The reviews highlight reliable delivery and fast service, with many customers noting quick order processing and prompt arrival, and the products arriving as described. The masks and heating devices are described as easy to use, with accessible heating modes, comfortable wearing experience, and effective relief for dry eyes and eyelid irritation. Customers repeatedly mention practical features such as temperature maintenance during treatment, soothing diffused heat, and beeps or alerts that enhance usability. Overall, the store is associated with solid product performance, helpful ophthalmologist alignment, and strong satisfaction with both quality and value.
Hello, satisfied at 65% since I don't hear the beeps that invite us to blink (the beeps are too high-pitched and blend with my tinnitus). Is it possible to modify these sound beeps to make them lower? I also have a question, I wanted to call you but in vain 3 times. What are the frequencies to do this 12' treatment exercise? Best regards. Laurent Iglésias [email protected]
Translated reviews
M
Myriam R.
Rating: 1 out of 5
following a purchase from 08/06/2026
Connection issue
Translated reviews
P
Pascale B.
Rating: 3 out of 5
following a purchase from 06/06/2026
Satisfied with the heating mask, however the eye contour mask box contains 4 masks while the instructions indicate 6... at 35€ the box, that's expensive at over 8€/mask... I do not recommend
Translated reviews
C
Colette G.
Rating: 1 out of 5
following a purchase from 02/06/2026
The eyelash brush from this order does not work - see contact email (I am waiting for your response - thank you)
Translated reviews
J
Jihen J.
Rating: 1 out of 5
following a purchase from 02/06/2026
The scratch quickly tore after not even a week of use, too bad for the price
Translated reviews
C
Clement B.
Rating: 1 out of 5
following a purchase from 20/05/2026
it doesn't work
Translated reviews
S
Sophie H.
Rating: 1 out of 5
following a purchase from 14/05/2026
Does not liquefy or very little the eyes and itching on the eyelids after use
Translated reviews
M
Martine G.
Rating: 3 out of 5
following a purchase from 10/05/2026
Very happy with the heating mask but not with the battery because there is no explanatory notice and I don't know what all these plugs are for. I had a hard time using it and I even went to buy an additional cord that is useless to me!
Translated reviews
C
Carole K.
Rating: 1 out of 5
following a purchase from 06/05/2026
Hello, this is not a bad product on the contrary, but not for me.
Translated reviews
S
Salma H.
Rating: 3 out of 5
following a purchase from 04/05/2026
The wipe is missing. I was offered to buy it at full price and without a reduction in shipping costs.
Translated reviews
M
Mirtille S.
Rating: 3 out of 5
following a purchase from 03/05/2026
7
Translated reviews
C
Chrystelle B.
Rating: 3 out of 5
following a purchase from 28/04/2026
For now my opinion is average, I bought it on the advice of my ophthalmologist. Small practical tube, does not run. At first the ricil did not sting me, but by the end of the day red eyelids. I will try again later.
Translated reviews
F
Frédérique B.
Rating: 1 out of 5
following a purchase from 27/04/2026
Zero star, very expensive product for a quality more than mediocre
Translated reviews
D
Djaouida B.
Rating: 3 out of 5
following a purchase from 17/04/2026
Average does not hold well. Results on dry eyes too soon.
Translated reviews
T
Thierry L.
Rating: 3 out of 5
following a purchase from 27/03/2026
Package arrived well, quickly, but very high customs duties (1/3 of the product price) not specified at the time of purchase.
Translated reviews
E
Elodie L.
Rating: 1 out of 5
following a purchase from 23/03/2026
I find that there is little information or explanations for the masks that are sold
Translated reviews
D
Dominique R.
Rating: 3 out of 5
following a purchase from 21/03/2026
Way too expensive for a piece of fabric with resistance inside.
Translated reviews
R
Raymond A.
Rating: 3 out of 5
following a purchase from 21/02/2026
For now it works but I have no improvement in my eye troubles
Translated reviews
A
Anne M.
Rating: 3 out of 5
following a purchase from 03/02/2026
Product that did not work for me. Uncomfortable and only heated on one side. Returned within the withdrawal period and refunded without any problem.
Translated reviews
C
Claire G.
