Customer reviews of Esprit Padel Shop

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 9 827 published reviews
5 8 885 90% 4 743 8% 3 108 1% 2 35 0% 1 56 1%

Summary of reviews

Esprit Padel Shop consistently delivers with fast, careful shipping and products arriving exactly as described, often in 24 hours or less and well packaged. Customers praise a wide selection, helpful product comparisons, and strong value for money, including competitive discounts and promotions. The service is reliable and responsive, with smooth ordering experiences, reusable order tracking, and attentive touches like a small gift for first-time buyers, leading to high overall satisfaction. Many reviews highlight positive experiences with product recommendations, fast delivery to Paris, and confidence in returning to the site for future padel purchases.

Reviews 1 and 2 stars

Reset filters
V
Vincent P.
Rating: 2 out of 5
following a purchase from 05/04/2024
Hello, Upon receiving the Siux Genesis II racket, the red end caps (dampeners) are missing. Can you send them to me? Thank you.
Translated reviews
Y
Yann L.
Rating: 2 out of 5
following a purchase from 30/01/2024
Package returned twice by the carrier without explanation. Therefore long delivery time. I had to call several times…
Translated reviews
N
Nicolas L.
Rating: 2 out of 5
following a purchase from 31/03/2024
Disappointed the plastic of the racket handle is melted on the grip. Okay racket on clearance cheap but I had to change the grip.
Translated reviews
G
Godefroy M.
Rating: 1 out of 5
following a purchase from 26/03/2024
I haven't received anything at all
Translated reviews
A
Alexandre L.
Rating: 1 out of 5
following a purchase from 26/03/2024
Racket received with a weight of 380g, too heavy... Response from customer service 'we're not going to weigh all the rackets'
Translated reviews
C
Christophe S.
Rating: 2 out of 5
following a purchase from 18/01/2024
Shoe fabric cracked after 1 month.
Translated reviews
Response from Esprit Padel Shop
Hello Christophe!
For any breakage and manufacturing defect, you can check our warranty conditions at the following link: https://esprit-padel-shop.com/pages/politique-de-service-apres-vente-sav

We will process your request as quickly as possible!
P
Poirier M.
Rating: 1 out of 5
following a purchase from 11/01/2024
Problem with my racket, no response...!!!
Translated reviews
Response from Esprit Padel Shop
Hello Matthieu!
I do not see any email under your name on our customer service email ([email protected]).
Could you please send us an email with:
- 5 to 6 clear photos of the racket, focusing on the sides and any cracks
- Serial number (barcode or QR code)

We will resolve this!
A
Arnaud G.
Rating: 2 out of 5
following a purchase from 08/01/2024
I had requested a home delivery package, and I had to go pick it up at a relay point.
Translated reviews
Response from Esprit Padel Shop
Hello Arnaud,
We are sorry to hear that your package was not delivered to your home as planned and that you had to pick it up at a relay point. Your feedback is important to us, and we will investigate this incident to prevent it from happening again.
C
Charline C.
Rating: 1 out of 5
following a purchase from 15/07/2023
Poor quality of the racket. Played once with it and it is broken at the head of the racket and is no longer functional! No response to complaints by email and by phone...
Translated reviews
R
Robert H.
Rating: 2 out of 5
following a purchase from 14/12/2022
Very disappointed with the order tracking. Error in delivery and very poor tracking.
Translated reviews
Response from Esprit Padel Shop
Hello Robert,

We are sincerely sorry to hear this. We want to clarify that this is an isolated case, but it does not diminish our responsibility. We take your feedback into account and are working to improve our service. Please contact us directly to resolve the delivery error. Your satisfaction is our priority.

Best regards,
The Esprit Padel Shop team
J
Julien H.
Rating: 2 out of 5
following a purchase from 13/12/2022
I am very disappointed the grip was torn off and the racket has defects for me a drop of resin on it scratch on the side after very pleasant to play but I ordered once and it will be the only one. Have a good holiday.
Translated reviews
Response from Esprit Padel Shop
Hello Julien,

We tried to contact you by email regarding this problem but we did not receive a response. Please do not hesitate to contact us if needed.

The Esprit Padel Shop team
We use cookies for audience measurement and improving user experience.