Esprit Padel Shop delivers quickly and reliably, with many customers noting fast, express, and careful delivery that arrives on time and in good condition, and with packaging that is tidy and well-protected. The site offers a precise and comprehensive product catalog, a useful comparator tool, detailed and accurate racket descriptions, and helpful guidance by phone, alongside a convenient ordering process and smooth exchanges or refunds when needed. Customers repeatedly praise efficient, responsive customer service, including quick exchanges, helpful advice, and favorable loyalty programs or discounts. Overall, shoppers highlight competitive prices, a wide selection of padel items, and a consistently high-quality shopping experience from browsing to delivery.
We are sincerely sorry to hear that the conditions for returning your racket did not seem clear to you. Your feedback is important to us, and we would like to discuss your situation further to find an appropriate solution.
All necessary information is on our website in the "Return Policy" page.
Feel free to contact us privately, we are here to help you.
Best regards,
The shop team
B
Bastien M.
Rating: 2 out of 5
following a purchase from 31/07/2026
Racket received damaged as if already used. Deadlines respected though.
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Response from Esprit Padel Shop
Hello Bastien,
Thank you for taking the time to share your experience. We are sorry to hear that the racket arrived in an unsatisfactory condition and we wish to help you resolve this issue. For that, we invite you to contact us directly so that we can find a solution together.
Sportingly,
The Esprit Padel Shop team
S
Sebastien B.
Rating: 1 out of 5
following a purchase from 11/06/2026
The racket does not match the description given of it and it is impossible to return it because the plastic on the grip has been removed (in order to test it). Given the amount spent, the disappointment is huge. I will not buy again.
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Response from Esprit Padel Shop
Hello Sébastien,
In our return policy, it is clearly stated that all unwrapped rackets are not returnable, as they are no longer considered new. You can turn to our second-hand service to sell your racket!
Thank you for your understanding.
T
Thierry S.
Rating: 1 out of 5
following a purchase from 05/06/2026
Racket that does not suit me at all, you refuse to take it back because I unpacked it and removed the plastic to try it. I don't see how I could test a racket without unpacking it... Best regards
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Response from Esprit Padel Shop
Hello Thierry,
As mentioned in our Return Policy, it is impossible to return an unpacked racket as it is no longer considered new. You can visit our second-hand site to sell it. Unfortunately, this is the case with all sites, it is impossible to test a racket and return it afterwards. We have a test racket section where you can try some of our rackets!
Thank you for your understanding
P
Patrick P.
Rating: 1 out of 5
following a purchase from 31/05/2026
Racket arrived broken on the edge (unusable!). I called 5 minutes after delivery. My only mistake was removing the protective plastic from the handle... Since June 5th, no news from customer service!!! (it is June 15th). I am really disappointed. I still don't know if my racket will be refunded or replaced. I expected better from Esprit Padel Shop.
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Response from Esprit Padel Shop
Hello Patrick,
The customer service request has been made, I understand that you just received the racket but unfortunately that is the procedure. We will keep you updated as soon as the supplier responds to us.
Thank you for your understanding
A
ANTOINE C.
Rating: 1 out of 5
following a purchase from 02/06/2026
Received racket with paint problem on the handle
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Maryse J.
Rating: 2 out of 5
following a purchase from 29/05/2026
I just received the refund notice for the order and .. surprise, the shipping costs for both the outgoing and return of the product are entirely at my expense, while esprit Padel is not able to exchange for the desired size!! I will never order from them again.
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Response from Esprit Padel Shop
Hello Maryse,
In our Return Policy, everything is stated. The return costs for exchanges or gift vouchers are on us, those for refunds are on you. Unfortunately, we no longer had the size in stock but you could select a gift voucher to choose another product!
Have a nice day
N
Nicolas H.
Rating: 1 out of 5
following a purchase from 30/05/2026
I paid for express delivery so that my racket would arrive within 48 hours, I got it after 5 days
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Response from Esprit Padel Shop
Hello Nicolas,
Unfortunately Colissimo had a delay with your order, sorry about that! Send us an email at this address, we will see about refunding your shipping costs: [email protected]
Have a nice day!
F
Florent B.
Rating: 2 out of 5
following a purchase from 17/05/2026
Despite the online comparator that gives good indications, it is impossible to return a racket if the grip plastic has been removed. However, it needs to be removed to realize that it does not fit the player's hand. I am left with a brand new racket on my hands.
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Response from Esprit Padel Shop
Hello Florent,
The plastic on the handle serves as a guarantee of a new product; if you remove it, it is impossible for us to accept the return. Everything is well explained in our Return Policy. You can contact our second-hand service to sell your racket.
