Perfect Just a small issue when I wanted to select the relay for my delivery, it didn't work
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Response from Ethnilink
Dear Muriel,
Thank you very much for your positive feedback and your rating of 4/5! We apologize for the issue encountered when selecting your delivery relay. Your experience is important to us, and we will look into this problem to improve it. Please feel free to contact us if you have any other questions or suggestions. See you soon
Z
Zame M.
Rating: 1 out of 5
following a purchase from 09/04/2025
I still haven't received my package
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Response from Ethnilink
Hello Zame,
M
Mylene G.
Rating: 4 out of 5
following a purchase from 28/02/2025
Super
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Response from Ethnilink
Hello Mylène,
Thank you very much for your positive review and the 4/5 rating! We're delighted to hear that you enjoyed your experience on Ethnilink. If you have any suggestions for improving our site, please let us know.
We hope to hear from you soon,
The Ethnilink team
D
Diariatou S.
Rating: 4 out of 5
following a purchase from 25/02/2025
Quality products, a very attentive consultant 🙂
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Response from Ethnilink
Hello Diariatou,
Thank you very much for your positive review! We are delighted that you appreciated the quality of our products and the attentiveness of our consultant. Your satisfaction is our priority. Don't hesitate to come back to us if you need any help or advice.
See you soon on Ethnilink 😊
G
Gaby T.
Rating: 4 out of 5
following a purchase from 20/01/2025
Picked up on Saturday
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Response from Ethnilink
Hello Gaby,
Thank you for your feedback! We're delighted you were able to pick up your package. See you soon on Ethnilink 😊
J
Jennifer P.
Rating: 1 out of 5
following a purchase from 19/09/2024
Hello, I bought some hair strands on the website and realized that the color didn't match the picture on the site. The lady explained that it was because I had made a mistake in the selection process. She explains how I should have done it, and then I realize that the way we select on the site is not really intuitive for us consumers. I thanked her kindly and explained that unfortunately it was a mistake on their part and that I'd like a refund. The lady kindly accepts, but unfortunately I'll have to pay the return postage. Honestly, I'm not by 5€ but commercially it's really not ok. I'm a shopkeeper myself, and when a customer makes this kind of return, we give them a full refund without trying to fight it out, and we do what's necessary on the site. I'd still like to point out that the same lady contacted me before sending my delivery to let me know that the size I'd chosen was no longer available, and I thought that was a good business move on her part. It would have been nice to extend this customer experience, but I don't agree that I should have to pay for shipping when it's their site that's not ok. And please don't give me the "sorry I couldn't satisfy you blah blah blah" line, because if you could have but didn't want to, that's different. So no, I obviously wouldn't recommend this store.
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Response from Ethnilink
Hello Jennifer, we're very sorry for the bad experience you've had on our Ethnilink website. We have taken your comments into account and will do our utmost to improve our product selection system in order to avoid this type of problem in the future. We understand your frustration with return shipping costs and will investigate the possibility of covering them in similar cases. We hope you'll give us a second chance and we look forward to helping you with your next order. Thank you for your trust and constructive feedback. Have a nice day. The Ethnilink team.
L
Laureen C.
Rating: 1 out of 5
following a purchase from 02/09/2024
It's been almost 2 weeks since I ordered and I still haven't received my order, supposed to arrive in 3 days according to their shipping policy ☺️. It also says on their website: "Orders placed will be dispatched on the next working day." I ordered on Monday, the order only being sent on Friday following an Instagram comment from me, otherwise I think I might have waited a long time or not received it at all. This is my worst experience with an online store quite honestly.
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Response from Ethnilink
Hello, ma'am,
You ordered your products on September 2 and your order was dispatched on September 5 due to a computer problem, as we informed you. We apologize for the inconvenience caused, but we tried to act as quickly as possible. However, we depend on Mondial Relay and have no control over delivery times.
Please do not hesitate to contact us should you require any further information.
J
Julie A.
Rating: 1 out of 5
following a purchase from 02/09/2024
The color didn't color my hair at all, it bleached it. I had to buy another color the next day to make up for it.
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Response from Ethnilink
Hello, Madam,
Color 374 won't bleach your hair, because it's copper brown, not blonde. However, the color can be altered depending on the color you had on your hair before having it done. Some colors are not compatible with others.
Please do not hesitate to contact us should you require any further information.
A
Aurelie T.
Rating: 4 out of 5
following a purchase from 15/05/2024
Reliable site! The only problem is the lack of stock and the lack of new products.
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Response from Ethnilink
Thank you for your positive feedback on our Ethnilink website. We've taken note of your comment about stock and new products, and we're doing everything we can to improve this as quickly as possible. We hope to see you soon on our platform!
