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C
Rating: 3 out of 5
You have to wait for the ink to dry before erasing with the white eraser, and he writes a bit too big. Otherwise, wet tissues are great for erasing everything!
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Customer reviews of econotes
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 1 656 published reviews
Summary of reviews
The online store econotes consistently delivers products that meet or exceed customer expectations, with items that match their descriptions perfectly. Customers express delight in the practicality and aesthetics of products like planners and notebooks, highlighting features such as eco-friendliness and attractive designs. The fast delivery service is frequently praised, often accompanied by thoughtful touches like personalized notes in packages that enhance the shopping experience.
Reviews 2 and 3 stars
Reset filtersO
Rating: 3 out of 5
It looks very practical but unfortunately the title page is upside down on my copy, which really bothers me.
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V
Rating: 3 out of 5
The A4 notebook contains a first section of pages with lines (no squares), then a second section with blank pages. Writing is really pleasant and it's easy to erase. The product is top-notch. On the other hand, the website is rather poorly designed. The description doesn't give enough details, the photos don't give more details and you can't miss the options in the second part of the order which don't correspond to the photos in the store (I bought a pack with 4 black pens when I wanted the 4 color pens). Efficient parcel delivery (why not in my letterbox, mystery...). Satisfied but too bad about the pencils.
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J
Rating: 3 out of 5
Writing with the supplied pen isn't great: not very bold and not as fluid as advertised. It's a far cry from the pleasure of writing with a VPen pilot on Clairefontaine paper. What's more, the character recognition software offered is not very efficient. After my complaint, I received a suitable pen and my writing comfort has completely changed. Gliding = very good. Writing thickness = absolutely correct. You have to pay a little attention to the drying time of the ink. Otherwise the word will fade or smear. But the fixing time is not very long. Many thanks for your responsiveness. I haven't tested the application again, so I can't say much more on this point.
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Response from econotes
Hello Jean-Philippe! Thank you for taking the time to update us on your experience with us? We're delighted to hear that everything is going so well! We challenge ourselves to do better so that next time you give us 5 stars!?? Customer satisfaction is our top priority, and their feedback is what enables us to keep improving. Have a great trip?
C
Rating: 3 out of 5
The Notebook is great, but the two basic black pens don't work. They don't seem to have been filled with ink...
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Response from econotes
Hello Charles! Thank you very much for taking the time to give us feedback on your order? Following our telephone conversation, we're delighted to hear that you've received the new pens and are now happy with them! Please feel free to update your feedback?
A
Rating: 3 out of 5
Satisfied with the use, I think it will serve me well, we'll see over the long term if it holds up well.Small hitch in the drying of the ink, especially when turning the pages, if you don't wait long enough, it drools on the other side.Another problem with the pen, after 3-4 uses the mechanism to retract the lead no longer works ... Last little point for improvement this time, it would be very practical to have small ribbons in the notebook to find our last notes!
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Response from econotes
Hello Adeline! Thank you for taking the time to give us some feedback? Concerning the pen (drying time and problems with the lead), we've sent you an e-mail so that we can see together what's going on, and of course find a solution. Our customer service is there to help you in any circumstance!?? As for the bookmark idea, we'll be adding it to our suggestions for future improvements, thanks to you!
S
Rating: 3 out of 5
Not recommended for left-handers. The "paper" doesn't absorb the pen quickly, and the hand spreads the bic across the page. Like when, in elementary school, you had to write in ink...
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S
Rating: 3 out of 5
Not recommended for left-handed users.I'm reliving my childhood nightmares of my hand turning the letters I'd just traced into big pies in spite of myself.Here, the pages are made of a material that doesn't immediately absorb the bic, and the bic doesn't dry out until you touch it with your hand.A shame: I really liked the concept, and the delivery time was very quick.
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Response from econotes
Hello Stéphanie! Thank you for taking the time to give us some feedback? As I've just told you by email, I really can't say whether it's the angle of your wrist when you're writing, or potentially the pen you've received and its ink. I look forward to hearing from you so that we can find a solution!
E
Rating: 3 out of 5
I'm not going back on the quality of the A4 notebook and pens, but I think the price is way too high for the pack.
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Response from econotes
Hello ! Thank you for your feedback on your order? The small format is generally favored by our users as a "reminder", a memo, a notebook that slips easily into the bag and allows us to note the ideas that cross our mind during the day? Note also that all dimensions are displayed in cm, so that our customers can get a very precise idea of what they're ordering? I hope you enjoy using it!
E
Rating: 2 out of 5
I bought this product because the concept seemed interesting. On the other hand, I don't find the writing pleasant at all, nor the erasing with the pen. And I don't see the point of the digital aspect. In short, I must be off target. I'll go back to my classic notebooks and pencil+eraser :)
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Response from econotes
Hello Evelyne! Thank you so much for taking the time to give us feedback on your order. Customer satisfaction is our top priority, and of course it's your feedback that helps us to keep improving? Following our telephone conversation, we look forward to your feedback on the proposed solutions. We hope that the solution provided by email has satisfied your purchase and your experience with us, so please keep us posted! ??
A
Rating: 2 out of 5
Hello, I thought that when I erased there wouldn't be any traces afterwards but the word is still legible even when erased, I find that it doesn't look clean, I'm disappointed.
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Response from econotes
Hello Aurélie, I contacted you by phone on Tuesday (25/08) to tell you how to erase your notes without leaving any marks. I'm delighted to have received your feedback by e-mail, in which you told us that everything was finally working out for the best and thanked us for the advice... Please remember to update your review... Thank you and enjoy!...
L
Rating: 3 out of 5
A little disappointed with the experience. The company claims to be French and transparent, yet the product I received did not correspond to the one I ordered, seemed to be a foreign product (all in English) and was damaged.Customer service was very responsive, however, and I was able to get a quick refund for the notebook.
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Response from econotes
Thank you for your opinion Léa? As we explained to you by e-mail, the end of containment has made restocking difficult. We have to deliver EcoNotebk with neutral packaging for a short period of time, as they are initially intended for professionals/companies. To ensure that our customers benefit, we are currently offering a substantial discount on our products, details of which can be found on the "Promotions" page of our website. Our customers even find this an excellent opportunity to benefit from our products at reduced prices. You have unfortunately come across a faulty product, which is very rare, and when this happens we immediately remedy the situation with a return and refund or replacement, depending on the customer's request, as you have mentioned. We take care of our customers and listen to their concerns, we offer a money-back guarantee because our products are indeed of high quality? We confirm that the company is French, works with French suppliers and that we are transparent. Everything is indicated on the site, in the menu, or in the footer. We needed to make a few important clarifications to the points raised in your comment, which (in spite of yourself, I'm sure) could have misled readers.