Esprit Padel Shop delivers quickly and reliably, with many customers noting fast, express, and careful delivery that arrives on time and in good condition, and with packaging that is tidy and well-protected. The site offers a precise and comprehensive product catalog, a useful comparator tool, detailed and accurate racket descriptions, and helpful guidance by phone, alongside a convenient ordering process and smooth exchanges or refunds when needed. Customers repeatedly praise efficient, responsive customer service, including quick exchanges, helpful advice, and favorable loyalty programs or discounts. Overall, shoppers highlight competitive prices, a wide selection of padel items, and a consistently high-quality shopping experience from browsing to delivery.
I have been waiting for a response from customer service for 2 weeks because the ordered item had a defect
Translated reviews
Response from Esprit Padel Shop
Hello Bastien!
The customer service has been validated, and we sent you a new bag a week ago.
If you could confirm that the problem has been resolved that would be great.
Have a very nice day!
C
Camille et Gallown L.
Rating: 1 out of 5
following a purchase from 25/12/2024
Hello, I still have not received the book because the post office, which finds my address daily as given, has not found it! I have done what is necessary to additionally provide the building letter. I was supposed to be delivered on Thursday and still nothing! I cannot rate you for now. Best regards.
Translated reviews
Response from Esprit Padel Shop
Hello, indeed we are not yet at the stage of having our own delivery company.
We therefore trust our service providers, however, as with all deliveries, sometimes we can encounter a problem. You can send us an email at [email protected] with your information to resolve this as quickly as possible.
Have a great day.
P
Philippe M.
Rating: 1 out of 5
following a purchase from 20/12/2024
Well received but very disappointed to receive a racket without a cover. Especially since a friend bought the same racket and received the cover.
Translated reviews
Response from Esprit Padel Shop
Hello,
Thank you for your feedback. We invite you to check the product sheet of your racket, the presence of a cover is indicated there. If it was included and you did not receive it, please contact us. Otherwise, covers are available on our site.
D
Damien B.
Rating: 1 out of 5
following a purchase from 18/12/2024
Product received with grip torn by plastic protection. Solution? They are aware of the problem and offer me a beautiful grip
Translated reviews
Response from Esprit Padel Shop
Hello,
Thank you for your feedback. We are sincerely sorry for the issue with the grip of your racket. We understand your disappointment.
We know that this can happen, even if it is fortunately not a frequent situation. We offer to send you exactly the same grip, new and without defects.
Would you like us to proceed with this shipment? Please let us know.
Once again, we apologize for this inconvenience.
E
Edouard L.
Rating: 2 out of 5
following a purchase from 29/11/2024
Product return policy not great
Translated reviews
Response from Esprit Padel Shop
Hello,
Thank you for your feedback. We are sorry that our return policy does not suit you. We are constantly looking to improve, and your feedback is valuable to us.
Do not hesitate to contact us to discuss your situation and see how we can help you.
M
Mickael P.
Rating: 1 out of 5
following a purchase from 18/11/2024
The bullpadel shoes hurt my ankle inside, too stiff and therefore the skin has come off, a scab has appeared and it is really uncomfortable at this level of the shoe
Translated reviews
P
Pol S.
Rating: 1 out of 5
following a purchase from 16/11/2024
Hello, my racket had a problem after an hour of play, a strange noise when I hit the ball and a loss of power
Translated reviews
Y
yann D.
Rating: 1 out of 5
following a purchase from 12/11/2024
Disappointed, I still have not received my racket ordered 11 days ago. I needed it for a tournament this weekend and the announced delay was 72 hours! I still don't know if I will receive it. In short, I do not recommend Esprit Padel Shop
Translated reviews
Response from Esprit Padel Shop
Hello Yann,
We are sorry for the delay of your order and understand your frustration. Your racket was indeed shipped on time, but the delay is due to a transport issue, independent of our will.
In the meantime, we have processed your refund and would like to apologize for the inconvenience caused.
Thank you for your understanding, and good luck with your upcoming tournaments!
The Esprit Padel Shop team
L
Luca M.