C
Carole G.
Rating: 1 out of 5
following a purchase from 16/03/2024
I'm sorry, but I still haven't received it!
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Response from Ethnilink
Hello, ma'am,
We are very sorry to hear that Colissimo has lost your parcel. We have refunded your order and apologize for the inconvenience.
M
Mylene L.
Rating: 4 out of 5
following a purchase from 04/03/2024
Very serious site. Perfect! Merci bcq.
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Response from Ethnilink
We're pleased that you've found our site to be reliable and satisfying. We strive to provide a quality service to all our users. Thank you for your opinion and your trust in Ethnilink 😊
J
Jocelyne D.
Rating: 4 out of 5
following a purchase from 23/02/2024
Satisfied with my purchase
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Response from Ethnilink
Thank you for your positive feedback on our site, Jocelyne. We are delighted that you are satisfied with your purchase on Ethnilink 😊
A
Angelique B.
Rating: 4 out of 5
following a purchase from 04/12/2023
The product is top notch and the delivery is fast and intact. The only drawback is that one product was missing and I was reimbursed, but not in full. It cost 9.50€ and I was refunded 8.90€.
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Response from Ethnilink
Thank you for your feedback, Angelique. We have just checked and you have benefited from a discount on your products which means that the refund is made on the price of the product minus the discount. You have therefore received a refund for the amount you paid. Looking forward to seeing you soon on the site 😊
M
Murielle B.
Rating: 4 out of 5
following a purchase from 01/11/2023
Easy order Fast delivery Satisfied!
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Response from Ethnilink
Thank you for your review, Murielle! We really appreciate you taking the time to share your experience with us. We're glad we met your expectations! Thank you for your confidence in us.
J
JACK P.
Rating: 1 out of 5
following a purchase from 07/06/2023
short
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Response from Ethnilink
Hello Mr. Philomin, we wanted to know if you have nothing to report why you gave us 1/5. This would enable us to improve our customer service. Thank you for your feedback
Ethnilink customer service
A
Aristide A.
Rating: 1 out of 5
following a purchase from 15/01/2023
I am very pleased with the service and the quality of the product.
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Response from Ethnilink
Hello,
We are very sorry for the delay in your delivery. We had a problem with a product that delayed the preparation of your order. To apologize for the inconvenience, we have included a gift in your package which will arrive this week. We wish you a happy new year 2023
J
Jolie M.
Rating: 4 out of 5
following a purchase from 25/12/2022
Satisfied
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Response from Ethnilink
Thank you very much Jolie! We are very pleased with your satisfaction and we hope you will continue to have great experiences with Ethnilink.
A
Anita M.
Rating: 4 out of 5
following a purchase from 22/12/2022
I am satisfied with my order. Thank you
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Response from Ethnilink
Thank you very much Anita for your review. We are delighted that you are satisfied with your order.
K
Korotoumou D.
Rating: 4 out of 5
following a purchase from 17/12/2022
Very good site and the delivery is very fast
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Response from Ethnilink
Thank you very much for your review, Korotoumou. We are delighted to hear that you enjoyed our site and that you received your order quickly. We look forward to serving you again!
B
Bibiche D.
Rating: 4 out of 5
following a purchase from 28/11/2022
J'aime beaucoup le savon,vraiment ça nettoie très bien et laisse la peau lisse,vraiment very nice.
M
Marie-Daniele B.
Rating: 4 out of 5
following a purchase from 16/11/2022
Friendly staff on the phone. Order received quickly. Thank you
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Response from Ethnilink
Thank you Marie-Daniele for your positive review and support. We are delighted that you had good service and fast delivery. We will be happy to assist you if you have any questions or need help.
P
Philippe D.
Rating: 1 out of 5
following a purchase from 23/10/2022
My order had 2 items with shipping costs that I had optimized since it is a fixed amount. Ethnilink deleted one of the 2 items and refunded me and sent my order with only one item without asking me. I thus paid exorbitant shipping costs for a single item. If I had had a choice I would have cancelled my order before it was shipped. I will not order from this site again.
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Response from Ethnilink
Hello Mr. Deroche,
We are sorry for the inconvenience and will be more vigilant. We thought, wrongly, that you would prefer to have one product rather than none. Customer satisfaction is our priority and it is unfortunate that we were rated so harshly on one shipment. After checking your order, we see that you received a discount and that the shipping cost was 3 euros. The real shipping cost is 8 euros for the weight of your product. We have taken the difference at our charge.
We specialize in advice and personalized follow-up for skin and hair care, so don't hesitate to come back to us if you need it, because our advice in our store and on our website is free.
