Hello, I thought it was a large bottle, disappointed that it is small ones.
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Response from Ethnilink
Hello Madeleine, thank you for your feedback. We strive to provide clear descriptions on our site, including the format of products on all item sheets. Please feel free to share your suggestions to improve your experience.
M
Muriel M.
Rating: 4 out of 5
following a purchase from 12/07/2025
Perfect Just a small issue when I wanted to select the relay for my delivery, it didn't work
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Response from Ethnilink
Dear Muriel,
Thank you very much for your positive feedback and your rating of 4/5! We apologize for the issue encountered when selecting your delivery relay. Your experience is important to us, and we will look into this problem to improve it. Please feel free to contact us if you have any other questions or suggestions. See you soon
M
Mylene G.
Rating: 4 out of 5
following a purchase from 28/02/2025
Super
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Response from Ethnilink
Hello Mylène,
Thank you very much for your positive review and the 4/5 rating! We're delighted to hear that you enjoyed your experience on Ethnilink. If you have any suggestions for improving our site, please let us know.
We hope to hear from you soon,
The Ethnilink team
D
Diariatou S.
Rating: 4 out of 5
following a purchase from 25/02/2025
Quality products, a very attentive consultant 🙂
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Response from Ethnilink
Hello Diariatou,
Thank you very much for your positive review! We are delighted that you appreciated the quality of our products and the attentiveness of our consultant. Your satisfaction is our priority. Don't hesitate to come back to us if you need any help or advice.
See you soon on Ethnilink 😊
F
Fanny D.
Rating: 3 out of 5
following a purchase from 30/01/2025
Great products, fast shipping. One downside: too much plastic (bubble) in the parcel.
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Response from Ethnilink
Hello Fanny,
Thank you for your feedback and we are delighted that you appreciate our products and the speed of shipping. We take note of your comment about the excessive use of plastic and will work to reduce our environmental footprint in the future 😊
G
Gaby T.
Rating: 4 out of 5
following a purchase from 20/01/2025
Picked up on Saturday
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Response from Ethnilink
Hello Gaby,
Thank you for your feedback! We're delighted you were able to pick up your package. See you soon on Ethnilink 😊
J
Johanita T.
Rating: 3 out of 5
following a purchase from 15/06/2024
I placed an order.i paid!then they call me to inform me that 3 products are missing from my parcel.and that the rest of my order will be delivered to me almost 1 week later!so for me they could have put directly on the site that the products are out of stock.that's the problem!
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A
Aurelie T.
Rating: 4 out of 5
following a purchase from 15/05/2024
Reliable site! The only problem is the lack of stock and the lack of new products.
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Response from Ethnilink
Thank you for your positive feedback on our Ethnilink website. We've taken note of your comment about stock and new products, and we're doing everything we can to improve this as quickly as possible. We hope to see you soon on our platform!
A
aurelie B.
Rating: 3 out of 5
following a purchase from 07/03/2024
The dye doesn't hold well and doesn't cover white hair. I'm a bit disappointed.
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Response from Ethnilink
Hello, ma'am,
Please don't hesitate to come back to us so that we can check with you what didn't work, on [email protected]. These colors are also used by professional hairdressers to cover our customers' white hair.
Best regards
M
Mylene L.
Rating: 4 out of 5
following a purchase from 04/03/2024
Very serious site. Perfect! Merci bcq.
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Response from Ethnilink
We're pleased that you've found our site to be reliable and satisfying. We strive to provide a quality service to all our users. Thank you for your opinion and your trust in Ethnilink 😊
J
Jocelyne D.
Rating: 4 out of 5
following a purchase from 23/02/2024
Satisfied with my purchase
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Response from Ethnilink
Thank you for your positive feedback on our site, Jocelyne. We are delighted that you are satisfied with your purchase on Ethnilink 😊
A
Angelique B.
Rating: 4 out of 5
following a purchase from 04/12/2023
The product is top notch and the delivery is fast and intact. The only drawback is that one product was missing and I was reimbursed, but not in full. It cost 9.50€ and I was refunded 8.90€.
