Customer reviews of Épicerie de la Tour d’Argent

9,7 /10

Based on 386 published reviews

Summary of reviews

The online store Épicerie de la Tour d'Argent is repeatedly praised for its excellent product quality, with many customers highlighting the freshness and deliciousness of items like duck, foie gras, and a variety of gourmet foods. Fast and reliable delivery is another strong theme, as numerous reviews mention packages arriving on time and in solid condition, ensuring that products are well-protected during transit. The careful packaging is frequently noted as a key aspect of the service, with specific mentions of neat, protective wrapping that maintains the integrity of delicate items.

Reviews 1 and 2 stars

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Romain C.

Published on 26/05/2025 à 14h52 following a purchase from 30/04/2025

Hello, I received a damaged bottle with traces of mold on the label and on the cork. I took photos.

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Response from Épicerie de la Tour d’Argent Published on 02/06/2025

Dear Sir,
We thank you for your feedback and are sorry to learn that you received a product in poor condition. Your satisfaction is our priority. Could you please contact us directly via our customer service? We wish to resolve this issue quickly and provide you with an adequate solution.
Best regards,
The team of the Grocery of the Tower of Silver

Christophe P.

Published on 16/03/2025 à 08h00 following a purchase from 28/02/2025

I received my order, very well packaged and protected; it was bottles of wine. However, I did not receive an order confirmation or a response to the email I sent them inquiring whether it had been properly processed.

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Response from Épicerie de la Tour d’Argent Published on 18/03/2025

Dear Sir,

Thank you for taking the time to share your feedback. We are delighted to learn that your order arrived in perfect condition. We sincerely apologize for the lack of communication regarding the confirmation of your order. Your feedback is valuable and helps us improve our services. Rest assured that we are doing everything possible to provide an impeccable experience to our customers. Please do not hesitate to contact us for any questions, we are here to help.

Best regards,
The team at the Grocery Store of the Tour d'Argent

Amelie B.

Published on 03/01/2025 à 19h18 following a purchase from 23/12/2024

The Saint Estephe was corked .. we couldn't drink it. Too bad

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Response from Épicerie de la Tour d’Argent Published on 06/01/2025

Hello dear Madam, thank you for taking the time to share your experience with us. We are sincerely sorry that you encountered a problem with our bottle of Saint-Estèphe. We will immediately check this issue and ensure that it does not happen again in the future, of course, we are at your disposal to replace the bottle. We hope you will give us the opportunity to offer you a better experience during your next visit.

Marius M.

Published on 08/12/2023 à 00h03 following a purchase from 22/09/2023

The person (a man) at the store was very unpleasant. I did not receive any SMS confirming that my order was available in the store.

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Response from Épicerie de la Tour d’Argent Published on 22/01/2024

Dear Sir,
We are sorry that you did not find the service up to your expectations during your visit to the store. Please know that customer satisfaction is at the heart of our concerns.
Moreover, it is important to note that we do not send SMS upon the arrival of an order in the store, you are notified by email to the address of your order.
Have a very good day
The grocery store of the Silver Tower