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S
Rating: 1 out of 5
Does not liquefy or very little the eyes and itching on the eyelids after use
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Customer reviews of EMGIDI
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 3 035 published reviews
Summary of reviews
The online store EMGIDI is recognized for providing very good products that meet customer expectations, particularly noted for their effective heating masks. Many customers highlight the speed of delivery, with numerous mentions of orders arriving quickly and in excellent condition, ensuring a smooth shopping experience. The customer service is praised for being responsive and informative, with quick email responses and helpful explanations regarding product usage, which enhances user satisfaction.
Reviews 1 and 2 stars
Reset filtersC
Rating: 1 out of 5
Hello, this is not a bad product on the contrary, but not for me.
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Z
Rating: 2 out of 5
I had to place 2 orders before getting it ... I received no information about the order tracking either
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N
Rating: 2 out of 5
Honestly not very satisfied with the eyeseal 4 mask, it did not solve my nighttime dry eye problem
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F
Rating: 1 out of 5
Zero star, very expensive product for a quality more than mediocre
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E
Rating: 1 out of 5
I find that there is little information or explanations for the masks that are sold
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M
Rating: 2 out of 5
I had the old model of mask, which I found much better. The heating surface is reduced, the adjustable tab on the nose is not practical and uncomfortable to wear, the choice of heating time is no longer possible, and the power cord is not practical to plug in. I use the mask several times a day for medical reasons, and all these changes from one version to another have led me to this conclusion of dissatisfaction.
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Response from EMGIDI
The USB44 mask is designed to be applied to the eyelids, adjusting the nasal bridge. Sometimes the mask is worn too low and consequently, the nasal bridge becomes uncomfortable and the heating seems less strong. Just raise the mask so that the bottom of the mask is in contact with the lower eyelids.
C
Rating: 1 out of 5
The device is not working! What steps should I follow to return it and get a refund? Thank you for your response.
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D
Rating: 1 out of 5
Hello, the received device does not work. Please let me know the procedure for a replacement.
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M
Rating: 2 out of 5
THE BEEP FOR BLINKING IS NON-EXISTENT ONLY THE ONE FROM THE SESSION PROGRAM WORKS
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J
Rating: 1 out of 5
It's not worth the price, the size is for small faces, the edge hurts the nose!! In short, there are cheaper options on Amazon that are just as effective.
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M
Rating: 1 out of 5
I don't have a microwave, so it won't be useful unfortunately.
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C
Rating: 2 out of 5
The emitted heat is far from uniform.
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G
Rating: 2 out of 5
Received article (basic TE mask) but the two foam pads were detached on the top, a visible line of glue. After strong pressure, they seem to be glued properly, but I can't say if the mask will last over time. It remains effective for incomplete eye closure at night (I had already taken this mask last year but this one had not been waterproof for a few months, the pads having detached just after several months of use)
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G
Rating: 1 out of 5
Very disappointed with my purchase. The quality leaves much to be desired. One side is more opaque than the other. No difference with or without the mask. I would like a refund.
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M
Rating: 2 out of 5
Finally, I find that it's expensive for a product that warms my eyes moderately. The nose stop doesn't fall as it should, so the mask doesn't position itself correctly, which means I hardly get any heat on my eyes and around them. I am really disappointed with my purchase, especially at that price. Moreover, it seems limited in the number of uses, which disappoints me even more. I won't advertise it. So it stays in its box; it's a useless purchase for me given its high purchase price. If you have a solution for me or feedback.
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N
Rating: 2 out of 5
My eyes are less dry when I wake up after using this mask. Of course, it's not enough: I also apply a drop of Vismed gel multi when I go to bed and one during the night as prescribed, but it contributes to my comfort. The problem is that the mask degrades very quickly. It's only been three months since I bought it, and I'm afraid it'll soon be ruined... Within the first few weeks, the headband was loosening on its own. Then the foam around the eyes began to detach from the silicone shell, as did other parts of the mask. As a result, the quality/price ratio is not up to scratch.
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M
Rating: 1 out of 5
Happy but an extra wipe would be nice in the pack
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C
Rating: 1 out of 5
I've been using the wipes morning and night for 4 days, and it's worse than before, my eyes were stuck! I've given up;
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D
Rating: 1 out of 5
Mask of poor quality, very fragile electrical system concerning the wires connecting to the mask, would greatly benefit from consolidation.
