/10
★★★★★
based on 3016 published reviews
★★★★★
based on 3016 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
I received the parcel three days after my service and had to collect it from the GLS carrier.
Guy G.
purchased on 29/08/2024
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1/5
★☆☆☆☆
Very long wait for product design and delivery.....
Loic D.
purchased on 05/08/2024
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1/5
★☆☆☆☆
Very bad experience. I paid for the BAT option, but it was automatically validated without being asked. In addition, I have been waiting more than 10 days to be contacted to find a solution that has my contact details.
Sébastien D.
purchased on 05/08/2024
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1/5
★☆☆☆☆
Still nothing received
Dorian K.
purchased on 07/08/2024
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1/5
★☆☆☆☆
Fast and efficient
Bile K.
purchased on 01/08/2024
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1/5
★☆☆☆☆
Not as ordered, yellow bracelet with a white stripe. Not great.
Didier L.
purchased on 22/07/2024
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1/5
★☆☆☆☆
The first order was lost, the second came too late. What can I say about that. I haven't got the money back yet either. I'll probably have to take care of it myself. So all in all, absolutely subterranean.
Martin B.
purchased on 29/06/2024
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1/5
★☆☆☆☆
The bracelets arrived in black and white when clearly the invoice showed a picture of the bracelet in color. I will claim
Helena S.
purchased on 01/07/2024
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1/5
★☆☆☆☆
Never received
Marine A.
purchased on 13/06/2024
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1/5
★☆☆☆☆
Very bad experience. Deadlines not met, no news. No customer service. Would not recommend.
Bartthelemy G.
purchased on 04/06/2024
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1/5
★☆☆☆☆
Late delivery
Blaque S.
purchased on 02/06/2024
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1/5
★☆☆☆☆
Delivery was made on time, but not without difficulty... Several calls and reminders were necessary to get to the point... quantity errors in the quotations, late replies or no reply at all on deadlines. I'm not sure we'll be buying bracelets and tokens from you again in two years' time.
Festival D.
purchased on 21/05/2024
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1/5
★☆☆☆☆
We have not received our parcel. We are used to ordering from you and have always received our parcels. We don't understand what happened this time.
Boki M.
purchased on 14/04/2024
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1/5
★☆☆☆☆
Hello, Very disappointed with the after-sales service following a spelling error on their part, my proof was correctly done. No offer of a refund was made, except for a 30% discount on a future order. I did not accept this offer, knowing that the error did not come from my proof. I requested a full refund, which was refused. Sincerely
Stéphane M.
purchased on 14/03/2024
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1/5
★☆☆☆☆
Printing defect on one strip of each series
Lietti G.
purchased on 07/04/2024
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1/5
★☆☆☆☆
Super bad creation
Alexandre V.
purchased on 01/04/2024
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1/5
★☆☆☆☆
Error on my order
Philippe M.
purchased on 14/02/2024
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1/5
★☆☆☆☆
Very disappointed with my last order, I received chokers with anti-strangling collars that won't come off. The plastics are of poor quality.
Franck R.
purchased on 13/03/2023
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1/5
★☆☆☆☆
Hello bracelets ordered for a restocking completely different colors
Philippe L.
purchased on 09/02/2023
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Answer from
europaband
Hello, Sorry to hear that the color is not exactly the same as your last order. Can you e-mail us some photos so that we can pass on the problem to the workshop?
1/5
★☆☆☆☆
The delivery arrived 15 days late and at the wrong address. We did not receive them in time for the event.
Elodie P.
purchased on 22/12/2022
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1/5
★☆☆☆☆
Parcel never arrived, no news since.
Noah C.
purchased on 20/12/2022
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Answer from
europaband
Hello, Can you give us the reference number of your order to see where the problem is? Did you send an e-mail to customer service to let us know about the problem? We look forward to hearing from you.
1/5
★☆☆☆☆
1 month delivery for a chosen service, 1 to 3 days for delivery. Since the matter was brought to the attention of customer service, there has been no response from them.
Charles D.
purchased on 11/10/2022
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1/5
★☆☆☆☆
I received my ribbon order after my event!!!!!!!! I HAVE ALREADY ASKED FOR A REFUND OF MY CHRONOPOST BUT WITHOUT A DEPOSIT...................
