Reviews EMGIDI

9.6/10
★★★★★
based on 2965 reviews published

Latest neutral customer reviews

3 /5
★★★☆☆

Very happy with the heating mask but not with the battery because there is no explanatory notice and I don't know what all these plugs are for. I had a hard time using it and I even went to buy an additional cord that is useless to me!

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Martine G.
purchased on 10/05/2026
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2 /5
★★☆☆☆

I had to place 2 orders before getting it ... I received no information about the order tracking either

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Zoé B.
purchased on 02/05/2026
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3 /5
★★★☆☆

7

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Mirtille S.
purchased on 03/05/2026
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3 /5
★★★☆☆

For now my opinion is average, I bought it on the advice of my ophthalmologist. Small practical tube, does not run. At first the ricil did not sting me, but by the end of the day red eyelids. I will try again later.

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Chrystelle B.
purchased on 28/04/2026
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3 /5
★★★☆☆

Package arrived well, quickly, but very high customs duties (1/3 of the product price) not specified at the time of purchase.

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Thierry L.
purchased on 27/03/2026
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3 /5
★★★☆☆

Way too expensive for a piece of fabric with resistance inside.

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Dominique R.
purchased on 21/03/2026
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3 /5
★★★☆☆

For now it works but I have no improvement in my eye troubles

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Raymond A.
purchased on 21/02/2026
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3 /5
★★★☆☆

Product that did not work for me. Uncomfortable and only heated on one side. Returned within the withdrawal period and refunded without any problem.

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Anne M.
purchased on 03/02/2026
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2 /5
★★☆☆☆

I had the old model of mask, which I found much better. The heating surface is reduced, the adjustable tab on the nose is not practical and uncomfortable to wear, the choice of heating time is no longer possible, and the power cord is not practical to plug in. I use the mask several times a day for medical reasons, and all these changes from one version to another have led me to this conclusion of dissatisfaction.

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Marion H.
purchased on 16/01/2026
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Answer from EMGIDI
The USB44 mask is designed to be applied to the eyelids, adjusting the nasal bridge. Sometimes the mask is worn too low and consequently, the nasal bridge becomes uncomfortable and the heating seems less strong. Just raise the mask so that the bottom of the mask is in contact with the lower eyelids.
3 /5
★★★☆☆

I am generally satisfied but I find that the temperature of the mask at 44 degrees is difficult to assess and in any case is only at maximum at the end of the cycle. Moreover, the protective veil is very stretched after only 10 days of use

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Jean B.
purchased on 13/01/2026
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2 /5
★★☆☆☆

THE BEEP FOR BLINKING IS NON-EXISTENT ONLY THE ONE FROM THE SESSION PROGRAM WORKS

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Micheline C.
purchased on 29/12/2025
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3 /5
★★★☆☆

No problem!

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Georgette S.
purchased on 04/01/2026
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3 /5
★★★☆☆

It's a shame the power cable is too short.

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Monique F.
purchased on 25/11/2025
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3 /5
★★★☆☆

Not bad but could be more effective.

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Sylvie F.
purchased on 21/11/2025
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3 /5
★★★☆☆

The site is fine, no problem

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Philippe B.
purchased on 12/11/2025
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3 /5
★★★☆☆

Speed between order and delivery...

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Bernard A.
purchased on 22/10/2025
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3 /5
★★★☆☆

The mask heats very little

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Ana D.
purchased on 26/09/2025
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2 /5
★★☆☆☆

The emitted heat is far from uniform.

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Chantal B.
purchased on 25/09/2025
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3 /5
★★★☆☆

I have difficulty feeling the heat of the mask on my eyes. However, my daughter seems to appreciate it, so I will keep it for her. But I hesitate to get another one for myself.

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Gwenaëlle P.
purchased on 21/09/2025
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2 /5
★★☆☆☆

Received article (basic TE mask) but the two foam pads were detached on the top, a visible line of glue. After strong pressure, they seem to be glued properly, but I can't say if the mask will last over time. It remains effective for incomplete eye closure at night (I had already taken this mask last year but this one had not been waterproof for a few months, the pads having detached just after several months of use)

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Gaëtan H.
purchased on 08/09/2025
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3 /5
★★★☆☆

I don't really see any effect of humidity on my eyes nor any improvement in my dry eye condition.

