9.3/10
★★★★★
based on 1576 reviews published

Latest neutral customer reviews

2 /5
★★☆☆☆

The notebook seems fine, pleasant to write in, a little downside for the ink drying, on the other hand, I bought it for transcribing notes into a pdf or word file, and it turns out that the CamScanner application costs 32 euros/year...I thought the idea of a manuscript and being able to transcribe into a file was nice, I'll stick to taking notes on the computer...

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Bll
purchased on 12/08/2022
Translated review
Answer from econotes
Hello, thank you for your opinion. Concerning the ink, it does indeed need a few seconds to dry, like a fountain pen. If the ink takes longer to dry, don't hesitate to contact us to check that the pen has no defects. The CamScanner application has a totally free part that works very well for scanning notebook pages. You can also use another scanning application if you wish, such as Adobe Scan, genius scan or scanbot.
3 /5
★★★☆☆

The product looks great. I'll see how it goes in daily use. It's a shame, though, that the dots aren't the same size as the usual bujo dots, and the frame reduces the page space a bit. I do think it's a pity, however, that delivery charges + customs duties + postage + VAT make the Econotebook double the initial price for delivery in French overseas departments and territories. No doubt not the manufacturer's fault, but something to bear in mind if you want to buy one.

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Lindsay V.
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3 /5
★★★☆☆

The pens wear out very, very quickly.the little elastic ring that holds the pen to the notebook doesn't really stand up to use.too bad, because the idea is great!!!!

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Lionel B.
purchased on 21/07/2022
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Answer from econotes
Hello Lionel, First of all I'd like to thank you for taking the time to write this review... Customer service will be in touch with you very shortly as the traces should not remain after deletion. We will check your pages for defects. Concerning pen ink, it is thermosensitive, meaning that it can "disappear" depending on temperature. With the current high temperatures, take care not to leave them in the heat, as this could alter the wear life of the pen. Finally, concerning the pen-holder, the elastic does tend to stretch over time. That's why we're developing a new solution in-house.
3 /5
★★★☆☆

Not great. it slides badly on the paper. i don't recommend it.

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Thomas D.
purchased on 15/03/2022
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Answer from econotes
Hello Thomas, Thank you for your feedback. Customer service will be in touch with you shortly, as the pen is supposed to glide effortlessly over the paper.
2 /5
★★☆☆☆

Good basic idea, but when you erase the notes, the page on the pad remains "dirty" and erases badly, too bad.

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Lynda G.
purchased on 06/01/2022
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Answer from econotes
Hi Lynda, Thanks for your feedback! Have you tried wiping with a soft damp cloth? Chloé from customer service will contact you to solve the problem as soon as possible?
3 /5
★★★☆☆

I ordered two A5 notebooks and for each notebook, 4 pens (black, blue, green, red). The packages were delivered in a not very thick bubble wrap envelope which did not protect the products during transport. In one of the two packages, 2 pens had been broken and are completely unusable. I immediately emailed customer service but haven't heard anything since December 1st. So on December 7th I sent a message from the contact form. I hope to hear back this time: In the following days, customer service sent me back new pens, carefully packaged. Apparently, a problem with their platform delayed the processing of requests/complaints.

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Isabelle F.
purchased on 01/12/2021
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Answer from econotes
Hello Isabelle, Thank you for your feedback and in particular for the update... We are delighted to have been able to find a solution despite the minor problems we encountered ????
3 /5
★★★☆☆

Disappointed because I had selected the A4 format and I was not careful at the time of ordering I validated an A5 notebook. Having made the same mistake with my first purchase, I'm not sure.

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Anne-valérie A.
purchased on 26/12/2021
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Answer from econotes
Hello Anne-Valérie, Thank you for your feedback! If you have any problems of this kind, please don't hesitate to contact our customer service department by e-mail ([email protected]), who are super-responsive and will take real pleasure in finding a solution quickly! ????
3 /5
★★★☆☆

When I received my order on December 1st, I unfortunately noticed that some of the pens were broken and therefore unusable. I contacted customer service twice, to no avail. I hope to hear from them soon.

