9.7/10
★★★★★
based on 360 reviews published

Latest customer reviews

5 /5
★★★★★

Hello, I am satisfied with the service, delivery times, and products, but I received a broken jar (orange sauce) in the shipment.

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Gautier K.
purchased on 15/12/2023
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Answer from Épicerie de la Tour d’Argent
Thank you for your review, dear Sir. We are sorry for the incident during your delivery and we apologize for any inconvenience caused. We will send you a new jar of our Mazarine sauce as soon as possible.
5 /5
★★★★★

The quality of the products perfectly meets my expectations

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Helene L.
purchased on 04/12/2023
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Answer from Épicerie de la Tour d’Argent
Thank you very much for your review, dear Madam! We are happy that our Épicerie de la Tour d'Argent meets your expectations. We hope you will continue to enjoy our products!
5 /5
★★★★★

Foie Gras les 3 Empereurs always on top!

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Jacky P.
purchased on 02/12/2023
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Answer from Épicerie de la Tour d’Argent
Thank you very much for your appreciation, dear Sir! We are delighted that the foie gras les 3 Empereurs caught your attention, and we invite you to discover all our other specialties!
5 /5
★★★★★

Everything went very well

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Jacques L.
purchased on 11/12/2023
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Answer from Épicerie de la Tour d’Argent
Thank you very much dear Sir for your positive review! We appreciate your encouragement and hope that you had a very good experience with us!
5 /5
★★★★★

When the quality of the products meets the speed of delivery, here is a perfect mix!

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Frédéric D.
purchased on 10/12/2023
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Answer from Épicerie de la Tour d’Argent
Thank you dear Sir, we are delighted to have provided you with quality service. We are happy to know that you appreciated our service and our range of products. We hope to have the opportunity to serve you again.
5 /5
★★★★★

Very good product arrived on time. I am very satisfied

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Ghislaine L.
purchased on 04/12/2023
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Answer from Épicerie de la Tour d’Argent
Thank you very much for your review and your satisfaction, it is greatly appreciated. We are happy that you appreciate our product and our service.
5 /5
★★★★★

PERFECT

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Frederic J.
purchased on 03/12/2023
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Answer from Épicerie de la Tour d’Argent
Thank you very much dear Sir for your positive review! We are happy that you are satisfied with your experience with us.
5 /5
★★★★★

Very good purchase, very good experience

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Morgan V.
purchased on 09/12/2023
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Answer from Épicerie de la Tour d’Argent
Thank you very much dear Madam, we are delighted that you appreciated your purchase and your experience at Épicerie de la Tour d'Argent!
5 /5
★★★★★

The foie gras that we love. Fantastic as always!!!

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Maria Cristina S.
purchased on 01/12/2023
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Answer from Épicerie de la Tour d’Argent
Thank you very much dear Madam, it is very kind of you! We are delighted that you like our product. We hope you will continue to appreciate our Grocery from the Tour d'Argent.
5 /5
★★★★★

Everything went well

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Didier M.
purchased on 11/12/2023
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Answer from Épicerie de la Tour d’Argent
Thank you very much, dear Sir! We are delighted to have satisfied you with your order. Do not hesitate to come back to visit us for new orders!
5 /5
★★★★★

The package did not arrive late with always the cold chain. Also, thank you for the bottle of champagne.

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Jean-marie V.
purchased on 04/12/2023
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Answer from Épicerie de la Tour d’Argent
Thank you dear Sir for taking the time to give us such a positive review! We are happy that your order arrived on time and that your purchase was so successful!
5 /5
★★★★★

Excellent service although the online site does not work for me, very good follow-up from the teams and perfect delivery to Switzerland. I hope that soon it will be possible to have duck delivered in Switzerland too. Thank you

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Eric C.
purchased on 04/12/2023
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Answer from Épicerie de la Tour d’Argent
Thank you dear Sir, do not hesitate to contact us if you encounter difficulties with our site. We are delighted to have provided you with perfect service and delivery and we are actively working to offer duck deliveries in Switzerland. Your satisfaction is very important to us. Thank you again.
5 /5
★★★★★

Perfect, package in accordance with the order, received on time.

