and Excise Duty on top of the price. The other companies had included it in their price.

Very good material, the advice by phone was very good. But it is very difficult to reach them and the promise of delivery within 48h ended up taking 7 days!!!

Delivery rather fast. Fragile skis, deteriorate quickly… Customer service does not compensate for significant damage for 4 days of skiing… Too bad

Satisfied with the operation of the Easy-gliss site, but very unhappy with the carrier DPD who delivered to a completely ridiculous address and took 1 week to deliver my order

The skis were delivered with 85mm brakes while the ski is 87mm wide. So they rub the sides which is not ideal. I will have to have them replaced. Price was good though.

It took 14 days for the parcel to arrive and the webpage says 72 hours. I had planned a skiing trip and I almost didn't get them in time.

The items inside the package moved freely and crashed into each other causing one item to be damaged when received.

Delivery requested to be delayed by a few days due to unfulfilled vacation. No email in return to indicate that this request was well taken care of. Significantly more expensive than some of its competitors.

Very nice Rossignol hero ski, not yet tried. Order received after a few days of waiting because not presented by the DPD carrier who made me wait at home for nothing for two days in a row!!! Carrier needs to be changed!!!

Lack of support and communication. Website information is not accurate.