Acheteur Vérifié
purchased on 06/06/2022
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1/5
★☆☆☆☆
We placed an order for 250 fabric bracelets with Express Delivery D+4 on June 8th. The order only arrived on June 22, 10 days late, and we had no way of tracking it. We had chosen Express delivery to receive them as soon as possible and were very disappointed by the delay. We wrote to customer service on June 30 to ask for a commercial gesture, given the difference in price between the bracelets in classic delivery (0.64€/unit for 250 pieces) and those in express delivery (1.00€/unit for 250 pieces). Unfortunately, we never received a reply. The bracelets were beautiful and of excellent quality, but the customer and order follow-up left a lot to be desired.
Acheteur Vérifié
purchased on 08/06/2022
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1/5
★☆☆☆☆
I have not received my package and no one can tell me where it is ...
Acheteur Vérifié
purchased on 19/08/2022
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1/5
★☆☆☆☆
Time not respected, items missing on delivery
Acheteur Vérifié
purchased on 31/05/2022
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1/5
★☆☆☆☆
I ordered bracelets 3 weeks before an event I'm organizing, I never received my order and I still haven't been reimbursed, unheard of even if it's related to delivery (which is supposed to take 24h at 10€), they haven't been able to solve any problem with their partner.
Acheteur Vérifié
purchased on 23/07/2022
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1/5
★☆☆☆☆
The order did not arrive on the date mentioned, we had to make a new purchase, double cost.
Comprador Verificado
purchased on 12/07/2022
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1/5
★☆☆☆☆
The workshop "forgot" our order
Acheteur Vérifié
purchased on 09/06/2022
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1/5
★☆☆☆☆
I ordered vinyl bracelets and received paper ones! No answer on the phone or to my complaint email.
Acheteur Vérifié
purchased on 20/06/2022
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1/5
★☆☆☆☆
Order not received yet the deliveryman noted delivered but nothing received ..and no trace of chrono poste super
Acheteur Vérifié
purchased on 07/06/2022
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1/5
★☆☆☆☆
They do not send the graphic proof before, they do not center the engraving, ...
Comprador Verificado
purchased on 27/05/2022
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1/5
★☆☆☆☆
I was asking nicely to be sent the invoice of my order with my company's cif, and they never attended me. It is as if there was no one on the other side.
Company not recommended at all
Comprador Verificado
purchased on 18/05/2022
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1/5
★☆☆☆☆
I'm not happy, because UPS didn't deliver my order, I'm still waiting... They say they left it in the mailbox but nothing arrived in my hand, I'm disappointed.
Acheteur Vérifié
purchased on 30/05/2022
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1/5
★☆☆☆☆
They sent me different bracelets than the ones I ordered. They did NOT respond to my request for a refund.
Comprador Verificado
purchased on 22/05/2022
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1/5
★☆☆☆☆
We paid when we ordered, delivery times not respected (delivered after the event!) Unreachable on the phone No reply to my messages No professional sense HONEST I STRONGLY DISCARD
Acheteur Vérifié
purchased on 16/05/2022
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1/5
★☆☆☆☆
I decided to order from europaband because of the quality of the products and the fast delivery the site offered. After 10 days and no news, I contacted the brand on the site, then by e-mail, then by telephone. I asked if it was possible to cancel the order, since the bracelets would arrive after my event. It's not possible. Production hasn't started, but it's impossible to cancel. Incomprehensible.
In the end, I didn't receive my bracelets in 10 or even 14 days, but 3 weeks later! I lost more than 300€ and gained 400 bracelets which are of no use to me.
Acheteur Vérifié
purchased on 02/04/2022
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1/5
★☆☆☆☆
Bracelet not in conformity with the visuals sent, ink smudges on the back, cut-outs in the middle of the visuals! for an express order I'm disappointed, the normal order is of better quality! it's a shame!
Acheteur Vérifié
purchased on 27/04/2022
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Answer from
europaband
Hello, You ordered 150 bracelets in express which we made you in the urgency (24h instead of 4 days). Following our discussions, you received 163 bracelets as mentioned on the phone. The rest of the bracelets supplied were offered to you as they had defects (due to the rush in production, absence of quality control).
1/5
★☆☆☆☆
Delayed delivery - we were afraid right up to the last moment that we wouldn't receive the bracelets we ordered for the Féria d'Arles. Without these bracelets we wouldn't have been able to work properly. So average average even if the result is satisfactory.
Acheteur Vérifié
purchased on 24/03/2022
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1/5
★☆☆☆☆
Not bad bracelets, we will have to try them and see the result. Non-compliance: * * Before any printing, we will send you by email a mock-up of your order with your file ** Text according to your website. where is that email? you never sent it. I wrote you an email with a photo of my previous bracelets to see how the two logos were placed, email without reply. in short. You have sent the bracelets with only one logo without attending to the customer's requests.