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Isabelle F.
Translated review
3 /5
★★★☆☆

The finish of the products is borderline for the price of a notebook... they're not pretty. The diary is poorly designed: I would have suggested double pages with the days in columns mentioning the hours of the day. The ink takes a long time to dry, which makes it impossible to use this type of notebook to take notes in professional mode in the field, because as soon as you turn the page, everything drools and fades or leaves marks? In the end, it cost me a kidney and two lungs for gadgets that won't last long, that won't be used and I'm going to buy a paper diary and notepads... too bad, because the idea was really brilliant! ,

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Clémence D.
Translated review
2 /5
★★☆☆☆

I thought the sheets were thicker for my use, but the product is quality 🙂

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Marie P.
purchased on 01/12/2021
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Answer from econotes
Hi Marie, Thank you for your feedback... Our sheets are not thicker because we want to get as close as possible to an ordinary notebook ????
3 /5
★★★☆☆

A printing problem on a few pages and pens that dry too slowly. But after sending an e-mail, the team is in the process of rectifying the situation. They phoned me straight away to offer to send me a new diary and other pens. Very responsive and efficient after-sales team. I'd definitely recommend them, especially as the concept of reusable notebooks is great! Feedback: after reporting my problem to the after-sales service, I was pleasantly surprised to be contacted by e-mail and telephone. I received a new diary and set of pens, which are perfect. I recommend them 100% without hesitation and I'll be sure to place another order soon: the A5 notebook really appeals to me! Thank you to this company for their attentiveness and responsiveness!

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Sophie B.
purchased on 29/10/2021
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Answer from econotes
Thank you Sophie for your opinion and especially for the update... I'm delighted that we were able to meet your expectations quickly and that you are delighted with our products...?
3 /5
★★★☆☆

I'm quite happy with the product, and hope that the pens will stand up to travel. However, I'm very disappointed by the packaging for an initiative that claims to be environmentally friendly... plastic, a polystyrene sheet and a plastic bubble-paper envelope just for a notebook and pens, it's a bit much. I'm confident you'll be quick to react and correct this faux-pas 🙂

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Solene C.
purchased on 23/11/2021
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Answer from econotes
Hi Solène, Thanks for your feedback... The plastic used in the notebooks is oxo-biodegradable, meaning that it decomposes under the effect of light, oxygen and heat!... As for polystyrene, we've made every effort to banish it from our packaging. At present, there is no more?
3 /5
★★★☆☆

The idea is very good, but it's a pity that the ink takes so long to dry... and prevents you from turning the pages... You have to erase quickly otherwise it's more difficult.

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Heltib
purchased on 14/11/2021
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Answer from econotes
Hi Carole, thanks for your feedback! ??pen ink is water-based and heat-sensitive. Like a fountain pen, it can take a few seconds for the ink to dry. This can vary according to temperature. If it's very hot, it may take a little longer, but it's a matter of a few seconds more.
3 /5
★★★☆☆

Satisfied overall with the product, but very disappointed that one pen had already run out after only one use of the notebook.

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No
purchased on 22/10/2021
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Answer from econotes
Hello No! Thank you very much for your feedback! Pen ink is heat-sensitive and therefore water-based, so it's not comparable with the ink in "typical" Bic pens. A cartridge is equivalent to 400 m of writing? ! We sell refills on our site, so the pen is not a single-use item, but can be refilled just like a fountain pen ??
3 /5
★★★☆☆

I haven't had time to try out the diary enough to form a pertinent opinion. ,No

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Acheteur Vérifié
Translated review
2 /5
★★☆☆☆

I regret my purchase because I'm not going to use the diaryThe ink doesn't dry and it leaves stainsI've gone back to my classic paper diary which allows me to write down several things on different pages without waiting for the ink to dry.