Rating: 1 out of 5
following a purchase from 31/10/2024
Stained t-shirt
Translated reviews
Response from Esprit Padel Shop
Hello Lucas,
The warranty procedure is underway, we are waiting for a response from you by today :)
Wishing you a nice day!
B
Benjamin C.
Rating: 1 out of 5
following a purchase from 21/10/2024
Hello, I am quite disappointed upon receiving my racket, the grip had stuck to the packaging and is torn upon opening
Translated reviews
Response from Esprit Padel Shop
Hello,
We are sorry for this issue upon receiving your racket. We invite you to contact our after-sales service at the following address: [email protected]
We can then send you a new grip and overgrip to replace the damaged ones.
Thank you for your understanding, and we remain at your disposal for any questions.
Have a nice day,
The Esprit Padel Shop team
L
Loic T.
Rating: 2 out of 5
following a purchase from 20/10/2024
Package arrived late, upon unpacking the plastic around the racket handle sticks and you have to damage the grip to remove it. Moreover, at the first game, the racket makes a strange noise during hits... Nevertheless, customer service is reachable and attentive to various remarks.
Translated reviews
Response from Esprit Padel Shop
Hello,
Thank you for your detailed feedback. We are sorry for the delivery delay and for the issues encountered with your racket. Regarding the plastic around the handle, it sometimes sticks slightly, and we understand that this can be frustrating. As for the strange noise during hits, this may indicate a defect.
If this persists, do not hesitate to contact us again so that we can help you resolve this issue. We are glad that our customer service was able to meet your expectations and remain at your disposal for any further assistance.
Have a good day,
The Esprit Padel Shop team
P
pierre Z.
Rating: 2 out of 5
following a purchase from 09/10/2024
new racket but grip completely worn halfway removed at the bottom of the handle!!! I have serious doubts about the storage of the rackets
Translated reviews
Response from Esprit Padel Shop
Hello,
You can send us an email to our customer service address: [email protected]
We will send you the same grip and overgrip as the original :)
Thank you for your understanding
J
Jerome A.
Rating: 1 out of 5
following a purchase from 08/10/2024
Following the delivery of a Siux racket with a defect. Very long customer service, impossible to reach them by phone. Despite numerous exchanged emails. I am still waiting for a response. I just ask for a refund and a prepaid label for the return of the racket. This story has been going on for more than 10 days. Hoping for some responsiveness in the days following this comment. Too bad because their YouTube videos are of quality. Jerome.
Translated reviews
Response from Esprit Padel Shop
Hello Jerome,
Thank you for bringing this situation to our attention.
We have just checked your file and we see that the refund for your Siux racket has indeed been processed. It is quite normal for accounting procedures to take a few days.
We completely understand your impatience and sincerely apologize for the duration of this procedure. We have taken your comments into account and are doing everything possible to improve the responsiveness of our after-sales service.
Please do not hesitate to contact us if you find that the refund has not been processed on your account.
Best regards,
The EspritPadelShop team
L
Laurent S.
Rating: 1 out of 5
following a purchase from 06/10/2024
I bought Head Padel shoes, very disappointed with the product and therefore with your description... specific Padel and zero grip. You need to test your products!!
Translated reviews
Response from Esprit Padel Shop
We are sorry to hear that your experience with our Head Padel shoes did not meet your expectations. In order to improve our products and services, could you please detail the points that particularly disappointed you? Our team is here to listen to find a solution together.
R
Raphaël N.
Rating: 1 out of 5
following a purchase from 27/09/2024
Error in the delivery for two ordered items.
Translated reviews
Response from Esprit Padel Shop
Hello Raphael,
I have noted your feedback.
Please do not hesitate to contact us directly by email, in order to best handle your request and understand what happened.
Have a nice day!
Best regards.
Y
Yannick B.
Rating: 1 out of 5
following a purchase from 15/09/2024
My package is blocked by Mondial Relay, as the Relay point is under construction. It has been 10 days since the package has been in my city without being able to retrieve it. There has been no change of Relay point.
Translated reviews
W
william P.
