Customer reviews of Épicerie de la Tour d’Argent

9,7 /10

Based on 386 published reviews

Summary of reviews

The online store Épicerie de la Tour d'Argent is repeatedly praised for its excellent product quality, with many customers highlighting the freshness and deliciousness of items like duck, foie gras, and a variety of gourmet foods. Fast and reliable delivery is another strong theme, as numerous reviews mention packages arriving on time and in solid condition, ensuring that products are well-protected during transit. The careful packaging is frequently noted as a key aspect of the service, with specific mentions of neat, protective wrapping that maintains the integrity of delicate items.

All reviews

Arnaud V.

Published on 22/12/2023 à 10h10 following a purchase from 05/12/2023

top

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Response from Épicerie de la Tour d’Argent Published on 22/12/2023

Thank you very much dear Sir for your review. We are glad that you like our site.

carole V.

Published on 21/12/2023 à 22h24 following a purchase from 07/12/2023

Very good product

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Response from Épicerie de la Tour d’Argent Published on 22/12/2023

Thank you for your review, dear Madam. We are delighted that you liked our product. We always strive to provide the best products to our customers.

jacques R.

Published on 18/12/2023 à 15h55 following a purchase from 05/12/2023

Great service

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Response from Épicerie de la Tour d’Argent Published on 18/12/2023

Thank you dear Sir! We are happy to have met your expectations and fulfilled your request.

Anaïs F.

Published on 18/12/2023 à 15h51 following a purchase from 30/11/2023

Item conforms to my order and well packaged. Expect 8 days for delivery

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Response from Épicerie de la Tour d’Argent Published on 18/12/2023

Thank you for your very positive review, dear Madam. We are delighted that your items arrived on time and well packaged. We do everything possible to provide you with the best experience and we hope to see you again soon!

johan F.

Published on 13/12/2023 à 10h10 following a purchase from 28/11/2023

Excellent and aesthetic, exactly what one expects from this place

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Response from Épicerie de la Tour d’Argent Published on 13/12/2023

Thank you very much for your review, dear Sir! We are delighted that you appreciate the site and that you were able to find what you were looking for. We hope to see you again soon!

clément C.

Published on 12/12/2023 à 13h45 following a purchase from 28/11/2023

Top notch

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Response from Épicerie de la Tour d’Argent Published on 12/12/2023

Thank you dear Sir for this excellent rating! We are delighted to have been able to provide you with quality service.

Aurelia S.

Published on 12/12/2023 à 13h29 following a purchase from 30/11/2023

A gift idea for my parents who were delighted. Quality products, very well packaged and delivered in very good conditions to preserve their freshness. The surprise had its effect!

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Response from Épicerie de la Tour d’Argent Published on 12/12/2023

Thank you for your review. We are delighted that it pleased your parents and that the surprise had its effect! We are happy to be able to offer our customers quality products and fast and careful deliveries. Thank you again for your support.

Pierre G.

Published on 09/12/2023 à 15h34 following a purchase from 24/09/2023

The orders concerned bottles from old vintages, well packaged and delivered on time. Generally speaking, after several orders, very good service and very good welcome at the Grocery itself. The five stars are well deserved.

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Response from Épicerie de la Tour d’Argent Published on 10/12/2023

Thank you very much for your positive review, dear Sir. We are happy that you appreciated your experience with Épicerie de la Tour d'Argent. We always strive to provide good service and a warm welcome, and we are delighted that you were able to see this during your orders. Thank you for giving us your five stars!

Arnaud S.

Published on 08/12/2023 à 14h41 following a purchase from 02/10/2023

Impeccable reception and bottle of excellent quality!

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Response from Épicerie de la Tour d’Argent Published on 09/12/2023

Thank you for your review dear Sir! We are happy that your order arrived in good condition and that you appreciated the quality of our bottle. We thank you for joining us and sharing your opinion!

Laurence F.

Published on 08/12/2023 à 07h02 following a purchase from 24/09/2023

The orders are very well prepared. The products, for their part, are of exceptional quality.

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Response from Épicerie de la Tour d’Argent Published on 08/12/2023

Thank you very much dear Madam for your review. We are very happy to have satisfied your order and that you found our products exceptional!

Marius M.

Published on 08/12/2023 à 00h03 following a purchase from 22/09/2023

The person (a man) at the store was very unpleasant. I did not receive any SMS confirming that my order was available in the store.

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Response from Épicerie de la Tour d’Argent Published on 22/01/2024

Dear Sir,
We are sorry that you did not find the service up to your expectations during your visit to the store. Please know that customer satisfaction is at the heart of our concerns.
Moreover, it is important to note that we do not send SMS upon the arrival of an order in the store, you are notified by email to the address of your order.
Have a very good day
The grocery store of the Silver Tower

Rudy D.

Published on 07/12/2023 à 22h56 following a purchase from 07/10/2023

Perfect and fast.

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Response from Épicerie de la Tour d’Argent Published on 08/12/2023

Thank you very much for your positive comment, dear Sir! We are delighted that you appreciated your shopping experience on our site and we hope you will trust us again!

OLIVIER G.

Published on 07/12/2023 à 19h22 following a purchase from 01/06/2023

Very satisfied.