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Sophie
purchased on 21/10/2021
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Answer from econotes
Hello Sophie, Customer Service is already working with you to find out what's going on. I sincerely hope that we can find a solution that will enable you to enjoy the EcoNotebk? experience in the best possible conditions.
3 /5
★★★☆☆

Edit: very good follow-up from the team, who take problems into account and really think about how to help. Indeed, moistening the wipe is perfect for erasing. I've also switched to the econotebk app. On the other hand, when it comes to drying the ink, I'm sticking to my guns, it doesn't dry quickly at all: taking notes in a meeting, the page stayed open for a good 10 minutes before being closed again. When I reopened it to add a few words, the page next to it was all stained. I let it dry for another 5 minutes before closing it again, and the page next to it was stained and the ink had half faded. My opinion of these notebooks is mixed. I ordered the xl pack. The quality is good, the dispatch is neat, the pens are supplied with each notebook and the ecological aspect is an undeniable plus.but for the price, I thought the app was free but you have to pay extra to use it. (edit, I changed app on the advice of the sav) What's more, it takes well over 10 to 15 seconds for the ink to dry and when you want to write a lot or play something quickly, it's complicated. Some of it gets erased, or you stain the following sheets by turning the page. Finally, I don't know how you do it on the videos, but I can't erase with the microfiber. (Edit: just wet the wipe, it's magic :))

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Mathilde P.
purchased on 12/09/2021
Translated review
Answer from econotes
I'm following up on your exchange with Stéphen and the clarifications you received. The application is a tool we're suggesting as we await our own application in 2022. This application, Camscanner or AdobeScan, has a free part. It's true that you have to click on a little hidden cross to access this part. Concerning drying time: like a fountain pen, this can take a few seconds. It's true that this can vary according to temperature. If it's very hot, it may take a little longer, but it's a matter of a few seconds more... As for the wipe, you do need to moisten it to erase. In the end, it's the water that does the erasing. You can use the wipe supplied or any other cloth. We're trying to improve our communication on how to use the product. You'll find a QR code on the cover page that takes you back to all the usage information for your EcoNotebk as well as for your pens. After-sales service will get back to you in a few days to confirm that, with this information, your EcoNotebk experience is going as well as you'd hoped?
3 /5
★★★☆☆

The notebook is of good quality, but some traces remain.

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Anne-sophie L.
purchased on 30/08/2021
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Answer from econotes
Hello Anne-Sophie, this is indeed not normal. Your request is currently being processed by Penelope from the after-sales service who is dealing with your request?
3 /5
★★★☆☆

As I said earlier, there's still plenty of room for improvement... Traces remain on the agenda despite everything, not suitable for perfectionists like me even if the idea and the team are excellent.

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Clémence D.
Translated review
2 /5
★★☆☆☆

The initial idea is a good one, but on the one hand, pen ink wears out very quickly, and on the other hand, after several passes to erase, the pages end up curling, and it's also very messy. So I have mixed feelings.

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Aurélie
purchased on 07/06/2021
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Answer from econotes
Hello Aurélie! Thank you very much for your feedback? The ink in these pens is heat-sensitive and therefore water-based, so as with any other pen of this type, it will wear out more quickly than a Bic, for example. We sell refills on our website... As for the fact that the pages curl, this doesn't happen when you use a damp cloth. Have you used the eraser? This is only intended for small areas. Regular heavy use of the eraser over large areas can actually damage the pages. Customer service will get back to you to clarify the situation? See you soon!
3 /5
★★★☆☆

High-quality product, but the application needed to use it perfectly is not very intuitive.

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Stéphanie
purchased on 09/05/2021
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Answer from econotes
Hello Stéphanie! Thank you for your feedback. The application does not belong to us, was not developed by us and we are therefore not responsible for it. We only recommend it to our customers who are not familiar with it. I assume that your rating is linked to the use of this application? If so, please feel free to update your review of EcoNotebk (which we did!)? See you soon!
2 /5
★★☆☆☆

I received a very fragile notebook for an article that claims to last over time... Very thin pages, too light a binding and a cheap felt-tip. All this at a price that deserved better. Very disappointed.