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Response from Ethnilink
Thank you for your feedback, Angelique. We have just checked and you have benefited from a discount on your products which means that the refund is made on the price of the product minus the discount. You have therefore received a refund for the amount you paid. Looking forward to seeing you soon on the site 😊
M
Murielle B.
Rating: 4 out of 5
following a purchase from 01/11/2023
Easy order Fast delivery Satisfied!
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Response from Ethnilink
Thank you for your review, Murielle! We really appreciate you taking the time to share your experience with us. We're glad we met your expectations! Thank you for your confidence in us.
S
Sylvie C.
Rating: 3 out of 5
following a purchase from 18/09/2023
The choice of relay point was not respected. Fast, trouble-free delivery
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Response from Ethnilink
Hello Madam, we're sorry for the inconvenience, but when the relay point is full or closed, Colissimo redirects the parcel to the nearest relay point. When you place your next order, you can choose the nearest post office as a drop-off point, to avoid this type of inconvenience. We wish you a pleasant day
J
Josée M.
Rating: 3 out of 5
following a purchase from 13/11/2022
I ordered the Probel Cocktail Crochet Wick 8". Apart from the fact that they are good quality strands however I think there was a deception on my order. Indeed, I ordered the color 2 Natural and T2/30 Tie & Dye Châtain Pointe Châtain Clair but, I think I was sent the color 1 because it is very very black. I can distinguish between the black colors 1, 1B and 2 and it is clear that the color collected is not the number 2 even if on the package, it says number 2.
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Response from Ethnilink
Hello Madam, we think that there was a misunderstanding on the chosen color because we can assure you that there was no deception on your order. Indeed, synthetic hair is darker than natural hair and from one model to another the color n°2 is not exactly the same. At Probel the 1b and the 2 are almost similar and black. Don't hesitate to ask us for the pictures of the colors if you have any doubt. We remain at your disposal for any further information and can be reached at 01.43.56.38.42 if needed from Monday to Friday until 7pm
J
Jolie M.
Rating: 4 out of 5
following a purchase from 25/12/2022
Satisfied
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Response from Ethnilink
Thank you very much Jolie! We are very pleased with your satisfaction and we hope you will continue to have great experiences with Ethnilink.
A
Anita M.
Rating: 4 out of 5
following a purchase from 22/12/2022
I am satisfied with my order. Thank you
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Response from Ethnilink
Thank you very much Anita for your review. We are delighted that you are satisfied with your order.
K
Korotoumou D.
Rating: 4 out of 5
following a purchase from 17/12/2022
Very good site and the delivery is very fast
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Response from Ethnilink
Thank you very much for your review, Korotoumou. We are delighted to hear that you enjoyed our site and that you received your order quickly. We look forward to serving you again!
B
Bibiche D.
Rating: 4 out of 5
following a purchase from 28/11/2022
J'aime beaucoup le savon,vraiment ça nettoie très bien et laisse la peau lisse,vraiment very nice.
M
Marie-Daniele B.
Rating: 4 out of 5
following a purchase from 16/11/2022
Friendly staff on the phone. Order received quickly. Thank you
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Response from Ethnilink
Thank you Marie-Daniele for your positive review and support. We are delighted that you had good service and fast delivery. We will be happy to assist you if you have any questions or need help.
D
Daisie B.
Rating: 4 out of 5
following a purchase from 29/09/2022
Very good. Order arrived very quickly.
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Response from Ethnilink
Thank you very much Daisie, we are delighted that you are satisfied with your purchases and that your order reached you quickly.
L
Line S.
Rating: 4 out of 5
following a purchase from 24/09/2022
Good advice and an order quickly received. For the moment product waiting to be used because Mrs. President in progress.
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Response from Ethnilink
Thank you for your review, Line! We're glad we could offer quick service and helpful advice. We hope you are completely satisfied with the product you are using!
K
Kiswendsida Adoline S.
Rating: 4 out of 5
following a purchase from 20/09/2022
Very happy and satisfied
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Response from Ethnilink
Thank you very much Kiswendsida Adoline for your positive review. We are glad that our site provided you with a satisfactory experience!