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Brigitte F.
purchased on 09/12/2023
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Answer from Épicerie de la Tour d’Argent
Thank you very much dear Madam for your review. We are happy that your package arrived on time and that your order was correct. Thank you for choosing us!
5 /5
★★★★★

Delicious products as usual

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Christine M.
purchased on 10/12/2023
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Answer from Épicerie de la Tour d’Argent
Thank you very much dear Madam! We are very happy that you appreciate our products!
5 /5
★★★★★

Top

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Arnaud V.
purchased on 05/12/2023
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Answer from Épicerie de la Tour d’Argent
Thank you very much dear Sir for your review. We are glad that you like our site.
4 /5
★★★★☆

Very good product

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Carole V.
purchased on 07/12/2023
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Answer from Épicerie de la Tour d’Argent
Thank you for your review, dear Madam. We are delighted that you liked our product. We always strive to provide the best products to our customers.
5 /5
★★★★★

Great service

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Jacques R.
purchased on 05/12/2023
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Answer from Épicerie de la Tour d’Argent
Thank you dear Sir! We are happy to have met your expectations and fulfilled your request.
4 /5
★★★★☆

Item conforms to my order and well packaged. Expect 8 days for delivery

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Anaïs F.
purchased on 30/11/2023
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Answer from Épicerie de la Tour d’Argent
Thank you for your very positive review, dear Madam. We are delighted that your items arrived on time and well packaged. We do everything possible to provide you with the best experience and we hope to see you again soon!
5 /5
★★★★★

Excellent and aesthetic, exactly what one expects from this place

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Johan F.
purchased on 28/11/2023
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Answer from Épicerie de la Tour d’Argent
Thank you very much for your review, dear Sir! We are delighted that you appreciate the site and that you were able to find what you were looking for. We hope to see you again soon!
5 /5
★★★★★

Top notch

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Clément C.
purchased on 28/11/2023
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Answer from Épicerie de la Tour d’Argent
Thank you dear Sir for this excellent rating! We are delighted to have been able to provide you with quality service.
5 /5
★★★★★

A gift idea for my parents who were delighted. Quality products, very well packaged and delivered in very good conditions to preserve their freshness. The surprise had its effect!

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Aurelia S.
purchased on 30/11/2023
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Answer from Épicerie de la Tour d’Argent
Thank you for your review. We are delighted that it pleased your parents and that the surprise had its effect! We are happy to be able to offer our customers quality products and fast and careful deliveries. Thank you again for your support.
5 /5
★★★★★

The orders concerned bottles from old vintages, well packaged and delivered on time. Generally speaking, after several orders, very good service and very good welcome at the Grocery itself. The five stars are well deserved.

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Pierre G.
purchased on 24/09/2023
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Answer from Épicerie de la Tour d’Argent
Thank you very much for your positive review, dear Sir. We are happy that you appreciated your experience with Épicerie de la Tour d'Argent. We always strive to provide good service and a warm welcome, and we are delighted that you were able to see this during your orders. Thank you for giving us your five stars!
5 /5
★★★★★

Impeccable reception and bottle of excellent quality!

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Arnaud S.
purchased on 02/10/2023
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Answer from Épicerie de la Tour d’Argent
Thank you for your review dear Sir! We are happy that your order arrived in good condition and that you appreciated the quality of our bottle. We thank you for joining us and sharing your opinion!
5 /5
★★★★★

The orders are very well prepared. The products, for their part, are of exceptional quality.

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Laurence F.
purchased on 24/09/2023
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Answer from Épicerie de la Tour d’Argent
Thank you very much dear Madam for your review. We are very happy to have satisfied your order and that you found our products exceptional!
1 /5
★☆☆☆☆

The person (a man) at the store was very unpleasant. I did not receive any SMS confirming that my order was available in the store.

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Marius M.
purchased on 22/09/2023
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Answer from Épicerie de la Tour d’Argent
Dear Sir,
We are sorry that you did not find the service up to your expectations during your visit to the store. Please know that customer satisfaction is at the heart of our concerns.
Moreover, it is important to note that we do not send SMS upon the arrival of an order in the store, you are notified by email to the address of your order.
Have a very good day
The grocery store of the Silver Tower
5 /5
★★★★★

Perfect and fast.

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Rudy D.
purchased on 07/10/2023
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Answer from Épicerie de la Tour d’Argent
Thank you very much for your positive comment, dear Sir! We are delighted that you appreciated your shopping experience on our site and we hope you will trust us again!
5 /5
★★★★★

Very satisfied.