Rating: 1 out of 5
following a purchase from 11/09/2024
The site had a defect in the adhesive of the plastic packaging on the handle of a series of rackets but continues to sell them without specifying it.. okay they sent a grip and overgrip but if I had had the info, I would not have necessarily made this purchase
Translated reviews
Response from Esprit Padel Shop
Hello William,
I have noted your comment and I inform you that the brand is indeed aware of this inconvenience and we are doing what is necessary with them to ensure that this does not happen again in the future, but this does not depend on us and it does not happen on all rackets, so it is quite random. That is why we make this gesture when you encounter this problem.
I hope to see you again soon on our site.
Best regards.
L
Ludivine M.
Rating: 2 out of 5
following a purchase from 04/09/2024
Hello madam, sir. I think you had a computer or organizational bug with my order. I ordered with a confirmation email. I receive a second email telling me that I ordered a rental racket. I contact customer service who tells me that my order will be delivered within 48 hours and the next day I receive a refund for my order and now an email thanking me for my order and asking me to evaluate you. I let you look at the bug.
Translated reviews
Response from Esprit Padel Shop
Hello,
First of all, we apologize for the confusion you encountered. It seems there was an initial misunderstanding regarding your order. You had ordered a test racket instead of a standard racket.
Subsequently, we unfortunately had to refund you because the model you wanted, the "Vertex 04 Woman 2024", is currently out of stock.
If you have any other questions or if you would like to be informed when this model is available again, please do not hesitate to contact us again.
Thank you for your understanding and again sorry for this inconvenience.
N
Nik N.
Rating: 1 out of 5
following a purchase from 03/09/2024
Dear, I placed an order 10 days ago and I still haven't received anything. and no shipping tracking. the package has been stuck somewhere for more than 5 days
Translated reviews
Y
Yan K.
Rating: 1 out of 5
following a purchase from 02/09/2024
Unfortunately, the racket arrived defective and the model was out of stock which forced me to take another model and pay more despite the gift voucher
Translated reviews
Response from Esprit Padel Shop
Hello Yan,
Thank you for your feedback. We are sorry for the inconveniences encountered with the racket and the necessity to choose another model. We hope that the credit we issued has helped to alleviate this situation.
If you have any other questions or needs, please do not hesitate to contact us.
Best regards,
R
raphael P.
Rating: 2 out of 5
following a purchase from 01/09/2024
Racket arrived damaged. Other than that everything was perfect.
Translated reviews
Response from Esprit Padel Shop
Hello Raphael,
I am sorry to hear that your racket arrived damaged.
To best handle your request, please contact us by email at [email protected]
Have a nice day!
Best regards.
N
Nicolas D.
Rating: 1 out of 5
following a purchase from 22/08/2024
Following a size issue, I returned the pair of shoes ordered on August 28, using the return slip provided by the Esprit Padel Shop site, requesting the reshipment of the larger size in exchange. To this day, September 4 (8 days later), no follow-up from the site, no reshipment of the replacement product, and the site does not provide any satisfactory response to my inquiries, constantly extending the deadline communicated to me. I even wonder if it is not a scam. Beware of this site.
Translated reviews
Response from Esprit Padel Shop
Hello Nicolas,
I have noted your message and I apologize for the delay regarding the return.
According to the carrier's tracking, the package will be delivered to us today:
I ordered a racket, it apparently had some shocks that were masked with paint. For a racket at 240€, it's really mediocre.
Translated reviews
Response from Esprit Padel Shop
Hello Julien,
I have noted your message.
To best handle your request, please write to us at: [email protected]
Please ensure you have sent:
- 5-6 photos of the racket
- A serial number on the racket or a barcode
- Your full name and contact details (postal address, phone number, order number)
We remind you of our warranty conditions:
- All our padel rackets are covered by a standard warranty of 6-8 months from the date of purchase.
- The warranty does not cover damages caused by misuse, negligence, abusive use, an accident, or unauthorized modification of the racket (glass, shock, net, etc.)...
- The warranty is only valid for the original buyer and cannot be substantial.
I remain at your disposal if needed.
Best regards.
T
Thibault G.
