Customer reviews of Ergotech

Trust Attestation
8,5 /10
Overall rating: 8,5 out of 10
Based on 408 published reviews

Summary of reviews

Ergotech customers repeatedly highlight strong product quality and effectiveness, noting immediate or clear relief from back pain, reduced road harshness, and comfort for long drives. They describe reliable delivery with fast shipping, on-time order processing, and well-packaged, accurate products that match site descriptions. The customer service and support are emphasized as attentive, knowledgeable, and responsive, providing helpful advice, follow-up assistance, and flexibility to meet individual needs. The ecological policy and careful packaging are also mentioned as positive strengths, reflecting a responsible and customer-focused company ethos.

Reviews 1 and 4 stars

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F
Florian D.
Rating: 4 out of 5
following a purchase from 20/06/2020
Very good. The only drawback is when you have a large face, they cover less, but otherwise great.
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Dominique V.
Rating: 4 out of 5
following a purchase from 06/05/2020
Product conforms to expectations but very long shipping time. Delivery time by Colissimo also very long!
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Jérémy P.
Rating: 1 out of 5
following a purchase from 02/05/2020
Order received out of time Mask size supposedly universal but far too small for an adult man of my size (useless)
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Aurore A.
Rating: 4 out of 5
following a purchase from 04/05/2020
Late delivery but the site had warned of the long delay in view of COVID's situation Perfect masks Very serious site To be recommended
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Catherine G.
Rating: 4 out of 5
following a purchase from 30/04/2020
Good quality product
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Frederic B.
Rating: 1 out of 5
following a purchase from 27/04/2020
Delivery time too long
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Response from Ergotech
Hello,

We were indeed overwhelmed by the demand for masks, and it was difficult to meet the deadlines.
We are now better prepared and have normal lead times.
Thank you for your confidence
F
Franck B.
Rating: 4 out of 5
following a purchase from 23/04/2020
Slight delay in delivery but no inconvenience
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Thierry F.
Rating: 4 out of 5
following a purchase from 23/04/2020
Very serious company good material but unfortunately I can not put 5 stars because my package took a long time to come, I specify that even the CEO of ergotech called me twice which is rare to first apologize for the delay and promise me to speed up and what he did! In short confinement period covid-19 I understand that to send packages it was not easy so to excuse I recommend Ergotech!
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Patricia D.
Rating: 4 out of 5
following a purchase from 22/04/2020
WAS INFORMED OF THE DELAY IN DELIVERY BY A VERY KIND PERSON. THE MASKS WOULD BE GREAT BUT THE ELASTICS ARE A BIT SHORT.
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Michel R.
Rating: 4 out of 5
following a purchase from 19/04/2020
Very good
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Benoît B.
Rating: 1 out of 5
following a purchase from 17/04/2020
Quite apart from the problem of delivery - which is not Ergotech's fault, but which still counts for the whole service - I'd like to criticize the masks for having elastic bands that are far too short, making the mask uncomfortable to wear. This is more than annoying!
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Response from Ergotech
Hello,

Yes, it's a problem we've encountered, and that's why we've decided to offer only bias masks from now on. This means a better fit and greater comfort for everyone.
N
Nicolas B.
Rating: 1 out of 5
following a purchase from 17/04/2020
I ordered 30 black washable masks. impossible to wear them, the elastics are too short. apart from children, I don't know who can wear them cordially Nicolas Bougeard
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Response from Ergotech
Hello Mr Bougeard,

Following our telephone conversation and the exchange of your masks, we are delighted that the new shipment suits you.

We remain at your disposal.
D
Dominique L.
Rating: 4 out of 5
following a purchase from 17/04/2020
Product conforms, thank you!
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Robin P.
Rating: 4 out of 5
following a purchase from 15/04/2020
Ok.
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Christelle R.
Rating: 4 out of 5
following a purchase from 11/03/2020
I am very satisfied with your services.
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Thérèse B.
Rating: 1 out of 5
following a purchase from 30/12/2019
I bought a cushion for back pain in the car Ineffective pay too much for what it is
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Marie-Françoise C.
Rating: 4 out of 5
following a purchase from 17/12/2019
Good advice on the phone when purchasing. Good product but delivery time too long
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