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Olivier G.
purchased on 01/06/2023
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Answer from Épicerie de la Tour d’Argent
Thank you dear Sir for your very positive review of our site. We greatly appreciate your trust and are happy to see you satisfied with your purchase!
5 /5
★★★★★

Perfect shipment, fast and very secure with end-to-end tracking, very professional

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Louis-philippe L.
purchased on 10/06/2023
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Answer from Épicerie de la Tour d’Argent
Thank you very much for your review, dear Sir! We are delighted that you appreciated your order and that your experience was so positive.
5 /5
★★★★★

Nothing to complain about. I will place a new order.

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Philippe R.
purchased on 29/10/2023
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Answer from Épicerie de la Tour d’Argent
We are delighted that our site is to your liking and we hope to welcome you again very soon!
5 /5
★★★★★

Great quality of products and perfectly explained recipe

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Mario S.
purchased on 07/11/2023
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Answer from Épicerie de la Tour d’Argent
Thank you very much for your positive feedback! We are delighted to learn that you appreciate the quality of the products and that our recipes are well explained. We are happy to count you among our customers.
3 /5
★★★☆☆

An error in the preparation of the order, which forced me to waste some time to return quickly. I have so far tasted the most modest of the four bottles purchased: a Marsannay 2011 in 37.5 cl., which turned out to be very good.

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Vincent M.
purchased on 26/09/2023
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Answer from Épicerie de la Tour d’Argent
Dear Sir,

We are sorry that you encountered difficulties during your order. Please do not hesitate to contact our customer service at the following number: 01 40 46 71 24, we will be happy to answer all your questions.
Moreover, we are pleased to learn that you enjoyed your bottle of Marsannay 2011.
See you soon on our site or at the Little Grocery Store of the Silver Tower,
Best regards
5 /5
★★★★★

Fast and careful shipping

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Anne D.
purchased on 22/09/2023
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Answer from Épicerie de la Tour d’Argent
Thank you very much for your positive review. We are happy that your purchase was a success. We hope you will appreciate our services again.
5 /5
★★★★★

Perfect

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Joel M.
purchased on 06/11/2023
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Answer from Épicerie de la Tour d’Argent
Thank you so much! We are thrilled that you enjoyed your shopping experience at our Grocery Store of the Silver Tower.
5 /5
★★★★★

Delivery on time, excellent product. Thank you

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John H.
purchased on 18/11/2023
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Answer from Épicerie de la Tour d’Argent
Thank you very much for your very positive review. We are delighted that you appreciated the product and its timely delivery.
3 /5
★★★☆☆

Delivery too slow

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Cecile G.
purchased on 27/10/2023
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Answer from Épicerie de la Tour d’Argent
Dear Madam,
Thank you for your order and your feedback on our fine grocery products. We take note of your comment regarding the delivery and we extend our apologies. We are doing everything possible to reduce delivery times.
See you soon in our grocery store,
3 /5
★★★☆☆

The aged white bottles are not up to par. The Beaune 1er cru from Joseph Drouhin at 155 EUR was not good. The Chablis neither. The red bottles, however, are good for now. So my opinion is mixed. Regards

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Thuy Van C.
purchased on 20/09/2023
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Answer from Épicerie de la Tour d’Argent
Dear Madam Coudon,
You chose a wine over twenty years old. It has aged peacefully in our cellars, however its quality is naturally variable.
Next time, do not hesitate to contact our customer service who will be happy to answer all your questions.
We are delighted that the red wine bottles have fully satisfied you and we hope to see you very soon on our site or at the Épicerie de la Tour d'Argent.
Best regards
5 /5
★★★★★

Quick and good

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Philippe G.
purchased on 02/06/2023
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Answer from Épicerie de la Tour d’Argent
Thank you very much for your positive review! We are happy that your order arrived quickly and in good condition. We hope to serve you again very soon!
5 /5
★★★★★

Excellent

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Jean-alain M.
purchased on 30/06/2023
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Answer from Épicerie de la Tour d’Argent
Thank you very much for your positive review! We are delighted to count you among our customers.
5 /5
★★★★★

Perfect as usual, thank you

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Ravey F.
purchased on 17/07/2023
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Answer from Épicerie de la Tour d’Argent
Thank you very much for your positive review and your support! We are happy that you are satisfied with your purchases at Épicerie de la Tour d'Argent. We hope to see you again soon!
5 /5
★★★★★

I rate 5 stars. Very good products, top quality.

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Patricia B.
purchased on 22/11/2023
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Answer from Épicerie de la Tour d’Argent
Thank you very much dear Madam for your appreciation! We are delighted that you enjoyed our quality products. We hope to see you again soon.


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