Reviews europaband

This review concerns the CARRIER! After receiving a delivery message while WE WERE AT HOME AT THE TIME OF DELIVERY, we check our mailbox: NOTHING! We call to find out where our package is: over 23 EUROS IN PHONE CHARGES (THANK YOU!!!) and we still don't know more... After several days, a neighbor (same house number as us but DIFFERENT STREET and DIFFERENT NAME) brings us our package, luckily he didn't keep it!!! For a package that was supposed to be handed over in person WITH CODE, UNACCEPTABLE!!! Moreover, the carrier had our mobile number (certainly eager to finish his route to go home), it's so much easier to put the package in another mailbox, the customers just have to figure out how to retrieve it. But these same customers also work and have other things to do!

Package not received lost?

Order arrived with defects, I suggested to reorder by paying but simply with a discount which was refused by saying that everything was compliant.

Hello, The deadline was not respected. We received the wrong package. Not much tracking. No compensation offered.

A bug told me that my order was not placed. I received an email from EUROABAND saying payment error. So I placed an order again. 3 hours later I received a new email from EUROABAND telling me that the first order was actually placed so they charged me for both orders. I sent the screenshots to EUROABAND to explain. They still printed both orders pretending not to see the email. They do not want to issue a refund. Also, the second order was cheaper because I did not take the BAT option. But on my bank statement, it appears that they charged me the same price even though the order and the invoice are cheaper, outrageous.

Indicated in several places that I wanted the numbered bracelets from 1 to 300 and you haven't done it.

Order RMPOIHRIN We placed the order on August 18 and no one is responding about its status. We need it URGENTLY

The deadline is not announced. Despite several exchanges with customer service, no date has been provided, more than a month and a half of waiting for lanyards, delivery the day before the event jeopardized its proper preparation. No commercial gesture has been proposed.

Tokens do not match the photo of the quote and refuse to take my complaint into account and offer me a 10% discount while I was asking for the reprinting of the tokens because the print is illegible

Before starting the production of my order, it would have been helpful to inform me that the design requested in the quote was not feasible. Instead of paying for nothing in the end. You are losing customers because as a member of my student office, I will not recommend you for the following years.

Customer service is terrible

I put a QR code in the design, due to the poor quality of the print it could not be read.

Total failure to meet the deadline. Chaotic delivery of a product different from the order. Very poor communication.

The product was faulty, and they did not respond when I mentioned it.

An error was made on the proof while my order was correct, I had to place a second express order with very high shipping costs without any commercial gesture.

Order delay

At the time I am writing, I still have not received my order.. I am quite worried I absolutely need them for Thursday, July 10 without fail!

Great, thank you

My order was not fulfilled according to the order form and it was not delivered on time.

For the moment, they charged me too much, I am writing you an email and I am still waiting for a response and the refund.

Following an error on the received order, I have been waiting for 10 days for my return to be taken into account. Customer service is completely unhelpful and refuses any phone exchange.

Hello, I am not satisfied. I ordered 250 pink silicone bracelets and only received 150. Can you send me 100 silicone bracelets as ordered? Thank you, Laurence Le Gal.

The attachments of the bracelets are a problem!!

I placed an order and I am disappointed with the quality of the keychains received... The result is not like the photo, it barely looks like fabric, as soon as you slightly bend the keychain, it keeps its shape and gets a crease... I don't think they will last long.... And unknowingly, they put a border on the creation that was not desired.

They did not deliver on time and do not accept the return of the item

Unfortunately, the ordered goods were of very poor quality, very blurry. And the customer service leaves much to be desired.

Lost order, several phone calls to explain the problem. In short, not great. And I haven't seen the quality of the bracelets yet.

Not at all satisfied. The print quality is poor. Still waiting for a solution but without success.

Wrong color delivered !!!

Do not take into account customer requests Do not link the quote information with the order preparers

Non-compliant order

I am not satisfied at all.. at minute 1 I wanted to modify the order and I couldn't... no one answered me or gave me an option... they charged me and that's it

I received an order with the completely wrong bracelet color. My first order arrived with the correct bracelet color, but my second order with the same design and colors placed few months later arrived with 600 bracelets of a completely wrong color. I asked to reprint them with the correct color or send me a refund as I had an event to launch my company, but the customer support of europaband replied that is not their fault because in the comment section I did not specify the pantone. I replied that at the time of the creation of the wristband on the website, when I have to select the colour it asks me for a HEX code, not a pantone. You should be asking directly for the Pantone during the creation of the design, and not putting a note saying that is recommended to write it down in the comments. No additional replies from Europaband. I will not order again from this company, and will not recommend it to my network.

THEY DO NOT MEET DELIVERY DEADLINES!

Absolutely not what was ordered and then stupid answers, that's just not acceptable

Logo not legible, poor quality

Hello I had ordered light blue bracelets with white printing. I received the blue bracelets but with a different color print. This is my disappointment, can you do anything if my customer is not satisfied? Sincerely Pascal VERNHES

I ordered 200 bracelets. I even paid for the revision of the order, and I pointed out on 2 occasions that the color of the phrase on the bracelet was black. They sent it wrong, with the color blue. I would not repeat.

Not what I expected

Alas, last year we were delighted, but this year everything went wrong. It can happen, but ... this time it was rude: I was delivered a file that didn't correspond to the proof, and after a complaint I was told that they were basing themselves on what was written on the invoice (look for the mistake, it seems to me that the proof is authentic). To compensate, I'm offered a 50% refund, which is better than nothing, even if it's still 50% too much for products that are already in my garbage can, or awaiting mystery delivery! It's a shame, even though the prices are excellent and some people (Monique) go out of their way to offer a personalized service.