The online store EMGIDI is recognized for providing very good products that meet customer expectations, particularly noted for their effective heating masks. Many customers highlight the speed of delivery, with numerous mentions of orders arriving quickly and in excellent condition, ensuring a smooth shopping experience. The customer service is praised for being responsive and informative, with quick email responses and helpful explanations regarding product usage, which enhances user satisfaction.
Very happy with the heating mask but not with the battery because there is no explanatory notice and I don't know what all these plugs are for. I had a hard time using it and I even went to buy an additional cord that is useless to me!
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Zoé B.
Rating: 2 out of 5
following a purchase from 02/05/2026
I had to place 2 orders before getting it ... I received no information about the order tracking either
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Salma H.
Rating: 3 out of 5
following a purchase from 04/05/2026
The wipe is missing. I was offered to buy it at full price and without a reduction in shipping costs.
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mirtille S.
Rating: 3 out of 5
following a purchase from 03/05/2026
7
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Nacim H.
Rating: 2 out of 5
following a purchase from 29/04/2026
Honestly not very satisfied with the eyeseal 4 mask, it did not solve my nighttime dry eye problem
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chrystelle B.
Rating: 3 out of 5
following a purchase from 28/04/2026
For now my opinion is average, I bought it on the advice of my ophthalmologist. Small practical tube, does not run. At first the ricil did not sting me, but by the end of the day red eyelids. I will try again later.
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Djaouida B.
Rating: 3 out of 5
following a purchase from 17/04/2026
Average does not hold well. Results on dry eyes too soon.
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Thierry L.
Rating: 3 out of 5
following a purchase from 27/03/2026
Package arrived well, quickly, but very high customs duties (1/3 of the product price) not specified at the time of purchase.
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Dominique R.
Rating: 3 out of 5
following a purchase from 21/03/2026
Way too expensive for a piece of fabric with resistance inside.
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Raymond A.
Rating: 3 out of 5
following a purchase from 21/02/2026
For now it works but I have no improvement in my eye troubles
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anne M.
Rating: 3 out of 5
following a purchase from 03/02/2026
Product that did not work for me. Uncomfortable and only heated on one side. Returned within the withdrawal period and refunded without any problem.
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Marion H.
Rating: 2 out of 5
following a purchase from 16/01/2026
I had the old model of mask, which I found much better. The heating surface is reduced, the adjustable tab on the nose is not practical and uncomfortable to wear, the choice of heating time is no longer possible, and the power cord is not practical to plug in. I use the mask several times a day for medical reasons, and all these changes from one version to another have led me to this conclusion of dissatisfaction.
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Response from EMGIDI
The USB44 mask is designed to be applied to the eyelids, adjusting the nasal bridge. Sometimes the mask is worn too low and consequently, the nasal bridge becomes uncomfortable and the heating seems less strong. Just raise the mask so that the bottom of the mask is in contact with the lower eyelids.
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Jean B.
Rating: 3 out of 5
following a purchase from 13/01/2026
I am generally satisfied but I find that the temperature of the mask at 44 degrees is difficult to assess and in any case is only at maximum at the end of the cycle. Moreover, the protective veil is very stretched after only 10 days of use
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Micheline C.
Rating: 2 out of 5
following a purchase from 29/12/2025
THE BEEP FOR BLINKING IS NON-EXISTENT ONLY THE ONE FROM THE SESSION PROGRAM WORKS
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Georgette S.
Rating: 3 out of 5
following a purchase from 04/01/2026
No problem!
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Monique F.
Rating: 3 out of 5
following a purchase from 25/11/2025
It's a shame the power cable is too short.
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SYLVIE F.
Rating: 3 out of 5
following a purchase from 21/11/2025
Not bad but could be more effective.
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Philippe B.
Rating: 3 out of 5
following a purchase from 12/11/2025
The site is fine, no problem
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Bernard A.
Rating: 3 out of 5
following a purchase from 22/10/2025
Speed between order and delivery...
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Ana D.
Rating: 3 out of 5
following a purchase from 26/09/2025
The mask heats very little
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chantal B.
Rating: 2 out of 5
following a purchase from 25/09/2025
The emitted heat is far from uniform.
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Gwenaëlle P.
Rating: 3 out of 5
following a purchase from 21/09/2025
I have difficulty feeling the heat of the mask on my eyes. However, my daughter seems to appreciate it, so I will keep it for her. But I hesitate to get another one for myself.
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Gaëtan H.