Rating: 1 out of 5
following a purchase from 01/08/2024
Hello, I recently placed an order for two rackets. After only one game, my FILA racket cracked. I was very careful, not wanting to damage it, I even preferred to lose a point rather than hit near the glass... I am very disappointed. Can you contact me for an exchange or refund please? Best regards, Thibault
Translated reviews
Response from Esprit Padel Shop
Hello Thibault!
I invite you to check our customer service:
https://esprit-padel-shop.com/pages/politique-de-service-apres-vente-sav
Our teams will find a solution :)
R
Romain D.
Rating: 1 out of 5
following a purchase from 04/08/2024
I received my order with defects on the racket in several places. I play once and the overgrip comes off. It's just unacceptable for a racket at that price.
Translated reviews
Response from Esprit Padel Shop
Hello Romain,
We are really sorry that your racket has defects. This is obviously not acceptable.
We invite you to contact our after-sales service at the address [email protected] so that we can resolve this issue as quickly as possible.
Thank you for your understanding and again sorry for this inconvenience.
V
Vassili G.
Rating: 1 out of 5
following a purchase from 13/05/2024
Non-existent customer service, deaf dialogue, unreachable by phone: never again this company! Reunionese flee this site!
Translated reviews
N
nicolas V.
Rating: 2 out of 5
following a purchase from 12/05/2024
Perfect! Very fast and compliant shipping. Thank you.
Translated reviews
M
mathieu V.
Rating: 2 out of 5
following a purchase from 05/05/2024
Always received the packages on time, they respond to emails (rare things) and they are doing well on social media with explanatory videos. Moreover, the possibility to compare rackets on their site is really a huge asset.
Translated reviews
M
MIKAEL D.
Rating: 1 out of 5
following a purchase from 23/04/2024
I had to wait more than a week to receive my package
Translated reviews
D
Didier C.
Rating: 1 out of 5
following a purchase from 04/12/2023
Purchase of a Babolat Air Vertuo 2023 racket, a large crack appeared after 3 months of use, yet without a big shock, the manufacturer does not want to honor the warranty, do not buy Babolat the rackets are too fragile and after-sales service is absent.
Translated reviews
G
Guillaume D.
Rating: 1 out of 5
following a purchase from 18/04/2024
No support from customer service
Translated reviews
V
Vincent P.
Rating: 2 out of 5
following a purchase from 05/04/2024
Hello, Upon receiving the Siux Genesis II racket, the red end caps (dampeners) are missing. Can you send them to me? Thank you.
Translated reviews
Y
Yann L.
Rating: 2 out of 5
following a purchase from 30/01/2024
Package returned twice by the carrier without explanation. Therefore long delivery time. I had to call several times…
Translated reviews
N
nicolas L.
Rating: 2 out of 5
following a purchase from 31/03/2024
Disappointed the plastic of the racket handle is melted on the grip. Okay racket on clearance cheap but I had to change the grip.
Translated reviews
G
Godefroy M.
Rating: 1 out of 5
following a purchase from 26/03/2024
I haven't received anything at all
Translated reviews
A
Alexandre L.
Rating: 1 out of 5
following a purchase from 26/03/2024
Racket received with a weight of 380g, too heavy... Response from customer service 'we're not going to weigh all the rackets'
Translated reviews
C
Christophe S.
Rating: 2 out of 5
following a purchase from 18/01/2024
Shoe fabric cracked after 1 month.
Translated reviews
Response from Esprit Padel Shop
Hello Christophe!
For any breakage and manufacturing defect, you can check our warranty conditions at the following link: https://esprit-padel-shop.com/pages/politique-de-service-apres-vente-sav
We will process your request as quickly as possible!
P
poirier M.
Rating: 1 out of 5
following a purchase from 11/01/2024
Problem with my racket, no response...!!!
Translated reviews
Response from Esprit Padel Shop
Hello Matthieu!
I do not see any email under your name on our customer service email ([email protected]).
Could you please send us an email with:
- 5 to 6 clear photos of the racket, focusing on the sides and any cracks
- Serial number (barcode or QR code)
We will resolve this!
We use cookies for audience measurement and improving user experience.
English 