We hope to see you soon on our site Ethnilink or in our store in Paris 20th and wish you an excellent day
D
Daisie B.
Rating: 4 out of 5
following a purchase from 29/09/2022
Very good. Order arrived very quickly.
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Response from Ethnilink
Thank you very much Daisie, we are delighted that you are satisfied with your purchases and that your order reached you quickly.
L
Line S.
Rating: 4 out of 5
following a purchase from 24/09/2022
Good advice and an order quickly received. For the moment product waiting to be used because Mrs. President in progress.
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Response from Ethnilink
Thank you for your review, Line! We're glad we could offer quick service and helpful advice. We hope you are completely satisfied with the product you are using!
K
Kiswendsida Adoline S.
Rating: 4 out of 5
following a purchase from 20/09/2022
Very happy and satisfied
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Response from Ethnilink
Thank you very much Kiswendsida Adoline for your positive review. We are glad that our site provided you with a satisfactory experience!
Y
Yamina A.
Rating: 4 out of 5
following a purchase from 12/09/2022
Order received in a good time happy with the service. Thank you
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Response from Ethnilink
Thank you Yamina for taking the time to share your thoughts on your order. We are glad that you were satisfied with our service and that you received your order on time. We will be happy to assist you if you need anything else. Thank you again for your time!
F
Fatoumata C.
Rating: 4 out of 5
following a purchase from 18/08/2022
Package received damaged, ethnilink resent my order
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Response from Ethnilink
We are doing our best to increase our level of service and apologize for this incident. Thank you for sharing your feedback with us.
J
Josline S.
Rating: 4 out of 5
following a purchase from 06/08/2022
I RECOMMEND DELIVERY ON TIME. THE PRODUCTS ARE IMPECCABLE
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Response from Ethnilink
Thank you very much Josline for your review. We are delighted that you enjoy our products and we are always working to improve our service. Thank you again for your feedback.
N
Nesrine G.
Rating: 4 out of 5
following a purchase from 31/07/2022
My order went well and was received on time.
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Response from Ethnilink
Thank you very much for your review, Nesrine! We are delighted that your order went well and that you were delivered on time. Your satisfaction is our priority.
A
Astride K.
Rating: 4 out of 5
following a purchase from 04/08/2022
The package was received in good condition, a little late but overall everything was fine. Thank you, I plan to make other orders in the future.
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Response from Ethnilink
Thank you for your review, Astride! We are always happy to hear that our customers are satisfied and that we are able to meet their expectations.
M
Maite B.
Rating: 4 out of 5
following a purchase from 01/08/2022
Order received quickly and well packaged. Nothing to say Perfect
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Response from Ethnilink
Thank you very much for your positive review, Maite. We are glad that you are satisfied with your order!
A
Angélica P.
Rating: 4 out of 5
following a purchase from 25/07/2022
Super quality at the top
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Response from Ethnilink
Thank you very much Angelica, we are delighted that you appreciate our quality!
J
Julie F.
Rating: 4 out of 5
following a purchase from 22/06/2022
Find the items I used to buy on another shopping site. Fast shipping and well packaged.
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Response from Ethnilink
Thank you very much for your positive review! We are glad that you found the usual items on our site and that the shipping and packaging met your expectations. We hope to see you soon!
A
Andrea T.
Rating: 4 out of 5
following a purchase from 05/06/2022
Good site in spite of a taped sprayer it leaked in the package because not well screwed
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Response from Ethnilink
Thank you for taking the time to leave your review. We are sorry for the inconvenience as we try to protect the products well to limit this type of inconvenience. We will contact you later today
P
Pothy D.
Rating: 4 out of 5
following a purchase from 01/06/2022
Perfect
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Response from Ethnilink
Thank you very much Pothy, your comment is much appreciated! We are happy that our site suits you.
S
Sephora O.
Rating: 4 out of 5
following a purchase from 16/04/2022
Order received without delay Great service Thank you
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Response from Ethnilink
Thank you Sephora for taking the time to share your review of Ethnilink. We are glad your order arrived on time and that you enjoyed the service.
A
AURELIE S.
Rating: 4 out of 5
following a purchase from 28/03/2022
Super
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C
Christopher L.
Rating: 4 out of 5
following a purchase from 17/04/2022
I ordered a peppermint spray, I loved it so much that in one month there was no more left.
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Response from Ethnilink
Thank you very much for your comment, Christopher. We are delighted that you enjoyed our product. We hope you continue to find products that meet your expectations at Ethnilink.
J
Julienne B.
Rating: 4 out of 5
following a purchase from 09/04/2022
Thank you good product
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Response from Ethnilink
Thank you for your positive review! We are glad you liked our product.
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