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Nathalie N.
purchased on 04/09/2025
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3 /5
★★★☆☆

The product I commented on does not suit me at all. These are eye protections for the night, way too big, "heavy" with a foam that itches me, impossible to sleep with (almost €52 with VAT and shipping costs). Packed hermetically and hygienically, I did not allow myself to request a return and thus a refund.

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Sandrine B.
purchased on 01/09/2025
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3 /5
★★★☆☆

Delivery ok. As for the effectiveness of the mask over time, I cannot comment because I just received it

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David G.
purchased on 15/07/2025
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3 /5
★★★☆☆

Several purchases: 1. the USB heating mask = good currently 2. the rechargeable USB humidifier is of poor quality. The "mist" condenses on the top base and clogs the nozzle. As a result, the device gets stuck and stops working. Very disappointing and unusable.

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Christelle B.
purchased on 10/07/2025
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3 /5
★★★☆☆

Listening to the customer

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Francoise N.
purchased on 19/05/2025
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2 /5
★★☆☆☆

Finally, I find that it's expensive for a product that warms my eyes moderately. The nose stop doesn't fall as it should, so the mask doesn't position itself correctly, which means I hardly get any heat on my eyes and around them. I am really disappointed with my purchase, especially at that price. Moreover, it seems limited in the number of uses, which disappoints me even more. I won't advertise it. So it stays in its box; it's a useless purchase for me given its high purchase price. If you have a solution for me or feedback.

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Magali D.
purchased on 14/06/2025
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3 /5
★★★☆☆

I would have preferred to be able to unplug the mask during the break. In other words, I thought I was buying a rechargeable mask that could be unplugged during use.

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Astride F.
purchased on 14/04/2025
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3 /5
★★★☆☆

The inner part of the mask is broken, the interior protection of the mask in fabric.

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Ramos Da Fonseca S.
purchased on 05/03/2025
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3 /5
★★★☆☆

Heated mask USB44 practical but the heat seems to be below 44°c ( hygh position ) so insufficient for serious blepharitis .

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Bernadette M.
purchased on 14/01/2025
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3 /5
★★★☆☆

I was not delivered to the relay point I had chosen.

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Frédérique M.
purchased on 13/01/2025
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2 /5
★★☆☆☆

My eyes are less dry when I wake up after using this mask. Of course, it's not enough: I also apply a drop of Vismed gel multi when I go to bed and one during the night as prescribed, but it contributes to my comfort. The problem is that the mask degrades very quickly. It's only been three months since I bought it, and I'm afraid it'll soon be ruined... Within the first few weeks, the headband was loosening on its own. Then the foam around the eyes began to detach from the silicone shell, as did other parts of the mask. As a result, the quality/price ratio is not up to scratch.

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Nicolas P.
purchased on 17/09/2024
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3 /5
★★★☆☆

I've always been satisfied with the various products, which have suited me perfectly. The plastic night mask is unbearable, especially if you sweat, and uncomfortable. I miss the foam ones, but unfortunately the last one is starting to wear out. So if you only offer masks that are unbearable at night, I don't see the point in making them more comfortable for patients.

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Joelle L.
purchased on 19/11/2024
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3 /5
★★★☆☆

I am at the beginning of a pulsed light treatment for dry eyes The mask should help I will be able to give more information on the effectiveness of the product in a while.

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Martine F.
purchased on 16/11/2024
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3 /5
★★★☆☆

I was expecting a product that really restores my eyes.

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Valérie P.
purchased on 12/11/2024
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3 /5
★★★☆☆

The products are expensive and therefore difficult to reproduce, despite being recommended by my optalmologist for fragile eyes with diseased mebiomus glands.

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Nicole B.
purchased on 02/11/2024
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3 /5
★★★☆☆

The mask material pulls on the hair

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Nathalie G.
purchased on 17/10/2024
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3 /5
★★★☆☆

Fast delivery and well packaged. I am disappointed with the products that do not suit me. This is a very personal opinion.

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Isabelle G.
purchased on 15/06/2024
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3 /5
★★★☆☆

Disappointed by the "protective" case of this 2nd mask purchased, as I already pointed out when I received it.

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Paule R.
purchased on 27/05/2024
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3 /5
★★★☆☆

I'm starting the tablet treatment, so I don't have enough experience to give an opinion.

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Gisele M.
purchased on 22/04/2024
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3 /5
★★★☆☆

The heated mask must be accompanied by a cloth to be moistened at the same time as it is heated. A can desu

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Rosica V.
purchased on 05/03/2024
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