Thank you for your understanding.
F
Francis D.
Rating: 1 out of 5
following a purchase from 10/05/2026
Delivery time not respected
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Response from Esprit Padel Shop
Hello Francis,
We apologize, the carriers have been a bit late these last few days due to the holidays, we tried to ship the packages as quickly as possible!
J
Jean-Michel J.
Rating: 2 out of 5
following a purchase from 03/05/2026
The return policy is not suitable for clothing => the return fees are too high for a garment that has not been tried on.
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Response from Esprit Padel Shop
Hello Jérôme,
Return fees are only charged if you choose a refund, not for a store credit or an exchange. If the item does not fit you, you can exchange it at no additional cost!
J
Jean-Marc B.
Rating: 1 out of 5
following a purchase from 25/04/2026
I have nothing to say about the quality of the product and the speed of delivery. However, I am very disappointed because an additional €30 discount was made on my racket the day after my order, I feel like I was taken advantage of, I will not order from this site again.
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Response from Esprit Padel Shop
Hello Jean-Marc,
Unfortunately, that's the game of promotions, next time you have this problem, send us an email, we'll see what we can do!
D
David M.
Rating: 2 out of 5
following a purchase from 27/03/2026
The site is great, the delivery very fast. However, the return policy is disappointing.
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Response from Esprit Padel Shop
Hello David,
Our policy is quite clear, unfortunately we cannot take back a racket that has already been unwrapped, it is no longer considered new.
Some rackets are available for testing so you can get an idea before making a purchase!
J
Juan Pablo M.
Rating: 2 out of 5
following a purchase from 23/03/2026
No testing period for the racket. Other online platforms allow a testing period, of course if the racket is returned it has to be as per delivery.
C
Charles A.
Rating: 1 out of 5
following a purchase from 24/02/2026
I am not satisfied because I received my padel racket this week and it does not suit me at all so I wanted to return it and possibly get another one and your services told me that I could not return it because I removed the plastic from the handle to test it and no one told me that I should not remove it and at the same time how do you want to test a racket with the plastic!!!!! So I am angry because I am left with a racket that I do not use!!!!!
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Response from Esprit Padel Shop
Hello!
The plastic on the handle has been removed, which guarantees the new condition of the racket. It is therefore no longer new, we cannot take it back. Everything is mentioned in our Return Policy! We have a special page with test rackets to try the rackets beforehand!
Have a nice day
M
Matthieu L.
Rating: 1 out of 5
following a purchase from 10/02/2026
Racket broke at the end of a smash, customer service that doesn't want to know anything and does not take responsibility even though the conditions boast a 6-month warranty. Avoid
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Response from Esprit Padel Shop
Hello Matthieu,
Thank you for your feedback. We are sorry to learn that you encountered a problem with your racket. Our after-sales service was clear and your warranty could not be honored due to unnatural breakage...
Best regards,
The Esprit Padel Shop team
H
Hakim A.
Rating: 1 out of 5
following a purchase from 03/02/2026
I pay for a 24/48h delivery at 8.90€, not respected. I sent an email to complain, it has remained unanswered to this day. First and last time!!!
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Response from Esprit Padel Shop
Hello Hakim, sorry to hear that you were disappointed with your experience with us... On our side, we have not received any email in your name regarding your order...
However, after checking, the 24/48h delivery was indeed respected: order shipped on Thursday and delivered on Friday.
Have a nice day
The Esprit Padel Shop team
D
David S.
Rating: 2 out of 5
following a purchase from 19/01/2026
I would have liked to try my pair of shoes before ordering them but that was impossible so I ordered a pair that I had to return for an exchange. So it took longer and created more work for everyone. Too bad for the customer.
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Response from Esprit Padel Shop
Hello David!
We are an online store, however for Bullpadel shoes you could have tried another model at the Saint Priest club to test the size beforehand :)
Have a very nice day.
M
Mohamed O.
Rating: 1 out of 5
following a purchase from 17/01/2026
Racket error on the order (2nd time in 18 months)
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Response from Esprit Padel Shop
Hello Mohamed,
Thank you for taking the time to share your experience with us. We are sorry to hear that you encountered an error with your order. Your satisfaction is our priority, and we take your feedback very seriously. Please do not hesitate to contact us directly so that we can resolve this issue together.
Best regards,
The Esprit Padel Shop team
J
jean-ange L.
Rating: 1 out of 5
following a purchase from 17/01/2026
Can you call me back? I think the racket has a manufacturing defect.
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Response from Esprit Padel Shop
Hello,
You can directly send photos or videos to the address: [email protected]
We will look into this to offer you a solution that works best for you!
Thank you :)
A
Arthur C.