Comprador Verificado
purchased on 03/04/2022
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1/5
★☆☆☆☆
They do not answer emails. They don't have a contact phone number. They have a chat that is always offline. I cancelled the order and despite that they sent it and it has been lost. I have asked them for a refund of what I paid and they act crazy.
Comprador Verificado
purchased on 16/03/2022
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1/5
★☆☆☆☆
My order arrived incomplete ... 1000 bracelets paid for and still 120 missing ...
Acheteur Vérifié
purchased on 15/03/2022
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Answer from
europaband
Hello, I'm sorry for this oversight. Why didn't you inform us by phone or e-mail to solve this problem? Could you tell me the quantity you need for these colors so that I can send you the missing bracelets? We look forward to hearing from you.
1/5
★☆☆☆☆
Order placed on January 12 but still not received!
Acheteur Vérifié
purchased on 12/01/2022
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1/5
★☆☆☆☆
Delivery 70 kms from my home.
Acheteur Vérifié
purchased on 23/12/2021
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1/5
★☆☆☆☆
Not satisfied at all, 3 weeks to receive them only to be unable to use them because they were received after the event.
Acheteur Vérifié
purchased on 18/11/2021
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1/5
★☆☆☆☆
Why?
Acheteur Vérifié
purchased on 06/11/2021
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Answer from
europaband
Hello, after checking, the shipment was made in your name to the selected parcel delivery address. Can you send us a photo of the delivery label so that we can report the problem to UPS?
1/5
★☆☆☆☆
I work in events and they are the worst quality fabric wristbands I know of. The service is non-existent they do not answer emails or calls. Don't waste your money and don't jeopardize the quality of your event.
Comprador Verificado
purchased on 06/10/2021
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1/5
★☆☆☆☆
Non-respect of the proof - customer service telling me it doesn't matter (we all know how important logo colors are on event bracelets!). Impossible to get a correct production or a refund. 200euros in express delivery lost... I don't recommend it!
Acheteur Vérifié
purchased on 20/10/2021
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1/5
★☆☆☆☆
The bracelets I received containing a QR code are not usable because the QR code is too small. The graphics department didn't tell me.
Acheteur Vérifié
purchased on 13/10/2021
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Answer from
europaband
Hello, As mentioned in our e-mail, we tested it with an iPhone 11 and the QR code was easy to read.
1/5
★☆☆☆☆
Order received 2 weeks later, without any information from customer service. Choker received not as requested. Color not respected.
Acheteur Vérifié
purchased on 21/09/2021
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1/5
★☆☆☆☆
Home delivery not made on time
Acheteur Vérifié
purchased on 29/09/2021
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1/5
★☆☆☆☆
As a regular Europaband customer, I am extremely disappointed with my latest order. The instructions were not followed, despite Guillaume's confirmation that they had been taken into account. No sign of life for 48 hours, no answer on the phone... Where is the customer service? In short, only order from europaband if your deadlines are far away. Otherwise, go to your local printer!
Acheteur Vérifié
purchased on 09/09/2021
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1/5
★☆☆☆☆
We are very disappointed, we had ordered 150 bracelets, 20 of which we can't use super badly printed, 2 of which have no writing at all
Acheteur Vérifié
purchased on 08/09/2021
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1/5
★☆☆☆☆
My order that was paid with delivery was not delivered. So I lost my order and my money! I don't use it yet.
Acheteur Vérifié
purchased on 17/08/2021
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1/5
★☆☆☆☆
Does not respect deadlines. Ordered 1 month ago and I'm still waiting for my bracelets... Bad follow-up
Acheteur Vérifié
purchased on 03/08/2021
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1/5
★☆☆☆☆
The visual received is not the one displayed on the order form and no after-sales service at the moment.
Acheteur Vérifié
purchased on 17/08/2021
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1/5
★☆☆☆☆
I am disappointed to receive a damaged piece of furniture.
Acheteur Vérifié
purchased on 30/06/2021
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1/5
★☆☆☆☆
Unfortunately, the book bracelets with the press studs to close them were very difficult to fasten :(. Delivery times were also extremely long. In short, not satisfied.
Acheteur Vérifié
purchased on 01/06/2021
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1/5
★☆☆☆☆
Very bad, an unpleasant experience. Would not recommend!
Acheteur Vérifié
purchased on 30/10/2020
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1/5
★☆☆☆☆
Over a month to receive the order with a shipment supposed to arrive on Friday by Saturday at the latest, received on the Monday after our event. Deadlines are not respected and order tracking is not serious.
Acheteur Vérifié
purchased on 09/08/2020
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