Customer reviews of EMGIDI

Disappointed by the "protective" case of this 2nd mask purchased, as I already pointed out when I received it.

I'm starting the tablet treatment, so I don't have enough experience to give an opinion.

The heated mask must be accompanied by a cloth to be moistened at the same time as it is heated. A can desu

Very good

We had ordered a USB extension cable for the heated eye mask. We wanted to return the USB extension cord because it didn't fit with my plug adapter. Someone told us that we had to pay for the return postage and that we shouldn't have ordered it. Please note that other sites issue return labels where postage is free. The other sites have 30 days to return the product and you only have 7 days. Best regards. Serge Détruit

I have mixed feelings about it, as so far I haven't had any convincing eye results! The helmet is very light in design, which may be pleasant, but its duration is likely to be limited ...? I'm going to continue using them for 12 minutes every evening, but without much conviction. Otherwise, the company seems serious, the explanations were convincing and detailed, which gives me confidence. Thank you very much.

When you don't have a microwave, it's difficult to use the device. I'm going to buy one and then we'll be able to use the mask to the full.

I bought this mask on the advice of my ophthalmologist. Fast delivery. However, I would have liked to know that the use of the mask was limited in time (750 times). This means that if I use the mask twice a day, it will only last me 375 days. Not a very obvious first use. At the same time, I also bought the extension cord and an extra protection. As for the protection, as it's made of fabric, it goes down. As for the connection, I'll have to buy a rechargeable battery (5V) as mine is insufficient. For the moment, it's not very practical as I plug the mask into my computer. Over time, I'll have to see whether this form of use will benefit me, as I'm going to have a treatment with devices at my ophthalmologist's. On the positive side, as the heat rises to 44°, there's no risk of burns like with a microwave-heated mask. If the heat is unbearable, you can turn it down to either 41° or 39° (button). When starting up the mask, put it on immediately after fitting.

perfect products but the post office collection is a hindrance (fuel, post offices no longer open every day and in half a day...) for 2 products that can fit in an envelope!!! EVERYONE has to make an effort

There was just one little problem with the order: I only received one box when I had ordered 3, but after calling I quickly received the missing 2.

The mask is fine, but the cleansing discs are too greasy (I-lid'N lash) and you have to wipe your eyelids with a Kleenex afterwards, which isn't very practical! I regret buying the cleansing discs.

The shipment is announced by the post office and is delivered to a relay point without any tracking.!14 euros in shipping costs to still have to pick it up 🙃The cables are very bulky and the velcro catches the hair. The piece of canvas "rolls" and is too wide and the mask could be wider and better encompass the eyes...

The mask is too wide and hurts the nose without being pressed against the lower part of the eyes.

NOT USED YET BECAUSE I'M ON HOLIDAY BUT I did receive it except that I ordered and paid for two pads inside and only received one. Please send me the second one. GREETINGS;

It's a pity that half the order arrived, and that I had to call you to let you know. The person preparing the parcel could see that I was asking for two items. 56 euros x 2, i.e. 112 euros paid.

correct product

THE MASK MUST BE HEATED WITH MICRO-WONES. What if you don't have any?

The site is good. However, I'm not entirely satisfied with the Chaumanne pack.

Order partially delivered, no comment, no information on the balance to be delivered, it's a shame.

mask as I expected, but I had ordered a pouch that I find very expensive for a pouch that has absolutely nothing special (no inside pocket) and with a zipper that doesn't work very well.

Package received quickly and conformed to my order. However, the mask was not clean (stain inside the mask).

satisfied with the products I bought... Mask, eye drops.

Is there any sense in placing the mask in the microwave?

Hello. I would like more advice on how to maintain the equipment ordered. Because my night mask ordered from you, I washed it with hot water and it peeled off the protective foam, which forced me to place a new order for the same night mask. Best regards Jean Christophe ROUX

Order received quickly. Good products but high prices

I find the mask takes a very long time to heat up, I can't set it to medium temperature.

very good, except that they don't know what an ARC (acknowledgement of receipt of order) is.

I did not receive the correct item ordered and had to send it back... fortunately customer service was very reactive and I received the correct order 2 days later!

I haven't had enough time to evaluate the products yet, but the heated mask brings comfort and the SLEEP goggles haven't yielded much in the way of results yet.

delay, then finally a product more expensive than expected.domage

I would like to know the exact composition of the product. What is mentioned on the jar is written in too small characters for my 79 year old eyes!!!!

THE SITE IS NOT ACCESSIBLE FROM ABROAD (SWITZERLAND) WHICH GREATLY COMPLICATES ! DELIVERY TIME NOT RESPECTED.

I received the moist heat mask but it doesn't provide any moisture so that's a bit disappointing.

The price is very high.

This mask seems to cool much faster than expected. Wet heat perception is also not very evident. Finally, it would be nice to have a case "as standard" for storing the mask.

expensive product and too bad there are no offers for loyal customers.

Packaging damaged on arrival fortunately not fragile

Difficult to rate objectively in times of pandemic. Average rating due to delivery times, which do not necessarily imply EMGIDI.

Great for night use.during the day,it fogs up and you can't see clearly.it's a shame because it's very comfortable.but maybe I'm not using it properly.

When I didn't receive my parcel on the date indicated, I phoned. Someone answered: "Yes, your parcel hasn't left yet because "THE POST OFFICE HAS NOT DELIVERED THE PACKAGING" Who are they kidding !!!!!!!!!!