Rating: 2 out of 5
following a purchase from 11/01/2026
Received on time but very disappointed with the return policy. I use the racket once, I immediately see that it does not suit me and I discover that I have to pay for the return and that I should not have removed the plastic around the handle. In short, no possibility of return regarding a racket.
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Response from Esprit Padel Shop
Hello,
Thank you for your feedback.
We are sorry that the racket does not meet your expectations. As stated in our general conditions, returns are only possible if the product is in its original condition (intact blister on the handle) in order to be resold.
We remain at your disposal to advise you before your next purchase to target the ideal model for your game.
F
fab G.
Rating: 1 out of 5
following a purchase from 08/01/2026
Read the return conditions carefully
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Response from Esprit Padel Shop
Hello,
This is indeed an important rule to note.
If we refuse to take back a racket that has been unpacked and tested, it is so that the next customer does not have the unpleasant surprise of receiving a used racket. We want every product sold to be impeccable.
Sportingly, The Esprit Padel Shop team
N
Nicolas L.
Rating: 2 out of 5
following a purchase from 15/12/2025
Package well received but the grip of my racket is already damaged.
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Response from Esprit Padel Shop
Hello,
Thank you for your order. We are sorry to hear that.
Don't stay like that! Contact us quickly by email or phone: we will send you a new grip immediately to replace this one.
See you soon, The Esprit Padel Shop team
E
Erwan E.
Rating: 2 out of 5
following a purchase from 19/11/2025
The racket received had packaging that was falling apart with plastic stuck everywhere on the racket and my hands. I don't know under what conditions the racket's pouch was kept but it was not a pleasant unboxing experience. I had to throw away the pouch that was leaving pieces of plastic everywhere while for resale, it would have been useful.
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Response from Esprit Padel Shop
Hello, we apologize for this inconvenience. With the very low temperatures this winter, the material of the pouch may have weakened and crumbled during transport.
We do not want you to be left with this bad experience. We can send you a new pouch for free. Do not hesitate to get back to us by email :)
C
Cedric V.
Rating: 2 out of 5
following a purchase from 27/10/2025
Very long delivery time 8 working days for Belgium via Chronopost and DPD!! Not at all what is announced on the site
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Response from Esprit Padel Shop
Hello François-Xavier,
Sorry to hear that you are disappointed... Please note that we are not responsible for delivery, it all depends on the delivery service chosen and any delivery issues do not depend on us.
If you are satisfied with your purchase and our site, I invite you to change your review ;)
We wish you a good day and see you soon at Esprit Padel Shop!
M
maxence C.
Rating: 2 out of 5
following a purchase from 21/10/2025
Defective racket upon receipt. Customer service of 7 days but still nothing after this delay. They promised me a commercial gesture and responsiveness. After more than 10 days without a racket to play, I hope to have a response today... otherwise, a big disappointment.
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Response from Esprit Padel Shop
Hello Maxence,
We have replied to you and are waiting for your response. I remind you that posting a review here does not change our processing speed for requests.
If you are ultimately satisfied with our service, I invite you to change your review as we will do our best for that. :D
Wishing you a pleasant day and see you soon at Esprit Padel Shop!
J
Jennifer L.
Rating: 1 out of 5
following a purchase from 21/10/2025
Misleading bag size in the photo! Very disappointed with this product. For the other products, it is compliant.
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Response from Esprit Padel Shop
Hello Jennifer,
Sorry to hear that you are disappointed with this item... Please contact us by email, we will handle your complaint to find a solution with you.
Looking forward to your message, we wish you a pleasant day and see you soon at Esprit Padel Shop!
P
Paul L.
Rating: 1 out of 5
following a purchase from 07/10/2025
My grip was already open... very disappointed I will not order from you again unless you deliver me a new one.
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Response from Esprit Padel Shop
Hello Paul,
Sorry to hear that you are disappointed with this item... Please contact us by email at [email protected], we will handle your complaint to find a solution with you.
Looking forward to your message, we wish you a pleasant day and see you soon at Esprit Padel Shop!
F
Fabrice L.
Rating: 2 out of 5
following a purchase from 04/10/2025
I am usually very satisfied with the services and various items from Esprit Padel. However, my last order is not a success. The Esprit Padel t-shirt is very small (one size smaller), this is indeed specified but at the bottom of the description, not very visible. I would rather suggest putting the information next to the product size. Moreover, the writing on the back is very intrusive and resembles more of an advertisement that is a bit too marked for my taste. The t-shirt is thin and of just acceptable quality. I am disappointed! at least for this item.