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Rondeau
purchased on 02/05/2021
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Answer from econotes
Hello ! We're sorry to hear that you're not happy with EcoNotebk. Unfortunately, we realize that we can't please everyone, which is why we offer a money-back guarantee. We're also sorry you've come to such a strong opinion so soon. The pages are very strong, fragile is not the word to describe the EcoNotebk? If you need anything, including returning your order, please do not hesitate to contact customer service directly. Have a nice day?
3 /5
★★★☆☆

I'm moderately satisfied. The principle is really great, except that:- pages with lines and spaces for children's writing are missing- the ink takes a little time to dry, so watch out for your hand or sweater running over it. -the erasing system has its limits. I use it daily in my work, but in the end, once you've used a page a dozen times, it becomes unusable and dirty, and the pen doesn't write very well any more. And yet, I do use the wet wipe to erase my page at the end of the day. Too bad, I thought I'd be able to use one page more times. Otherwise, writing is pleasant on a "new" page.

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Emma
purchased on 14/12/2020
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Answer from econotes
Hello Emma! Thanks for your feedback? The B5 notebooks are indeed half lines and half dots. However, we do have A4 notebooks with lines and line spaces (Séyès squares). As for the ink, you have to wait a few seconds for it to dry? And for the erasing system, is it the eraser you use? Because the eraser is more of a back-up solution for erasing a very small area precisely. We always recommend using a moistened wipe, which leaves the page as good as new. In fact, I've used my own notebook dozens of times, and the appearance of the pages hasn't changed at all. If you ever have a problem, don't hesitate to contact our customer service team, who'll be delighted to help! Have a nice use.
3 /5
★★★☆☆

I've placed several orders for notebooks in different sizes, for myself and my colleagues. On the other hand, I don't know if I press too hard when writing or I don't know, but the writing never really goes away. It leaves marks and after about ten erasures, I have to tear up the page because it becomes illegible. What's more, when I erase with the water cloth, it "smears" the pen and the page remains "dirty". Still, it's a very nice alternative, especially as I take a lot of notes and make a lot of to-do lists at work.

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Fanny N.
purchased on 18/04/2021
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Answer from econotes
Hello Fanny! Thanks for your feedback? You really shouldn't press down, as it's not necessary and can cause problems when erasing. The stone paper + friction pen combo allows naturally fluid writing, the pen simply has to glide over the paper. It's not like using a bic pen. The ink is watery, so once you've wiped it, wipe it again and wipe it again. Your page will be as good as new. If you need any further assistance, don't hesitate to contact our customer service team, who'll be happy to help. See you soon?
3 /5
★★★☆☆

Hello, I write a lot to memorize and I always end up throwing away my notebooks after a while because I don't really need to reread my notes. So I thought Econotebook would be a good way of saving paper and therefore trees. At first, I was very pleased. The problem was that I hadn't anticipated the time it would take to erase the notebook with the damp cloth. The second problem is that after the second wipe, yellowish marks remain and it doesn't make you want to write at all. In short, I'm not sure it's suitable for my use. NB: I don't have a hair dryer and I don't want to buy one for that.

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Bulle
purchased on 14/04/2021
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Answer from econotes
Hello Bulle! Thank you for your feedback. We're sorry to hear that the EcoNotebk didn't meet your expectations. Please note that it is advisable to wait for the ink to dry (a few seconds) before erasing, otherwise the natural consequence is ink smearing. I can't find any correspondence with Customer Service about your concerns. It's a shame you didn't contact them before leaving your review. We are there for our customers no matter what. I'll ask Customer Service to contact you, so you can look into it together. Have a nice day?
3 /5
★★★☆☆

Hello, I write a lot to memorize and I always end up throwing away my notebooks after a while because I don't really need to reread my notes. So I thought Econotebook would be a good way of saving paper and therefore trees. At first, I was very pleased. The problem was that I hadn't anticipated the time it would take to erase the notebook with the damp cloth. The second problem was that, after the second wipe, yellowish marks remained and I didn't feel like writing at all. In short, I'm not sure it's right for my purposes. NB: I don't have a hairdryer and I don't want to buy one for this.