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Response from Épicerie de la Tour d’Argent Published on 08/12/2023

Thank you dear Sir for your very positive review of our site. We greatly appreciate your trust and are happy to see you satisfied with your purchase!

Louis-Philippe L.

Published on 07/12/2023 à 19h08 following a purchase from 10/06/2023

perfect shipment, fast and very secure with end-to-end tracking, very professional

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Response from Épicerie de la Tour d’Argent Published on 08/12/2023

Thank you very much for your review, dear Sir! We are delighted that you appreciated your order and that your experience was so positive.

Philippe R.

Published on 07/12/2023 à 18h39 following a purchase from 29/10/2023

Nothing to complain about. I will place a new order.

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Response from Épicerie de la Tour d’Argent Published on 08/12/2023

We are delighted that our site is to your liking and we hope to welcome you again very soon!

Mario S.

Published on 07/12/2023 à 17h33 following a purchase from 07/11/2023

great quality of products and perfectly explained recipe

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Response from Épicerie de la Tour d’Argent Published on 07/12/2023

Thank you very much for your positive feedback! We are delighted to learn that you appreciate the quality of the products and that our recipes are well explained. We are happy to count you among our customers.

Vincent M.

Published on 07/12/2023 à 17h30 following a purchase from 26/09/2023

An error in the preparation of the order, which forced me to waste some time to return quickly. I have so far tasted the most modest of the four bottles purchased: a Marsannay 2011 in 37.5 cl., which turned out to be very good.

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Response from Épicerie de la Tour d’Argent Published on 07/12/2023

Dear Sir,

We are sorry that you encountered difficulties during your order. Please do not hesitate to contact our customer service at the following number: 01 40 46 71 24, we will be happy to answer all your questions.
Moreover, we are pleased to learn that you enjoyed your bottle of Marsannay 2011.
See you soon on our site or at the Little Grocery Store of the Silver Tower,
Best regards

Anne D.

Published on 07/12/2023 à 17h25 following a purchase from 22/09/2023

Fast and careful shipping

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Response from Épicerie de la Tour d’Argent Published on 07/12/2023

Thank you very much for your positive review. We are happy that your purchase was a success. We hope you will appreciate our services again.

joel M.

Published on 07/12/2023 à 17h09 following a purchase from 06/11/2023

Perfect

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Response from Épicerie de la Tour d’Argent Published on 07/12/2023

Thank you so much! We are thrilled that you enjoyed your shopping experience at our Grocery Store of the Silver Tower.

John H.

Published on 07/12/2023 à 16h48 following a purchase from 18/11/2023

Delivery on time, excellent product. Thank you

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Response from Épicerie de la Tour d’Argent Published on 07/12/2023

Thank you very much for your very positive review. We are delighted that you appreciated the product and its timely delivery.

Cecile G.

Published on 07/12/2023 à 16h33 following a purchase from 27/10/2023

Delivery too slow

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Response from Épicerie de la Tour d’Argent Published on 15/01/2024

Dear Madam,
Thank you for your order and your feedback on our fine grocery products. We take note of your comment regarding the delivery and we extend our apologies. We are doing everything possible to reduce delivery times.
See you soon in our grocery store,

Thuy van C.

Published on 07/12/2023 à 16h32 following a purchase from 20/09/2023

The aged white bottles are not up to par. The Beaune 1er cru from Joseph Drouhin at 155 EUR was not good. The Chablis neither. The red bottles, however, are good for now. So my opinion is mixed. Regards

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Response from Épicerie de la Tour d’Argent Published on 07/12/2023

Dear Madam Coudon,
You chose a wine over twenty years old. It has aged peacefully in our cellars, however its quality is naturally variable.
Next time, do not hesitate to contact our customer service who will be happy to answer all your questions.
We are delighted that the red wine bottles have fully satisfied you and we hope to see you very soon on our site or at the Épicerie de la Tour d'Argent.
Best regards

PHILIPPE G.

Published on 07/12/2023 à 16h31 following a purchase from 02/06/2023

Quick and good

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Response from Épicerie de la Tour d’Argent Published on 07/12/2023

Thank you very much for your positive review! We are happy that your order arrived quickly and in good condition. We hope to serve you again very soon!

Jean-Alain M.

Published on 07/12/2023 à 16h30 following a purchase from 30/06/2023

Excellent

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Response from Épicerie de la Tour d’Argent Published on 07/12/2023

Thank you very much for your positive review! We are delighted to count you among our customers.

RAVEY F.

Published on 07/12/2023 à 16h30 following a purchase from 17/07/2023

Perfect as usual, thank you

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Response from Épicerie de la Tour d’Argent Published on 07/12/2023

Thank you very much for your positive review and your support! We are happy that you are satisfied with your purchases at Épicerie de la Tour d'Argent. We hope to see you again soon!

PATRICIA B.

Published on 06/12/2023 à 13h10 following a purchase from 22/11/2023

I rate 5 stars. Very good products, top quality.

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Response from Épicerie de la Tour d’Argent Published on 07/12/2023

Thank you very much dear Madam for your appreciation! We are delighted that you enjoyed our quality products. We hope to see you again soon.