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Response from Esprit Padel Shop
Hello Fabrice,
Sorry to hear that you are disappointed with our t-shirts, we take note of your comments regarding the t-shirt and the communication of size information. Your feedback is valuable to us, and we will review it to improve our customers' experience.
Aside from this free t-shirt, if you are satisfied with the Esprit Padel Shop experience, I invite you to change your review so as not to mislead new customers. ;)
We wish you a good day and see you soon at Esprit Padel Shop!
J
JULIEN M.
Rating: 1 out of 5
following a purchase from 24/08/2025
A break not covered under warranty even though it is a manufacturing defect.
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Response from Esprit Padel Shop
I understand your disappointment and I am truly sorry for the situation. We accept many after-sales services for our customers, but unfortunately, the warranty cannot apply in this specific case.
A crack of this size, and on one face, is not a manufacturing defect. It is the result of a shock with an external element, which voids the warranty. I am sincerely sorry, but the after-sales service will not be able to cover this case.
J
Jacques C.
Rating: 2 out of 5
following a purchase from 14/08/2025
No response to support requests making it impossible to cancel or amend order.
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Response from Esprit Padel Shop
Hi Jacques,
Have you tried to reach us by email? We answer every email every day!
A
Amar D.
Rating: 1 out of 5
following a purchase from 30/07/2025
Very disappointed with the sellers, initially very nice but when I wanted to return my new racket, they refused. Total lack of commercial sense, I absolutely do not recommend. Don't expect anything from them.
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Response from Esprit Padel Shop
For racket returns, the original protection around the handle is an essential element for us to take it back. This protection ensures that the product is indeed new, has never been used, and can thus be resold. Without this protection, the product is considered incomplete and cannot be returned.
I understand that this situation is frustrating and I apologize for it.
B
Baudouin S.
Rating: 2 out of 5
following a purchase from 26/07/2025
Website operation: good variety of choice: very good What spoils everything is the impossibility of returns.. Without trying.
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Response from Esprit Padel Shop
Please note that you have the possibility to return an item within 30 days, provided it has not been used, and that its label and original packaging are intact.
S
stephane R.
Rating: 1 out of 5
following a purchase from 19/07/2025
Disappointing customer service: refusal to refund for a racket never used simply because the handle protection had been removed. Little concern for customer satisfaction.
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Response from Esprit Padel Shop
Hello Stéphane, indeed this plastic is the guarantee of a new product. To ensure a new product for all our customers, we do not take back items that no longer have this plastic.
Have a great day.
L
Lilian M.
Rating: 1 out of 5
following a purchase from 14/04/2025
Hello, I have the impression of having received a counterfeit.. I used it for the first time yesterday and the plastic vibrates from the first hit and the plastic is already coming off in the center even though it has not suffered any shock... really disappointed..
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Vincent P.
Rating: 1 out of 5
following a purchase from 15/04/2025
The balls purchased "Hero Pro + Durability" lasted me only one session! When I wanted to reuse them, they were soft, I do not recommend these tubes.
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Response from Esprit Padel Shop
Hello! Thank you for your feedback. This is indeed abnormal and is probably a manufacturing defect.
We invite you to contact our customer service. We will be happy to send you a new tube of balls as a replacement.
S
Simon V.
Rating: 2 out of 5
following a purchase from 10/04/2025
Fast, efficient delivery service Problem, my racket arrived cracked at the handle... impossible to contact anyone to resolve this dispute
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Response from Esprit Padel Shop
Hello! Thank you for your feedback. We are sincerely sorry to hear that your racket arrived cracked.
Please contact our customer service at the following address: [email protected]. We respond to all our emails and will do our best to resolve this issue quickly.
S
sebastien J.
Rating: 2 out of 5
following a purchase from 13/01/2025
It's a shame that the return for exchange is chargeable, if I had known I wouldn't have ordered from them
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Response from Esprit Padel Shop
Hello, you will find all the information on the same page where you made your return: https://esprit-padel-shop.com/pages/retours
Have a very nice day :)
A
AGNES R.
Rating: 1 out of 5
following a purchase from 11/01/2025
Very disappointed, shoes too small, non-exchangeable as out of stock. And there, BAD SURPRISE!! Shipping costs at my expense... next time I will read the fine print better.
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Response from Esprit Padel Shop
Hello, you will find all the information on the same page where you made your return: https://esprit-padel-shop.com/pages/retours
Have a great day :)
T
Thomas B.
Rating: 2 out of 5
following a purchase from 02/01/2025
Not too many big discounts during the sales. And shipping costs to return items that do not fit us. Might as well buy from other stores with free return shipping
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Response from Esprit Padel Shop
Hello!
The sales started on January 8th so unfortunately there were no sales offers at the time of your order :)
Have a very nice day.
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