Customer reviews of Esprit Padel Shop

9,7 /10

Based on 9 409 published reviews

5 8 509 90% 4 719 8% 3 97 1% 2 34 0% 1 50 1%

Summary of reviews

Esprit Padel Shop delivers quickly and reliably, with many customers noting fast, express, and careful delivery that arrives on time and in good condition, and with packaging that is tidy and well-protected. The site offers a precise and comprehensive product catalog, a useful comparator tool, detailed and accurate racket descriptions, and helpful guidance by phone, alongside a convenient ordering process and smooth exchanges or refunds when needed. Customers repeatedly praise efficient, responsive customer service, including quick exchanges, helpful advice, and favorable loyalty programs or discounts. Overall, shoppers highlight competitive prices, a wide selection of padel items, and a consistently high-quality shopping experience from browsing to delivery.

Reviews 1 and 2 stars

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Arnaud G.

Published on 18/03/2024 à 15h27 following a purchase from 08/01/2024

I had requested a home delivery package, and I had to go pick it up at a relay point.

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Response from Esprit Padel Shop Published on 05/04/2024

Hello Arnaud,
We are sorry to hear that your package was not delivered to your home as planned and that you had to pick it up at a relay point. Your feedback is important to us, and we will investigate this incident to prevent it from happening again.

Charline C.

Published on 02/08/2023 à 13h17 following a purchase from 15/07/2023

Poor quality of the racket. Played once with it and it is broken at the head of the racket and is no longer functional! No response to complaints by email and by phone...

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ROBERT H.

Published on 24/12/2022 à 15h58 following a purchase from 14/12/2022

Very disappointed with the order tracking. Error in delivery and very poor tracking.

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Response from Esprit Padel Shop Published on 06/08/2023

Hello Robert,

We are sincerely sorry to hear this. We want to clarify that this is an isolated case, but it does not diminish our responsibility. We take your feedback into account and are working to improve our service. Please contact us directly to resolve the delivery error. Your satisfaction is our priority.

Best regards,
The Esprit Padel Shop team

Julien H.

Published on 23/12/2022 à 16h51 following a purchase from 13/12/2022

I am very disappointed the grip was torn off and the racket has defects for me a drop of resin on it scratch on the side after very pleasant to play but I ordered once and it will be the only one. Have a good holiday.

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Response from Esprit Padel Shop Published on 15/07/2023

Hello Julien,

We tried to contact you by email regarding this problem but we did not receive a response. Please do not hesitate to contact us if needed.

The Esprit Padel Shop team