Rating: 2 out of 5
following a purchase from 08/09/2025
Received article (basic TE mask) but the two foam pads were detached on the top, a visible line of glue. After strong pressure, they seem to be glued properly, but I can't say if the mask will last over time. It remains effective for incomplete eye closure at night (I had already taken this mask last year but this one had not been waterproof for a few months, the pads having detached just after several months of use)
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Nathalie N.
Rating: 3 out of 5
following a purchase from 04/09/2025
I don't really see any effect of humidity on my eyes nor any improvement in my dry eye condition.
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Sandrine B.
Rating: 3 out of 5
following a purchase from 01/09/2025
The product I commented on does not suit me at all. These are eye protections for the night, way too big, "heavy" with a foam that itches me, impossible to sleep with (almost €52 with VAT and shipping costs). Packed hermetically and hygienically, I did not allow myself to request a return and thus a refund.
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David G.
Rating: 3 out of 5
following a purchase from 15/07/2025
Delivery ok. As for the effectiveness of the mask over time, I cannot comment because I just received it
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christelle B.
Rating: 3 out of 5
following a purchase from 10/07/2025
Several purchases: 1. the USB heating mask = good currently 2. the rechargeable USB humidifier is of poor quality. The "mist" condenses on the top base and clogs the nozzle. As a result, the device gets stuck and stops working. Very disappointing and unusable.
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Francoise N.
Rating: 3 out of 5
following a purchase from 19/05/2025
Listening to the customer
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Magali D.
Rating: 2 out of 5
following a purchase from 14/06/2025
Finally, I find that it's expensive for a product that warms my eyes moderately. The nose stop doesn't fall as it should, so the mask doesn't position itself correctly, which means I hardly get any heat on my eyes and around them. I am really disappointed with my purchase, especially at that price. Moreover, it seems limited in the number of uses, which disappoints me even more. I won't advertise it. So it stays in its box; it's a useless purchase for me given its high purchase price. If you have a solution for me or feedback.
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Astride F.
Rating: 3 out of 5
following a purchase from 14/04/2025
I would have preferred to be able to unplug the mask during the break. In other words, I thought I was buying a rechargeable mask that could be unplugged during use.
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Ramos da Fonseca S.
Rating: 3 out of 5
following a purchase from 05/03/2025
The inner part of the mask is broken, the interior protection of the mask in fabric.
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Bernadette M.
Rating: 3 out of 5
following a purchase from 14/01/2025
Heated mask USB44 practical but the heat seems to be below 44°c ( hygh position ) so insufficient for serious blepharitis .
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Frédérique M.
Rating: 3 out of 5
following a purchase from 13/01/2025
I was not delivered to the relay point I had chosen.
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Nicolas P.
Rating: 2 out of 5
following a purchase from 17/09/2024
My eyes are less dry when I wake up after using this mask. Of course, it's not enough: I also apply a drop of Vismed gel multi when I go to bed and one during the night as prescribed, but it contributes to my comfort. The problem is that the mask degrades very quickly. It's only been three months since I bought it, and I'm afraid it'll soon be ruined... Within the first few weeks, the headband was loosening on its own. Then the foam around the eyes began to detach from the silicone shell, as did other parts of the mask. As a result, the quality/price ratio is not up to scratch.
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Joelle L.
Rating: 3 out of 5
following a purchase from 19/11/2024
I've always been satisfied with the various products, which have suited me perfectly. The plastic night mask is unbearable, especially if you sweat, and uncomfortable. I miss the foam ones, but unfortunately the last one is starting to wear out. So if you only offer masks that are unbearable at night, I don't see the point in making them more comfortable for patients.
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Martine F.
Rating: 3 out of 5
following a purchase from 16/11/2024
I am at the beginning of a pulsed light treatment for dry eyes The mask should help I will be able to give more information on the effectiveness of the product in a while.
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Valérie P.
Rating: 3 out of 5
following a purchase from 12/11/2024
I was expecting a product that really restores my eyes.
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NICOLE B.
Rating: 3 out of 5
following a purchase from 02/11/2024
the products are expensive and therefore difficult to reproduce, despite being recommended by my optalmologist for fragile eyes with diseased mebiomus glands.
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Nathalie G.
Rating: 3 out of 5
following a purchase from 17/10/2024
The mask material pulls on the hair
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Isabelle G.
Rating: 3 out of 5
following a purchase from 15/06/2024
Fast delivery and well packaged. I am disappointed with the products that do not suit me. This is a very personal opinion.
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