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Bulle
Translated review
3 /5
★★★☆☆

Overall, I'm satisfied with my purchase (the diary + notebook + notepad pack). I think the ecological approach is great and it's very pleasant to write on them with the erasable pens included. I'm only giving it 3 stars for the moment because:- the drying time is long. The eraser on the black pen dirtied and even damaged my diary. It's better to erase with a damp cloth and then dry.

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Mary
purchased on 06/04/2021
Translated review
Answer from econotes
Hello Mary! Thank you for your feedback on your order? We're sorry that you weren't completely satisfied with the EcoNotebk? However, please note that the drying time of the ink (about a few seconds) is beyond our control. This is inherent in any "Friction" pen (heat-sensitive ink). We are, however, trying to develop a solution that might change this. As for the eraser, as we often point out (here, on our networks), it's only a back-up system for small areas such as spelling mistakes. In fact, in the instructions for use inside the notebooks, we recommend using a moistened wipe. We wish you all the best with your EcoNotebk?
3 /5
★★★☆☆

It doesn't feel at all like writing on real paper with ink. More like sliding on plastic, but it's true that it's totally erasable and reusable, so a good compromise I suppose.

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An4t
purchased on 12/03/2021
Translated review
Answer from econotes
Hello ! Thanks for your feedback? The paper is not classic paper, but stone paper. So you won't find the same feeling as a ballpoint pen on classic paper. The pen glides over the EcoNotebk paper and that's what makes it such a pleasure to use. We wish you great paper savings!
3 /5
★★★☆☆

Nothing to say

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Sylvie M.
Translated review
3 /5
★★★☆☆

The concept is great but sometimes the pen drools and it doesn't go away ...

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Madame A.
purchased on 22/02/2021
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Answer from econotes
Hello ! Thank you for your feedback on your order. It's very strange, did you use the pens provided? And erased with the slightly dampened wipe? I'll ask Customer Service to get in touch with you so you can find out together. See you soon!
3 /5
★★★☆☆

Mixed opinion. The product claims to be an alternative to paper waste. A fine ecological promise, but ... I regret the product's over-packaging: a cardboard box containing a plastic bag and non-recyclable foam for a notebook is too much. I'm also disappointed by the ink consumption induced by the composition of the paper. Making an effort to use less paper but having to buy twice as many non-recyclable pens is a shame. Otherwise, I'm delighted with the product. The promise of paper that can be reused many times is kept.

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Pascale D.
Translated review
3 /5
★★★☆☆

A little disappointed by the product ... very expensive, and not worth the 40 euros. Erasable pens are everywhere and can be used on any surface. It's a nice idea, but it needs to be developed.

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Mathilde F.
purchased on 05/02/2021
Translated review
Answer from econotes
Hello Mathilde! Thank you for your feedback. We're sorry that EcoNotebk didn't live up to your expectations. But could you tell us a little more about it? What exactly were your expectations of it? And what do you consider to be good "value for money" (something that's up to each individual)? We are, and always have been, very attentive to our customers' needs, so we'd be delighted to hear more about your experience. Customer service has already sent you an email. Otherwise, as mentioned, the quality/price ratio is appreciated, as the notebook is durable and can be used up to 1000 times without deteriorating (when you think that you erase the whole diary once a year, it will outlive you!)... all this for a much lower price than an ordinary notebook that you throw away. As far as pens are concerned, you don't have to use strictly ours. You can use any frixion pen or refill you find on the market. In any case, as I said, our customer service is at your disposal. See you soon?
3 /5
★★★☆☆

The paper is very slippery, which I find annoying (I write very badly as a result!) Another point is that the ink in the pens runs out at a dizzying rate! I bought this notebook to reduce my environmental footprint, but if I have to use 3 or 4 times as many pens (at least), where's the advantage?