Rating: 1 out of 5
following a purchase from 15/01/2026
The device is not working! What steps should I follow to return it and get a refund? Thank you for your response.
Translated reviews
J
Jean B.
Rating: 3 out of 5
following a purchase from 13/01/2026
I am generally satisfied but I find that the temperature of the mask at 44 degrees is difficult to assess and in any case is only at maximum at the end of the cycle. Moreover, the protective veil is very stretched after only 10 days of use
Translated reviews
D
Danielle C.
Rating: 1 out of 5
following a purchase from 15/12/2025
Hello, the received device does not work. Please let me know the procedure for a replacement.
Translated reviews
G
Georgette S.
Rating: 3 out of 5
following a purchase from 04/01/2026
No problem!
Translated reviews
M
Monique F.
Rating: 3 out of 5
following a purchase from 25/11/2025
It's a shame the power cable is too short.
Translated reviews
S
Sylvie F.
Rating: 3 out of 5
following a purchase from 21/11/2025
Not bad but could be more effective.
Translated reviews
P
Philippe B.
Rating: 3 out of 5
following a purchase from 12/11/2025
The site is fine, no problem
Translated reviews
J
Jean-François R.
Rating: 1 out of 5
following a purchase from 21/10/2025
It's not worth the price, the size is for small faces, the edge hurts the nose!! In short, there are cheaper options on Amazon that are just as effective.
Translated reviews
B
Bernard A.
Rating: 3 out of 5
following a purchase from 22/10/2025
Speed between order and delivery...
Translated reviews
A
Ana D.
Rating: 3 out of 5
following a purchase from 26/09/2025
The mask heats very little
Translated reviews
M
Mathilde O.
Rating: 1 out of 5
following a purchase from 19/09/2025
I don't have a microwave, so it won't be useful unfortunately.
Translated reviews
G
Gwenaëlle P.
Rating: 3 out of 5
following a purchase from 21/09/2025
I have difficulty feeling the heat of the mask on my eyes. However, my daughter seems to appreciate it, so I will keep it for her. But I hesitate to get another one for myself.
Translated reviews
N
Nathalie N.
Rating: 3 out of 5
following a purchase from 04/09/2025
I don't really see any effect of humidity on my eyes nor any improvement in my dry eye condition.
Translated reviews
S
Sandrine B.
Rating: 3 out of 5
following a purchase from 01/09/2025
The product I commented on does not suit me at all. These are eye protections for the night, way too big, "heavy" with a foam that itches me, impossible to sleep with (almost €52 with VAT and shipping costs). Packed hermetically and hygienically, I did not allow myself to request a return and thus a refund.
Translated reviews
G
Gwenael B.
Rating: 1 out of 5
following a purchase from 15/07/2025
Very disappointed with my purchase. The quality leaves much to be desired. One side is more opaque than the other. No difference with or without the mask. I would like a refund.
Translated reviews
D
David G.
Rating: 3 out of 5
following a purchase from 15/07/2025
Delivery ok. As for the effectiveness of the mask over time, I cannot comment because I just received it
Translated reviews
C
Christelle B.
Rating: 3 out of 5
following a purchase from 10/07/2025
Several purchases: 1. the USB heating mask = good currently 2. the rechargeable USB humidifier is of poor quality. The "mist" condenses on the top base and clogs the nozzle. As a result, the device gets stuck and stops working. Very disappointing and unusable.
Translated reviews
F
Francoise N.
Rating: 3 out of 5
following a purchase from 19/05/2025
Listening to the customer
Translated reviews
A
Astride F.
Rating: 3 out of 5
following a purchase from 14/04/2025
I would have preferred to be able to unplug the mask during the break. In other words, I thought I was buying a rechargeable mask that could be unplugged during use.
Translated reviews
R
Ramos Da Fonseca S.
Rating: 3 out of 5
following a purchase from 05/03/2025
The inner part of the mask is broken, the interior protection of the mask in fabric.
Translated reviews
B
Bernadette M.
Rating: 3 out of 5
following a purchase from 14/01/2025
Heated mask USB44 practical but the heat seems to be below 44°c ( hygh position ) so insufficient for serious blepharitis .
Translated reviews
We use cookies for audience measurement and improving user experience.
English 
Français 
Español 