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V
Rating: 1 out of 5
I've been using the mask for 10 days and so far there's been no improvement.
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M
Rating: 1 out of 5
I wrote to you to tell you that these glasses are too big for me and asked if I could return them.
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Response from EMGIDI
Hello Martine,
We did indeed take your feedback into account and did what was necessary as soon as we got back from vacation. You were reimbursed after the product was returned, as stipulated in our General Terms and Conditions.
Yours faithfully
The EMGIDI team
We did indeed take your feedback into account and did what was necessary as soon as we got back from vacation. You were reimbursed after the product was returned, as stipulated in our General Terms and Conditions.
Yours faithfully
The EMGIDI team
C
Rating: 1 out of 5
No worries with the delivery but the humidifier only worked for a few days. I'll give you a call when you're back in business. August 12, I think. Sincerely Catherine Koupper
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Response from EMGIDI
Hello Catherine, your order was refunded on 21/08 when we returned from holiday. Sincerely, the EMGIDI team.
S
Rating: 2 out of 5
We had ordered a USB extension cable for the heated eye mask. We wanted to return the USB extension cord because it didn't fit with my plug adapter. Someone told us that we had to pay for the return postage and that we shouldn't have ordered it. Please note that other sites issue return labels where postage is free. The other sites have 30 days to return the product and you only have 7 days. Best regards. Serge Détruit
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G
Rating: 1 out of 5
Good quality
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N
Rating: 1 out of 5
Despite the positive reviews, which I don't share, I'm very disappointed with the product. The mask is hard to bear, the foam is too high and itchy. No sign of moisture to moisturize the eye. Too bad I believed in it
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M
Rating: 1 out of 5
Hello, I went to the relay point yesterday and my parcel still hasn't arrived. Can you tell me where it's stuck? I will make a complaint.
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M
Rating: 1 out of 5
the mask is not very comfortable to wear. It hurts the nose even if you don't tighten it too much and the cord is too short...
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D
Rating: 1 out of 5
The heated mask hardly heats at all... There must be something wrong with it.
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A
Rating: 2 out of 5
The mask is fine, but the cleansing discs are too greasy (I-lid'N lash) and you have to wipe your eyelids with a Kleenex afterwards, which isn't very practical! I regret buying the cleansing discs.
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Response from EMGIDI
Don't wipe off the hyaluronic acid; on the contrary, let it be fully absorbed by your skin for maximum moisturizing effect.
the hyaluronic acid in these wipes is medical-grade, which can make a difference compared with less moisturizing cosmetic hyaluronic acids.
the hyaluronic acid in these wipes is medical-grade, which can make a difference compared with less moisturizing cosmetic hyaluronic acids.
B
Rating: 2 out of 5
The shipment is announced by the post office and is delivered to a relay point without any tracking.!14 euros in shipping costs to still have to pick it up 🙃The cables are very bulky and the velcro catches the hair. The piece of canvas "rolls" and is too wide and the mask could be wider and better encompass the eyes...
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V
Rating: 2 out of 5
The mask is too wide and hurts the nose without being pressed against the lower part of the eyes.
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R
Rating: 1 out of 5
I have received nothing. No stars
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N
Rating: 2 out of 5
THE MASK MUST BE HEATED WITH MICRO-WONES. What if you don't have any?
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Response from EMGIDI
Hello, Please return the product to us and we will refund your money or offer you the USB44 mask, which does not require a microwave.
E
Rating: 2 out of 5
The site is good. However, I'm not entirely satisfied with the Chaumanne pack.
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C
Rating: 2 out of 5
Order partially delivered, no comment, no information on the balance to be delivered, it's a shame.
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S
Rating: 2 out of 5
Package received quickly and conformed to my order. However, the mask was not clean (stain inside the mask).
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P
Rating: 1 out of 5
Hello, I was able to try the closed chamber glasses when I placed an order, but the glasses are too small, I can't even fit them on my face, let alone the silicone ones. On top of that, the lenses were completely pointing downwards, I totally thought it was a joke, but unfortunately it's true.
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M
Rating: 2 out of 5
I did not receive the correct item ordered and had to send it back... fortunately customer service was very reactive and I received the correct order 2 days later!
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J
Rating: 1 out of 5
Good evening, The parcel arrived at my address even though the order form mentioned my father's address. Disappointed by this lack of professionalism. Yours faithfully V. HERTIENNE
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