Customer reviews of EMGIDI

9,6 /10

Based on 3 116 published reviews

5 2 713 87% 4 291 9% 3 61 2% 2 22 1% 1 29 1%

Summary of reviews

The reviews highlight reliable delivery and fast service, with many customers noting quick order processing and prompt arrival, and the products arriving as described. The masks and heating devices are described as easy to use, with accessible heating modes, comfortable wearing experience, and effective relief for dry eyes and eyelid irritation. Customers repeatedly mention practical features such as temperature maintenance during treatment, soothing diffused heat, and beeps or alerts that enhance usability. Overall, the store is associated with solid product performance, helpful ophthalmologist alignment, and strong satisfaction with both quality and value.

Reviews 1 and 2 stars

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Christine S.

Published on 13/02/2023 à 08h55 following a purchase from 24/01/2023

Order partially delivered, no comment, no information on the balance to be delivered, it's a shame.

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Sandrine B.

Published on 24/01/2023 à 06h26 following a purchase from 12/01/2023

Package received quickly and conformed to my order. However, the mask was not clean (stain inside the mask).

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Patrick S.

Published on 23/01/2023 à 20h42 following a purchase from 09/01/2023

Hello, I was able to try the closed chamber glasses when I placed an order, but the glasses are too small, I can't even fit them on my face, let alone the silicone ones. On top of that, the lenses were completely pointing downwards, I totally thought it was a joke, but unfortunately it's true.

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Myriam J.

Published on 04/09/2022 à 19h56 following a purchase from 20/08/2022

I did not receive the correct item ordered and had to send it back... fortunately customer service was very reactive and I received the correct order 2 days later!

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Joseph B.

Published on 24/08/2022 à 20h22 following a purchase from 07/08/2022

Good evening, The parcel arrived at my address even though the order form mentioned my father's address. Disappointed by this lack of professionalism. Yours faithfully V. HERTIENNE

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Christian S.

Published on 04/08/2022 à 10h50 following a purchase from 25/07/2022

delay, then finally a product more expensive than expected.domage

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Lionel P.

Published on 09/06/2022 à 14h23 following a purchase from 26/05/2022

THE SITE IS NOT ACCESSIBLE FROM ABROAD (SWITZERLAND) WHICH GREATLY COMPLICATES ! DELIVERY TIME NOT RESPECTED.

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Matthieu V.

Published on 09/06/2022 à 10h42 following a purchase from 27/05/2022

I received the moist heat mask but it doesn't provide any moisture so that's a bit disappointing.

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Michel M.

Published on 10/12/2019 à 16h49 following a purchase from 18/11/2019

When I didn't receive my parcel on the date indicated, I phoned. Someone answered: "Yes, your parcel hasn't left yet because "THE POST OFFICE HAS NOT DELIVERED THE PACKAGING" Who are they kidding !!!!!!!!!!

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Maëllys T.

Published on 21/10/2019 à 06h55 following a purchase from 25/09/2019

The mask is unusable for people who sleep on their side, as the shell hurts the temple and the mask doesn't stay in place. It's essential to sleep on your back, otherwise it's useless.

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Lionel L.

Published on 25/04/2019 à 15h49 following a purchase from 15/04/2019

Website not working properly, impossible to place an order

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