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Gabrielle
Translated review
3 /5
★★★☆☆

Not great for left-handed people, as the ink fades quickly after all. Otherwise, I love the principle! And I love the layout of the diary, even if it lacks a little color for my taste.

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Ericka C.
Translated review
3 /5
★★★☆☆

You have to wait for the ink to dry.Today, I used it at work and without doing anything on purpose (because I was on the phone), I took notes on the Note Book with a pen. I only realized it afterwards. Impossible to clean. It forces us not to use other pens. But that's not possible and forces me to be careful every time. Except that in an emergency, you can forget that you need to use a gel pen instead. What's more, colleagues have to be informed to avoid using their non-gel pens on the notebook. Not very practical and impossible to propose this solution in my company, which is very attentive to carbon emissions.

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Valéry C.
purchased on 15/12/2020
Translated review
Answer from econotes
Hello Valéry! Thanks for your feedback? Indeed, using a gel pen with the stone paper is what makes the EcoNotebk reusable. So don't use conventional pens if you want to reuse your notebook, unless you want to make, for example, a chart that will remain as you fill it in and erase its contents. To always have the right pen and avoid your misadventure we automatically supply a pen with its pen holder to stick on the notebook. I'm sure that once you've stuck it on, it won't happen to you again. The information is also given on the instructions supplied and in the EcoNotebk on the first page, so your colleagues won't be able to miss it! Best of luck to you.
3 /5
★★★☆☆

Free delivery, except that the choice is not available at the time of payment! Very quick reaction from éconotebk who phoned me 1/2 hour after my order and offered me an extra product to compensate for the delivery costs.for that I add 2 stars.on the other hand leaving the "free delivery" "ad", while they explain to me that they have abandoned it, is frankly limited. A webmaster can rectify this more than quickly.

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Ulrich P.
purchased on 26/11/2020
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Answer from econotes
Hello Ulrich! Thank you for your feedback, delivery was indeed offered for containment. Rest assured, since the end of November there have been no ads mentioning free delivery. You may have saved it, in which case you'll still see it, but now you're the only one. You consulted us before placing your order to claim the free delivery that was mentioned on the product sheet. The chat operator asked for 3 minutes to carry out the necessary checks and become fully acquainted with the current file in order to help you as best she could, but when she returned, you'd already ordered, complaining about the length of the check. Stéphen called you within half an hour to apologize and offer you an extra notebook in your order, which you accepted. Then we discovered that you had written a review on Trustpilot even though you hadn't received your order. We don't take this personally, we understand that you certainly needed to vent your frustration, and we're glad we could be of service. If the speed of our intervention and the notebook offered in your order didn't alleviate this, we hope your daughter will be happy to open her parcel at Christmas.Have a wonderful holiday season from EcoNotebk.
3 /5
★★★☆☆

The pencil doesn't work properly. And you have to wait for the gel to dry.

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Valéry C.
Translated review
3 /5
★★★☆☆

You have to wait for the ink to dry before erasing with the white eraser, and he writes a bit too big. Otherwise, wet tissues are great for erasing everything!

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Carole C.
Translated review
3 /5
★★★☆☆

It looks very practical but unfortunately the title page is upside down on my copy, which really bothers me.

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Orianne V.
Translated review
3 /5
★★★☆☆

The A4 notebook contains a first section of pages with lines (no squares), then a second section with blank pages. Writing is really pleasant and it's easy to erase. The product is top-notch. On the other hand, the website is rather poorly designed. The description doesn't give enough details, the photos don't give more details and you can't miss the options in the second part of the order which don't correspond to the photos in the store (I bought a pack with 4 black pens when I wanted the 4 color pens). Efficient parcel delivery (why not in my letterbox, mystery...). Satisfied but too bad about the pencils.

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Vincent G.
Translated review