Y
Yamina A.
Rating: 4 out of 5
following a purchase from 12/09/2022
Order received in a good time happy with the service. Thank you
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Response from Ethnilink
Thank you Yamina for taking the time to share your thoughts on your order. We are glad that you were satisfied with our service and that you received your order on time. We will be happy to assist you if you need anything else. Thank you again for your time!
F
Fatoumata C.
Rating: 4 out of 5
following a purchase from 18/08/2022
Package received damaged, ethnilink resent my order
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Response from Ethnilink
We are doing our best to increase our level of service and apologize for this incident. Thank you for sharing your feedback with us.
J
Josline S.
Rating: 4 out of 5
following a purchase from 06/08/2022
I RECOMMEND DELIVERY ON TIME. THE PRODUCTS ARE IMPECCABLE
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Response from Ethnilink
Thank you very much Josline for your review. We are delighted that you enjoy our products and we are always working to improve our service. Thank you again for your feedback.
N
Nesrine G.
Rating: 4 out of 5
following a purchase from 31/07/2022
My order went well and was received on time.
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Response from Ethnilink
Thank you very much for your review, Nesrine! We are delighted that your order went well and that you were delivered on time. Your satisfaction is our priority.
A
Astride K.
Rating: 4 out of 5
following a purchase from 04/08/2022
The package was received in good condition, a little late but overall everything was fine. Thank you, I plan to make other orders in the future.
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Response from Ethnilink
Thank you for your review, Astride! We are always happy to hear that our customers are satisfied and that we are able to meet their expectations.
M
Maite B.
Rating: 4 out of 5
following a purchase from 01/08/2022
Order received quickly and well packaged. Nothing to say Perfect
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Response from Ethnilink
Thank you very much for your positive review, Maite. We are glad that you are satisfied with your order!
A
Angélica P.
Rating: 4 out of 5
following a purchase from 25/07/2022
Super quality at the top
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Response from Ethnilink
Thank you very much Angelica, we are delighted that you appreciate our quality!
J
Julie F.
Rating: 4 out of 5
following a purchase from 22/06/2022
Find the items I used to buy on another shopping site. Fast shipping and well packaged.
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Response from Ethnilink
Thank you very much for your positive review! We are glad that you found the usual items on our site and that the shipping and packaging met your expectations. We hope to see you soon!
A
Andrea T.
Rating: 4 out of 5
following a purchase from 05/06/2022
Good site in spite of a taped sprayer it leaked in the package because not well screwed
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Response from Ethnilink
Thank you for taking the time to leave your review. We are sorry for the inconvenience as we try to protect the products well to limit this type of inconvenience. We will contact you later today
P
Pothy D.
Rating: 4 out of 5
following a purchase from 01/06/2022
Perfect
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Response from Ethnilink
Thank you very much Pothy, your comment is much appreciated! We are happy that our site suits you.
A
aurore M.
Rating: 3 out of 5
following a purchase from 03/05/2022
A little long but glad I got some samples!
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Angelique B.
Rating: 3 out of 5
following a purchase from 13/05/2022
A little disappointed! I ordered the olive oil coconut spray (new version) and received the old version (without coconut).
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S
Sephora O.
Rating: 4 out of 5
following a purchase from 16/04/2022
Order received without delay Great service Thank you
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Response from Ethnilink
Thank you Sephora for taking the time to share your review of Ethnilink. We are glad your order arrived on time and that you enjoyed the service.
A
AURELIE S.
Rating: 4 out of 5
following a purchase from 28/03/2022
Super
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C
Christopher L.
Rating: 4 out of 5
following a purchase from 17/04/2022
I ordered a peppermint spray, I loved it so much that in one month there was no more left.
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Response from Ethnilink
Thank you very much for your comment, Christopher. We are delighted that you enjoyed our product. We hope you continue to find products that meet your expectations at Ethnilink.
J
Julienne B.
Rating: 4 out of 5
following a purchase from 09/04/2022
Thank you good product
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Response from Ethnilink
Thank you for your positive review! We are glad you liked our product.
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