/10
★★★★★
based on 3545 reviews published
★★★★★
based on 3545 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
They made a mistake in the color of the bands, after contacting them and recognizing their mistake, the solution they gave me was a small discount for the next order. When I told them that I was not satisfied with the solution they gave me, they stopped answering.
Comprador Verificado
purchased on 13/03/2019
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Answer from europaband
Dear customer, Thank you for your feedback. We are very sorry for the mishandling of your problem. We will review our manufacturing processes to prevent this type of problem from happening again. We apologize for the inconvenience. Best regards.
1
/5
★☆☆☆☆
Supplier to be avoided! The bracelets ordered in 96h express were delivered after 2 weeks and arrived after the date of the event (my wedding). I literally had to pester non-existent customer service for 2 months to get my order refunded.
Acheteur Vérifié
purchased on 16/07/2019
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1
/5
★☆☆☆☆
Unprofessional! Would not recommend! No consideration for the customer. To be avoided! I placed my order 13 days in advance to be sure to receive everything for my event. Unfortunately, it still wasn't ready on D-1. And according to their after-sales service, I should have ordered even earlier... when the selling point on the site is rapid delivery (3/5 days max...) and the customer is blamed, it's a real lack of consideration. I have requested a refund since my event has passed. Ah, if someone had offered to pick up my order in Orleans in the middle of the week when I'm working in Paris. A bit complicated to imagine, especially when you're paying full price... So avoid it!
Acheteur Vérifié
purchased on 04/09/2019
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1
/5
★☆☆☆☆
A disreputable company that refuses to take responsibility for its mistakes and lack of product information.
Acheteur Vérifié
purchased on 28/07/2019
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1
/5
★☆☆☆☆
I contacted the customer service to have confirmation of the processing time of my future order I had confirmation of the ability to meet the deadlines announced, I paid a supplement in order to have the delivery before 13h. I received the delivery 5 days late.... Thanks to the so-called fast processing guaranteed in 24h... I sent an email to customer service to inform them... Never got a reply.
Acheteur Vérifié
purchased on 08/08/2019
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1
/5
★☆☆☆☆
Out of time 10 days after the event - Difficulty with commercial gesture and file follow-up - I would not recommend to neighbouring associations.
Acheteur Vérifié
purchased on 06/06/2019
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1
/5
★☆☆☆☆
Never received delivery request refund
Acheteur Vérifié
purchased on 22/05/2019
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1
/5
★☆☆☆☆
Transport delays
Acheteur Vérifié
purchased on 11/06/2019
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1
/5
★☆☆☆☆
My first order was cancelled without refund. My second order arrived after the deadline.
Acheteur Vérifié
purchased on 06/05/2019
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Answer from europaband
Re bonjour, As mentioned by e-mail the refund has just been made, we were not able to refund you the same day and have slightly forgotten the following days ... Sorry. Concerning your second order, we are opening an inquiry with UPS who should have delivered you on the 10th and not on the 14th.
1
/5
★☆☆☆☆
I was not informed of the delivery at the relay point and then, after contacting europaband, when I wanted to collect my parcel, the relay did not think they had it... contact europaband again, return to the relay to finally discover bracelets that are not what we expected. Disappointed.
Acheteur Vérifié
purchased on 26/01/2019
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1
/5
★☆☆☆☆
After discussing the design of the bracelet by email with one of the Europaband specialists and concluding which exact design was going to be used for the bracelet, I received my order of bracelets, which had been produced without having taken into account at all the design concluded during the email exchange. I don't recommend this under any circumstances if you have any clarifications to add by email. Very disappointed.
Acheteur Vérifié
purchased on 20/12/2018
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1
/5
★☆☆☆☆
I never received the package !!!!!!! thank you for our concert !!!!!!!!!!!!!!!
Acheteur Vérifié
purchased on 21/11/2018
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1
/5
★☆☆☆☆
Order received the day after the event, although the express delivery charges were exorbitant. 50 euros wasted, I'll never use Europaband again.
Acheteur Vérifié
purchased on 25/11/2018
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Answer from europaband
Hello, We're very sorry about this inconvenience, it's very strange because UPS always delivers within 24 hours without fail with the service you've chosen. We can offer you a €25 credit corresponding to the amount of the express delivery charges.
1
/5
★☆☆☆☆
On a previous order, I was very satisfied with the product, so I confidently recommended it, which is called loyalty. However, the bracelets don't have a counterfoil, and this is not indicated on the explanatory leaflet. What's more, the numbering doesn't follow. This is very annoying for my association's accounting department. I called the after-sales service and was simply told that it's like that, that you've changed supplier and that's it...I wouldn't recommend you any more... I'm very disappointed.
Acheteur Vérifié
purchased on 07/11/2018
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Answer from europaband
Hello, As we discussed over the phone, the counterfoil and consecutive numbering are not mentioned at any time on our site. For quality reasons, we have in fact changed the manufacturer for these bracelets and by default, they no longer have a counterfoil. These are options that we can set up on request, but which are not available on our website. We're sorry for the inconvenience, but you can't hold this against us, as the bracelets conform to the description on our website.
Yours faithfully
Yours faithfully
1
/5
★☆☆☆☆
Service was extremely fast but I did not receive the product I expected
Acheteur Vérifié
purchased on 06/09/2018
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1
/5
★☆☆☆☆
Delivery takes far too long
Acheteur Vérifié
purchased on 01/07/2018
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1
/5
★☆☆☆☆
Never arrived
Acheteur Vérifié
purchased on 25/06/2018
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1
/5
★☆☆☆☆
I placed an order on Wednesday 04/10 for 900 bracelets. This order was confirmed by the workshop the same day, allowing me to receive it at the end of the week (Wednesday 12/10 or Thursday 13/10). Only I didn't receive it until the following Monday. A humanitarian project was behind the order, which jeopardized a scheduled event...
What's more, some of the bracelets weren't engraved and no commercial gesture was made...
Acheteur Vérifié
purchased on 11/10/2017
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1
/5
★☆☆☆☆
The supplier made a mistake in the delivery address, which led to an exasperated search for the parcel, and after a 3-day delay, the parcel was delivered to the billing address, which was different from the delivery address. Best regards.
Acheteur Vérifié
purchased on 30/09/2017
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